Built Around the Latest Exam
Master modern digital service management with ITIL 5 Foundation training in London, delivered live online and in the classroom by PeopleCert-aligned trainers. Built for IT and business professionals, this programme prepares you for the ITIL 5 Foundation exam and the digital-era ITSM skills that London employers now expect across financial services, consulting and the public sector.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
7 enrolled this week
Want to Train Your Team?
Starts from
GBP 1030
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in London, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps you convert practical IT experience into a recognised, current credential. The certification suits service desk analysts, IT operations staff, digital product owners, and DevOps or Agile practitioners who want a modern grounding in service management. Whether you are moving up from ITIL 4, entering ITSM for the first time, or working alongside digital service teams in a London bank or consultancy, this training builds capability that maps directly to in-demand roles.
If you want a respected, transferable credential that signals digital-era service skills, ITIL 5 Foundation is a clear first step. You gain a structured syllabus, exam preparation, and a qualification that travels across sectors and across the world.
For Organizations
ITIL 5 Foundation group training equips whole teams with a consistent, current approach to digital product and service management. It can be delivered for service desks, IT operations, PMOs or wider business units across your London and UK sites. For organisations modernising service delivery or updating from ITIL 4, this training provides a scalable way to embed the ITIL Value System and its guiding principles.
If your teams manage growing digital estates without a common framework, ITIL 5 Foundation training creates shared practices for incident, change, service level and continual improvement, so quality and value stay consistent across every team.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL is the world's most widely adopted IT service management framework, and in London its value is rising fast. The capital is a global hub for fintech, consulting and enterprise IT, and with 81% of UK businesses citing IT skills gaps, employers are competing hard for people who can run modern services. ITIL 5 Foundation gives you the current, digital-era credential that maps to roles from service desk analyst through to service delivery and IT manager, and here is what the London market is telling us right now.
ITIL 5 Foundation is more than a credential. It is a modern service management toolkit for London's digital economy. Join professionals who keep services resilient and value flowing. Start your journey today.
Your London Career TransformationLondon's IT service market is expanding with cloud adoption, AI automation and digital transformation, and employers increasingly separate people with a current ITIL credential from the rest. Here is which side of that line you want to be on.
Sources: IT Jobs Watch, PayScale, Morgan McKinley, Glassdoor (London and UK) 2026.
The ITIL V5 Foundation certification path in London is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
100% Secure and Safe download
Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
100% Secure and Safe download
This ITIL 5 Foundation programme covers all nine topic areas of the Version 5.0 syllabus, so you leave able to describe the ITIL Value System, apply the guiding principles, and connect the service lifecycle to real digital outcomes. Each area is taught at the knowledge and comprehension level the Foundation exam expects.
Understand what sets digital products and services apart, how value is created, and how products and services are managed across their lifecycle in the ITIL 5 framework. This is the modern foundation the rest of the syllabus builds on.
Learn how value is co-created with consumers, partners and stakeholders while weighing outcomes, costs, risks, experience and sustainability, and apply the four dimensions of product and service management for a holistic view.
Explore how the ITIL Value System brings together governance, value chain activities, practices and continual improvement, and apply the seven guiding principles such as focus on value and keep it simple and practical.
Work through the purpose of each lifecycle activity, from discovery and design to build, operation, and delivery and support, and see how the phases connect to create value for consumers and users.
Understand the role of ITIL 5 management practices and how official practice guides support consistent ways of working across incident, problem, change, service desk and service level management.
Apply the ITIL continual improvement model step by step, and learn to identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
https://media.invensislearning.com/training-options-corporate.webp
Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
https://media.invensislearning.com/training-options-corporate.webp
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
GBP 1030
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across London who want current, digital-era service management skills. As a PeopleCert Accredited Training Organization and an established ITIL Version 5 Foundation training company in London, we combine accredited trainers, ITIL 5 aligned courseware, flexible delivery, and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application, and measurable outcomes, backed by ISO-certified quality and security standards.
4.7/5
Rated by Learners Worldwide
500+
Corporate Clients
15+
Years of Training Excellence
24/7
Learner Support
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
ITIL Version 5 Foundation Training Location in London
Hilton London Metropole, 225, Edgware Road, Paddington, City of Westminster, Greater London, England, W2 1JU, United Kingdom
ITIL Version 5 Foundation Training Location in London
Intercontinental London Park Lane, 1, Hamilton Place, Belgravia, City of Westminster, Greater London, England, W1J 7QY, United Kingdom
Leading Organisations
Passed the ITIL 5 Exam First Time
"The ITIL 5 Foundation course made the jump from ITIL 4 easy to follow. The value stream mapping and product lifecycle topics were explained with real examples, and the mock exams got me confident for the 40-question paper. I passed first time."
Daniel Whitfield
IT Service Analyst
0/0
Clear Grounding in Modern Service Management
"As someone new to ITSM, I appreciated how clearly the trainer covered the ITIL Value System and the guiding principles. The live virtual sessions fitted around my work in the City, and I now use the continual improvement model day to day."
Aisha Rahman
Service Desk Team Lead
0/0
Practical and Well Structured
"Solid, practical training. The four dimensions and management practices sections connected straight to my role, and the courseware was well structured. Good preparation for the PeopleCert exam without any filler."
Oliver Grant
Change Coordinator
0/0
Great Uplift for Our Service Desk Team
"We put our service desk team through the ITIL 5 Foundation programme to update from ITIL 4. The onsite delivery was flexible, the trainer tailored examples to our estate, and the team now shares a common language for incident and change work."
Charlotte Evans
IT Service Delivery Manager, Financial Services
0/0
Reliable Corporate Training Partner
"Invensis Learning delivered ITIL 5 Foundation training for a mixed group across our London and remote sites. Coordination was smooth, reporting was clear, and we saw an immediate improvement in how teams approach continual improvement."
Marcus Bennett
Head of IT Operations, Consulting
0/0
4.6
Ratings
100K+
Happy Learners
100+
Locations Worldwide
99%
Training Satisfaction
Drop us a query and our learning consultant will reach out to you shortly
Fill out this form and we will respond quickly.
Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.
Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential that London employers in finance, consulting, tech and the public sector actively value. ITSM roles in London range from around £34,000 for service desk analysts to £70,000 for IT managers, and a current ITIL credential helps you compete for them.