From Study to Certified
Build modern IT service management skills with instructor-led ITIL Version 5 Foundation certification training in Liverpool. This programme prepares IT and business professionals for the ITIL 5 Foundation exam from AXELOS (PeopleCert), covering the ITIL Value System, the product and service lifecycle and value stream management, in flexible formats that fit working schedules.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
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Starts from
GBP 1030
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Route into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Liverpool, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Why This Credential Is Worth Earning
For Individuals
ITIL 5 Foundation training helps you understand how modern organisations create and improve value through digital products and services, and gives you a current credential employers trust. The course suits service desk analysts, IT operations staff, digital product owners and business professionals working with service teams. Whether you are new to ITIL, updating from ITIL 4, or moving into a service management role in Liverpool, this training builds capability aligned with what employers now expect.
If you want a recognised, transferable credential that proves you understand digital service management, ITIL 5 Foundation is a clear first step. You gain framework knowledge, exam readiness and a structured route from learning to certification.
For Organizations
ITIL 5 group training helps organisations build modern service management capability by equipping teams with a shared framework and practical practices. It can be delivered for service desks, IT operations groups or wider digital teams. For Liverpool organisations connecting digital delivery to customer value, this training provides a scalable, flexible way to raise standards.
If your teams work in silos or on outdated practices, ITIL 5 group training creates a common approach to value streams, the product and service lifecycle and continual improvement, so service quality and consistency improve across the organisation.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Sectors and Salary Demand
ITIL is the world's most widely adopted IT service management framework, and the ITIL 5 edition gives Liverpool professionals a current, in-demand credential. Employers across digital retail, gaming, the NHS, higher education, local government and professional services run service desks and IT operations that value structured, recognised practice. Demand spans service desk analyst through to service manager and head of IT service management, and here is what the local market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Liverpool : Salary Insights and Trends
Hiring Companies in Liverpool
Indeed · Glassdoor (UK) 2026
Source: The Very Group · Liverpool John Moores University · System C
ITIL 5 Foundation is more than a certificate. It is a current, recognised way to prove you can help organisations deliver and improve digital services. Join Liverpool professionals building modern service management skills. Start your journey today.
Your Liverpool Career TransformationLiverpool's digital economy is growing across retail, gaming, health and the public sector, and employers increasingly separate professionals certified in the current ITIL edition from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, Indeed, Payscale, ITJobsWatch (UK) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Liverpool is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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The Nine ITIL 5 Foundation Topics
The ITIL 5 Foundation programme covers all nine official topic areas from the AXELOS (PeopleCert) syllabus at knowledge and comprehension level. By the end, you can explain the ITIL Value System and apply modern service management thinking to your work.
You will learn the core concepts of digital product and service management, including value creation, continual improvement in digital environments, and how products and services are managed across their lifecycle in the ITIL 5 edition.
Understand how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving from output-focused to outcome-focused delivery.
Apply the four dimensions of product and service management: Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach.
Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.
Use the seven guiding principles, from Focus on value to Optimise and automate, to make better decisions, collaborate effectively and adapt ITIL practices to real digital environments.
Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.
Explore the role of ITIL management practices and official practice guides, and use the continual improvement model to support long-term organisational success.
Identify, map and manage value streams to improve flow, visibility and outcomes, using value stream mapping to make work visible and reduce waste across digital services.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
GBP 1030
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
For Your ITIL 5 Training in Liverpool?
Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Liverpool and the UK who want a current, recognised service management credential. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan team training, we provide a professional learning experience built around practical understanding, exam readiness and measurable outcomes, backed by ISO 9001:2015 and ISO 27001:2022 certification.
ISO 9001
Quality Management
200K+
Professionals Trained
12M+
Hours of Training Delivered
4
Flexible Learning Modes
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ISO 27001:2022 Certified
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Liverpool
Pullman Hotel, Monarchs Quay, Waterfront, Toxteth, Liverpool, Liverpool City Region, England, L3 4FT, United Kingdom
ITIL Version 5 Foundation Training Location in Liverpool
Hilton Liverpool City Centre, 3, Thomas Steers Way, City Centre, Vauxhall, Liverpool, Liverpool City Region, England, L1 8LW, United Kingdom
In Liverpool and the UK
Trusted by Leading Enterprises in United Kingdom
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"Shatish Course pace, explanation, examples were great. Learned new terminologies, he is a great lecturer."
"The instructor is very knowledgeable and shared variety of examples to explain different concepts. The training was tailored to my understanding level which was very helpful. I had plenty of flexibility in break time as well as scheduling these sessions with my medical issues. Very grateful for this training and all the tips and additional materials. Thank you"
"The instructor was Pritesh and the trainning was very clear and as someone who never heard this subject before I was able to understand the topics"
"This is a good conduct of the information contained in e-mail for me ."
"I have learned a lot of important things , useful for my work. Very compressed info for 4 days, maybe too short for me as not a native trainee. Thanks a lot for the best trainer , Pritesh , who guided us through and gave us a grate understanding of overall method. "
"The instructor was exceptionally clear in their explanations and patiently repeated any concepts I struggled to understand, ensuring a smooth learning experience. I highly recommend Invensis for their outstanding teaching approach and commitment to student success"
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"Invensis provided excellent support in helping me activate my benefits. The process was quick, smooth, and very professional. Thank you for the great "
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ITIL Version 5 Foundation training for individuals and teams. Select a city in United Kingdom to view upcoming dates, formats and pricing.
Here's everything you may ask...
Yes. ITIL 5 Foundation is a globally recognised, entry-level credential in the current edition of the world's most adopted IT service management framework. Liverpool employers across digital retail, gaming, the NHS, higher education and the public sector value it, and certified professionals can progress from analyst to service manager roles.