From Study to Certified
Master modern digital service management with instructor-led ITIL Version 5 Foundation certification training built for UK professionals. Learn the ITIL Value System, the product and service lifecycle and the seven guiding principles, then walk into the PeopleCert ITIL 5 Foundation exam prepared to pass. Delivered live online and in classroom formats that fit working schedules across Britain.
Flexible
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Mode
16
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16
PDUs
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in United Kingdom, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps professionals build modern service management skills and prepare for the PeopleCert exam. The credential suits IT staff, digital product managers, and business professionals who work alongside service teams. Whether you are new to ITIL, upgrading from ITIL 4, or supporting digital delivery in banking, the public sector or consulting, this training builds capability that maps directly to the roles UK employers are hiring for.
If you want a recognised, current-edition credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain the vocabulary, the framework and the exam readiness that employers across the UK value.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent service management capability by equipping teams with a shared framework and vocabulary. Training can be delivered for service desks, IT operations, or whole departments. For organisations modernising their service management or migrating to new ITSM tooling, this training provides a scalable, flexible way to lift the whole team at once.
If your teams manage digital services without a common framework, ITIL 5 Foundation training creates a shared approach to value, governance and continual improvement that improves reliability and reduces waste.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL is the most widely adopted service management framework in the UK, and ITIL 5 knowledge is fast becoming the expected standard as employers move teams to the current edition. Banking, government, the NHS, managed services and consulting all run large digital service portfolios and hire people who understand modern service delivery. Demand spans the ladder, from service desk analyst to incident, problem and change managers up to IT service and operations managers, and here is what the UK market is telling us right now.
ITIL 5 Foundation is more than a certificate. It is proof you can help UK organisations deliver reliable digital services. Join the professionals moving to the current edition and start your journey today.
Your UK Career TransformationThe UK service management market is expanding with digital transformation, ITSM automation and public sector modernisation, and employers increasingly separate certified professionals from the rest. Here is which side of that line you want to be on.
Sources: Indeed, Glassdoor, PayScale, ITJobsWatch (UK) 2026.
The ITIL V5 Foundation certification path in United Kingdom is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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This ITIL 5 Foundation training builds the modern service management knowledge the PeopleCert exam expects. By the end, you will understand the ITIL Value System, the product and service lifecycle, the guiding principles and value stream management, and be ready to apply them at work.
Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their lifecycle. This is the foundation for everything the ITIL 5 syllabus covers.
Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving your thinking from outputs to real business outcomes.
Apply a holistic view across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, so no dimension of service delivery is neglected.
See how guiding principles, governance, value chain activities, management practices and continual improvement fit together as one integrated system that keeps value flowing from demand to outcome.
Use the seven guiding principles, from Focus on value to Optimise and automate, to make better decisions, collaborate effectively and adapt ITIL practices to real digital environments.
Work through Discovery, Design, Build, Operation, and Delivery and Support, understanding the purpose of each activity and how they connect to create and sustain value.
Explore how key management practices such as incident, problem, change enablement and service desk enable consistent, effective ways of working, supported by official ITIL practice guides.
Map and manage value streams to improve flow and visibility, and apply the continual improvement model step by step to keep services getting better over time.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
GBP 1030
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training aligned to the official AXELOS syllabus. Our programmes combine PeopleCert-accredited instructors, flexible delivery formats, structured courseware and learner-focused support to help you pass the exam and apply ITIL 5 at work. Whether you are enrolling as an individual or arranging training for a team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes, backed by ISO 9001 quality and ISO 27001 information security standards.
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ITIL Version 5 Foundation Training Location in United Kingdom
Le Manoir aux Quat’Saisons, A Belmond Hotel, Oxfordshire Church Rd, Great Milton, Oxford OX44 7PD, United Kingdom
ITIL Version 5 Foundation Training Location in United Kingdom
The Gleneagles Hotel, Auchterarder PH3 1NF, United Kingdom
Leading Organisations
Passed First Time with Confidence
"The trainer made the ITIL Value System and the product and service lifecycle genuinely easy to follow. The mock exams mirrored the real paper, and I passed the ITIL 5 Foundation exam on my first attempt."
James Hollis
Service Desk Analyst
0/0
A Smooth Move to the Current Edition
"I moved across from ITIL 4 and this course made the differences click quickly. Value stream management and the guiding principles are now part of how I run change day to day."
Priya Sharma
Change Manager
0/0
Great for Beginners
"Practical, well paced and full of real examples from service teams. I came in with no ITIL background and left ready for the exam and able to talk confidently about management practices."
Daniel Osei
IT Support Team Lead
0/0
The Right Foundation Before a Platform Rollout
"We trained our whole service management function ahead of a ServiceNow rollout. The team now shares one framework and vocabulary, and our incident handling has visibly improved."
Sarah Whitfield
IT Service Delivery Lead, Financial Services
0/0
Reliable Corporate Delivery
"Invensis Learning delivered corporate ITIL 5 Foundation training onsite and flexed around our shift patterns. Coordination was excellent and pass rates across the cohort were strong."
Mark Reynolds
L&D Manager, Public Sector
0/0
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Yes. ITIL is the most widely adopted service management framework in the UK, and employers in banking, government, the NHS and IT services increasingly expect current-edition knowledge. ITIL 5 Foundation maps to roles from service desk analyst to IT service manager, where UK salaries average around £52,000 and rise higher in London.