Is ITIL 5 Foundation worth it for professionals in Cardiff?

Yes. Recognised ITIL knowledge is valued by Cardiff employers such as Admiral, Legal & General, Principality and NHS Wales, opening roles from service desk analyst to service delivery manager, where salaries reach around £49,800 a year. It is a strong first step into IT service management.

How is ITIL 5 different from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated Value Stream Mapping and Management, and an updated ITIL Value System, evolving from ITIL 4.

Do I need any prerequisites for ITIL 5 Foundation?

No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. It is the entry point to the ITIL 5 certification scheme.

How long is the ITIL 5 Foundation certification valid?

The certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

Is ITIL 5 Foundation recognised internationally?

Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. An ITIL 5 Foundation credential is recognised by employers in Cardiff and worldwide.

How much does ITIL 5 Foundation training cost in Cardiff?

Training is typically bought as a combined course and exam package, and the price varies by format and delivery mode. Your fee covers accredited courseware, practice questions and learner support. For current Cardiff pricing, request a quote from a learning advisor.

What is included in the ITIL 5 Foundation course fee?

The fee usually includes ITIL 5 aligned courseware, case studies, mock exams and practice questions, an exam voucher where offered, and post-training support. Confirm the exact inclusions for your chosen format with our team.

Is the exam fee included in the training price?

ITIL 5 Foundation is often bought as a training and exam bundle, though PeopleCert exam pricing varies by region and channel. Ask a learning advisor whether the exam voucher is included in your selected package.

Do you offer group or corporate discounts for teams?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams in Cardiff. Contact us for a tailored group quote.

What payment methods and instalment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

What is the format of the ITIL 5 Foundation exam?

The exam is closed book with 40 single-answer, multiple-choice questions to be completed in 60 minutes. It is based on the PeopleCert ITIL 5 Foundation (Version 5.0) syllabus.

What is the passing score for the ITIL 5 Foundation exam?

You need 65% to pass, which is at least 26 correct answers out of 40 questions. Broad understanding across all nine topic areas is the best preparation.

Where and how can I take the ITIL 5 Foundation exam?

You can sit the exam online through PeopleCert online proctoring, or at a PeopleCert authorised test centre. It is usually arranged as part of your training and exam package.

What topic areas does the ITIL 5 Foundation exam cover?

The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

What happens if I do not pass on the first attempt?

You can prepare thoroughly with our mock exams and trainer guidance to aim for a first-time pass. If you need to resit, PeopleCert allows re-examination; confirm the current resit policy and any fees at peoplecert.org.

What will I learn in the ITIL 5 Foundation course?

You will learn the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, key management practices, continual improvement, and value stream mapping, aligned to the nine official Foundation topic areas.

Do I need prior ITIL experience to take this course?

No prior experience is needed. The course is beginner friendly and starts from core concepts, so professionals new to ITIL and those upgrading from ITIL 4 can both follow it comfortably.

How long is the ITIL 5 Foundation training?

The training is a 16-hour programme, typically delivered as two full days or four half-days depending on the schedule you choose. It covers all nine Foundation topic areas and prepares you for the exam.

What learning materials and practice resources are provided?

You receive ITIL 5 aligned courseware, industry case studies, mock exams and practice questions, and post-training support to reinforce learning and build exam readiness.

Is the courseware aligned with the latest ITIL syllabus?

Yes. The courseware is aligned to the current AXELOS ITIL 5 (Version 5.0) Foundation syllabus and the PeopleCert exam, so you study the most up-to-date framework.

How soon can I start and how do I enrol?

You can enrol online through the Invensis Learning website and join an upcoming Cardiff batch or live online cohort. Choose your format, complete payment, and you will receive access to schedules and courseware. Talk to an advisor to find the next start date.

What training formats are available?

We offer live online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can pick the format that fits your schedule.

Can a complete beginner enrol in the course?

Yes. There are no prerequisites, so beginners are welcome. The training builds from the ground up and supports learners at every stage with practical examples and trainer guidance.

Can I reschedule or transfer my enrolment to another batch?

Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training twice. Contact support to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL 5 Foundation Certification Training in Cardiff

Built for a First-Time Pass

Build modern IT service management skills with accredited, instructor-led ITIL 5 Foundation training in Cardiff. Learn the ITIL Value System, the product and service lifecycle and value co-creation, and prepare with confidence for the PeopleCert ITIL 5 (Version 5.0) Foundation exam in flexible live online, classroom and corporate formats.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

5K+ already enrolled

4.5 (24+ Reviews)

23 enrolled this week

Want to Train Your Team?

Build Modern IT Service Skills with ITIL 5 in Cardiff

Starts from

GBP 1030

What Is the ITIL 5 Foundation Certification?

Your Entry into Digital Service Management

The ITIL 5 Foundation Certification Training in Cardiff is an accredited entry-level programme that introduces IT and business professionals to modern digital product and service management. ITIL Version 5 Foundation (ITIL 5-F) is the entry qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert, and it validates your grasp of the ITIL Value System, the product and service lifecycle and value co-creation.

ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with an explicit focus on digital product and service management, value stream management and continual improvement. Across nine topic areas you learn the seven guiding principles, the four dimensions and the management practices that help organisations create and deliver value.

Cardiff's financial services, fintech and public sector employers run large digital service portfolios, so recognised ITIL knowledge is in steady demand across the city. Start your ITIL 5 journey with Invensis Learning and prepare with confidence for the 40-question Foundation exam.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Cardiff, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

Key Highlights

of the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Cardiff designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification programme in Cardiff
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organised course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Cardiff

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customised enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customised group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Cardiff
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Cardiff
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organisational capability development through a Corporate ITIL 5 Foundation training programme designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in Cardiff

Do You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from ITIL 5 Foundation Training

Skills, Recognition and Career Momentum

For Individuals

ITIL 5 Foundation training helps professionals build current-edition IT service management capability and prepare for the PeopleCert Foundation exam. The programme suits service desk analysts, IT support staff, developers, and business professionals who work with digital service teams in Cardiff. Whether you are new to ITIL or moving up from ITIL 4, this training builds practical knowledge aligned to how modern IT organisations create and deliver value.

If you want a recognised, portable credential that employers across finance, fintech and the public sector trust, ITIL 5 Foundation is a strong first step. You gain the ITIL Value System, the guiding principles and a structured, supported path to certification.

Earn a globally recognised, PeopleCert-awarded credential valued by employers across Cardiff and beyond
Position yourself for service desk, incident, change and service delivery roles in Welsh IT teams
Master the ITIL Value System, the guiding principles and the product and service lifecycle
Stay relevant as fintech, insurance and public sector employers modernise their digital services
Prepare with confidence for the 40-question, closed-book Foundation exam
Upgrade your service management knowledge from ITIL 4 to the current edition
Gain a credential valid for three years and a clear route into higher ITIL 5 qualifications

For Organizations

ITIL 5 Foundation group training helps organisations build consistent service management capability by equipping teams with a shared framework and practical skills. The training can be delivered for IT operations, service desks or wider digital teams. For organisations modernising digital services, this training provides a scalable, flexible way to raise service quality and align delivery to value.

If your teams work to ad hoc or dated practices, ITIL 5 group training creates a common operating model. Staff gain a standardised approach to incidents, changes, service delivery and continual improvement.

Standardise digital service management practice across teams and business units
Improve incident response, change enablement and service delivery quality
Align IT teams to a shared ITIL Value System and a common vocabulary
Upskill whole teams with flexible onsite or live online delivery in Cardiff
Support digital transformation and continual improvement initiatives
Reduce value leakage by mapping and improving value streams
Build in-house ITIL 5 capability that scales with the organisation

ITIL V5 Foundation Exam Format in CardiffWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test centre
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test centre
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert Plus CPD, another course in the same product suite, or retaking the exam

ITIL V5 Foundation Certification Cost in Cardiff

The total cost of getting ITIL V5 Foundation certified in Cardiff includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Cardiff delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Value System, the Product and Service Lifecycle, Guiding Principles, the Continual Improvement Model, value stream mapping and management, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Cardiff is GBP 1030

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test centre delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert Plus CPD, another course in the same product suite, or retaking the exam)

ITSM Careers and Pay in Cardiff

Why ITIL 5 Foundation Is Worth It

ITIL 5 Foundation is a recognised marker of modern IT service management capability across Cardiff, valued by financial services, fintech, insurance and public sector employers that run large digital service portfolios. As Admiral, Legal & General, Principality and NHS Wales modernise their services, professionals who understand the ITIL Value System and the product and service lifecycle are in steady demand, from service desk analyst to service delivery manager. Here is what the local market is telling us right now.

£49,800

IT Service Delivery Manager, Cardiff

average per year, Check-a-Salary 2026

£46,000

Service Desk Manager, Cardiff

advertised, Jobsite/Glassdoor 2026

£50,100

IT Service Manager, UK

average, Indeed 2026

£23,000

Service Desk Analyst, Cardiff

entry level, Indeed/Glassdoor 2026

SECTORS HIRING

—Financial Services and Insurance
—Fintech and Digital Finance
—Public Sector and NHS Wales
—Insurance Comparison and Digital Consumer
—Cyber Security and Professional Services
—Higher Education and Telecoms

GROWTH TRENDS

—Cardiff Capital Region City Deal and Cyber Innovation Hub fuelling digital demand
—FinTech Wales ecosystem creating high-value IT service roles
—NHS Wales and Welsh Government digital public service transformation
—Admiral, Legal & General and Principality running large IT service portfolios
—ITIL widely adopted across UK and Welsh public sector IT governance
—Shift from ITIL 4 to ITIL 5 driving demand for current-edition knowledge

Sources: Indeed, Glassdoor, Check-a-Salary, Jobsite, ITJobsWatch (Cardiff and UK) 2026; Trade and Invest Wales, Cardiff Capital Region.

Designation

ITIL Version 5 Foundation Certified Professionals in Cardiff : Salary Insights and Trends

Hiring Companies in Cardiff

£20K

Min

£23K

Average

£28K

Max

Indeed · Glassdoor (Cardiff) 2026

Admiral GroupLegal & GeneralNHS WalesPrincipality

Source: Admiral Group · Legal & General · NHS Wales · Principality

Service Management Challenges Driving ITIL Demand in Cardiff

Digital Service Complexity

Cardiff insurers and fintechs run growing portfolios of digital products, and without a shared framework, incidents and changes are harder to control. ITIL 5 provides that common model.

ITIL 5 gives teams a common operating model

ITIL 4 to ITIL 5 Skills Gap

As organisations move to the current edition, IT teams need updated knowledge of the ITIL Value System and value streams. Foundation training equips them with the latest framework.

ITIL 5 Foundation closes the edition gap

Public Sector Modernisation

NHS Wales and the Welsh Government are transforming digital public services, demanding structured service management and continual improvement that certified ITIL practitioners deliver.

ITIL 5 builds continual improvement skills

Service Reliability Expectations

Users of comparison and banking platforms expect always-on services, so employers value staff who can manage incidents, problems and changes to recognised ITIL standards.

ITIL 5 builds incident and change skills

Value Leakage Across Delivery

Boards fund digital initiatives but struggle to connect them to outcomes. Value stream mapping skills from ITIL 5 help teams cut waste and improve flow across services.

ITIL 5 builds value stream mapping skills

Cyber and Governance Demand

The Cardiff Capital Region cyber cluster raises the bar for governed, well-managed IT services, making professionals fluent in ITIL practices increasingly sought after.

ITIL-literate staff stand out in Cardiff

Sources: Trade and Invest Wales, Cardiff Capital Region, GOV.WALES (digital strategy); Indeed, Glassdoor (Cardiff and UK) 2026.

ITIL 5 Foundation is more than a certificate. It is your entry into modern digital service management. Join Cardiff professionals building current-edition ITSM skills. Start your journey today.

Your Cardiff Career Transformation

Where You Stand Today

Your ITIL 5 Career Shift

Cardiff's digital economy is expanding with fintech, financial services and public sector investment, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

Today

Pay capped with little leverage to negotiate in the Cardiff market

After ITIL 5

Service delivery manager roles in Cardiff average around £49,800

Today

Overlooked for roles that list ITIL as a preferred requirement

After ITIL 5

Eligible for ITSM roles across finance, fintech and the public sector

Today

Confident in tasks, but employers want framework fluency

After ITIL 5

Able to apply the guiding principles and the lifecycle at work

You earn your ITIL 5 Foundation

Before

Service management knowledge based on habit, not a recognised framework

Now you have

A PeopleCert-awarded credential recognised by Cardiff and global employers

Before

Working to ITIL 4 or ad hoc, inconsistent practices

Now you have

Fluency in the current ITIL 5 Value System and value streams

Before

Limited to a single service desk or support role

Now you have

A clear route into incident, change and service delivery roles

Before

Recognition tied to one employer or team

Now you have

A globally portable credential that travels across sectors and regions

"The gap between running tickets and managing services is increasingly a recognised framework, and Cardiff's leading employers already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Indeed, Glassdoor, Check-a-Salary (Cardiff and UK) 2026.

How to Get ITIL V5 Founfdation Certified in Cardiff

Step-by-Step Certification Process

The ITIL V5 Foundation certification path in Cardiff is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test centre.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test centre.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via PeopleCert Plus CPD, another course in the same product suite, or retaking the exam. From here you can progress toward higher ITIL designations.

Course Curriculum

of the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

100% Secure and Safe download

Skills You Will Build in ITIL 5 Foundation

Practical, Current-Edition ITSM Capability

This ITIL 5 Foundation programme gives you the skills to apply modern digital service management at work. By the end you can navigate the ITIL Value System, apply the seven guiding principles, and map value streams across the product and service lifecycle, aligned to the nine official Foundation topic areas.

Digital Product and Service Management

Understand what distinguishes digital products and services, how value is created, and how the product and service lifecycle sustains that value in modern environments.

The ITIL Value System

Explain how guiding principles, governance, value chain activities, management practices and continual improvement combine as an integrated system to co-create value.

The Seven Guiding Principles

Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

The Four Dimensions and Practices

Assess organisations and people, value streams and processes, information and technology, and partners and suppliers, and apply key ITIL management practices to real situations.

Continual Improvement

Use the ITIL continual improvement model, from vision to sustained momentum, to drive lasting improvement across services and practices.

Value Stream Mapping and Management

Identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services.

Who Should Take

ITIL V5 Foundation Certification Training in Cardiff?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modes

for Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

ITIL V5 Foundation Corporate Group Training

Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

GBP 1030

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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Why Choose Invensis Learning in Cardiff

Accredited, Expert-Led Training

Invensis Learning delivers accredited ITIL 5 Foundation training for individuals and teams across Cardiff who want to build current-edition IT service management capability. Our programmes combine PeopleCert-accredited trainers, flexible delivery, structured courseware and dedicated learner support. Whether you enrol as an individual or arrange corporate training for your team, we focus on practical understanding, exam readiness and real-world application, backed by ISO 9001:2015 and ISO 27001:2022 certified operations.

Accredited training aligned to the AXELOS ITIL 5 (Version 5.0) syllabus
PeopleCert-accredited, experienced IT service management trainers
Live online, classroom and corporate delivery to suit your schedule
ITIL 5 Foundation exam voucher and practice questions included
Industry case studies and mock exams for first-attempt readiness
ISO 9001:2015 and ISO 27001:2022 certified training operations
Dedicated learner support before, during and after training
Trusted by professionals and organisations across Cardiff and worldwide

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

500+

Corporate Clients

15+

Years of Training Excellence

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in Cardiff

Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL Version 5 Foundation Training Location in Cardiff

Park Plaza, Greyfriars Road, Crockherbtown, Canal Quarter, Castle, Cardiff, Cymru / Wales, CF10 3AL, United Kingdom

ITIL Version 5 Foundation Training Location in Cardiff

Clayton Hotel, Saint Mary Street, Brewery Quarter, Castle, Cardiff, Cymru / Wales, CF10 1GD, United Kingdom

Corporate ITIL 5 Foundation Training in Cardiff

For Your Team

Upskill entire IT and service teams on the current ITIL 5 framework
Flexible onsite, live virtual or hybrid delivery across Cardiff
Customised content aligned to your service management goals
PeopleCert-accredited trainers with real IT service management experience
Standardise practices and vocabulary across business units
Progress tracking, assessments and group reporting
Volume-based pricing for small and large teams

What Our Learners Say

Passed First Time and Applying It at Work

"The ITIL 5 Foundation course made the Value System and guiding principles genuinely clear, and the mock exams got me ready for the format. I passed first time and now apply the lifecycle thinking on our service desk every day."

Rhys Davies

IT Service Desk Analyst

A Clear Upgrade from ITIL 4

"Coming from an ITIL 4 background, the training clearly explained what has changed in ITIL 5, especially value streams and the product and service lifecycle. The trainer was patient and the sessions were practical."

Bethan Morgan

IT Support Analyst

Beginner Friendly and Practical

"Well structured and easy to follow even without much prior ITIL knowledge. The value stream mapping and continual improvement sections helped me contribute more confidently to change discussions in my team."

Daniel Evans

Change Coordinator

Consistent Practice Across the Team

"We trained our service management team with Invensis Learning and the impact was immediate. Everyone now shares the same ITIL 5 vocabulary, and our incident and change handling has become far more consistent."

Sian Roberts

IT Service Manager, Financial Services

Tailored Corporate Training That Delivered

"The corporate delivery was flexible and tailored to our public sector context. Our staff came away able to apply the ITIL Value System and continual improvement to real digital service projects."

Gareth Hughes

Head of IT, Public Sector

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4.6

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Happy Learners

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Locations Worldwide

99%

Training Satisfaction

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Foundation

ITIL 4 Foundation Training in Cardiff

Frequently Asked Questions

Here's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces the ITIL Value System, the product and service lifecycle and value co-creation, and is designed for IT and business professionals who want to understand modern digital product and service management.

ITIL 5 Foundation Certification Training in Cardiff

What Is the ITIL 5 Foundation Certification?

Key Highlights

ITIL V5 Foundation Certification Eligibility in Cardiff

What You Gain from ITIL 5 Foundation Training

ITIL V5 Foundation Exam Format in CardiffWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Cardiff

ITSM Careers and Pay in Cardiff

SECTORS HIRING

GROWTH TRENDS

Service Management Challenges Driving ITIL Demand in Cardiff

Digital Service Complexity

ITIL 4 to ITIL 5 Skills Gap

Public Sector Modernisation

Service Reliability Expectations

Value Leakage Across Delivery

Cyber and Governance Demand

Where You Stand Today

Your ITIL 5 Career Shift

How to Get ITIL V5 Founfdation Certified in Cardiff

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculum

Module 1: Key ITIL Terms & Definitions

Skills You Will Build in ITIL 5 Foundation

Digital Product and Service Management

The ITIL Value System

The Seven Guiding Principles

The Four Dimensions and Practices

Continual Improvement

Value Stream Mapping and Management

Who Should Take

ITIL V5 Foundation Certification Training Modes

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Live Virtual Training

Why Choose Invensis Learning in Cardiff

ITIL Version 5 Foundation Training Locations in Cardiff

Corporate ITIL 5 Foundation Training in Cardiff

What Our Learners Say

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Frequently Asked Questions

What is ITIL 5 Foundation and who is it for?

Is ITIL 5 Foundation worth it for professionals in Cardiff?

How is ITIL 5 different from ITIL 4?

Do I need any prerequisites for ITIL 5 Foundation?

How long is the ITIL 5 Foundation certification valid?

Is ITIL 5 Foundation recognised internationally?