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Gain the current-edition ITSM credential with instructor-led ITIL 5 Foundation training in Birmingham. Delivered by a PeopleCert Accredited Training Organization, this course prepares IT and business professionals to master digital service management and sit the ITIL 5 (Version 5.0) exam with confidence.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
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Starts from
GBP 1030
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Birmingham, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training equips IT and business professionals with the concepts, vocabulary and practices behind modern digital service delivery. It suits anyone who wants the current-edition ITSM credential that Birmingham employers value. Whether you work on a service desk, in IT operations, or as a product owner interacting with digital teams, the course connects everyday work to the ITIL Value System and value co-creation.
If you want to prove up-to-date service management knowledge with a credential recognised worldwide, ITIL 5 Foundation is a clear, accessible first step. You gain structured learning, practice questions and PeopleCert-aligned courseware to move from study to certified.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent service management capability by giving teams a shared framework for digital product and service delivery. The training can be delivered for IT operations, service desk and cross-functional groups. For organisations connecting IT delivery to business value, the course provides a scalable, flexible way to modernise service management practice.
If your teams are still working to older ITIL editions, group training on ITIL 5 creates a common, current language for value co-creation, continual improvement and value stream management across business units.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL is the world's most widely adopted IT service management framework, and ITIL 5 is the current edition Birmingham employers now look for. As banks, consultancies, manufacturers and public-sector bodies across the West Midlands modernise their IT operations, professionals who understand digital product and service management are in demand. Roles range from service desk analyst through incident, change and service management up to service delivery leadership, and here is what the local market is telling us.
ITIL 5 Foundation is more than a certificate. It is the current-edition service management language Birmingham employers are hiring for. Modernise your skills and lead digital service delivery. Start your journey today.
Your Birmingham Career TransformationBirmingham's IT and digital economy is growing fast, and employers increasingly separate professionals with current-edition service management skills from the rest. Here is which side of that line you want to be on.
Sources: IT Jobs Watch, Glassdoor, Indeed, PayScale (UK) 2025-2026.
The ITIL V5 Foundation certification path in Birmingham is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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The ITIL 5 Foundation course covers all nine topic areas of the official PeopleCert syllabus, from digital product and service management concepts to value stream management. By the end, you can speak the language of modern service management and are ready to sit the exam.
You will learn the core concepts of ITIL 5 Foundation: what distinguishes digital products and services, how value is created, and how products and services are managed across their lifecycle in modern digital environments.
Understand how value is co-created between service providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.
Apply the four dimensions of product and service management: Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach.
Explore how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.
Learn to apply the seven guiding principles, from focus on value and start where you are to keep it simple and practical, and optimise and automate, to make better everyday decisions.
Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.
Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working, including incident, change and service desk practices.
Learn how to identify, map and manage value streams to improve flow, visibility and outcomes, using value stream mapping to surface waste and design better delivery.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
GBP 1030
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Invensis Learning, a trusted ITIL Version 5 Foundation training company, delivers structured ITIL 5 Foundation training for professionals and organisations in Birmingham who want the current-edition service management credential. As a PeopleCert Accredited Training Organization, we combine accredited instructors, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.
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ITIL Version 5 Foundation Training Location in Birmingham
Hyatt Regency Birmingham, 2, Bridge Street, Jewellery Quarter, Birmingham, West Midlands, England, B1 2JZ, United Kingdom
ITIL Version 5 Foundation Training Location in Birmingham
Clayton Hotel, 85, Albert Street, Rea Valley, Digbeth, Birmingham, West Midlands, England, B5 5JT, United Kingdom
Leading Organisations
Passed First Time with Clear Teaching
"The trainer made the ITIL Value System and value streams genuinely easy to grasp. The mock exams mirrored the real paper closely, and I passed the ITIL 5 Foundation exam comfortably on my first sitting."
James Whittaker
IT Support Analyst
0/0
Brought My ITSM Knowledge up to Date
"I moved from an older ITIL edition and needed to get current. The course connected every topic to my day-to-day service desk work, and I now use the guiding principles when we plan changes."
Priya Kaur
Service Desk Team Lead
0/0
Practical and Well Paced
"Well-structured, practical sessions and helpful practice questions. The section on the product and service lifecycle stood out and has already changed how I think about our digital services."
Daniel O'Connor
IT Operations Analyst
0/0
Standardised Our Team's Service Management
"We trained a full service management team on ITIL 5 and the shared vocabulary made an immediate difference to how they handle incidents and changes. Delivery was flexible and fitted around our shifts."
Sarah Bennett
Learning and Development Manager, Financial Services
0/0
Tailored Corporate Training That Landed Well
"Invensis Learning delivered onsite training for our IT operations group. The trainer tailored examples to our public-sector context, and the current-edition content was exactly what we needed for our transformation programme."
Mark Hughes
IT Director, Public Sector
0/0
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage, with no prior experience required.