Module 2: The Three Roles in Scrum
- Scrum Master roles and challenges
- Product Owner roles and responsibilities
- Development team roles and responsibilities
CSM® Certification Training in Zagreb
Take the Next Step in Your Career
Build the facilitation and servant-leadership skills that agile teams in Zagreb rely on with this Scrum Alliance aligned CSM® course. Delivered by a Certified Scrum Trainer® in live virtual and in-company formats, the programme prepares aspiring and practising Scrum Masters for the online CSM® exam and a globally recognised credential.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
15K+ already enrolled
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Starts from
EUR 640
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
What Is the Certified ScrumMaster® Credential?
Your Entry into the Scrum Master Role
Invensis Learning is aligned with Scrum Alliance to provide CSM® certification in Zagreb. The training is delivered by Certified Scrum Trainer® (CST®) instructors using official Scrum Alliance courseware and the CSM Learning Objectives.
Next: What's Included
What's Included in Your CSM® Training
16 hours of instructor-led training over two days
16 PDUs on completion of the training
Certified Scrum Trainer® (CST®)-led delivery
Official Scrum Alliance courseware
15-module curriculum
CSM exam access (50 MCQ, 60 minutes) with two free attempts within 90 days
Two-year Scrum Alliance membership
CSM® digital badge on certification
Retake the training within 2 months at no additional cost
Next: Course Highlights
Key Highlights
of the CSM® Certification Training Course
Next: Eligibility Criteria
CSM® Certification Eligibility in Zagreb
Do You Qualify for the CSM® Exam?
Next: Benefits
Why the CSM® Credential Is Worth Earning
Skills and Recognition That Travel
For Individuals
CSM® training helps you move from working in a Scrum team to leading one. You learn to run Scrum events, coach a self-managing team, and champion the Scrum values that keep delivery healthy. Whether you are stepping into your first Scrum Master role, moving across from traditional project management, or formalising years of hands-on Scrum experience, the course builds the capability employers in Zagreb look for.
If you want a recognised entry point into agile delivery, CSM is a clear path forward. You gain the framework knowledge, the facilitation skills, and a credential that supports career growth into Agile Coach and Delivery Lead roles.
- Opens the door to Scrum Master roles across Zagreb's tech and finance employers
- Earns the most widely recognised Scrum Master credential worldwide
- Builds command of Scrum theory, the five values and servant leadership
- Strengthens your ability to facilitate events and remove team impediments
- Includes a two-year Scrum Alliance membership on passing the exam
- Provides a globally portable credential that travels across sectors
- Sets the foundation for the Advanced Certified ScrumMaster® (A-CSM®)
- Boosts your credibility with agile employers and delivery leaders
For Organizations
CSM group training equips your teams with a common Scrum foundation and practical facilitation skills. Training can be delivered for a single squad or for delivery teams across the organisation. For Zagreb employers scaling agile delivery, the course creates consistent Scrum practice and reduces the variation that slows teams down.
If your teams run Scrum informally, CSM training gives them a shared language for events, artefacts and the Scrum values. Delivery leads gain more predictable sprints and a stronger bench of certified Scrum Masters.
- Builds a shared Scrum standard across delivery teams
- Improves sprint predictability and reduces delivery risk
- Strengthens facilitation, coaching and impediment removal in-house
- Supports agile transformation across product and IT functions
- Enables customised training aligned to your delivery context
- Raises team engagement through healthier Scrum practice
- Provides flexible onsite and live virtual delivery for teams
- Develops internal Scrum Masters rather than relying on contractors
Next: Exam Format
CSM® Exam Format in ZagrebWhat to expect on exam day
The Certified ScrumMaster® (CSM®) assessment validates your understanding of the Scrum framework and your readiness to serve as a Scrum Master on delivery teams. The assessment focuses on the Scrum Guide foundations, the three roles (Product Owner, Scrum Master, Developers), the five events, the three artifacts, and the values and theory underpinning empirical process control. Through a combination of multiple-choice questions, candidates are tested on their ability to apply Scrum principles in real-world team environments.
Next: Certification Cost
CSM® Certification Cost in Zagreb
Next: Who Can Take
Who Should Take CSM® Training in Zagreb?
Scrum Master
Agile Team Lead
Project Manager (Agile)
Delivery Manager
Team Lead
Product Manager
Business Analyst (Agile teams)
Agile Coach (aspiring)
Your Scrum Master Career in Zagreb
Roles, Demand and Earning Power
The CSM® credential is a recognised entry point into the Scrum Master role across Zagreb's software, fintech, telecom and consulting employers, all of whom run agile delivery at scale. As banks expand digital and RegTech teams and scale-ups add product squads, certified Scrum Masters are increasingly in demand. Roles range from Scrum Master to Agile Coach and Delivery Lead, and here is what the local market is telling us right now.
Designation
Certified ScrumMaster® (CSM®) Certified Professionals in Zagreb : Salary Insights and Trends
Hiring Companies in Zagreb
EUR18KMin
EUR22KAverage
EUR32KMax
SalaryExpert - MojaPlaca (Croatia) 2026
InfobipSpanA1 Hrvatska
Source: Infobip - Span - A1 Hrvatska
Agile Challenges Driving Scrum Master Demand in Zagreb
CSM® is more than a certificate. It is your entry into the Scrum Master role that Zagreb's agile employers are hiring for. Start your journey today.
Your Zagreb Career TransformationYour Growth from Team Contributor to Scrum Master
The Before and After Picture
Zagreb's tech and financial-services employers increasingly separate certified Scrum Masters from team members who only know agile informally. Here is which side of that line you want to be on.
Sources: SalaryExpert, MojaPlaca (Croatia) 2026.
How to Get CSM® Certified in Zagreb
Step-by-Step Certification Process
The path to online CSM certification in Zagreb is straightforward. Complete the 2-day Certified Scrum Trainer® (CST®)-led course, take the Scrum Alliance assessment online, and activate your credential through your Scrum Alliance account. Most learners complete the process within a few days of finishing the course.
Module 3: Scrum Ceremonies
- Sprint planning
- Daily Scrum
- Sprint Review
- Sprint Retrospective
Module 4: Scrum Artifacts
- Product Backlog
- Sprint Backlog
- Product Increment
Module 5: Sprint Execution
- Sprint Execution Planning
- Flow management
- Resolution meetings
- Communication (Taskboard, Sprint burndown chart using story points, hours effort)
Module 6: Daily Scrum and Sprint Retrospective
- Activities in daily scrum
- Activities in a sprint retrospective
Module 7: Definition of Done (DoD) and Acceptance Criteria
- Definition of Done for a feature (user story or product backlog item)
- Definition of Done for a sprint
- Definition of Done for a release
- Definition of Done vs. Acceptance criteria
- Done vs. Done-Done
Module 8: Definition of Ready
- Definition of Ready for user story
- Definition of Ready for sprint
Module 9: Release Planning
- Definition of release planning
- Who takes part in release planning
- Steps in Release planning
- Output of Release Planning
Module 10: Sprint Burndown Chart
- Definition
- Why and when to use a sprint burndown chart
- Information obtained from sprint burndown chart
Module 11: Release Burn-Up Chart
- Definition
- Features
- How to create a release burn-up chart (steps)?
Module 12: Product Planning
- What is product planning
- What is product vision
- How to create a product backlog
- Product Roadmap
- Minimum Releasable features (or) Minimum Marketable Features
- Minimum Viable Products
Module 13: User Stories
- What are user stories?
- Structure/format of user stories
- INVEST criteria
Module 14: Agile Estimation
- Definition
- Benefits of Agile Estimation
- Agile estimation techniques
Module 15: Planning Poker
- Definition
- Benefits
- Participants
- How to play planning poker?
- Planning Poker rules
Course Curriculum
of the Certified ScrumMaster® (CSM®) Training
The CSM curriculum follows the official Scrum Alliance CSM Learning Objectives and the latest Scrum Guide. Modules are delivered over 2 days by a Certified Scrum Trainer® with hands-on workshops, facilitated exercises, and real Scrum scenarios.
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Module 1: Agile and Scrum Overview
- Agile Manifesto
- 12 Principles
- 4 values
- Scrum Foundations (5 Scrum Values)
Foundational to nearly every question on the exam, best mastered early.
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Skills You Will Build as a Scrum Master
Core Scrum Master Capabilities
This CSM training turns Scrum theory into practical facilitation skills. By the end you can set up and run Scrum events, coach a team through the framework, and step confidently into the Scrum Master role.
Apply Scrum Theory and Empiricism
Understand what you will learn in the CSM® course from the ground up: empiricism, the three pillars of transparency, inspection and adaptation, and why Scrum thrives in complex, unpredictable work.
Live the Five Scrum Values
Put commitment, focus, openness, respect and courage to work, and learn how a Scrum Master models these values to build trust and psychological safety within a team.
Coach a Cross-Functional Scrum Team
Understand the accountabilities of the Scrum Master, Product Owner and Developers, and enable self-management and cross-functionality rather than directing the team's work.
Facilitate All Five Scrum Events
Run the Sprint, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective within their timeboxes, keeping each event purposeful and focused on the Sprint Goal.
Manage Scrum Artefacts and Commitments
Work with the Product Backlog, Sprint Backlog and Increment and their commitments, the Product Goal, Sprint Goal and Definition of Done, to keep the work transparent.
Lead as a Servant Leader
Serve the team, the Product Owner and the wider organisation by removing impediments, coaching, and using facilitation techniques that surface honest conversation.
Certified ScrumMaster® (CSM®) Training Modes
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your Scrum learning and professional development journey.
CSM® Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom CSM® training in Zagreb format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official Scrum Alliance International-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
CSM® Corporate Group Training
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to build Agile capabilities at scale, standardise Scrum practices, and support workforce development through customised team learning initiatives. This format is ideal for CSM training for companies in Zagreb seeking to strengthen Agile delivery and team collaboration across the organisation.
Official Scrum Alliance International-aligned Course Material
Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
CSM® Focused 1-to-1 Training
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides CSM coaching in Zagreb for professionals seeking individualized support and focused learning guidance.
Official Scrum Alliance International-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
CSM® Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 640
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This virtual CSM training in Zagreb option enables professionals to participate from any location.
Official Scrum Alliance International-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
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Why Choose Invensis Learning
For CSM® Certification Training in Zagreb?
As a trusted CSM training company in Zagreb, Invensis Learning is a Scrum Alliance Registered Education Provider that delivers Certified ScrumMaster® training through Certified Scrum Trainer® instructors, aligned to the official Scrum Alliance CSM Learning Objectives. Our trainers bring real agile delivery experience to every session. Whether you enrol as an individual or arrange training for a team in Zagreb, you get flexible live virtual and onsite formats, practical case studies, exam preparation, and a globally recognised credential backed by ISO 9001 and ISO 27001 certified operations.
- Scrum Alliance Registered Education Provider delivering CSM® through Certified Scrum Trainer® instructors
- Live virtual and in-company training that fits Zagreb working schedules
- Two-year Scrum Alliance membership included when you pass the CSM exam
- Industry case studies on facilitation, coaching and impediment removal
- Guidance to prepare for the 50-question online Scrum Alliance exam
- Experienced, accredited trainers with real agile delivery backgrounds
- Dedicated learner support before, during and after the course
- ISO 9001 and ISO 27001 certified training operations
1-to-1
Doubt-Clearing Sessions
60+
Global Course Portfolio
100+
Countries Served
ISO 9001
Quality Management
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
CSM® Training Locations in Zagreb
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
CSM® Training Location in Zagreb
Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia
CSM® Training Location in Zagreb
Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia
Corporate CSM® Training for Zagreb Teams
For Your Teams
- Upskill whole delivery teams in Scrum with one consistent standard
- Customised schedules that fit your team's sprint and release calendar
- Onsite, live virtual or hybrid delivery across Zagreb and Croatia
- Certified Scrum Trainer® instructors with real agile transformation experience
- Role-based case studies drawn from software, fintech and telecom
- Progress tracking and reporting for L&D and delivery leads
- Scalable delivery for local, regional and global teams
Trusted by Leading Enterprises in Croatia
InfobipRimacSpanA1 HrvatskaHrvatski TelekomZagrebacka Banka
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What Our Learners Say About Us
"I loved the course! The instructor was great—they pointed out essential details I should pay attention to and shared some valuable notes that will definitely help me with the upcoming exam."
"Invensis Learning's CSM certification training exceeded my expectations. The expert trainer and interactive sessions enhanced my understanding of Scrum, proving valuable in my role as an Agile Coach."
Emily Davis
(5.0/5)
"My instructor PD is really knowledgeable and explained really well the concepts, giving me examples and clarifying when needed. Moreover, he has been very supportive in my learning progress. The materials have been comprehensive and clear too."
"The instructor was Pritesh and the trainning was very clear and as someone who never heard this subject before I was able to understand the topics"
"As a trainer for Invensys, it is great to have a professional team that backs me up. I have access to the operations team right throughout the training. Response time to queries is great"
"Victor is a very good instructor"
"Well structured training. Liked the Part which had Agile as dedicated slide and linkages later by Trainer - Mr. Pritesh Shah. With lot of Examples at each stage. "
"The instructor is very knowledgeable and shared variety of examples to explain different concepts. The training was tailored to my understanding level which was very helpful. I had plenty of flexibility in break time as well as scheduling these sessions with my medical issues. Very grateful for this training and all the tips and additional materials. Thank you"
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We also deliver Certified ScrumMaster® (CSM®) Certification Training across multiple cities in Croatia
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Frequently Asked Questions
Here's everything you may ask...
The Certified ScrumMaster® is Scrum Alliance's entry-level Scrum Master certification. It validates your understanding of the Scrum framework, the Scrum Master role and the values that make agile teams effective. It suits aspiring Scrum Masters, project managers moving to agile, and developers or analysts formalising their Scrum knowledge.