With efficient IT service management (ITSM) practices in place, companies can delight customers by meeting their demands, improving the quality of their services and support, comply with regulatory norms, and lower costs in the long term. Organizations around the world are assigning greater importance to ITSM and building proactive IT divisions.
Information Technology Infrastructure Library (ITIL) is the most-recognized framework for IT service management in the world. Drawing from best practices in international public and private sector companies, it acts as a guide for organizations for the provision of high-quality IT services and the processes, functions and capabilities that support them. With the appropriate ITIL certification for your career, you will be able to make a significant contribution to this process.
Invensis Learning offers the following certification courses for ITIL, which are accredited by PEOPLECERT: ITIL Foundation certification; ITIL Intermediate Service Operation certification; ITIL Intermediate Service Design certification; ITIL Intermediate Service Transition certification; ITIL Intermediate Service Strategy certification; ITIL Intermediate Continual Service Improvement certification; and ITIL Managing Across the Lifecycle (MALC) certification. Our training programs are delivered through classroom and live virtual sessions.
Also read: What is ITIL? ITIL Credits System, ITIL qualification modules along with course overview and eligibility criteria.
If you want to start building your knowledge of ITIL, ITIL Foundation certification is the place to begin. The training program provides a general overview of the key elements, concepts and terminology used in the ITIL Service Lifecycle. There are no prerequisite qualifications to sit for the ITIL Foundation certification examination.View Course Details >>
The knowledge provided in the ITIL Intermediate Continual Service Improvement certification course will help you to take decisions that will ensure that IT services align with evolving business needs. You will have the know-how to improve the activities that are covered in the ITIL Service Lifecycle, including strategy, design, transition and operation.View Course Details >>
ITIL Intermediate Service Strategy is one of the five modules in the ITIL Service Lifecycle stream at the ITIL Intermediate level. The ITIL Intermediate Service Strategy certification course will give you a comprehensive overview of service strategy, including its design, development and implementation.
Holding the ITIL Foundation credential is a mandatory qualification for any of the Intermediate certification examinations. Additional pre-requisites also need to be satisfied.
The ITIL Intermediate Service Transition certification course will take you through the principles and processes of service transition. The course offers guidelines for managing people, organizing resources and evaluating technology, among other aspects of management. You will also learn how to implement and improve service transition, and cope with any challenges and risks.View Course Details >>
The Service Design module at the ITIL Intermediate level focuses on the principles, knowledge and skills that are required to manage and incorporate good service design in an IT project. Understanding service design will help you to take decisions that will have a positive impact on your company's growth.View Course Details >>
The ITIL Intermediate Service Operation certification course will train you in the principles, processes, common activities and functions that help organize IT service operation in a company. You will learn how to take technology into consideration in your decisions and about the factors that are critical for success in service operation.View Course Details >>
The ITIL Managing Across the Lifecycle (MALC) qualification is a required certification to earn the ITIL Expert credential. By taking this training course, you will learn about the fundamental concepts of the ITIL Service Lifecycle, stakeholder and communication management, integration of processes, management of services, governance, measurement and improving service management.View Course Details >>
As one of the ITIL Intermediate Service Capability stream modules, the Release, Control and Validation (RCV) certification enables you to build the required knowledge and skills for execution of specific ITIL processes. These include: change management; service asset and configuration management; service validation and testing; release and deployment management; request fulfillment; change evaluation; and knowledge management.View Course Details >>
ITIL Intermediate Planning, Protection and Optimization (PPO) is one of the four modules offered in the ITIL Intermediate Service Capability stream. The ITIL Intermediate Planning, Protection and Optimization certification training program will impart valuable knowledge about: capacity management; availability management; IT service continuity management; information security management; demand management; and the critical success factors, challenges and risks for planning, protection and optimization.View Course Details >>
ITIL Intermediate Service Offerings and Agreements (SOA) is one of the modules in ITIL Intermediate Service Capability stream, and an optional certification that leads up to the ITIL Expert credential. The ITIL Intermediate Service Offerings and Agreements certification training program offers an in-depth understanding of the implementation of SOA processes and practices, as well as the technology considerations that need to be taken into account for effective IT service management in an organization.View Course Details >>
ITIL Intermediate Operational Support and Analysis (OSA) is a part of the ITIL Intermediate Service Capability stream and is a module that offers four credits for leading up to the ITIL Expert certification. The ITIL Operation Support and Analysis certification training program will give you the knowledge and skills to apply and implement OSA practices in resolution and support of the IT service management lifecycle for critical ITIL processes, roles and functional areas.View Course Details >>
If you want to start building your knowledge of DevOps, DevOps Foundation® certification is the place to begin. The training program provides a general overview of the key elements, concepts and terminology used in the IT Service Lifecycle. There are no prerequisite qualifications to sit for the DevOps Foundation certification examination.View Course Details >>