Participants attending this ITIL 4 Foundation training will gain knowledge of ITIL 4 concepts and terminology, develop IT practices using ITIL guidelines, recognizing the importance of IT and business integration, and exploring the service value chain within the organization.
After completing your ITIL 4 Foundation training, you will gain fundamental understanding of:
Job roles that can benefit from ITIL 4 Foundation training include, but are not limited to:
There are no pre-requisites to take up the ITIL 4 Foundation Exam, although having basic knowledge of Service Management concepts will be helpful.
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