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Master modern IT service management with the ITIL 5 Foundation credential, delivered live virtual and in-person across Jordan by Invensis Learning. This PeopleCert (AXELOS) aligned programme introduces the ITIL Value System, digital product and service management, and value co-creation to prepare you for the ITIL 5 Version 5.0 exam.
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16
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16
PDUs
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Jordan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps IT and business professionals prove they understand modern service management and can apply it at work. The credential suits service desk analysts, IT support engineers, aspiring ITSM specialists, and product owners who want the current, digital-era ITIL knowledge employers expect. Whether you are new to ITIL or updating from an earlier version, the programme builds a practical, up-to-date foundation you can use immediately across incident, change and service delivery work.
If you want a recognised credential that travels across sectors and borders, ITIL 5 Foundation is a clear starting point. You gain the ITIL Value System vocabulary, exam readiness, and a structured path that employers across Jordan and worldwide value.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent, value-focused service management capability. Delivered for IT departments, service desks or cross-functional teams, it gives everyone a shared understanding of the ITIL Value System and the practices that keep digital services reliable. For employers modernising their operations, this training turns fragmented ways of working into a repeatable, improvement-led approach.
If your teams struggle to link IT effort to business value, ITIL 5 Foundation creates a common language for prioritisation, delivery and continual improvement. It is a practical way to raise service quality while supporting Jordan's wider digital transformation agenda.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
IT service management skills are in growing demand across Jordan as banks, telecoms and a booming outsourcing sector modernise how they run digital services. Certified professionals move into roles from service desk analyst and IT support engineer through to change manager, service delivery manager and IT operations lead. With the National Digital Transformation Strategy 2026-2028 in motion and the ICT sector contributing close to 12% of GDP, employers increasingly value up-to-date ITSM credentials, and here is what the market is telling us right now.
ITIL 5 Foundation is more than a certificate. It is a practical toolkit for the service management challenges Jordanian employers face today. Join professionals turning modern ITSM into real value. Start your journey today.
Your Jordan Career TransformationJordan's IT market is expanding with national digital transformation, a growing outsourcing sector and modernising banks and telecoms, and employers increasingly separate professionals with current ITSM credentials from the rest. Here is which side of that line you want to be on.
Sources: PayScale, Glassdoor, worldsalaries (Jordan) 2025-2026.
The ITIL V5 Foundation certification path in Jordan is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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In ITIL 5 Foundation training you will learn to manage digital products and services across their full lifecycle using the ITIL Value System, the seven guiding principles, and value stream management. By the end, you can speak the language of modern ITSM and are ready for the ITIL 5 (Version 5.0) exam.
Understand what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle keeps that value flowing.
Learn how value is created together with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.
Explore Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers for a holistic view of every service and component.
See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated framework.
Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.
Grasp the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how the stages work together to create value.
Understand the role of ITIL 5 management practices and official practice guides in enabling consistent, effective ways of working that adapt to your organisational context.
Use the continual improvement model and Value Stream Mapping and Management to make work visible, remove waste, and improve flow, outcomes and long-term performance.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
USD 1275
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Jordan looking to build modern service management capability. As a PeopleCert Accredited Training Organization, our programmes combine accredited instructors, ITIL 5 aligned courseware, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Jordan, Invensis Learning focuses on outcomes that matter to your career and your organisation. Whether you enrol as an individual or arrange corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and exam readiness.
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ITIL Version 5 Foundation Training Location in Jordan
InterContinental, Islamic Scientific College Street, Jabal Amman, Zahran District, Amman, Amman District, Kasbah District of Amman, Amman, 11180, Jordan
ITIL Version 5 Foundation Training Location in Jordan
Landmark Amman Hotel, Jordan
Organisations We Support
Passed with Confidence
"The ITIL 5 Foundation course finally made the Value System click for me. The trainer used real service desk examples I recognised from work, and the mock exams gave me the confidence to pass the Version 5.0 exam first time."
Layla Haddad
Service Desk Team Lead
0/0
Practical and up to Date
"As an IT support engineer in Amman, I wanted a current credential, not an outdated one. The guiding principles and value stream mapping topics were practical, and I now apply them to how we handle incidents and changes."
Omar Al-Rashid
IT Support Engineer
0/0
Great for Beginners
"I came in with no ITIL background and the trainers made the four dimensions and product lifecycle easy to follow. The live virtual format fit around my job, and the courseware was clear and well structured."
Rania Khoury
Junior ITSM Analyst
0/0
Standardised Our Service Practice
"We trained our operations team on ITIL 5 Foundation to standardise how we run digital services. Invensis Learning tailored the examples to our telecom context, and the shared vocabulary has already improved how the team prioritises work."
Khaled Nasser
IT Operations Manager, Telecom Sector
0/0
Reliable Corporate Delivery
"As an L&D lead in banking, I needed a provider who could deliver accredited ITIL 5 training on-site for a mixed-experience group. The coordination was smooth, the trainer was excellent, and our completion and exam results were strong."
Dana Suleiman
Learning and Development Manager, Banking Sector
0/0
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Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.
Yes. ITIL 5 Foundation gives you current, digital-era service management knowledge that employers across Jordan's telecom, banking, government and outsourcing sectors value. As the ICT market grows and national digital transformation accelerates, a recognised ITSM credential helps you stand out and progress into service management roles.