Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL (Version 5) Foundation Bridge?UntitledA One-Day Route to the Current Edition

    The ITIL (Version 5) Foundation Bridge certification training in Nairobi helps ITIL 4 Foundation holders update their knowledge and credential to the fifth and current edition of ITIL. The Bridge is a focused, one-day pathway that covers only what is new, changed and updated in ITIL 5, so you transition efficiently without repeating content you already know. Created by AXELOS and examined by PeopleCert, ITIL 5 introduces the product and service lifecycle, an evolved ITIL Value System, value stream management and a stronger focus on digital and AI-enabled service delivery. Passing the Bridge exam awards the full ITIL 5 Foundation credential, the same outcome as sitting the complete Foundation exam. The programme suits service desk leads, IT operations and service delivery managers, ITSM consultants and trainers across Nairobi who want to stay current as Kenyan organisations modernise their service management practice. Update your credential with Invensis Learning and keep your ITIL knowledge market-ready.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Nairobi, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL (Version 5) Foundation Bridge?A One-Day Route to the Current Edition

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Nairobi, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in NairobiDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why the Bridge Is Worth ItOf Upgrading Your ITIL Credential to Version 5

    ITIL V5 Foundation Exam Format in NairobiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Nairobi

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What ITIL 5 Means for Your Career in NairobiRoles, Demand and Pay

    An up-to-date ITIL credential signals service management capability to the employers driving Nairobi's Silicon Savannah, from Safaricom and the major banks to fintechs, telcos, global delivery centres and the public sector. As Kenyan organisations scale cloud, mobile money and AI-enabled services, they want practitioners who know the current framework. Bridge holders move into roles from service desk lead and service management analyst up to IT operations, service delivery and ICT manager, and here is what the market is telling us right now.

    The ITSM Pressures Making ITIL 5 Skills Valuable in Kenya

    ITIL 5 is more than a version update. It is how Nairobi's IT teams keep service delivery reliable as cloud, AI and mobile money scale. Bring your ITIL 4 knowledge up to date and lead with the current framework. Start your Bridge journey today.

    Your Nairobi Career Transformation

    Your ITIL 4 to ITIL 5 Career Shift

    Before and After the Bridge

    Nairobi's service management market is modernising fast as cloud, mobile money and AI-enabled services scale, and employers increasingly separate practitioners on the current framework from those still on the last edition. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, WorldSalaries (Kenya) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in NairobiStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Nairobi is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Kenya is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Updates You Will MasterSkills You Apply from Day One

    This section answers what you will learn in the ITIL 5 Foundation Bridge: the new, changed and updated content that separates ITIL 5 from ITIL 4. By the end of the programme you can apply lifecycle thinking, value streams and updated practices, and you are ready for the PeopleCert Bridge exam.

    Spot What Changed Since ITIL 4

    Identify the key enhancements, new concepts and structural updates introduced in ITIL 5, so you know exactly what is new, what is refined and why it matters for practising ITSM professionals.

    Work the Product and Service Lifecycle

    Understand how ITIL 5 organises work around the product and service lifecycle, from discovery and design through build, operation, delivery and support across the full delivery cycle.

    Manage Digital and AI-Enabled Services

    See how ITIL 5 addresses modern digital and AI-enabled environments, and how growing complexity in cloud, automation and platform delivery shapes service management today.

    Speak the Updated ITIL Language

    Get clarity on the new, renamed and redefined terminology and core concepts in ITIL 5, so you communicate confidently across teams, partners and stakeholders at different stages of adoption.

    Drive Enhanced Value Co-Creation

    Apply ITIL 5's strengthened value creation approach across the full stakeholder ecosystem, linking strategy to delivery and tracking measurable, outcome-focused results.

    Apply ITIL 5 in Your Daily Work

    Integrate ITIL 5 enhancements into your existing ITIL 4 knowledge to improve collaboration, service performance and results in real organisational contexts.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Nairobi?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    KES 64350

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

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    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

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    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

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    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    KES 64350

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis Learning in NairobiTrusted ITSM Training for Teams

    Invensis Learning delivers structured ITIL 5 Foundation Bridge training for professionals and teams who want to move their credential to the current framework with confidence. As an accredited AXELOS and PeopleCert training partner, we combine certified ITSM trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual practitioner in Nairobi or plan corporate training for your service management team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • Accredited AXELOS and PeopleCert training partner for ITIL
    • Experienced, certified ITSM trainers with real service management exposure
    • Online (live virtual) and classroom training options for Nairobi learners
    • Courseware aligned to the current ITIL 5 Foundation Bridge syllabus
    • Focused one-day format that respects your ITIL 4 experience
    • Practice questions and mock assessments for Bridge exam readiness
    • Customised group training schedules for organisations
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operation
    • Trusted by professionals and organisations across multiple industries

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    ITIL (Version 5) Foundation Bridge Course Training Locations in NairobiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Nairobi

    Villa Rosa Kempinski, Waiyaki Way, Highridge sublocation, Highridge location, Highridge division, Westlands, Nairobi, Zimmerman, Soko ya Mawe, Nairobi, 97104, Kenya

    ITIL V5 Foundation Bridge Training Location in Nairobi

    Radisson Blu Hotel & Residence, Nairobi Arboretum, Aboretum Drive, Kilimani location, Kilimani ward, Kilimani division, Westlands, Nairobi, Zimmerman, Soko ya Mawe, Nairobi, 00400, Kenya

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    Corporate ITIL 5 Bridge TrainingUpskill Your Team in Nairobi

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    • Upgrade your whole ITIL 4 team to ITIL 5 in one day each
    • Suitable for small, medium and large service management groups
    • Customised schedules built around your team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with relevant ITSM and industry expertise
    • Role-based examples and case discussions for better application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Nairobi and global locations

    Leading Organisations

    SafaricomEquity BankKCB GroupLiquid Intelligent TechnologiesBritamCo-Operative Bank

    What Our Learners Say

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    Updated My Credential in a Single Day

    "I already held ITIL 4 Foundation, so the Bridge was exactly what I needed. In one focused day I understood the lifecycle changes and value stream updates, and I passed the PeopleCert exam the same week. My ITIL knowledge feels current again."

    Brian Otieno

    IT Service Delivery Manager

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    Practical and Respected My ITIL 4 Experience

    "The trainer focused only on what changed in ITIL 5, which respected my time and my existing experience. The new digital and AI-enabled service content is already helping me at work on our cloud rollout."

    Wanjiru Kamau

    Service Management Analyst

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    Kept My Consulting Credential Current

    "Clear sessions and useful mock questions made the 30 minute exam feel manageable. As a consultant I needed the current credential to stay credible with clients, and the Bridge delivered exactly that."

    Daniel Mwangi

    ITSM Consultant

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    Transitioned Our Whole Team Efficiently

    "We moved our entire service management team to ITIL 5 through Invensis Learning. The one-day group format meant minimal disruption, and everyone now shares the same updated language for lifecycle and value streams."

    Faith Njeri

    L&D Lead, Banking Sector

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    Smooth Corporate Rollout for Our IT Team

    "Coordinating corporate training for a distributed IT team is never easy, but the scheduling and support were excellent. Our operations staff upgraded to ITIL 5 quickly and the trainer tailored examples to our telecoms environment."

    James Kiprono

    Head of IT Operations, Telecoms Sector

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    We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. The Bridge upgrades your ITIL 4 Foundation credential to the current ITIL 5 edition in a single training day, which keeps you relevant to Nairobi employers in banking, fintech, telecoms and global delivery centres. Service delivery and ICT manager roles in Kenya average around KSh 2.8M to 3M a year, so a current credential supports stronger positioning.

    General

    Is the ITIL 5 Foundation Bridge worth it for my career?

    Yes. The Bridge upgrades your ITIL 4 Foundation credential to the current ITIL 5 edition in a single training day, which keeps you relevant to Nairobi employers in banking, fintech, telecoms and global delivery centres. Service delivery and ICT manager roles in Kenya average around KSh 2.8M to 3M a year, so a current credential supports stronger positioning.

    What is the ITIL (Version 5) Foundation Bridge?

    The ITIL 5 Foundation Bridge is a transition qualification from AXELOS and PeopleCert for professionals who already hold ITIL 4 Foundation. It focuses only on what is new and changed in ITIL 5, and passing it awards the full ITIL 5 Foundation credential.

    Who should take the ITIL 5 Bridge in Nairobi?

    It is designed for practising ITSM professionals who hold ITIL 4 Foundation, including service desk leads, IT operations and service delivery managers, ICT managers, and ITSM consultants or trainers who need to keep their credential current.

    Is the ITIL 5 credential recognised in Kenya?

    Yes. ITIL is a globally recognised AXELOS and PeopleCert framework, valued by employers across Kenya and worldwide, including Safaricom, the major banks, fintechs, telcos and multinational delivery centres operating in Nairobi.

    How long is the ITIL 5 Foundation credential valid?

    The credential is valid for three years. You renew it by earning 60 CPD points within the three-year cycle or by passing a higher ITIL 5 qualification. Verify current renewal requirements on the PeopleCert portal.

    Pricing

    How much does ITIL 5 Bridge training cost in Nairobi?

    Training is usually purchased as a combined one-day training and exam package through an accredited partner, and pricing varies by format and delivery channel. For current Nairobi pricing, the fee is available on request, so request a quote and we will share the options that fit you.

    What is included in the ITIL 5 Bridge course fee?

    The fee typically includes syllabus-aligned courseware, instructor-led training, practice questions and mock assessments, learner support and a course completion certificate. The PeopleCert exam is commonly bundled in the training and exam package. Talk to a learning advisor for details.

    Is the exam fee included in the training price?

    The Bridge is usually sold as a combined training and exam package, so the PeopleCert exam is commonly included. Exact inclusions vary by package, so confirm with our team when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for ITSM and operations teams in Nairobi. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The PeopleCert Bridge exam is closed book with multiple-choice, single-answer questions covering what is new and changed in ITIL 5. It is delivered online proctored through PeopleCert or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 20 questions and an allotted time of 30 minutes. The pass mark is 65 percent, which is 13 out of 20 correct. Confirm current exam details on the PeopleCert portal.

    Do I need ITIL 4 Foundation to sit the Bridge exam?

    Yes. ITIL 4 Foundation certification is the prerequisite for the Bridge. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation exam instead.

    How do I schedule and take the exam?

    You schedule the exam through the PeopleCert portal, choosing online proctored delivery, which is available around the clock, or an authorised test centre. Our team can guide you through booking after your training.

    What credential do I get when I pass?

    Passing the Bridge exam awards the full ITIL 5 Foundation credential, the same outcome as sitting the complete ITIL 5 Foundation exam. It also enables progression to higher ITIL 5 qualifications.

    Course Content

    What does the ITIL 5 Bridge training cover?

    The training covers the five Bridge topic areas: key enhancements in ITIL 5, digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice. It focuses only on what changed from ITIL 4.

    Do I have to relearn ITIL 4 content?

    No. The Bridge assumes your ITIL 4 Foundation knowledge and does not repeat it. The programme concentrates on the new, changed and updated content in ITIL 5, which is why it fits into a single training day.

    What learning resources are provided?

    You receive syllabus-aligned courseware, practice questions, mock assessments and revision aids, along with trainer guidance focused on the ITIL 5 updates and exam readiness.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL Foundation Bridge Version 5 syllabus published by PeopleCert and AXELOS.

    Will I receive a certificate of completion?

    Yes. After meeting the course requirements you receive a course completion certificate. Passing the PeopleCert exam separately awards the ITIL 5 Foundation credential.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format, and gain access to schedules and courseware. See upcoming batches or talk to a learning advisor to pick a date that works for you in Nairobi.

    What training formats are available?

    We offer online (live virtual) instructor-led training and classroom delivery, plus customised corporate group training, so you can choose the format that fits your schedule and team.

    What are the requirements to enrol?

    You should hold ITIL 4 Foundation, as it is the prerequisite for the Bridge exam. There is no formal education or work experience requirement, though the Bridge is designed for practising ITSM professionals.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.