Built Around the Latest Exam
Step into modern digital service management with instructor-led ITIL 5 Foundation training for professionals across Kenya. Built on the AXELOS (PeopleCert) ITIL 5 syllabus, this programme helps IT and business professionals in Nairobi and beyond master the ITIL Value System, value co-creation and the product and service lifecycle, then prepare with confidence for the ITIL 5 Foundation exam.
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Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
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Starts from
KES 145710
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry Point to Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kenya, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
For Professionals and Teams in Kenya
For Individuals
ITIL 5 Foundation training helps you become a professional who can connect IT work to real business value. It suits service desk analysts, IT operations staff, digital product owners, and DevOps or Agile practitioners who want a modern, employer-recognised grounding in service management. Whether you are new to ITIL or updating from ITIL 4, the course builds practical understanding of value co-creation, the four dimensions of service management, and continual improvement that you can use straight away.
If you want a credential that Kenyan telecoms, banks and outsourcing employers actually ask for, ITIL 5 Foundation is a clear, accessible first step. You leave with exam readiness, current knowledge, and a recognised badge you can show on your profile.
For Organizations
ITIL 5 Foundation group training helps organisations equip service and product teams with a modern, consistent approach to managing digital services. It can be delivered for service desks, IT operations groups, or cross-functional product teams. For organisations modernising service delivery, the training creates a common framework of guiding principles, value streams and lifecycle thinking that improves collaboration and outcomes.
If your teams manage growing digital service portfolios, ITIL 5 Foundation training gives them a shared foundation to reduce waste, improve flow, and co-create value with customers across the business.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Earning Power
ITIL is the world's most widely adopted service management framework, and current ITIL knowledge is increasingly valued across Kenya's telecoms, banking, fintech and outsourcing employers. As Nairobi's IT sector matures and firms such as Safaricom and leading banks name ITIL in their service management roles, professionals who understand modern digital product and service management are well placed. Demand spans service desk, service delivery and IT operations roles, and here is what the market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Kenya : Salary Insights and Trends
Hiring Companies in Kenya
Paylab, Glassdoor (Kenya) 2026
Source: Safaricom, KCB Group, Cellulant
ITIL 5 Foundation is more than a badge. It is proof you can help deliver and improve modern digital services. Join Kenyan professionals building current, in-demand service management skills. Start your journey today.
Your Kenya Career TransformationKenya's digital economy is expanding fast, and employers increasingly separate professionals with current service management skills from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, Paylab (Kenya) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Kenya is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Across the Nine ITIL 5 Foundation Topic Areas
This programme covers all nine ITIL 5 Foundation topic areas, from digital product and service management concepts to value stream management. By the end, you can describe the ITIL Value System and apply its guiding principles, and you are ready for the ITIL 5 Foundation exam.
Understand what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to modern service management in ITIL 5.
Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, rather than delivered by the provider alone.
Explore Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers as a holistic approach to managing digital products and services.
Apply the ITIL Value System and the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practices to real digital environments.
Work through the purpose of each lifecycle activity, from discovery and design to build, operation, and delivery and support, and how they combine to create value.
Learn to identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital services.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
KES 145710
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
For Your ITIL 5 Foundation Certification Training in Kenya?
As a trusted ITIL Version 5 Foundation training company in Kenya, Invensis Learning is a PeopleCert Accredited Training Organization that delivers ITIL 5 Foundation training for individual professionals and organisations across Kenya. Our programmes combine accredited trainers, ITIL 5 aligned courseware, flexible delivery, and learner-focused support built around practical understanding and exam success. Whether you enrol as an individual or plan corporate training for your team, you get a professional learning experience designed for real-world application and measurable outcomes, backed by our ISO 9001 and ISO 27001 certifications.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Kenya
Villa Rosa Kempinski, Waiyaki Way, Highridge sublocation, Highridge location, Highridge division, Westlands, Nairobi, Zimmerman, Soko ya Mawe, Nairobi, 97104, Kenya
ITIL Version 5 Foundation Training Location in Kenya
Radisson Blu Hotel & Residence, Nairobi Arboretum, Aboretum Drive, Kilimani location, Kilimani ward, Kilimani division, Westlands, Nairobi, Zimmerman, Soko ya Mawe, Nairobi, 00400, Kenya
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"Well structured training. Liked the Part which had Agile as dedicated slide and linkages later by Trainer - Mr. Pritesh Shah. With lot of Examples at each stage. "
"The 1st day was good. But not very satisfied with the 2nd day. "
"Sathish was very thorough taking us through each session from start to finish, quite informative and I am confident that I will pass the exam."
"The application of the course was easy and always kept up to date. The experience with Sathish kumar the instructor was great he was very clear , patient and always willing to give clarity where required."
"Ease of navigation and very knowledgeable instructor"
"your Sales Rep Kevin was very pushy to sign up but when we finally did we had no support - no confirmation of booking, and constant reminders to pay even when we already had. The training itself was good, the trainer was great although she had her camera off the entire training. "
"This training was very much helpful for completing my current job profession. "
"Training was good and informative. Sathish is an amazing trainer. Thanks. "
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Kenya to view upcoming dates, formats and pricing.
Here's everything you may ask...
Yes. ITIL 5 Foundation is a current-edition, globally recognised service management credential from AXELOS (PeopleCert), and Kenyan telecoms, banks and outsourcing firms increasingly list ITIL knowledge for service roles. It opens paths into service desk, service delivery and IT operations roles that command strong salary bands.