Module 2: Service Culture
- Define a service culture
- Explain the elements of a service culture
Starts from
EUR 1090
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital-Age Service Management
Invensis Learning is an EXIN Accredited Training Provider in Latvia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).
2 days of EXIN-accredited training (16 hours)
16 PDUs on completion of the training
EXIN accredited digital courseware on the IFDC VeriSM Foundation BoK
Scenario practice on the VeriSM model, Management Mesh and progressive practices
40-question full-length mock exams in the exact format of the live EXIN paper
Study guides, practice tests and simulators
Lifetime-valid EXIN VeriSM Foundation credential on exam pass
Retake the training within 2 months at no additional cost
of the VeriSM™ Foundation Training Course
Do You Qualify for the VeriSM™ Foundation Exam?
For Professionals and Teams in Latvia
The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.
Service Managers
IT Architects
Service Desk Manager
Project Managers
Process Owners
Process Managers
IT Manager
Business Analysts
Quality Managers
Roles, Demand and Earning Potential
VeriSM Foundation has become a valued marker of modern service management skill across Latvia, where a fast-growing ICT sector, Nordic-Baltic shared-services centres and a digitalising banking industry all run services across multiple frameworks. As Riga cements its place as a technology and financial-services hub and EU-funded digital programmes scale, professionals who can integrate ITIL, Agile and DevOps through one flexible model are increasingly sought after. Demand spans service desk to head of IT service management, and here is what the market shows.
Designation
VeriSM™ Foundation Certified Professionals in Latvia : Salary Insights and Trends
Hiring Companies in Latvia
Algas.lv - Glassdoor (Latvia) 2026
Source: Atea - Squalio - Tet - Accenture
VeriSM Foundation is your entry into modern, flexible service management. Join professionals in Latvia who integrate ITIL, Agile and DevOps through one context-driven model. Start your journey today.
Latvia's service economy is modernising fast, from Riga's shared-services centres to digital public services, and employers increasingly separate professionals who can run modern, integrated service management from those who cannot. Here is which side of that line you want to be on.
Sources: ERI SalaryExpert, Glassdoor, Algas.lv (Latvia) 2026.
Step-by-Step Certification Process
The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognised service management credential.
of the VeriSM™ Foundation Certification Training
The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.
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Governance and context questions here connect directly to nearly every later module.
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From the VeriSM Model to Real Practice
By the end of the programme you can explain VeriSM, apply the management mesh, and select the right practices for your organisation's context. These skills map to the seven topic areas of the EXIN VeriSM Foundation exam.
Learn what modern service management is: how digital service organisations create value with consumers and why single, rigid frameworks no longer suffice. This is your starting point for what VeriSM Foundation teaches.
Explore how culture, people and organisational structure shape service delivery, and how consumer-centric values and servant leadership drive better outcomes across teams.
Master the core of VeriSM: governance, service management principles, the management mesh, and the Define, Produce, Provide and Respond stages that turn strategy into service.
Learn how to draw on ITIL, Agile, DevOps, Lean, SIAM and Kanban within the mesh, choosing and combining practices to suit your context instead of following one method.
See how cloud, automation, AI, IoT and analytics reshape services, and how to manage technology as a resource within the VeriSM governance framework.
Understand how organisations begin their VeriSM journey, define an initial mesh, integrate existing frameworks and improve continuously through the Respond stage.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official EXIN-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen service management capabilities, standardise operational practices, and support workforce development through customised team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Latvia seeking to build modern service management capabilities across teams.
Official EXIN-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.
Official EXIN-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1090
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.
Official EXIN-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited, Expert-Led and Flexible
Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations across Latvia who want to build modern service management capability and pass the EXIN exam. As an EXIN Accredited Training Provider, we combine experienced trainers, official courseware and flexible delivery. Whether you enrol as an individual or plan corporate training for your team, our programmes focus on practical understanding, real-world application and exam readiness.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
VeriSM Foundation Training Location in Latvia
Radisson Blu - Hotel Latvija, 55, Elizabetes iela, Centra district, Centrs, Centra area, Riga, LV-1010, Latvia
VeriSM Foundation Training Location in Latvia
Grand Palace Hotel, 12, Pils iela, Old Riga, Latgale neighborhood, Riga, LV-1050, Latvia
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VeriSM™ Foundation training for individuals and teams. Select a city in Latvia to view upcoming dates, formats and pricing.
Here's everything you may ask...
VeriSM Foundation is EXIN's entry-level credential in modern, digital-age service management. It validates your understanding of VeriSM, the management mesh, and how organisations combine practices such as ITIL, Agile and DevOps to define their own service management approach.