From Study to Certified
Designed for IT and business professionals in Latvia, this instructor-led ITIL Version 5 Foundation certification training introduces ITIL 5, the latest evolution of the world's most widely adopted service management framework from AXELOS and PeopleCert. Build modern digital product and service management skills and prepare for the ITIL 5 Foundation exam in a format that fits your schedule.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Latvia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
For Your Career and Your Team
For Individuals
ITIL 5 Foundation helps IT and business professionals prove they understand modern digital product and service management. The credential suits service desk staff, IT operations professionals, developers, and product owners who want a current, employer-recognised qualification. Whether you are new to ITIL or updating knowledge from an earlier edition, the course builds the concepts and language that Latvian employers increasingly expect from service management professionals.
If you are aiming to grow into a service delivery or IT management role with a globally respected credential, ITIL 5 Foundation is a practical starting point. You gain structured knowledge, exam readiness and a supported path from learning to certification.
For Organizations
ITIL 5 Foundation group training helps organisations equip whole teams with a consistent approach to digital product and service management. It can be delivered for service desks, IT operations groups, GBS centres and business units. For Latvian employers connecting IT delivery to value and customer outcomes, this training provides a scalable, flexible way to raise service management maturity.
If your teams work across suppliers, countries and platforms, ITIL 5 Foundation creates a common framework for creating and improving value. Groups gain a standardised approach to practices, value streams and continual improvement.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Pay
ITIL 5 Foundation is fast becoming a baseline credential for IT service management roles across Latvia, valued by the global business services centres, banks, fintech firms and technology exporters that cluster in Riga. As Latvia's ICT sector, home to more than 7,000 companies and around 40,000 specialists, matures its digital services, employers increasingly look for people who can manage products and services the ITIL way. Demand runs from service desk analyst up to IT service delivery manager and head of IT, and here is what the Latvian market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Latvia : Salary Insights and Trends
Hiring Companies in Latvia
Algas.lv (Latvia) 2026
Source: Circle K Business Centre · Accenture Latvia · Tet
ITIL 5 Foundation is more than a certificate. It is a shared language for delivering value across digital services. Join Latvian professionals who are modernising service management. Start your ITIL 5 journey today.
Your Latvia Career TransformationLatvia's ICT and service economy is expanding with global business services, fintech and public sector digitalisation, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.
Sources: Algas.lv, ERI SalaryExpert, Glassdoor (Latvia) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Latvia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Capability for Modern Service Management
This ITIL 5 Foundation course builds practical, current service management capability across all nine Foundation topic areas. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how value is created across the product and service lifecycle.
Understand what sets digital products and services apart, how value is created, and how the product and service lifecycle is managed from discovery through to delivery and support.
Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability, and how the ITIL Value System brings governance, practices and improvement together.
Put the seven guiding principles to work: focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.
Take a holistic view through the four dimensions of product and service management, and understand the purpose of each lifecycle activity from discovery and design to operation, delivery and support.
Explore the role of ITIL 5 management practices and official practice guides, and how they enable consistent, effective ways of working that adapt to your organisation's context.
Identify, map and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term service and organisational success.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1110
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited Training, Real Support
As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Latvia who want to build modern service management capability and pass the exam with confidence. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, ITIL 5 aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Latvia
Radisson Blu - Hotel Latvija, 55, Elizabetes iela, Centra district, Centrs, Centra area, Riga, LV-1010, Latvia
ITIL Version 5 Foundation Training Location in Latvia
Grand Palace Hotel, 12, Pils iela, Old Riga, Latgale neighborhood, Riga, LV-1050, Latvia
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Trusted by Leading Enterprises in Latvia
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"Great training session but material could have been prepared earlier and sequential for us to follow"
"Sathish conducted the training exceptionally well. He explained concepts thoroughly."
"The Instructor. (Sathish Kumar) He delivers the content that are easy to understand. "
"Thanks to the training. I passed the exam on the first try and was promoted to IT Service Desk Manager's. The certification gave me the confidence and knowledge to excel in my new role, demonstrating my commitment to best practices."
David Miller
(4.7/5)
"Useful content, great learning experience!"
"Sathish Kumar was a great course facilitator, took the time to explaine with a calm voice and lots of patience all the topics and questions. Really recommend that course with him. "
"The pace and learnings from the course were good, liked how the trainer went through everything and always checked if there were questions and when there were he gave thorough answers."
"Quiez sessions are very nice. I really helpful to push our career growth. Awesome trainer and his teaching style."
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Latvia to view upcoming dates, formats and pricing.
Here's everything you may ask...
Yes. ITIL 5 Foundation is a globally recognised entry-level service management credential valued by Latvian employers in global business services, banking, fintech, telecoms and IT services. It signals that you understand modern digital product and service management, which supports roles from service desk analyst to IT service delivery manager.