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Build modern IT service management skills with instructor-led ITIL 5 Foundation training in Riga, aligned to the PeopleCert ITIL 5 (Version 5.0) syllabus. Ideal for IT and business professionals across Riga's fast-growing global business services, banking and technology sectors who want a globally recognised entry point into digital product and service management.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Riga, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps you understand modern IT service management and prove it with a credential recognised worldwide. It suits service desk staff, IT operations professionals, product owners and business professionals working with digital service teams. Whether you are entering ITSM, refreshing knowledge from ITIL 4, or supporting digital teams in a Riga business services centre, the course builds practical, current capability.
If you want a respected, transferable credential that signals up-to-date ITSM knowledge, ITIL 5 Foundation is a clear starting point. You gain the concepts, vocabulary and confidence to contribute from day one.
For Organizations
ITIL 5 Foundation group training equips teams with a common approach to digital product and service management, aligned to the PeopleCert ITIL 5 (Version 5.0) syllabus. It can be delivered for IT operations, service desk and shared services teams. For organisations modernising IT operations, it creates a consistent, value-focused way of working across the business.
If your teams struggle with inconsistent service practices, ITIL 5 Foundation training gives them a shared framework for value co-creation, continual improvement and reliable delivery across the organisation.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL 5 Foundation is a strong entry credential for IT service management careers across Riga, where global business services centres, banks, telecoms and technology firms run large digital service operations. As employers modernise IT and move on from ITIL 4, demand is rising for professionals who understand the current framework. Roles range from service desk analyst and IT support specialist to service delivery manager and IT manager, and here is what the local market is showing.
ITIL 5 Foundation is more than a certificate. It is a practical, current framework that Riga's employers value. Start building modern IT service management skills today.
Your Riga Career TransformationLatvia's IT and business services market is expanding, and employers increasingly separate professionals who hold a current ITSM credential from those who do not. Here is which side of that line you want to be on.
Sources: Algas.lv, ERI SalaryExpert (Latvia) 2026; Invest in Latvia (GBS and ICT sector) 2026.
The ITIL V5 Foundation certification path in Riga is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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This ITIL 5 Foundation course covers all nine syllabus areas, from digital product and service management concepts to value stream mapping and management. By the end you can explain the ITIL Value System, apply the seven guiding principles, and describe the product and service lifecycle with confidence.
Understand what defines digital products and services, how value is created, and how they are managed across their lifecycle in modern IT environments.
Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability.
Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers.
Describe how guiding principles, governance, value chain activities, practices and continual improvement work together as one integrated system.
Use principles such as focus on value, start where you are, and optimise and automate to make better everyday decisions.
Explain the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how they create value.
Understand the role of ITIL practices and official practice guides in enabling consistent, effective ways of working across teams.
Apply the continual improvement model and value stream mapping to improve flow, visibility and outcomes across services.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1110
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Invensis Learning, a trusted ITIL Version 5 Foundation training company, delivers accredited ITIL 5 Foundation training for individuals and organisations in Riga and across Latvia. As a PeopleCert Accredited Training Organisation, we combine qualified trainers, ITIL 5 aligned courseware and flexible delivery to help you pass the exam and apply the framework at work. Whether you enrol as an individual or arrange training for your team, you get a practical, learner-focused experience backed by ISO-certified quality and information security standards.
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ITIL Version 5 Foundation Training Location in Riga
Radisson Blu - Hotel Latvija, 55, Elizabetes iela, Centra district, Centrs, Centra area, Riga, LV-1010, Latvia
ITIL Version 5 Foundation Training Location in Riga
Grand Palace Hotel, 12, Pils iela, Old Riga, Latgale neighborhood, Riga, LV-1050, Latvia
Leading Employers in Riga
A Confident Entry into ITSM
"The trainer explained the ITIL Value System and guiding principles in a way that finally clicked. The mock questions matched the real exam style, and I passed ITIL 5 Foundation on my first attempt."
Kristaps Ozols
IT Support Specialist
0/0
Practical and up to Date
"I came from an ITIL 4 background and wanted the current edition. The course made the differences clear, especially the product and service lifecycle and value stream mapping. Very practical sessions throughout."
Laura Berzina
Service Desk Analyst
0/0
A Great Starting Point
"As someone new to IT service management, the no-prerequisites approach was reassuring. The examples were relevant to shared services work, and the support team answered every question quickly."
Andris Kalnins
IT Operations Analyst
0/0
Consistent Practice Across Our Team
"We trained our service desk on ITIL 5 Foundation to standardise how we handle incidents and changes. The group sessions were tailored to our banking context, and the improvement in consistency was clear."
Ilze Liepa
IT Service Manager, Banking Sector
0/0
A Strong Partner for Team Upskilling
"Invensis Learning delivered live virtual ITIL 5 training for our shared services centre. Scheduling was flexible around shifts, and the trainers understood our GBS environment. We will train the next cohort with them."
Janis Vitols
Head of Service Delivery, Shared Services Centre
0/0
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value in modern digital environments.