Who should take ITIL 4 Foundation training in Riga?

The course suits service desk staff, IT support and operations professionals, and anyone moving into IT service roles across Latvia's banks, GBS centres and IT firms. It also helps business professionals who work alongside IT teams. No prior experience is needed.

Is ITIL 4 Foundation worth it in Latvia?

Yes. ITIL is one of the most requested service management credentials among Riga employers, and certified service professionals progress into ITSM analyst, service delivery and service manager roles that pay well above entry support bands in Latvia. Talk to a learning advisor to plan your path.

Do I need any prerequisites for ITIL 4 Foundation?

No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed as an accessible entry point for both newcomers to IT service management and experienced staff who want a recognised credential.

How long is the ITIL 4 Foundation certification valid?

The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification.

How much does ITIL 4 Foundation training cost in Riga?

Training fees vary by format and whether the AXELOS exam voucher is bundled, so pricing is available on request. The fee covers accredited courseware, instructor-led sessions and exam preparation. Request a quote for current pricing in your preferred format.

What is included in the course fee?

The fee typically includes accredited ITIL 4 courseware, live instructor-led training, practice questions, mock exams and learner support. Exam vouchers can be bundled or purchased separately. Ask a learning advisor what is included in each package.

Is the AXELOS exam fee included in the price?

The ITIL 4 Foundation exam is delivered by PeopleCert and priced separately by region and channel. Some packages bundle the exam voucher with training, while others keep it separate. Confirm the exact exam fee and what your package includes before you enrol.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, support teams and whole IT departments. Contact us for a tailored quote for your team in Riga.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that best suits you or your organisation.

What is the format of the ITIL 4 Foundation exam?

The ITIL 4 Foundation exam is closed book and has 40 multiple-choice questions to be answered in 60 minutes. It tests your knowledge and comprehension of ITIL 4 concepts, the Service Value System and core practices.

What is the passing score for the ITIL 4 exam?

You need 65% to pass, which is 26 out of 40 questions answered correctly. The training and mock exams are designed to help you build broad mastery across the syllabus for a confident attempt.

How and where do I sit the exam?

You can take the ITIL 4 Foundation exam through PeopleCert online proctoring, or at an authorised PeopleCert test centre. Both options are available to candidates in Latvia.

What happens if I do not pass the first time?

You can re-sit the ITIL 4 Foundation exam by booking a new attempt through PeopleCert; a re-examination fee applies. Our trainers help you target weak areas with extra practice so you are ready for your next attempt. Ask about retake support when you enrol.

Which syllabus is the ITIL 4 exam based on?

The exam is based on the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering ITIL 4 concepts, the four dimensions, the Service Value System, the seven guiding principles, the service value chain and core management practices.

What topics does the ITIL 4 Foundation training cover?

The training covers service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, core ITIL practices, continual improvement, SLAs and key metrics, all aligned to the AXELOS syllabus.

Can a complete beginner take this course?

Yes. ITIL 4 Foundation assumes no prior ITSM knowledge and starts from first principles. Trainers use real service desk and operations examples and provide hands-on practice, so beginners can follow along and apply the concepts with confidence.

Are practice tests and mock exams included?

Yes. The programme includes practice questions, full-length mock exams and topic-wise quizzes that mirror the AXELOS exam style, helping you identify weak areas and build readiness before your attempt.

Is the courseware aligned to the latest ITIL 4 syllabus?

Yes. The courseware is accredited and aligned to the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert, so you learn the up-to-date concepts, practices and terminology that the exam tests.

What materials and support are provided?

You receive accredited ITIL 4 courseware, reference materials, practice questions, mock exams and quizzes, plus learner support before, during and after the course. Session recordings or notes may be available depending on the format you choose.

How do I enrol in the ITIL 4 Foundation course in Riga?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

What training formats are available?

We offer ITIL 4 training online (live virtual) and in the classroom, along with self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule and learning style.

When can I start and are there upcoming batches?

We run regular live online and classroom batches, so you can usually start within a short time of enrolling. View upcoming schedules on the website or ask an advisor about the next available cohort for Riga and Latvia time zones.

Can I reschedule or transfer to another batch?

Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact our support team to arrange a change that suits you.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment before your batch begins.

ITIL 4 Foundation Certification Training in Riga

The Shortest Path to Certified

Build job-ready IT service management skills with ITIL 4 training in Riga, delivered live online and in the classroom by accredited trainers from a trusted ITIL 4 Foundation training company. Ideal for service desk, support and operations professionals across Latvia's banks, global business service centres and IT firms who want a globally recognised AXELOS credential and a confident first attempt at the exam.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

26.9K+ already enrolled

4.6 (2490+ Reviews)

12 enrolled this week

Want to Train Your Team?

Launch Your IT Service Journey with ITIL 4 in Riga

Starts from

EUR 1110

What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in AXELOS's globally recognised IT service management framework, and our ITIL 4 Foundation certification training in Riga gives you a clear, supported route to earning it. You learn how modern organisations create, deliver and continually improve tech-enabled services using the ITIL 4 Service Value System.

The programme is built for professionals across Latvia's banks, global business service centres and IT firms, from service desk and support analysts to aspiring service managers. No prior experience is required, so it suits both newcomers to ITSM and experienced staff who want a formal credential.

Delivered by accredited trainers in live online and classroom formats, the course covers the guiding principles, four dimensions, service value chain and core ITIL practices, then prepares you for the 40-question AXELOS exam. Start your ITIL journey with Invensis Learning and turn everyday IT support work into a recognised professional qualification.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Riga, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

Key Highlightsof the ITIL 4 Foundation Certification Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 4 Foundation certification training in Riga designed to help learners
Guided preparation support for professionals pursuing the ITIL 4 Foundation certification programme in Riga
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organised course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Riga

Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customised enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customised group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 4 Foundation exam prep training in Riga
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Riga
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organisational capability development through a Corporate ITIL 4 Foundation training programme designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL 4 Foundation Certification Eligibility in RigaDo You Qualify for the ITIL 4 Foundation Exam?

ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

How ITIL 4 Foundation Pays off at WorkBenefits for Individuals and Teams

For Individuals

ITIL 4 Foundation training helps IT and business professionals understand how modern service management works and prove it with a recognised credential. The course suits service desk staff, support analysts, and anyone moving into IT service roles in Latvia's growing tech and business service sector. Whether you are starting out in ITSM or formalising years of hands-on support experience, the training builds capability that employers across Riga value.

If you want to move from fixing tickets to managing services, ITIL 4 Foundation is a clear first step. You gain practical service management knowledge, exam preparation, and a credential that opens doors across sectors and regions.

Earn a globally recognised AXELOS credential that travels across employers and borders
Stand out for service desk, support and ITSM roles in Riga's banks and GBS centres
Speak a common service management language used by IT teams worldwide
Apply the ITIL 4 guiding principles and Service Value System with confidence
Improve how you handle incidents, problems and changes day to day
Lay the foundation for higher ITIL 4 qualifications and service manager roles
Prepare thoroughly for a confident first attempt at the AXELOS exam

For Organizations

ITIL 4 group training helps organisations build consistent service management capability by equipping teams with a shared framework and practical skills. The training can be delivered for service desks, operations teams or whole IT departments. For Latvian employers running multi-client or mission-critical services, this training provides a scalable, flexible way to lift service quality.

If your teams handle services differently from one shift or location to the next, ITIL 4 training creates a common service management language. Staff gain a standardised approach to incidents, changes and continual improvement that customers can feel.

Standardises IT service management practice across teams and locations
Improves service quality, uptime and SLA performance for customers
Gives multi-client GBS and support teams a shared ITSM vocabulary
Strengthens incident, problem and change governance across the business
Supports digital transformation and automation with disciplined processes
Enables tailored group training aligned to your service desk and operations
Builds in-house ITIL capability and reduces reliance on external consultants

ITIL 4 Foundation Exam Format in RigaWhat to expect on exam day

The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL 4 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test centre
Testing Basis	ITIL 4 Foundation syllabus
Testing Format	PeopleCert online proctored or test centre
Book	Closed book
Certificate Validity	3 years; renew with 60 CPD points via PeopleCert Plus or another course in the same product suite

ITIL 4 Foundation Certification Cost in Riga

The total cost of getting ITIL 4 Foundation certified in Riga includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 4 Foundation certification training in Riga delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL 4 Foundation training cost in Riga is EUR 1110

Exam Cost:

PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test centre delivery
ITIL 4 Foundation certificate valid for 3 years (renew with 60 CPD points via PeopleCert Plus or another course in the same product suite)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Where ITIL Skills Take You in RigaRoles, Demand and Pay in Latvia

ITIL 4 is one of the most widely requested IT service management credentials across Riga's employers, from Swedbank and SEB to Accenture, Tietoevry and Cabot's service centre. As Latvia grows into a leading Nordic-Baltic hub for global business services and e-government, employers want staff who can run reliable, SLA-driven services. Demand spans service desk analyst, support specialist, ITSM analyst and service manager roles, and here is what the market is telling us right now.

EUR 45,599

IT systems manager pay, Latvia

average per year, ERI SalaryExpert 2026

EUR 75,803

Top IT officer pay, Latvia

average per year, ERI SalaryExpert 2026

EUR 2,457

IT category average pay

gross per month, Algas.lv 2026

40,000+

ICT specialists in Latvia

across 7,000+ ICT firms

SECTORS HIRING

—IT and Software Services
—Global Business Service Centres
—Banking, Financial Services and Insurance
—Telecommunications and Connectivity
—Government and e-Public Services
—Gaming, Fintech and Product Tech

GROWTH TRENDS

—Around 50 business service centres in Riga employing 18,000+ people
—ICT sector employs roughly 40,000 specialists across 7,000+ companies
—Nordic nearshoring driving demand for SLA-driven service teams
—E-government maturity with 91%+ of public services online
—EU Recovery funding accelerating digitalisation and automation
—Certified service managers scarce versus a deep IT talent pool

Sources: ERI SalaryExpert, Algas.lv, Glassdoor, PayScale (Latvia) 2026; Invest in Latvia, LIAA, ABSL Latvia (GBS sector).

Designation

ITIL 4 Foundation Certified Professionals in Riga : Salary Insights and Trends

Hiring Companies in Riga

EUR 17K

Min

EUR 24K

Average

EUR 34K

Max

Algas.lv · PayScale (Latvia) 2026

AccentureTietoevryCabotSwedbank

Source: Accenture · Tietoevry · Cabot · Swedbank

Why Riga's IT Teams Need ITIL Skills Now

Scaling Global Service Centres

Riga hosts around 50 business service centres running multi-client IT operations. Standardised ITIL practices are what keep service quality consistent as these teams scale.

ITIL builds standardised service practices

Nordic Nearshoring SLA Pressure

Nordic clients nearshoring to Latvia expect tight SLAs and predictable support. ITIL-trained staff give providers the service discipline these contracts demand.

ITIL builds SLA and service discipline

Banking Reliability and Compliance

Swedbank, SEB, Citadele and Luminor run critical digital services where downtime is costly. ITIL incident, problem and change practices protect reliability and trust.

ITIL builds incident and change skills

E-Government Service Continuity

With 91%+ of public services online, Latvia's e-government needs dependable IT service management. ITIL gives public-sector teams a proven framework for uptime.

ITIL builds dependable service management

Digital Transformation and Automation

EU-funded digitalisation pushes Latvian firms to automate. The ITIL 4 focus on value, optimisation and continual improvement keeps that change disciplined.

ITIL builds value and improvement skills

Shortage of Certified Service Managers

Latvia has a deep IT talent pool but few credentialed service managers. An ITIL 4 Foundation certificate helps professionals stand out and fill that gap.

ITIL helps certified professionals stand out

Sources: Invest in Latvia, LIAA, ABSL Latvia (GBS sector); Finance Latvia; Statista (IT outsourcing) 2026.

ITIL 4 Foundation is more than a certificate. It is your entry into modern IT service management. Join professionals across Riga who keep services reliable and improving. Start your journey today.

Your Riga Career Transformation

From Service Desk Today to Service Leader Tomorrow

Your ITIL Transformation in Riga

Latvia's IT and business service market is expanding with digital transformation, Nordic nearshoring and e-government investment, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

Today

Pay capped in entry IT support bands with little negotiating leverage

After ITIL

Stronger footing for ITSM and service manager roles that pay well above support level in Latvia

Today

Overlooked for roles that list ITIL as preferred or required

After ITIL

Eligible for service desk lead, ITSM analyst and service delivery roles across Riga's employers

Today

Confident at fixing tickets, but not at managing services end to end

After ITIL

Fluent in the Service Value System and able to run services to agreed SLAs

You earn your ITIL 4 Foundation

Before

Service skills proven only by job tenure, not a recognised credential

Now you have

A globally recognised AXELOS credential valued by Latvian and Nordic employers

Before

Stuck handling tickets with no formal service management framework

Now you have

A clear route into ITSM analyst, service delivery and service manager roles

Before

A reactive, firefighting approach to incidents and changes

Now you have

The ITIL practices employers want: incident, problem and change management

Before

Recognition that fades when you change employer or sector

Now you have

A portable credential that travels across banks, GBS centres and IT firms

"The gap between fixing tickets and running reliable services is increasingly a recognised credential, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: ERI SalaryExpert, Algas.lv, Glassdoor (Latvia) 2026.

How to Get ITIL 4 Founfdation Certified in RigaStep-by-Step Certification Process

The ITIL 4 Foundation certification path in Riga is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Prepare with Practice Resources

Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test centre.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew with 60 CPD points via PeopleCert Plus or another course in the same product suite. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Course Curriculumof the ITIL 4 Foundation Certification Training

The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Module 1: Service Management Key Concepts

Value, value co-creation, and value streams
Organisations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

100% Secure and Safe download

The ITIL 4 Skills You Will BuildPractical Service Management You Can Apply

By the end of this ITIL 4 Foundation course you can explain how modern service management works and apply core ITIL practices at work. The skills map to the AXELOS syllabus and to real service desk, support and operations roles in Riga.

Service Management Core Concepts

Explain what a service is, how value is co-created between providers and consumers, and key terms such as utility, warranty, outcomes, costs and risks that underpin every ITIL conversation.

The ITIL 4 Service Value System

Describe how the Service Value System, governance and the six service value chain activities work together to turn demand into valuable, well-managed services.

The Seven Guiding Principles

Apply principles such as focus on value, start where you are, and progress iteratively with feedback to improve services and ways of working in real teams.

The Four Dimensions of Service

Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.

Core ITIL Management Practices

Work with key practices including incident management, problem management, change enablement, the service desk and service level management at Foundation level.

Continual Improvement and Metrics

Use the continual improvement model along with SLAs, KPIs and critical success factors to measure performance and keep services improving over time.

Who Should TakeITIL 4 Foundation Certification Training in Riga?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL 4 Foundation Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

ITIL 4 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

EUR 1110

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

Loading schedules…

Why Choose Invensis Learning in RigaAccredited, Practical and Learner-First

Invensis Learning delivers structured, accredited ITIL 4 training for individual professionals and organisations across Riga and the Baltics. Our programmes combine experienced, certified instructors, courseware aligned to the AXELOS and PeopleCert syllabus, flexible delivery formats, and learner-focused support. As an ISO 9001:2015 and ISO 27001:2022 certified ITIL 4 Foundation training company in Riga, we give learners and employers confidence in both the quality and security of every engagement. Whether you are enrolling as an individual or planning team training, we provide a professional experience built around practical understanding, real application, and a confident path to the exam.

Accredited ITIL 4 training delivered by experienced, certified instructors
Live online and classroom formats to suit your schedule in Riga
Courseware aligned to the current AXELOS and PeopleCert syllabus
Practice questions and mock exams for a confident first exam attempt
ISO 9001:2015 and ISO 27001:2022 certified training operations
Dedicated learner support before, during and after the course
Flexible corporate and group training for Latvian organisations
Trusted by professionals and teams across 100+ countries

1-to-1

Doubt-Clearing Sessions

60+

Global Course Portfolio

100+

Countries Served

ISO 9001

Quality Management

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL 4 Foundation Training Locations in RigaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL 4 Foundation Training Location in Riga

Radisson Blu - Hotel Latvija, 55, Elizabetes iela, Centra district, Centrs, Centra area, Riga, LV-1010, Latvia

ITIL 4 Foundation Training Location in Riga

Grand Palace Hotel, 12, Pils iela, Old Riga, Latgale neighborhood, Riga, LV-1050, Latvia

ITIL Team Training in RigaBuild Service Excellence at Scale

Customised ITIL 4 training for service desk, support and operations teams
Flexible delivery through onsite, live virtual, hybrid or blended formats
Schedules aligned to your team's availability and shift patterns
Real-world examples drawn from banking, GBS and IT service contexts
Progress tracking, assessments and learner feedback for your group
Volume-based pricing and dedicated coordination for corporate programmes
Scalable delivery for teams across Riga, the Baltics and globally

What Our Learners Say

Passed on My First Attempt

"The ITIL 4 Foundation course finally connected the work I do on the service desk to a proper framework. The trainer explained the Service Value System clearly, and the mock exams meant I passed the AXELOS exam on my first attempt."

Janis Berzins

IT Support Specialist

0/0

Beginner-Friendly and Practical

"I came in with no formal ITSM background and the course was genuinely beginner-friendly. The guiding principles and incident and problem practices are things I now use every day at work in Riga."

Liga Kalnina

Service Desk Analyst

0/0

Helped Me Change Roles

"Earning ITIL 4 Foundation helped me move from a support role into service coordination. The course materials and practice questions were well structured and easy to revise from around a full-time job."

Martins Ozolins

IT Operations Coordinator

0/0

A Shared Language for Our Team

"We trained our whole support team with Invensis Learning. Within a few weeks everyone was using the same ITIL vocabulary for incidents and changes, and our SLA reporting became far more consistent across shifts."

Inese Polis

IT Service Delivery Manager

Banking Sector

0/0

Standardised Our Service Practices

"As a multi-client service centre, consistency is everything for us. The corporate ITIL 4 training gave our analysts a standardised approach to service management that our Nordic clients immediately noticed in our reviews."

Andris Liepins

Head of IT Operations

Global Business Services Centre

0/0

4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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