From Study to Certified
Master modern digital service management and prepare for the PeopleCert ITIL 5 Foundation exam with instructor-led training built for Mozambique's IT professionals. Aligned to the current ITIL 5 (Version 5.0) syllabus from AXELOS, this course helps you earn a globally recognised credential that employers across Maputo's telecom, banking and public sector value.
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16
Hours
16
PDUs
5K+ already enrolled
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Starts from
MZN 71630
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
A Modern Route into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Mozambique, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Career Growth and In-Demand Skills
For Individuals
ITIL 5 Foundation gives IT and business professionals a current, digital-era grounding in service management and a credential that opens doors. The course suits service desk analysts, IT operations staff, aspiring service managers and professionals moving from ITIL 4. Whether you are new to ITIL or refreshing your knowledge for the fifth iteration of the framework, the training builds capability you can apply immediately in Mozambique's fast-digitising organisations.
If you want to prove modern ITSM skills to employers and progress toward IT service manager and IT operations roles, ITIL 5 Foundation is a clear first step. You gain digital service management knowledge, structured exam preparation, and a globally portable qualification.
For Organizations
ITIL 5 Foundation group training helps organisations lift service management maturity by equipping teams with a consistent, modern framework. It can be delivered for IT operations groups, service desks or cross-functional digital teams. For organisations modernising digital services in banking, telecom and the public sector, the training provides a scalable way to standardise practice and improve outcomes.
If your teams manage growing digital products and services without a common approach, ITIL 5 Foundation training creates a shared service management foundation. Teams gain a standardised way to co-create value, manage value streams and continually improve.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Salary
ITIL 5 Foundation is fast becoming a marker of modern service management capability across Mozambique, valued by telecom operators, banks, fintechs, government digital agencies and consulting firms modernising their IT. As the country accelerates digital transformation and stands up new digital institutions, employers increasingly seek professionals who can run reliable, value-focused services. Demand spans service desk to IT service manager and head of IT, and here is what the market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Mozambique : Salary Insights and Trends
Hiring Companies in Mozambique
Glassdoor · WorldSalaries (Mozambique) 2026
Source: Vodacom Mozambique · Tmcel · BCI · Movitel
ITIL 5 Foundation is more than a credential. It equips you to run the reliable, value-focused digital services Mozambique's organisations now depend on. Join professionals leading modern service management and start your journey today.
Your Mozambique Career TransformationMozambique's digital economy is expanding with new digital institutions, connectivity investment and fintech growth, and employers increasingly separate professionals with a current service management credential from the rest. Here is which side of that line you want to be on.
Sources: Salary Explorer, Glassdoor, WorldSalaries (Mozambique) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Mozambique is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Applying the ITIL 5 Framework at Work
Skills covered in ITIL 5 Foundation span all nine official topic areas, from digital service concepts to value stream management. By the end of the programme you can describe how the ITIL Value System co-creates value and apply the guiding principles in your own service environment.
Understand what distinguishes modern digital products and services, how value is created, and how products and services are managed across their lifecycle, the foundation of the current ITIL 5 (Version 5.0) framework.
Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability across the four dimensions of product and service management.
Apply the ITIL Value System and the seven guiding principles, from focus on value to optimise and automate, to make better decisions in real digital environments.
Understand the purpose of each lifecycle activity, from discovery and design through operation, delivery and support, and how they work together to create value.
Explore how ITIL management practices support consistent ways of working, and how the continual improvement model embeds improvement throughout the organisation.
Identify, map and manage value streams to improve flow, visibility and outcomes, cutting waste and delay across digital products and services.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
MZN 71630
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited, Expert-Led and Flexible
A trusted ITIL Version 5 Foundation training company in Mozambique, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and teams building modern service management capability and preparing for the PeopleCert exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, flexible delivery, aligned courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Maputo or beyond, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and exam readiness.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Mozambique
Polana Serena Hotel, 1380, Avenida Julius Nyerere, Sommerschield, Distrito Municipal de KaMpfumu, Cidade de Maputo, Zona Sul, 0101-11, Moçambique
ITIL Version 5 Foundation Training Location in Mozambique
Radisson Blu Hotel & Residence Maputo, Mozambique
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Trusted by Leading Enterprises in Mozambique
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"Shatish Course pace, explanation, examples were great. Learned new terminologies, he is a great lecturer."
"The training exceeded my expectations in every way. The balance between compact theory and core essentials made the content clear, focused, and immediately applicable. The learning kit was exceptionally well-prepared—high-quality materials, detailed visuals, exam questions, clear instructions, and an included exam voucher made it truly great value for the money. What stood out most was the trainer's (Pratap Kumar) authenticity and dedication. You could feel that he genuinely wanted us to learn and succeed. His honest, straightforward approach built trust and kept the session engaging from start to finish. I also appreciated the interactive format and real-life examples, which grounded the theory in everyday situations. Hearing Carlas’ experiences and comparing practices across companies brought in valuable perspective. I only wish more participants had been involved to deepen the experience exchange. Overall, this was a highly valuable, well-delivered training that left me motivated and well-equipped to put what I’ve learned into action. I would absolutely recommend it to anyone looking for meaningful, real-world-focused learning."
"I followed the course more than one year ago, and i was struggling to understand the steps for the exam and application. They immediately jumped in a Zoom call to support and show me what to do. Thanks so much! "
"Interactive training, hands-on knowledge and great use of visual tools!"
"The course was delivered at very high professional level. With Clear explanation of even most complex topics. The instructor was knowledgeable, patient, and always ready to support and answer questions and genuinely appreciated me as engaged participant. I'm satisfied with the training and would highly recommend it to anyone looking to gain practical high quality knowledge. "
"The training exceeded my expectations. The instructors were knowledgeable, and the course content was well-structured. The emphasis on real-world applications made the learning experience highly relevant.I now feel more confident in implementing ITIL practices in my role."
Sarah Rodriguez
(4.5/5)
"Instructor is well aware of the subject and made the training tailored to my experience. Recommended :) "
"The instructor was Pritesh and the trainning was very clear and as someone who never heard this subject before I was able to understand the topics"
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Here's everything you may ask...
Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential that employers across Mozambique's telecom, banking, fintech and public sector value as digital transformation accelerates. It opens roles from service desk to IT service manager, where local pay bands rise steeply. Speak with a learning advisor about your goals.
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