Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation Training All About?UntitledYour Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme from AXELOS, the global best-practice framework for IT service management. It introduces an end-to-end model for creating, delivering and continually improving tech-enabled products and services, and is the recognised starting point for anyone moving into IT service management. Krakow is one of Europe's largest IT and business services hubs, home to global delivery centres for HSBC, Shell, Capgemini, IBM, State Street and Cisco, where ITIL is the common language of service operations. ITIL 4 Foundation certification training in Krakow gives you the vocabulary, guiding principles and practices these employers expect, from incident and problem management to the Service Value System. Whether you support users on a service desk, coordinate changes, or are switching into a service management role, this credential proves you understand how value is co-created. Start your ITIL journey with Invensis Learning and build a skill that travels across sectors and borders.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Krakow, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation Training All About?Your Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme from AXELOS, the global best-practice framework for IT service management. It introduces an end-to-end model for creating, delivering and continually improving tech-enabled products and services, and is the recognised starting point for anyone moving into IT service management.

    Krakow is one of Europe's largest IT and business services hubs, home to global delivery centres for HSBC, Shell, Capgemini, IBM, State Street and Cisco, where ITIL is the common language of service operations. ITIL 4 Foundation certification training in Krakow gives you the vocabulary, guiding principles and practices these employers expect, from incident and problem management to the Service Value System.

    Whether you support users on a service desk, coordinate changes, or are switching into a service management role, this credential proves you understand how value is co-created. Start your ITIL journey with Invensis Learning and build a skill that travels across sectors and borders.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Krakow, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 4 Foundation certification training in Krakow designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Krakow
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Krakow

    • Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 4 Foundation exam prep training in Krakow
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Krakow
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL 4 Foundation Certification Eligibility in KrakowDo You Qualify for the ITIL 4 Foundation Exam?

    ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    BenefitsOf Earning Your ITIL 4 Foundation Credential

    For Individuals

    For Individuals

    ITIL 4 Foundation training helps professionals build practical IT service management knowledge and prepare for the AXELOS-governed PeopleCert exam. The course suits service desk staff, support analysts, and anyone moving into an ITSM role. Whether you are starting in IT support, coordinating changes, or switching into service management within Krakow's delivery centres, this training builds the vocabulary and practices employers expect.

    If you want a recognised first step into IT service management, ITIL 4 Foundation is a clear path forward. You gain the guiding principles, practices and exam readiness that help you stand out and grow.

    • Validates modern IT service management skills that Krakow employers actively seek
    • Opens entry into service desk, incident and problem management roles
    • Builds fluency in the Service Value System and the seven guiding principles
    • Provides a globally recognised AXELOS credential that travels across sectors
    • Strengthens your standing in Krakow's competitive global business services market
    • Prepares you for the 40-question PeopleCert exam with structured practice
    • Lays the groundwork for higher ITIL 4 Managing Professional qualifications
    • Builds confidence to apply ITIL practices in day-to-day operations
    For Organizations

    For Organizations

    ITIL 4 Foundation group training helps organisations build consistent IT service management capability by equipping teams with a shared framework and practices. It can be delivered for service desks, operations teams or whole delivery centres. For employers running global services from Krakow, this training creates a common operating model that improves quality and consistency across shifts and locations.

    If your centre struggles with inconsistent processes across teams, ITIL 4 Foundation training creates a shared service management approach. Teams gain a standardised language for incidents, changes and service levels.

    • Builds a shared service management language across teams and centres
    • Standardises incident, problem and change practices to protect SLAs
    • Improves service quality and continual improvement across operations
    • Supports onboarding and upskilling for multilingual service desks
    • Enables customised, role-based training aligned to your delivery model
    • Strengthens consistency and audit readiness across Centres of Excellence
    • Provides flexible onsite and live virtual delivery for whole teams
    • Builds stronger in-house service management capability

    ITIL 4 Foundation Exam Format in KrakowWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL 4 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL 4 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL 4 Foundation Certification Cost in Krakow

    The total cost of getting ITIL 4 Foundation certified in Krakow includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 4 Foundation certification training in Krakow delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL 4 Foundation training cost in Krakow is PLN 4500

    Exam Cost:

    • PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where an ITIL Credential Takes You in KrakowRoles, Sectors and Salary

    ITIL 4 Foundation has become a core credential across Krakow's global business services sector, where centres for HSBC, Shell, Capgemini, IBM and State Street run service operations to ITIL standards. Demand spans the service desk, incident and problem management, and service delivery leadership, and certified professionals stand out in a market that still cannot fill every role. Here is what Krakow employers are paying and hiring for right now.

    105,000+

    IT and business services jobs, Krakow

    professionals employed, 2026

    zł123,400

    Service Delivery Manager salary, Krakow

    average per year, Glassdoor 2026

    6,000-8,000

    Net new GBS roles, Krakow

    projected 2025-2026, MOTIFE

    11-12%

    Senior IT pay premium, Krakow

    above national average, Verita HR

    SECTORS HIRING

    • —Global Business Services and SSC/BPO Centres
    • —Banking, Financial Services and Insurance
    • —IT Services and Software
    • —Consulting and Professional Services
    • —Manufacturing and Engineering
    • —Telecom and Technology Products

    GROWTH TRENDS

    • —105,000+ professionals in Krakow's IT and business services sector
    • —Centres of Excellence gaining greater decision-making autonomy
    • —ITIL the common operating language across SSC service desks
    • —6,000 to 8,000 net new GBS roles projected for 2025-2026
    • —Rising demand for hybrid technical and process-management skills
    • —Multilingual service operations scaling across Europe

    Sources: Glassdoor, PayScale, Verita HR, MOTIFE, KiTalent (Poland and Krakow) 2026.

    What Is Driving ITIL Demand in Krakow's Service Sector

    Scaling Service Desks Across Languages

    Krakow's GBS centres run multilingual support for global clients. Standardised ITIL processes keep quality consistent as ticket volumes and team sizes grow.

    ITIL builds consistent service operations

    Inconsistent Processes Across Centres

    As centres mature into Centres of Excellence, employers need a shared service management framework. ITIL 4 gives teams a single model for how work creates value.

    ITIL gives teams one operating model

    Demand for Hybrid Service Skills

    Krakow employers want process automation paired with change leadership. ITIL practices link day-to-day technical work to clear business outcomes.

    ITIL connects technical work to outcomes

    Service Management Talent Gap

    Krakow's IT sector cannot fill every role. Certified professionals stand out for service desk, incident and problem management positions across the market.

    ITIL helps certified staff stand out

    Pressure to Prove Service Value

    Global clients hold service centres to strict SLAs. ITIL service level management and metrics help teams evidence value and continual improvement.

    ITIL builds SLA and metrics skills

    Cloud and Digital Transformation

    Migration and automation reshape operations fast. ITIL 4's guiding principles help teams adapt without losing service stability or quality.

    ITIL guiding principles support change

    Sources: KiTalent, MOTIFE, Business in Malopolska, Verita HR (Krakow) 2026.

    ITIL 4 Foundation is more than a credential. It is the operating language of Krakow's service centres. Join professionals who turn service desks into reliable, value-driven operations. Start your journey today.

    Your Krakow Career Transformation

    Your Standing Today, and What Changes Next

    The ITIL 4 Foundation Difference

    Krakow's IT and business services sector employs over 105,000 professionals, and employers increasingly separate ITIL-certified staff from the rest. Here is the side of that line you want to be on.

    Today

    Competing for service desk roles without a clear differentiator

    After ITIL

    Eligible for ITIL-preferred roles across Krakow's GBS and SSC centres

    Today

    Pay capped at entry-level support bands in the local market

    After ITIL

    A path toward service delivery and process-manager salary bands

    Today

    Confident in tasks, but not in the language of service value

    After ITIL

    Able to speak the guiding principles and practices employers expect

    You earn ITIL 4 Foundation

    Before

    Service knowledge picked up on the job, with no recognised credential

    Now you have

    A globally recognised ITIL 4 credential governed by AXELOS

    Before

    Familiar with tickets, but not the wider model of service value

    Now you have

    Fluency in the Service Value System, value chain and four dimensions

    Before

    Reacting to issues without a shared service management framework

    Now you have

    ITIL practices for incident, problem and change management

    Before

    Recognition limited to your current team or employer

    Now you have

    A credential that travels across Krakow's global service centres

    "In Krakow's service centres, ITIL has become the shared language of quality, and the teams that speak it lead the work."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale (Poland and Krakow) 2026.

    How to Get ITIL 4 Founfdation Certified in KrakowStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Krakow is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Step 1

    Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4

    Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5

    Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

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    Skills You Will Build with ITIL 4 FoundationFrom Guiding Principles to Practical Practices

    This section answers what you will learn in ITIL 4 Foundation. You will build a working command of modern IT service management, from the Service Value System and guiding principles to the practices that keep services reliable. By the end, you can speak the language of service value and apply it at work.

    The ITIL Service Value System

    Understand how the Service Value System connects guiding principles, governance, the service value chain, practices and continual improvement to co-create value with customers and users.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to adapt ITIL recommendations to real organisations and real work.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes so services stay effective and resilient.

    Core ITIL Management Practices

    Apply key practices including incident management, problem management, change enablement, the service desk, service request management and service level management.

    The Service Value Chain in Action

    Use the six value chain activities, from plan and engage to design, obtain, deliver and support, to model how an organisation turns demand into value.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, KPIs and metrics to measure performance and steadily raise service quality.

    Who Should TakeITIL 4 Foundation Certification Training in Krakow?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PLN 4500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PLN 4500

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 4 in KrakowAccredited and Flexible

    Invensis Learning delivers accredited ITIL 4 Foundation training for professionals and teams across Krakow who want to build modern IT service management capability and approach the PeopleCert exam with confidence. Our programmes combine certified, experienced trainers, AXELOS-aligned courseware, flexible live online and classroom delivery, and dedicated learner support. As a trusted ITIL 4 Foundation training company in Krakow, Invensis Learning is a partner you can rely on. Whether you are an individual moving into service management or an employer upskilling a service desk, we provide a practical, results-focused learning experience backed by ISO 9001 and ISO 27001 certified operations.

    • Accredited ITIL 4 training delivered by certified, experienced ITSM trainers
    • Flexible live online and classroom formats that fit working professionals
    • AXELOS-aligned courseware mapped to the current ITIL 4 Foundation syllabus
    • Practice tests and an exam simulator to prepare for the PeopleCert exam
    • Post-training support and real-world IT service management case studies
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and teams across Krakow's global service centres
    • Local and live virtual schedules aligned to Central European time

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in KrakowInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Krakow

    Radisson Blu, 17, Floriana Straszewskiego, Nowy Świat, Stare Miasto, Kraków, Lesser Poland Voivodeship, 31-102, Poland

    ITIL 4 Foundation Training Location in Krakow

    Sheraton, 7, Powiśle, Nowy Świat, Stare Miasto, Kraków, Lesser Poland Voivodeship, 31-101, Poland

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    ITIL 4 Foundation Training for Teams in KrakowFor Your Teams

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    • Suitable for small, medium and large service and operations teams
    • Customised schedules aligned to shift patterns and team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with real ITSM and service centre expertise
    • Role-based examples drawn from global service operations
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Krakow and global locations

    Trusted by Leading Service Centres

    CapgeminiHSBCShellIBMState StreetCisco

    What Our Learners Say

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    Passed on My First Attempt

    "The trainer explained the Service Value System and guiding principles in a way that finally made sense. I passed the PeopleCert exam on my first attempt and now apply ITIL practices on our service desk every day."

    Krzysztof Nowak

    IT Support Analyst

    Untitled

    0/0

    Practical and Well Structured

    "Practical, well-paced sessions with real ITSM examples. The mock exams matched the 40-question format closely, so I felt fully prepared on exam day and understood why each answer was correct."

    Agnieszka Wojcik

    Service Desk Team Lead

    Untitled

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    Helped Me Switch Roles

    "I moved into a service management role after this course. Understanding incident, problem and change practices gave me the confidence and the credential employers here look for."

    Marcin Lewandowski

    Junior Change Coordinator

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    Consistent Processes Across Teams

    "We trained two service desk teams with Invensis Learning. The shared ITIL language reduced escalations and made our processes far more consistent across shifts and locations."

    Beata Kaminska

    L&D Manager, Banking Services Centre

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    Tailored and Effective

    "The corporate sessions were tailored to our delivery model. Our analysts now speak the same service management language, which has improved our SLA performance noticeably."

    Tomasz Zielinski

    Head of Service Operations, IT Services

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, introducing IT service management through the Service Value System, guiding principles and core practices. It is governed by AXELOS and examined by PeopleCert, and suits anyone moving into an ITSM role.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, introducing IT service management through the Service Value System, guiding principles and core practices. It is governed by AXELOS and examined by PeopleCert, and suits anyone moving into an ITSM role.

    Who should take ITIL 4 Foundation training in Krakow?

    It suits IT support staff, service desk analysts, change and incident coordinators, and professionals in Krakow's global service centres who want a recognised service management credential. There are no formal prerequisites, so beginners are welcome.

    Is ITIL 4 Foundation worth it for my career?

    Yes. ITIL is the common language of service operations across Krakow's GBS and SSC centres, where employers such as HSBC, Shell and Capgemini run services to ITIL standards. The credential helps you stand out for service desk, incident and service delivery roles.

    Is ITIL 4 Foundation recognised in Poland?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential valued across Poland and worldwide, including Krakow's banking, IT services and shared services employers.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification.

    Do I need any experience before taking the course?

    No. ITIL 4 Foundation has no formal prerequisites and is designed as an introduction, so you can start even if you are new to IT service management.

    Pricing

    How much does ITIL 4 Foundation training cost in Krakow?

    Training fees vary by format and schedule, with live online and classroom options priced differently. Pricing is available on request in local currency, so contact a learning advisor for a quote and current batch offers.

    Is the PeopleCert exam fee included in the training price?

    Exam pricing depends on region and channel and is confirmed at booking through PeopleCert. Ask our team whether your package bundles the exam voucher or quotes it separately.

    What is included in the ITIL 4 Foundation course fee?

    The fee typically includes AXELOS-aligned courseware, accredited trainer-led sessions, practice tests, an exam simulator and learner support. Request a quote to see exactly what your chosen package covers.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with tailored schedules and volume-based pricing for service desks and delivery teams in Krakow. Contact us for a group quote.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice test of 40 questions. It is delivered online with PeopleCert proctoring or at an authorised test centre, and is based on the current ITIL 4 Foundation syllabus.

    How many questions are on the exam and how long is it?

    There are 40 multiple-choice questions and you have 60 minutes to complete them. The exam is closed book.

    What is the passing score for ITIL 4 Foundation?

    You need 65%, which is 26 out of 40 questions correct, to pass the ITIL 4 Foundation exam.

    Are there any prerequisites for the exam?

    No. There are no formal prerequisites for ITIL 4 Foundation, so anyone can sit the exam, though accredited training is recommended to prepare well.

    What happens if I do not pass the first time?

    You can resit the exam through PeopleCert, where re-sit fees and policies apply. Our courseware, practice tests and exam simulator are designed to help you prepare thoroughly for a first-time pass.

    How is the exam delivered in Krakow?

    You can take the exam online with PeopleCert OnVUE remote proctoring from home or office, or at an authorised test centre. Both options use the same 40-question format.

    Course Content

    What topics does the ITIL 4 Foundation course cover?

    The course covers service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and metrics, all mapped to the current syllabus.

    Can a complete beginner take this course?

    Yes. ITIL 4 Foundation is an entry-level course with no prerequisites. Trainers explain concepts from the ground up, with examples and practice to support newcomers to IT service management.

    Which ITIL practices will I learn?

    You will learn foundational practices including incident management, problem management, change enablement, the service desk, service request management and service level management, and how they support the service value chain.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, practice questions, an exam simulator, quizzes and reference materials mapped to the ITIL 4 Foundation syllabus.

    Is the courseware aligned to the current ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and delivered through PeopleCert.

    Enrollment

    How do I enrol in ITIL 4 Foundation training in Krakow?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor to find the next batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule in Krakow.

    When do the next batches start?

    New live online and classroom batches run regularly, including weekend and weekday options. Contact us to see upcoming schedules aligned to Central European time.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch. Contact support to arrange this before your session starts.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.