Module 2: The Four Dimensions of Service Management
- Organisations and people
- Information and technology
- Partners and suppliers
- Value streams and processes; external influencing factors (PESTLE)
Starts from
PLN 4770
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry Point into Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Wroclaw, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.
2 days of PeopleCert-accredited training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL 4 Foundation Digital Courseware
Guiding Principles, Continual Improvement Model and key ITIL practices
Practice questions, full-length mock exams and exam simulator access
PeopleCert ITIL 4 Foundation exam voucher
ITIL 4 Foundation certificate valid for 3 years and digital badge on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL 4 Foundation Certification Training Course
Do You Qualify for the ITIL 4 Foundation Exam?
Career Value You Can Measure
The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Earning Power
ITIL 4 Foundation is a strong entry signal for IT service management roles across Wroclaw's IT, business services and banking employers. As the city's shared services and GCC sector scales past 50,000 staff, organisations need people who can run incident, problem and change processes to a common standard. Demand spans service desk analysts through to service delivery managers, and here is what the local market is telling us now.
Designation
ITIL 4 Foundation Certified Professionals in Wroclaw : Salary Insights and Trends
Hiring Companies in Wroclaw
Glassdoor · PayScale (Poland) 2026
Source: Capgemini · IBM · Sii · Nokia (Wroclaw)
ITIL 4 Foundation is more than a certificate. It is a fast, practical entry into the IT service management roles Wroclaw employers are hiring for now. Start your journey today.
Wroclaw's IT and business services market increasingly separates people who simply work in support from those who can run services to a recognised standard. Here is which side of that line ITIL 4 Foundation puts you on.
Sources: Glassdoor, PayScale, PensjoMetr (Poland and Wroclaw) 2026.
Step-by-Step Certification Process
The ITIL 4 Foundation certification path in Wroclaw is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL 4 Foundation Certification Training
The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.
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Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.
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Core ITSM Capabilities You Can Apply
ITIL 4 Foundation training teaches you how modern IT service management works end to end, from the Service Value System to the practices that keep services running. By the end you can use ITIL concepts and terminology confidently in real service operations.
Understand what a service is, how value is co-created between providers and consumers, and the role of utility and warranty in delivering useful, reliable services.
Explain how the guiding principles, governance, the service value chain, practices and continual improvement work together to create value across the organisation.
Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when planning and running services.
Apply principles such as focus on value, start where you are, and keep it simple and practical to guide real service decisions and improvement.
Work with core practices including incident management, problem management, change enablement, the service desk and service level management.
Use the continual improvement model, service level agreements, key metrics and KPIs to measure performance and steadily raise service quality.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to build capabilities at scale, standardise knowledge, and support workforce development through customised team learning initiatives. Training can be tailored to business objectives, team roles, and organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
PLN 4770
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
For Your ITIL 4 Foundation Certification Training in Wroclaw?
Invensis Learning delivers accredited ITIL 4 Foundation training for individuals and organisations in Wroclaw and worldwide. As a training partner working to AXELOS and PeopleCert standards, we combine certified, experienced trainers with structured courseware, live virtual and classroom formats, and dedicated learner support. Whether you enrol as an individual or train a team, you get a practical, exam-focused experience built around real service management outcomes, backed by our ISO 9001:2015 and ISO 27001:2022 certifications.
200K+
Professionals Trained
12M+
Hours of Training Delivered
4
Flexible Learning Modes
98%
First-Attempt Pass Rate

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL 4 Foundation Training Location in Wroclaw
DoubleTree by Hilton Hotel Wroclaw, 84, Podwale, Trójkąt, Przedmieście Oławskie, Wrocław, Lower Silesian Voivodeship, 50-414, Poland
ITIL 4 Foundation Training Location in Wroclaw
Radisson Blu Hotel, Jana Evangelisty Purkyniego, Ostrów Tumski, Stare Miasto, Wrocław, Lower Silesian Voivodeship, 50-153, Poland
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ITIL 4 Foundation training for individuals and teams. Select a city in Poland to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, examined by PeopleCert. It introduces the Service Value System, the guiding principles and core practices used to create, deliver and improve IT-enabled services.
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