From Study to Certified
Build modern IT service management skills with instructor-led ITIL 5 Foundation training in Wroclaw. Aligned to the current PeopleCert syllabus, this course prepares IT and business professionals across the city's fast-growing technology and shared-services sector to pass the ITIL 5 exam and apply digital service management at work.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
7 enrolled this week
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Starts from
PLN 4770
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Wroclaw, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps you convert hands-on IT experience into a recognised service management credential. The course suits service desk analysts, IT support staff, product owners and DevOps or Agile practitioners who want current, digital-era knowledge. Whether you are new to ITIL or updating from an earlier version, the training builds capability aligned with what Wroclaw employers expect from service management professionals.
If you want to prove modern ITSM skills to employers in Poland's technology and shared-services sector, ITIL 5 Foundation is a clear first step. You gain the concepts, the vocabulary and the exam readiness to move from ticket handling to managing services with confidence.
For Organizations
ITIL 5 group training helps organisations build service management capability by equipping teams with a shared framework and practical, digital-era skills. It can be delivered for IT operations, service desks, or whole delivery functions. For organisations connecting digital services to value and improving reliability, the training provides a scalable, flexible solution.
If your teams manage services with habit rather than a common framework, ITIL 5 training creates a shared approach to value co-creation, governance and continual improvement. It is well suited to Wroclaw's shared-services and R&D centres running complex, multi-supplier operations.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL 5 Foundation is a strong career signal in Wroclaw, one of Poland's leading technology hubs, where an ICT sector of 45,000-plus specialists is pivoting from business process services to high-value R&D, 5G, cybersecurity and cloud. Employers such as UBS, Nokia, Capgemini, EY and IBM run large service-management operations and value professionals who can standardise ITSM practice. Demand spans service desk analysts through to service delivery and IT operations managers, and here is what the local market shows.
ITIL 5 Foundation is more than a certificate. It is a career move for IT professionals who want to manage services, not just tickets. Join learners across Wroclaw building modern ITSM skills. Start your journey today.
Your Wroclaw Career TransformationWroclaw's IT market is moving from business process services towards high-value digital work, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line ITIL 5 puts you on.
Sources: PayScale, Glassdoor (Poland) 2026.
The ITIL V5 Foundation certification path in Wroclaw is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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What you will learn in ITIL 5 Foundation spans all nine official topic areas, from digital product and service management concepts to value stream mapping and management. By the end of the programme you can apply the ITIL value system and guiding principles to everyday service work.
Understand what sets digital products and services apart from traditional IT services, and how value is created and continually improved across their lifecycle.
Explain how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system.
Apply focus on value, start where you are, progress iteratively with feedback and the other principles to make better, real-world service decisions.
Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to services.
Understand how ITIL practices such as incident, problem, change enablement and service desk enable consistent, effective ways of working.
Map value streams to improve flow and visibility, and use the continual improvement model to drive lasting gains across the product and service lifecycle.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
PLN 4770
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
As a trusted ITIL Version 5 Foundation training company in Wroclaw, Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations building modern service management capability. Our programmes combine PeopleCert-accredited delivery, certified trainers, organised courseware and learner-focused support. Whether you enrol as an individual in Wroclaw or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application, and exam readiness.
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5000+
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ITIL Version 5 Foundation Training Location in Wroclaw
DoubleTree by Hilton Hotel Wroclaw, 84, Podwale, Trójkąt, Przedmieście Oławskie, Wrocław, Lower Silesian Voivodeship, 50-414, Poland
ITIL Version 5 Foundation Training Location in Wroclaw
Radisson Blu Hotel, Jana Evangelisty Purkyniego, Ostrów Tumski, Stare Miasto, Wrocław, Lower Silesian Voivodeship, 50-153, Poland
Leading Organisations
Passed First Time and Applied It Straight Away
"The ITIL 5 Foundation course finally connected the concepts I use daily to a proper framework. The value system and guiding principles made sense fast, and I passed the exam on my first attempt. I now approach service issues far more structurally at work."
Marta Kowalczyk
IT Service Desk Team Lead
0/0
Beginner-Friendly and Well Paced
"I came in with no ITIL background and the trainer explained every concept from the ground up. The mock exams matched the real 40-question format closely, so I felt calm on exam day. A genuinely beginner-friendly way into service management."
Piotr Nowak
IT Support Specialist
0/0
Practical Concepts I Use Every Week
"Very practical sessions on the four dimensions and continual improvement. I use the guiding principles in real incident reviews now, and my team communicates far better about service priorities. The case studies were the most useful part for me."
Anna Wojcik
Incident Manager
0/0
A Shared Framework That Lifted Our Team
"We rolled out ITIL 5 Foundation across our service operations team and gained a shared language almost immediately. Handoffs improved and incident and change work became more consistent. The corporate delivery flexed neatly around our shift patterns."
Tomasz Zielinski
IT Operations Manager, Shared-Services Centre
0/0
Measurable Results from a Tailored Rollout
"As an L&D lead I needed training that was current and measurable. Invensis delivered a tailored ITIL 5 programme for our financial-services technology group, and completion and exam pass rates were strong. Standardising service practice was the real win."
Katarzyna Lewandowska
Learning and Development Manager, Financial Services
0/0
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 (Version 5.0) scheme created by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL value system, and the practices that help organisations co-create value. It suits IT and business professionals in Wroclaw.