Built Around the Latest Exam
Build modern digital service management skills with instructor-led ITIL 5 Foundation training in Krakow. This AXELOS-aligned programme prepares IT and business professionals across the city's global service centres to pass the ITIL 5 (Version 5.0) exam and apply the ITIL Value System, the guiding principles and value stream management in real service delivery.
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Mode
16
Hours
16
PDUs
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Starts from
PLN 4770
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Krakow, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
For Professionals and Teams in Krakow
For Individuals
ITIL 5 Foundation training helps you turn everyday service delivery experience into a recognised, current credential. The qualification suits IT professionals new to ITIL, ITSM practitioners updating from ITIL 4, digital product owners, and business staff working with service teams. Whether you support users on a service desk, manage incidents and changes, or shape digital products in a Krakow shared services centre, the framework gives you a shared language for value co-creation and continual improvement.
If you want to stand out in Krakow's competitive IT market with a modern, employer-valued certification, ITIL 5 Foundation is a strong first step. You gain framework knowledge, exam readiness and a credential that travels across sectors and borders.
For Organizations
ITIL 5 Foundation group training equips service teams with structured, current knowledge of digital product and service management. Delivered for service desks, ITSM functions or whole business units, it creates consistent ways of working across the organisation. For Krakow employers scaling delivery and raising service maturity, the training provides a flexible, standardised route to ITIL-literate teams.
If your service centre is transforming into a centre of excellence, ITIL 5 Foundation group training gives your people a shared framework for governance, value co-creation and improvement, applied consistently across teams and sites.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Earning Power
ITIL 5 Foundation is a strong entry marker for service management roles across Krakow, one of Europe's biggest business services hubs. As global centres mature into centres of excellence and update their teams to the latest framework, employers in IT services, BFSI, consulting and manufacturing increasingly look for ITIL-literate professionals. Demand spans service desk analyst through to incident, change and service delivery manager, and here is what the local market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Krakow : Salary Insights and Trends
Hiring Companies in Krakow
Glassdoor . PayScale (Poland) 2026
Source: Capgemini . Cisco . HCLTech . Sabre
ITIL 5 Foundation is more than a certificate. It is a fast route into the digital service management skills Krakow employers are hiring for right now. Start your ITIL 5 journey today.
Your Krakow Career TransformationKrakow's business services market is expanding with digital transformation and the rise of centres of excellence, and employers increasingly separate professionals who hold a current service management credential from those who do not. Here is which side of that line you want to be on.
Sources: PayScale, ERI SalaryExpert, Glassdoor (Poland) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Krakow is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Practical Capability for Service Teams
This programme builds practical, current knowledge across all nine ITIL 5 Foundation topic areas. By the end you can explain the framework, apply the guiding principles, and prepare confidently for the 40-question exam.
Understand what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle sustains value over time. This is the self-contained answer to what you will learn in ITIL 5 Foundation.
Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system that keeps organisations co-creating value.
Apply the seven guiding principles, from focus on value to optimise and automate, to make better decisions, collaborate across teams and adapt practices to real digital service environments.
Work across the four dimensions of product and service management and weigh outcomes, costs, risks, experience and sustainability to co-create value with consumers, users and partners.
Describe the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they connect to create value at every stage.
Use value stream mapping to make work visible, identify waste and improve flow, and apply the continual improvement model so services keep getting better over time.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
PLN 4770
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
For Your ITIL 5 Foundation Certification Training in Krakow?
Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations in Krakow that want current, employer-valued service management skills. As a PeopleCert Accredited Training Organization, we combine AXELOS-aligned courseware, accredited trainers, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Krakow
Radisson Blu, 17, Floriana Straszewskiego, Nowy Świat, Stare Miasto, Kraków, Lesser Poland Voivodeship, 31-102, Poland
ITIL Version 5 Foundation Training Location in Krakow
Sheraton, 7, Powiśle, Nowy Świat, Stare Miasto, Kraków, Lesser Poland Voivodeship, 31-101, Poland
For Your Teams in Krakow
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"Invensis provided excellent support in helping me activate my benefits. The process was quick, smooth, and very professional. Thank you for the great "
"Pritesh has good experience and knowledge on the subject. Had a wonderful learning experience."
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"Mr PD Saha from Invensis Learning has been fantastic with the training. He was very thorough in explaining all the modules and always had impeccable examples to help understand the concepts easily. His lecture and guidance is extremely streamlined, well organised and clear. Invensis team has been very helpful in organising the training. Highly recommended."
"It was a pleasur working and learning from Pritesh Shah. He managed to pick up where I was standing and helped me understand from the ground on. I am very greatful he managed to help me in that way. It is absolutely worth the money."
"The teacher was great , very intereactive he came up with alot of examples . "
"It was a great learning experience with Mr Alex whose approach was very good throughout the course. Maintained a very good pace."
"Sathish conducted the training exceptionally well. He explained concepts thoroughly."
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Poland to view upcoming dates, formats and pricing.
Here's everything you may ask...
Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential that Krakow's IT services, GBS and BFSI employers value. As centres update from ITIL 4 to ITIL 5 and mature into centres of excellence, ITIL-literate professionals stand out for incident, change and service delivery roles.
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