From Study to Certified
Master modern digital product and service management with ITIL 5 Foundation training in Warsaw, delivered live online by PeopleCert-accredited trainers. Built for IT and business professionals across the city's banks, telecoms and shared service centres, this programme prepares you for the ITIL 5 (Version 5.0) exam and the entry-level credential from AXELOS (PeopleCert).
Flexible
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Instructor-led
Mode
16
Hours
16
PDUs
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Starts from
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Your Entry into Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Warsaw, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Skills and Recognition for Digital Service Teams
For Individuals
ITIL 5 Foundation training helps IT and business professionals build a modern grounding in digital product and service management and prepare for the Foundation exam. The programme suits service desk staff, IT operations professionals, product owners and business colleagues who work with digital service teams. Whether you are new to ITIL, moving up from an older edition, or supporting a service management function in a Warsaw shared service centre or bank, this training builds capability aligned to how modern IT services are actually run.
If you want a recognised, current credential to prove your service management knowledge, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, the seven guiding principles and value stream thinking, plus practice questions and trainer guidance to move from study to a first-attempt pass.
For Organizations
ITIL 5 group training helps organisations build consistent service management capability by giving teams a shared, current framework. The training can be delivered for service desks, IT operations, or whole delivery centres running services for global clients. For employers looking to connect IT delivery to value and improve flow, ITIL 5 provides a scalable, practical foundation that teams can apply straight away.
If your organisation struggles to govern a growing, multi-supplier service estate, ITIL 5 training creates a shared language of value co-creation, guiding principles and value streams. Teams gain a standardised approach to service delivery, improvement and governance across business units.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
Roles, Sectors and Demand
ITIL 5 is a strong marker of modern service management knowledge across Warsaw, valued by banks, shared service centres, telecoms and IT outsourcing firms that run large, client-facing service estates. As global enterprises consolidate complex operations into Poland and banking digitalisation accelerates, professionals who understand value co-creation and the product and service lifecycle are increasingly sought after. Demand runs from service desk analyst up to IT service delivery and IT manager roles, and here is what the local market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Warsaw : Salary Insights and Trends
Hiring Companies in Warsaw
PayScale · Glassdoor (Poland) 2026
Source: Genpact · Capgemini · Atos · Comarch
ITIL 5 is more than a credential. It is a career step for service management professionals in Warsaw. Join people who connect IT delivery to value and lead modern service teams. Start your ITIL 5 journey today.
Your Warsaw Career TransformationWarsaw's IT services and banking market is expanding with digital transformation and nearshoring investment, and employers increasingly separate professionals with a current ITSM credential from the rest. Here is which side of that line you want to be on.
Sources: SalaryExpert, PayScale, Glassdoor (Poland) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Warsaw is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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From Value Streams to the Guiding Principles
This ITIL 5 Foundation training covers the nine exam topic areas, from digital product and service management to Value Stream Mapping and Management. By the end you can apply the ITIL Value System, the guiding principles and the product and service lifecycle to everyday service work.
Understand what sets modern digital products and services apart, how value is created, and how products and services are managed across their lifecycle in ITIL 5.
Balance outcomes, costs, risks, experience and sustainability, and apply the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers.
Use focus on value, start where you are, progress iteratively with feedback and the other principles to make better, holistic service decisions in real digital environments.
See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that keeps value flowing.
Work across discovery, design, build, operation, and delivery and support, and understand how each phase connects to sustain value for consumers and users.
Identify, map and improve value streams to lift flow, visibility and outcomes, spot waste, and embed continual improvement across digital products and services.
ITIL V5 Foundation Certification Training in Warsaw?
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
PLN 4770
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited Trainers, Flexible Learning
Invensis Learning is a trusted ITIL Version 5 Foundation training company that delivers structured ITIL 5 Foundation training for individual professionals and organisations in Warsaw looking to build modern service management capability and prepare for the Foundation exam. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, the official AXELOS syllabus, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and a clear path to a first-attempt pass.
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Quality Management
200K+
Professionals Trained
12M+
Hours of Training Delivered
4
Flexible Learning Modes
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ISO 27001:2022 Certified
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Warsaw
InterContinental, 49, Emilii Plater, Żelazna Brama, Śródmieście Północne, Śródmieście, Warsaw, Masovian Voivodeship, 00-125, Poland
ITIL Version 5 Foundation Training Location in Warsaw
The Westin Warsaw, 21, Aleja Jana Pawła II, Mirów, Wola, Warsaw, Masovian Voivodeship, 00-854, Poland
Upskill Your Service Teams
Leading Organisations
Passed on My First Attempt
"The ITIL 5 training finally made the ITIL Value System and guiding principles click for me. The mock exams matched the real 40-question format, and I passed on my first attempt while working full time at a service desk."
Anna Kowalska
IT Support Analyst
Current and Very Practical
"Moving from an older ITIL edition, I needed the digital product and service management view. The trainer used real service centre examples, and value stream mapping is already changing how our team spots waste."
Piotr Nowak
Incident Manager
Flexible and Well Organised
"Clear, well-structured sessions and helpful practice questions. The live online format fit around my shifts, and I feel confident applying the product and service lifecycle to how we run support day to day."
Katarzyna Wisniewska
Service Desk Team Lead
A Shared Framework for Our Team
"We trained a full IT operations team on ITIL 5. The content aligned to the AXELOS syllabus, and the shared vocabulary of guiding principles and value streams has improved how our people talk about service quality."
Marek Zielinski
IT Operations Lead, Banking SSC
Reliable Corporate Delivery
"As an L&D lead I needed a provider who could deliver accredited ITIL 5 training at scale. Scheduling was flexible, reporting was clear, and our completion and pass rates were strong across two cohorts."
Agnieszka Lewandowska
Learning and Development Manager, IT Services
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Locations Worldwide
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Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.
Here's everything you may ask...
Yes. ITIL 5 Foundation certifies current, digital-era service management knowledge that Warsaw's banks, shared service centres, telecoms and IT outsourcing firms increasingly ask for. It supports roles from service desk lead to IT service delivery manager, where salaries in Warsaw run well beyond 180,000 zł a year for senior positions.