Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation Certification?Your First Step in IT Service Management

    ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme, the world's most widely adopted framework for IT service management. Governed by AXELOS and examined by PeopleCert, it gives you a shared language for delivering, supporting and continually improving tech-enabled services. The course introduces the ITIL 4 service value system, the seven guiding principles, the four dimensions of service management, and core practices such as incident, problem and change management. There are no prerequisites, so it suits service desk agents, IT support staff, analysts and managers alike. For professionals in Lodz, where IT outsourcing and shared services drive the local job market, the credential is a recognised way to stand out to employers running large service operations. Start your ITIL journey with Invensis Learning and build a foundation that travels across sectors and borders.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lodz, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation Certification?Your First Step in IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lodz, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in LodzDo You Qualify for the ITIL 4 Foundation Exam?

    Why Earning ITIL 4 Foundation Pays OffSkills That Employers Recognise

    ITIL 4 Foundation Exam Format in LodzWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Lodz

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Roles and Hiring Demand in LodzYour IT Service Management Career Path

    ITIL 4 Foundation is widely requested across the Lodz IT service management job market, where over 35,000 people work in business services and IT outsourcing is the strongest segment. Employers running service desks and managed services for EMEA clients value the credential when hiring for support, incident, problem and service delivery roles. Demand spans entry-level service desk analysts up to service delivery and integration managers, and here is what the local market is showing right now.

    Service Delivery Pressures Fuelling ITIL Demand in Lodz

    ITIL 4 Foundation is more than a certificate. It is a practical toolkit for delivering reliable IT services. Join professionals across Lodz turning service management skills into career growth. Start your journey today.

    Your Lodz Career Transformation

    Your Career Before and After ITIL 4

    The Shift This Certification Delivers

    The Lodz business services sector is growing on the back of IT outsourcing and shared services, and employers increasingly separate professionals who know ITIL from those who do not. Here is which side of that line you want to be on.

    Sources: SalaryExpert, PayScale, Glassdoor (Poland) 2026.

    How to Get ITIL 4 Founfdation Certified in LodzStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Lodz is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from ITIL 4 FoundationCore Service Management Capabilities

    This ITIL 4 Foundation training builds the core IT service management skills covered by the AXELOS syllabus. By the end you can apply the service value system, guiding principles and key practices to real service operations.

    Service Management Fundamentals

    Understand what services, value, utility and warranty mean in ITIL 4, and how value is co-created between service providers and consumers.

    The Service Value System

    Work confidently with the ITIL 4 service value system, including governance, the service value chain, practices and continual improvement.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to guide real service decisions.

    The Four Dimensions of Service

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes.

    Key ITIL Practices

    Apply core practices including incident management, problem management, change enablement, the service desk and service level management.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements and key metrics to measure performance and raise service quality over time.

    Who Should TakeITIL 4 Foundation Certification Training in Lodz?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PLN 4500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PLN 4500

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 4 Foundation in LodzTrusted by Professionals and Teams

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Lodz that want a recognised grounding in IT service management. Our programmes combine accredited AXELOS-aligned trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning group training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness, backed by ISO-certified quality and information security standards. It is the level of service you would expect from a trusted ITIL 4 Foundation training company in Lodz.

    • Accredited ITIL 4 training aligned with AXELOS and PeopleCert standards
    • Experienced, certified trainers with real IT service management backgrounds
    • Live online and in-house formats that fit working professionals in Lodz
    • Structured courseware, practice questions and exam preparation support
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Customised corporate training for SSC, BPO and IT teams
    • Trusted by professionals and organisations across more than 100 countries

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in LodzInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Lodz

    DoubleTree by Hilton Lodz, 29, Łąkowa, Stare Polesie, Łódź-Polesie, Łódź, Łódź Voivodeship, 90-554, Poland

    ITIL 4 Foundation Training Location in Lodz

    Vienna House by Wyndham Andel's Lodz, Lodz

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    Corporate ITIL 4 Foundation in LodzUpskill Service Teams

    • Tailored ITIL 4 curriculum mapped to your service operations
    • Live virtual, onsite or blended delivery for teams in Lodz and beyond
    • Standardise ITSM practice across service desks and support teams
    • Experienced AXELOS-aligned trainers with industry expertise
    • Flexible scheduling around shift and project commitments
    • Progress tracking, assessments and dedicated coordination
    • Volume-based pricing for small and large groups

    Trusted by Leading Employers

    FujitsuInfosys BPMAccentureNordeaABBSii

    What Our Learners Say

    Passed the Exam First Time

    "The ITIL 4 Foundation course made the service value system click for me. The trainer used real service desk examples, and the practice questions meant I walked into the exam calm and passed first time."

    Katarzyna Wozniak

    Service Desk Team Lead

    0/0

    Helped Me Move into ITSM

    "I moved from IT support into an ITSM analyst role within months of certifying. The guiding principles and incident and problem practices were exactly what my new team uses day to day."

    Marcin Kowalczyk

    IT Support Specialist

    0/0

    Practical and Well Structured

    "Clear, well structured sessions and a trainer who answered every question. The four dimensions and continual improvement model are now part of how I think about service quality."

    Agnieszka Nowak

    ITSM Analyst

    0/0

    Standardised Our Service Teams

    "We trained two service delivery teams with Invensis Learning. Bringing everyone onto one ITIL 4 framework improved our SLA reporting and made handovers between shifts far smoother."

    Tomasz Lewandowski

    IT Service Delivery Manager, Banking SSC

    0/0

    Tailored Training That Fit Our Teams

    "The corporate sessions were tailored to our managed services environment and scheduled around our shifts. Our support staff now share a common service language, which has reduced rework noticeably."

    Anna Zielinska

    Learning and Development Manager, IT Outsourcing

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme, the leading framework for IT service management governed by AXELOS and examined by PeopleCert. It is designed for service desk agents, IT support staff, analysts, managers and any professional who wants a recognised grounding in modern ITSM.

    General

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme, the leading framework for IT service management governed by AXELOS and examined by PeopleCert. It is designed for service desk agents, IT support staff, analysts, managers and any professional who wants a recognised grounding in modern ITSM.

    Why should I choose Invensis Learning for ITIL 4 training in Lodz?

    Invensis Learning is an accredited training partner aligned with AXELOS and PeopleCert, offering experienced trainers, structured courseware, flexible live online and in-house formats, and dedicated exam preparation support. This helps you move from learning to certified with a clear, supported path.

    Is ITIL 4 Foundation recognised by employers in Lodz?

    Yes. ITIL 4 is a globally recognised credential valued by the IT outsourcing, shared services and banking employers that make up the large Lodz business services sector. Many service desk and ITSM roles list ITIL knowledge as preferred or required.

    Is ITIL 4 Foundation worth it for my career?

    For most IT and service professionals, yes. The credential opens doors to service desk, support, ITSM analyst and service delivery roles, where Lodz salaries rise from entry support bands into six figures in zloty for senior positions. It is also the entry point to higher ITIL 4 qualifications.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You can renew it by earning continuing professional development points through PeopleCert or by passing a higher ITIL 4 qualification. Confirm current renewal requirements with PeopleCert.

    Pricing

    How much does ITIL 4 Foundation training cost in Lodz?

    Training fees vary by format and schedule, so the latest pricing is available on request. The fee typically covers accredited courseware, practice questions and exam preparation support. Request a quote or speak with a learning advisor for current rates.

    What is included in the ITIL 4 Foundation course fee?

    The training fee usually includes AXELOS-aligned courseware, practice questions, mock assessments, exam preparation support, learner support and a course completion record. The PeopleCert exam fee is generally quoted separately. Contact us to confirm what your selected plan includes.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is usually billed separately from the training fee and varies by region and channel. Some plans bundle the exam, so confirm the details when you enrol. Ask a learning advisor for the current exam pricing.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, support functions and delivery teams in Lodz and beyond. Contact us for a tailored quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you and to ask about corporate or group pricing.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination delivered by PeopleCert, either online with remote proctoring or at an authorised test centre. It is based on the current ITIL 4 Foundation syllabus and the service value system.

    How many questions are on the ITIL 4 Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes. Each question carries one mark, and there is no negative marking, so it rewards broad understanding across the whole syllabus.

    What is the passing score for the exam?

    You need 65 percent to pass, which is 26 correct answers out of 40. The course and practice materials are designed to help you reach that mark with confidence across all syllabus areas.

    Are there prerequisites to sit the ITIL 4 Foundation exam?

    No. ITIL 4 Foundation has no formal prerequisites and is open to all. No prior ITIL or IT service management experience is required, which makes it an accessible entry point for both IT and business professionals.

    What if I do not pass the exam on the first attempt?

    You can resit the ITIL 4 Foundation exam by booking another attempt through PeopleCert, and a resit fee applies. Our trainers provide preparation support and practice questions to help you pass, and selected plans include retake options. Ask a learning advisor for details.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers ITIL 4 service management concepts, the service value system, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics, all mapped to the AXELOS syllabus.

    Can a beginner take ITIL 4 Foundation?

    Yes. The course is designed for beginners and assumes no prior ITIL knowledge. It introduces concepts step by step, with examples and practice questions, so newcomers to IT service management can follow along and prepare for the exam.

    What learning resources are provided?

    You receive AXELOS-aligned courseware, practice questions, mock assessments, revision aids and trainer-led sessions with real service management examples. These resources help you understand each topic and build readiness for the Foundation exam.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the service value system and the latest service management practices.

    Will I receive a certificate after the training?

    You receive a course completion record after meeting the training requirements. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the official exam, which the training prepares you to sit.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. To explore options, request a quote or talk to a learning advisor.

    What training formats are available in Lodz?

    We offer live online instructor-led training, self-paced e-learning, and customised corporate group training for teams in Lodz. You can choose the format that fits your schedule, learning style and goals.

    How soon can I start?

    New live online cohorts run regularly, and self-paced learning lets you begin straight away. See upcoming schedules or speak with a learning advisor to find the next batch that suits you.

    Can I reschedule to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training again. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment before you book.