Module 2: The Four Dimensions of Service Management
- Organisations and people
- Information and technology
- Partners and suppliers
- Value streams and processes; external influencing factors (PESTLE)
Starts from
PLN 4770
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your First Step in IT Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lodz, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.
2 days of PeopleCert-accredited training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL 4 Foundation Digital Courseware
Guiding Principles, Continual Improvement Model and key ITIL practices
Practice questions, full-length mock exams and exam simulator access
PeopleCert ITIL 4 Foundation exam voucher
ITIL 4 Foundation certificate valid for 3 years and digital badge on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL 4 Foundation Certification Training Course
Do You Qualify for the ITIL 4 Foundation Exam?
Skills That Employers Recognise
The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Your IT Service Management Career Path
ITIL 4 Foundation is widely requested across the Lodz IT service management job market, where over 35,000 people work in business services and IT outsourcing is the strongest segment. Employers running service desks and managed services for EMEA clients value the credential when hiring for support, incident, problem and service delivery roles. Demand spans entry-level service desk analysts up to service delivery and integration managers, and here is what the local market is showing right now.
Designation
ITIL 4 Foundation Certified Professionals in Lodz : Salary Insights and Trends
Hiring Companies in Lodz
PayScale (Poland) 2026
Source: Fujitsu · Infosys BPM · Sii · ABB
ITIL 4 Foundation is more than a certificate. It is a practical toolkit for delivering reliable IT services. Join professionals across Lodz turning service management skills into career growth. Start your journey today.
The Lodz business services sector is growing on the back of IT outsourcing and shared services, and employers increasingly separate professionals who know ITIL from those who do not. Here is which side of that line you want to be on.
Sources: SalaryExpert, PayScale, Glassdoor (Poland) 2026.
Step-by-Step Certification Process
The ITIL 4 Foundation certification path in Lodz is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL 4 Foundation Certification Training
The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.
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Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.
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Core Service Management Capabilities
This ITIL 4 Foundation training builds the core IT service management skills covered by the AXELOS syllabus. By the end you can apply the service value system, guiding principles and key practices to real service operations.
Understand what services, value, utility and warranty mean in ITIL 4, and how value is co-created between service providers and consumers.
Work confidently with the ITIL 4 service value system, including governance, the service value chain, practices and continual improvement.
Apply principles such as focus on value, start where you are, and keep it simple and practical to guide real service decisions.
Balance organisations and people, information and technology, partners and suppliers, and value streams and processes.
Apply core practices including incident management, problem management, change enablement, the service desk and service level management.
Use the continual improvement model, service level agreements and key metrics to measure performance and raise service quality over time.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to build capabilities at scale, standardise knowledge, and support workforce development through customised team learning initiatives. Training can be tailored to business objectives, team roles, and organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
PLN 4770
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Trusted by Professionals and Teams
Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Lodz that want a recognised grounding in IT service management. Our programmes combine accredited AXELOS-aligned trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning group training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness, backed by ISO-certified quality and information security standards. It is the level of service you would expect from a trusted ITIL 4 Foundation training company in Lodz.
4
Flexible Learning Modes
98%
First-Attempt Pass Rate
5000+
Accredited Trainers Globally
4.7/5
Rated by Learners Worldwide

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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL 4 Foundation Training Location in Lodz
DoubleTree by Hilton Lodz, 29, Łąkowa, Stare Polesie, Łódź-Polesie, Łódź, Łódź Voivodeship, 90-554, Poland
ITIL 4 Foundation Training Location in Lodz
Vienna House by Wyndham Andel's Lodz, Lodz
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ITIL 4 Foundation training for individuals and teams. Select a city in Poland to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme, the leading framework for IT service management governed by AXELOS and examined by PeopleCert. It is designed for service desk agents, IT support staff, analysts, managers and any professional who wants a recognised grounding in modern ITSM.
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