Course Overview

    Overview

    What's Included

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Who Can Take

    What Is ITIL 4 Foundation Certification?

    Your First Step in IT Service Management

    ITIL 4 Foundation course badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lodz, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What's Included in Your ITIL 4 Foundation Training

    • 2 days of PeopleCert-accredited training (16 hours)

    • 16 PDUs on completion of the training

    • Official PeopleCert ITIL 4 Foundation Digital Courseware

    • Guiding Principles, Continual Improvement Model and key ITIL practices

    • Practice questions, full-length mock exams and exam simulator access

    • PeopleCert ITIL 4 Foundation exam voucher

    • ITIL 4 Foundation certificate valid for 3 years and digital badge on exam pass

    • Retake the training within 2 months at no additional cost

    • Recordings of all training sessions.

    Key Highlights

    of the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in Lodz

    Do You Qualify for the ITIL 4 Foundation Exam?

    Why Earning ITIL 4 Foundation Pays Off

    Skills That Employers Recognise

    ITIL 4 Foundation Exam Format in LodzWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Lodz

    Who Should Take ITIL 4 Foundation Certification Training in Lodz?

    • IT Service Manager

    • Service Desk Analyst

    • ITSM Practitioner

    • IT Support Engineer

    • IT Operations Manager

    • Incident / Problem Manager

    • Change Manager

    • IT Project Manager

    ITSM Roles and Hiring Demand in Lodz

    Your IT Service Management Career Path

    ITIL 4 Foundation is widely requested across the Lodz IT service management job market, where over 35,000 people work in business services and IT outsourcing is the strongest segment. Employers running service desks and managed services for EMEA clients value the credential when hiring for support, incident, problem and service delivery roles. Demand spans entry-level service desk analysts up to service delivery and integration managers, and here is what the local market is showing right now.

    Service Delivery Pressures Fuelling ITIL Demand in Lodz

    ITIL 4 Foundation is more than a certificate. It is a practical toolkit for delivering reliable IT services. Join professionals across Lodz turning service management skills into career growth. Start your journey today.

    Your Lodz Career Transformation

    Your Career Before and After ITIL 4

    The Shift This Certification Delivers

    The Lodz business services sector is growing on the back of IT outsourcing and shared services, and employers increasingly separate professionals who know ITIL from those who do not. Here is which side of that line you want to be on.

    Sources: SalaryExpert, PayScale, Glassdoor (Poland) 2026.

    How to Get ITIL 4 Founfdation Certified in Lodz

    Step-by-Step Certification Process

    The ITIL 4 Foundation certification path in Lodz is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Module 2: The Four Dimensions of Service Management

    • Organisations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculum

    of the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from ITIL 4 Foundation

    Core Service Management Capabilities

    This ITIL 4 Foundation training builds the core IT service management skills covered by the AXELOS syllabus. By the end you can apply the service value system, guiding principles and key practices to real service operations.

    Service Management Fundamentals

    Understand what services, value, utility and warranty mean in ITIL 4, and how value is co-created between service providers and consumers.

    The Service Value System

    Work confidently with the ITIL 4 service value system, including governance, the service value chain, practices and continual improvement.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to guide real service decisions.

    The Four Dimensions of Service

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes.

    Key ITIL Practices

    Apply core practices including incident management, problem management, change enablement, the service desk and service level management.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements and key metrics to measure performance and raise service quality over time.

    ITIL 4 Foundation Training Modes

    for Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customised training aligned to organisational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organisations that want to build capabilities at scale, standardise knowledge, and support workforce development through customised team learning initiatives. Training can be tailored to business objectives, team roles, and organisational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customised learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PLN 4770

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 4 Foundation in Lodz

    Trusted by Professionals and Teams

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Lodz that want a recognised grounding in IT service management. Our programmes combine accredited AXELOS-aligned trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning group training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness, backed by ISO-certified quality and information security standards. It is the level of service you would expect from a trusted ITIL 4 Foundation training company in Lodz.

    • Accredited ITIL 4 training aligned with AXELOS and PeopleCert standards
    • Experienced, certified trainers with real IT service management backgrounds
    • Live online and in-house formats that fit working professionals in Lodz
    • Structured courseware, practice questions and exam preparation support
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Customised corporate training for SSC, BPO and IT teams
    • Trusted by professionals and organisations across more than 100 countries

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in Lodz

    Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Lodz

    DoubleTree by Hilton Lodz, 29, Łąkowa, Stare Polesie, Łódź-Polesie, Łódź, Łódź Voivodeship, 90-554, Poland

    ITIL 4 Foundation Training Location in Lodz

    Vienna House by Wyndham Andel's Lodz, Lodz

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    Corporate ITIL 4 Foundation in Lodz

    Upskill Service Teams

    • Tailored ITIL 4 curriculum mapped to your service operations
    • Live virtual, onsite or blended delivery for teams in Lodz and beyond
    • Standardise ITSM practice across service desks and support teams
    • Experienced AXELOS-aligned trainers with industry expertise
    • Flexible scheduling around shift and project commitments
    • Progress tracking, assessments and dedicated coordination
    • Volume-based pricing for small and large groups

    Trusted by Leading Enterprises in Poland

    FujitsuInfosys BPMAccentureNordeaABBSii

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    We also deliver ITIL 4 Foundation Certification Training across multiple cities in Poland

    ITIL 4 Foundation training for individuals and teams. Select a city in Poland to view upcoming dates, formats and pricing.

    ITIL 4 Foundation Training Course in BydgoszczITIL 4 Foundation Training Course in KrakowITIL 4 Foundation Training Course in LublinITIL 4 Foundation Training Course in SzczecinITIL 4 Foundation Training Course in WarsawITIL 4 Foundation Training Course in Wroclaw

    Frequently Asked Questions

    Here's everything you may ask...

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme, the leading framework for IT service management governed by AXELOS and examined by PeopleCert. It is designed for service desk agents, IT support staff, analysts, managers and any professional who wants a recognised grounding in modern ITSM.

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