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Master modern digital service management with instructor-led ITIL 5 Foundation training built for Portugal's fast-growing tech and nearshoring sector. Aligned to the AXELOS and PeopleCert ITIL 5 (Version 5.0) syllabus, this programme prepares IT and business professionals to sit the 40-question Foundation exam with confidence, in live virtual and corporate formats that fit working schedules. As a specialist ITIL Version 5 Foundation training company, Invensis Learning guides you from first principles through to exam day.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Portugal, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
For Professionals and Organisations
For Individuals
ITIL 5 Foundation training helps you convert hands-on IT experience into a recognised, current-edition service management credential. The course suits service desk analysts, IT operations staff, and professionals moving into service management who want to speak the language employers use. Whether you support digital products in a Lisbon nearshore centre, run a service desk in Porto, or work alongside IT teams in banking or telecoms, ITIL 5-F builds capability that employers across Portugal and the wider EU recognise.
If you want a modern framework that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain digital service management knowledge, exam preparation, and a structured path from learning to certification with Invensis Learning.
For Organizations
ITIL 5 group training helps organisations build consistent, current-edition service management capability across their teams. The training can be delivered for service desks, IT operations groups, or whole delivery functions in nearshore, banking, telecom and industrial settings. For organisations connecting digital delivery to strategy and value, ITIL 5 provides a scalable, flexible foundation for governed, improvement-led service management.
If your teams handle IT services with tools and habits that vary by person, ITIL 5 group training creates a shared framework. Teams gain a standardised approach to value streams, governance and continual improvement across the organisation.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Pay and Who Is Hiring
ITIL 5 has quickly become a baseline expectation in Portuguese IT job specifications, valued by nearshore delivery centres, banks, telecoms and consultancies that run multilingual service desks for European and North American clients. As Lisbon and Porto mature into major tech hubs and AI and data-centre investment accelerates, employers increasingly want professionals fluent in current-edition service management. Demand spans first-line support through to service delivery and IT service management leadership.
Designation
ITIL Version 5 Foundation Certified Professionals in Portugal : Salary Insights and Trends
Hiring Companies in Portugal
Glassdoor · SalaryExpert (Portugal) 2026
Source: Teleperformance · NTT DATA · Cognizant · Cleverti
ITIL 5 is more than a certificate. It is a career accelerator for service management professionals. Join the professionals bringing governed, value-led service delivery to Portugal's tech hubs. Start your journey today.
Your Portugal Career TransformationPortugal's IT market is expanding with nearshoring, AI and data-centre investment, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, SalaryExpert, PayScale (Portugal) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Portugal is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Practical, Job-Ready Capabilities
This ITIL 5 Foundation programme builds practical, current-edition service management capability across all nine syllabus topic areas. By the end, you can explain the ITIL Value System, apply the guiding principles, and prepare confidently for the Foundation exam.
Understand what will you learn in ITIL 5 Foundation from the start: what sets digital products and services apart, how value is created, and how products and services are managed across their lifecycle in modern digital environments.
Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system that keeps value flowing.
Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.
Balance Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to take a holistic approach to every product and service.
Describe the purpose of discovery, design, build, operation, and delivery and support, and see how the stages connect to create and accumulate value for consumers.
Map value streams to make work visible, identify waste and improve flow, and apply the continual improvement model to sustain long-term service performance.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1210
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited ITIL 5 Foundation Prep
As a trusted ITIL Version 5 Foundation training company in Portugal, Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations building current-edition service management capability. Our programmes combine accredited, experienced trainers, PeopleCert-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Lisbon, Porto or beyond, Invensis Learning provides a professional experience designed around practical understanding, real-world application and Foundation exam readiness.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Portugal
Four Seasons Ritz, R. Rodrigo da Fonseca 88, 1099-039 Lisboa, Portugal
ITIL Version 5 Foundation Training Location in Portugal
Reid's Palace, A Belmond Hotel, Estrada Monumental 139, 9000-098 Funchal, Portugal
Upskill Service Management
Trusted by Leading Enterprises in Portugal
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"The organisation was very good. The team activity in the warehouse was productive. In the evening we had a great experience."
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"It was a great experience, Sathish was a great trainer with advanced knowledge and willing to share. He was patient with the very many questions."
"Ease of navigation and very knowledgeable instructor"
"It was a great learning experience with Mr Alex whose approach was very good throughout the course. Maintained a very good pace."
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Portugal to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that create and continually improve value.
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