From Study to Certified
Build modern IT service management capability with instructor-led ITIL 5 Foundation training in Lisbon, aligned to the AXELOS ITIL 5 (Version 5.0) syllabus and examined by PeopleCert. Ideal for IT and business professionals who want to master digital product and service management, the ITIL Value System and value stream management, then sit the 40-question foundation exam with confidence.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lisbon, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
Certified ITIL 5-F training helps IT and business professionals understand how digital products and services create value and how to manage them across their lifecycle. The course suits service desk analysts, IT support specialists, product and DevOps practitioners and anyone new to ITIL. Whether you are formalising service management skills, moving up from a support role, or joining a nearshore or shared-service team in Lisbon, this training builds capability aligned to modern employer expectations.
If you want a current, digital-era service management credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain practical understanding, exam preparation, and a structured path from learning to certification.
For Organizations
ITIL 5 Foundation group training helps organisations equip service and delivery teams with a common, current framework for managing digital products and services. The training can be delivered for service desks, IT operations groups or cross-functional product teams. For organisations in Lisbon modernising IT operations or scaling nearshore delivery, this training provides a scalable, flexible way to raise service quality.
If your teams still rely on older, inconsistent ITSM habits, ITIL 5-F group training creates a shared approach to value co-creation, governance and continual improvement that lifts service performance across the business.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL 5 Foundation is fast becoming a baseline credential for IT service management roles across Lisbon, where global technology firms, nearshore delivery centres and financial-services operations run large digital service portfolios. Demand spans the ladder, from Service Desk Analyst to IT Service Manager and Head of IT Operations, and current ITSM knowledge is now expected as employers modernise. Here is what the Lisbon market is telling us right now.
ITIL 5 Foundation is more than a certificate. It is a passport into modern IT service management. Join professionals in Lisbon building digital-era service skills. Start today.
Your Lisbon Career TransformationLisbon's IT sector is expanding fast, and employers increasingly separate professionals with current, framework-based service management skills from the rest. Here is which side of that line you want to be on.
Sources: SalaryExpert, Glassdoor, PayScale (Lisbon) 2026.
The ITIL V5 Foundation certification path in Lisbon is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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This training shows you exactly what you will learn in ITIL 5 Foundation: the concepts, principles and practices behind modern digital service management. By the end you can describe the ITIL Value System, apply the guiding principles and explain how value streams and the product and service lifecycle create value.
Understand what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to modern service management.
Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving from output-focused to outcome-focused delivery.
Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to every product and service.
See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that sustains value creation.
Use Focus on value, Start where you are, Progress iteratively, Collaborate and promote visibility, Think holistically, Keep it simple, and Optimise and automate to guide decisions.
Understand the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and how they work together to create value.
Explore the role of ITIL management practices and practice guides, and apply the continual improvement model to support long-term organisational success.
Identify, map and manage value streams to improve flow, visibility and outcomes, using metrics to surface waste and design better delivery across digital services.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1210
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Lisbon who want to build modern IT service management capability and pass the PeopleCert exam with confidence. As a PeopleCert Accredited Training Organization, we combine accredited trainers, official AXELOS-aligned courseware, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Lisbon, we ensure that whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes, backed by ISO 9001:2015 and ISO 27001:2022 certified operations.
12M+
Hours of Training Delivered
4
Flexible Learning Modes
98%
First-Attempt Pass Rate
5000+
Accredited Trainers Globally
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
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ITIL Version 5 Foundation Training Location in Lisbon
Corinthia Hotel Lisbon, 105, Avenida Columbano Bordalo Pinheiro, Sete Rios, Campolide, Lisboa, 1099-031, Portugal
ITIL Version 5 Foundation Training Location in Lisbon
Praça Dom Pedro IV, Santa Justa, Santa Maria Maior, Madalena, Lisboa, Portugal
Leading Organisations
Passed the Exam with Confidence
"The training made ITIL 5 concepts genuinely clear, especially the ITIL Value System and value streams. The mock exams matched the real format, and I passed the PeopleCert exam on my first attempt."
Tiago Ferreira
IT Support Specialist
0/0
Practical and Immediately Useful
"As a service desk team lead, I finally have a shared language for continual improvement and the four dimensions. The trainer used realistic examples that mapped straight to my daily work in Lisbon."
Mariana Costa
Service Desk Team Lead
0/0
A Strong Step up in My Career
"I took the course to move towards a service delivery role. The guiding principles and product and service lifecycle content gave me exactly the vocabulary employers here look for."
Rui Almeida
IT Operations Analyst
0/0
Consistent Training for Our Whole Team
"We trained our nearshore delivery team on ITIL 5 Foundation. The sessions were well structured and consistent, and our teams now approach service management with a common, modern framework."
Ana Rodrigues
IT Service Management Lead, Financial Services
0/0
Tailored Corporate Delivery That Worked
"The corporate programme was tailored to our operations and delivered on schedule. Our IT operations group came away able to talk about value streams and continual improvement with confidence."
Joao Pereira
Head of IT Operations, Technology Services
0/0
4.6
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Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, introducing digital product and service management, the ITIL Value System and the practices that help organisations co-create value. It is open to IT and business professionals at any career stage, with no formal prerequisites.