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As a trusted ITIL Version 5 Foundation training company, Invensis Learning helps you build modern IT service management skills with ITIL 5 Foundation training in Porto. Delivered live virtual (online) and in classroom, this programme prepares IT and business professionals to master the ITIL Value System, the product and service lifecycle and value co-creation, and to pass the AXELOS (PeopleCert) ITIL 5 Foundation exam with confidence.
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16
Hours
16
PDUs
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EUR 1210
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Porto, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Of Getting ITIL 5 Foundation Certified in Porto
For Individuals
ITIL 5 Foundation training helps you validate modern service management knowledge and stand out in Porto's competitive IT market. The qualification suits IT professionals, digital product managers, and business staff who work alongside digital service teams. Whether you are moving into IT service management, updating from ITIL 4, or supporting a nearshore delivery team, this training builds capability aligned with what current employers expect.
If you want a recognised, current-edition credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain structured knowledge of the ITIL Value System, exam-ready practice, and a qualification that Porto's growing tech employers value.
For Organizations
ITIL 5 Foundation group training helps organisations in Porto build consistent, modern service management practice. The training can be delivered for IT operations teams, service desks, or entire delivery centres. For employers looking to raise service quality and connect IT delivery to business value, this training provides a scalable, flexible solution.
If your teams struggle with fragmented ways of working across projects and clients, ITIL 5 Foundation training creates a shared service management language. Staff gain a standardised approach to value co-creation, lifecycle management and continual improvement.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Earning Power
ITIL 5 Foundation has become a practical marker of modern service management knowledge across Porto, valued by nearshore IT providers, shared services centres, fintech firms and retail technology employers that run large digital service operations. As Portugal's tech sector expands and companies formalise their service management, certified professionals are increasingly in demand. Roles range from service desk analyst to incident, change and IT service manager, and here is what the local market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Porto : Salary Insights and Trends
Hiring Companies in Porto
SalaryExpert · Paylab (Portugal) 2026
Source: Natixis · Sonae · Devoteam
ITIL 5 Foundation is more than a certificate. It is a career step for professionals who make digital services work. Join the ITSM talent that Porto's employers are hiring. Start your journey today.
Your Porto Career TransformationPorto's IT and digital services market is expanding with nearshore growth and digital transformation, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, SalaryExpert, PayScale, Paylab (Portugal) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Porto is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Aligned to All Nine Topic Areas
This ITIL 5 Foundation training gives you working knowledge across all nine topic areas of the official Version 5.0 syllabus. By the end of the programme you can explain the ITIL Value System, apply the guiding principles, and describe how value is co-created across the product and service lifecycle.
Understand what distinguishes digital products and services, how value is created, and how products and services are managed across their lifecycle in the modern digital era.
Learn how value is co-created between providers, consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.
Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, including the external PESTLE factors.
Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.
Use the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practice to real-world digital environments.
Describe the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how they work together to create value.
Explore the role of ITIL management practices and practice guides, and apply the continual improvement model to sustain long-term organisational success.
Identify, map and manage value streams to improve flow, visibility and outcomes, using value stream techniques to make work visible and remove waste.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1210
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Your Trusted ITIL Training Partner in Porto
As a trusted ITIL Version 5 Foundation training company in Porto, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Porto looking to build modern service management capability and pass the Foundation exam. Our programmes combine PeopleCert-accredited trainers, flexible delivery formats, organised courseware, and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning provides a professional training experience built around practical understanding, real-world application, and measurable learning outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Porto
Sheraton Porto Hotel & SPA, 146, Rua de Pedro Hispano, Bessa, Lordelo do Ouro, Lordelo do Ouro e Massarelos, Porto, 4100-476, Portugal
ITIL Version 5 Foundation Training Location in Porto
Pestana Palácio do Freixo, Pousada & National Monument, Porto
Upskill Your Teams in Porto
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"I followed the course more than one year ago, and i was struggling to understand the steps for the exam and application. They immediately jumped in a Zoom call to support and show me what to do. Thanks so much! "
"The course was delivered very well by Vivek. The one 2 one format really helped."
"The course was delivered at very high professional level. With Clear explanation of even most complex topics. The instructor was knowledgeable, patient, and always ready to support and answer questions and genuinely appreciated me as engaged participant. I'm satisfied with the training and would highly recommend it to anyone looking to gain practical high quality knowledge. "
"My instructor Amol was great! I appreciated the real life examples he was able to share that made the framework and tools relevant."
"My instructor PD is really knowledgeable and explained really well the concepts, giving me examples and clarifying when needed. Moreover, he has been very supportive in my learning progress. The materials have been comprehensive and clear too."
"Invensis provided excellent support in helping me activate my benefits. The process was quick, smooth, and very professional. Thank you for the great "
"This training was very much helpful for completing my current job profession. "
"The instructor was Pritesh and the trainning was very clear and as someone who never heard this subject before I was able to understand the topics"
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Portugal to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create value in modern digital environments.
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