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As a trusted ITIL Version 5 Foundation training company, Invensis Learning helps you build modern IT service management skills with ITIL 5 Foundation training in Porto. Delivered live virtual (online) and in classroom, this programme prepares IT and business professionals to master the ITIL Value System, the product and service lifecycle and value co-creation, and to pass the AXELOS (PeopleCert) ITIL 5 Foundation exam with confidence.
Flexible
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Instructor-led
Mode
16
Hours
16
PDUs
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Porto, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps you validate modern service management knowledge and stand out in Porto's competitive IT market. The qualification suits IT professionals, digital product managers, and business staff who work alongside digital service teams. Whether you are moving into IT service management, updating from ITIL 4, or supporting a nearshore delivery team, this training builds capability aligned with what current employers expect.
If you want a recognised, current-edition credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain structured knowledge of the ITIL Value System, exam-ready practice, and a qualification that Porto's growing tech employers value.
For Organizations
ITIL 5 Foundation group training helps organisations in Porto build consistent, modern service management practice. The training can be delivered for IT operations teams, service desks, or entire delivery centres. For employers looking to raise service quality and connect IT delivery to business value, this training provides a scalable, flexible solution.
If your teams struggle with fragmented ways of working across projects and clients, ITIL 5 Foundation training creates a shared service management language. Staff gain a standardised approach to value co-creation, lifecycle management and continual improvement.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL 5 Foundation has become a practical marker of modern service management knowledge across Porto, valued by nearshore IT providers, shared services centres, fintech firms and retail technology employers that run large digital service operations. As Portugal's tech sector expands and companies formalise their service management, certified professionals are increasingly in demand. Roles range from service desk analyst to incident, change and IT service manager, and here is what the local market is telling us right now.
ITIL 5 Foundation is more than a certificate. It is a career step for professionals who make digital services work. Join the ITSM talent that Porto's employers are hiring. Start your journey today.
Your Porto Career TransformationPorto's IT and digital services market is expanding with nearshore growth and digital transformation, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, SalaryExpert, PayScale, Paylab (Portugal) 2026.
The ITIL V5 Foundation certification path in Porto is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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This ITIL 5 Foundation training gives you working knowledge across all nine topic areas of the official Version 5.0 syllabus. By the end of the programme you can explain the ITIL Value System, apply the guiding principles, and describe how value is co-created across the product and service lifecycle.
Understand what distinguishes digital products and services, how value is created, and how products and services are managed across their lifecycle in the modern digital era.
Learn how value is co-created between providers, consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.
Apply a holistic view across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, including the external PESTLE factors.
Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.
Use the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practice to real-world digital environments.
Describe the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how they work together to create value.
Explore the role of ITIL management practices and practice guides, and apply the continual improvement model to sustain long-term organisational success.
Identify, map and manage value streams to improve flow, visibility and outcomes, using value stream techniques to make work visible and remove waste.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1210
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
As a trusted ITIL Version 5 Foundation training company in Porto, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Porto looking to build modern service management capability and pass the Foundation exam. Our programmes combine PeopleCert-accredited trainers, flexible delivery formats, organised courseware, and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning provides a professional training experience built around practical understanding, real-world application, and measurable learning outcomes.
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ITIL Version 5 Foundation Training Location in Porto
Sheraton Porto Hotel & SPA, 146, Rua de Pedro Hispano, Bessa, Lordelo do Ouro, Lordelo do Ouro e Massarelos, Porto, 4100-476, Portugal
ITIL Version 5 Foundation Training Location in Porto
Pestana Palácio do Freixo, Pousada & National Monument, Porto
Leading Employers in Porto
Passed First Time with Confidence
"The ITIL 5 Foundation course finally made the value system click for me. The trainer used real service desk examples, and the mock exams matched the actual 40-question format closely. I passed on my first attempt."
Joao Ferreira
IT Support Analyst
0/0
A Smooth Update to the Current Edition
"As someone moving from ITIL 4, I needed to understand the product and service lifecycle and value stream mapping. The sessions were clear and practical, and I could apply the guiding principles at work almost immediately."
Mariana Costa
Service Desk Team Lead
0/0
Practical and Well Organised
"Good structure and strong support before the exam. The continual improvement model and the four dimensions were explained with examples I recognised from my own team. The live virtual format fit my schedule well."
Ricardo Almeida
Systems Administrator
0/0
Consistent Practice Across Our Teams
"We trained our whole service management team through Invensis Learning. The corporate sessions were tailored to our nearshore delivery model, and afterwards our teams shared a common language for incidents and changes. Service quality improved."
Ana Sousa
IT Operations Manager
Nearshore Software Services Firm
0/0
Strong Corporate Training Experience
"The onsite ITIL 5 Foundation programme was well coordinated from scheduling to certification. Our staff appreciated the accredited trainers and the practical case discussions. It was a solid investment in our service management capability."
Pedro Marques
Head of Learning and Development
Shared Services Centre
0/0
4.6
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Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.
ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create value in modern digital environments.