Understand the key concepts and principles of Root Cause Analysis including its definition, applications, and why systematic RCA matters for quality and process improvement
Learn improvement methodologies including the 3Cs framework, 8Ds approach, PDCA cycle, DMAIC, Kaizen, and Kepner-Tregoe Analysis based on the course curriculum
Explore practical use cases showing how RCA techniques are applied in manufacturing, service, and operations environments across Trinidad and Tobago industries
Build role-relevant knowledge of cause and effect diagrams, Pareto analysis, fault tree analysis, scatter diagrams, and control charts that support better problem-solving decisions