Module 2: The Four Dimensions of Service Management
- Organisations and people
- Information and technology
- Partners and suppliers
- Value streams and processes; external influencing factors (PESTLE)
ITIL 4 Foundation Certification Training in Ukraine
From Study to Certified
Invensis Learning is a trusted ITIL 4 Foundation training company. Designed for IT and business professionals across Ukraine, this instructor-led ITIL 4 programme introduces the globally recognised IT service management framework from AXELOS and PeopleCert. Learn the Service Value System, the seven guiding principles and core practices, and prepare with confidence for the ITIL 4 Foundation exam in flexible online and classroom formats.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
26.9K+ already enrolled
4.6 (2490+ Reviews)
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Starts from
UAH 53400
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
What Is the ITIL 4 Foundation Certification?
Your Entry into Modern IT Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ukraine, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.
Next: What's Included
What's Included in Your ITIL 4 Foundation Training
2 days of PeopleCert-accredited training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL 4 Foundation Digital Courseware
Guiding Principles, Continual Improvement Model and key ITIL practices
Practice questions, full-length mock exams and exam simulator access
PeopleCert ITIL 4 Foundation exam voucher
ITIL 4 Foundation certificate valid for 3 years and digital badge on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
Next: Course Highlights
Key Highlights
of the ITIL 4 Foundation Certification Training Course
Next: Eligibility Criteria
ITIL 4 Foundation Certification Eligibility in Ukraine
Do You Qualify for the ITIL 4 Foundation Exam?
Next: Benefits
How ITIL 4 Foundation Advances Your Career
Real Outcomes for You and Your Team
For Individuals
ITIL 4 Foundation training helps professionals build practical service management knowledge and prepare for the certification exam. The course suits service desk staff, IT support engineers and anyone moving into IT operations who wants a recognised credential. Whether you are entering service management, switching careers, or proving skills you already use at work, this training builds capability aligned with what employers across Ukraine expect.
If you want a globally recognised entry point into IT service management, ITIL 4 Foundation is a clear path forward. You gain a shared framework, structured exam preparation, and a credential valued across IT outsourcing, banking and telecom employers.
- Earn a globally recognised ITIL 4 credential backed by AXELOS and PeopleCert
- Stand out for service desk, IT support and service management roles in Ukraine
- Speak a common service management language used across global IT teams
- Apply the seven guiding principles to real workplace decisions
- Build a foundation to progress into ITIL 4 Managing Professional and Strategic Leader streams
- Improve your earning potential in Ukraine's high-paying IT sector
- Prepare thoroughly for the closed-book, 40-question exam
- Gain the confidence to support and improve tech-enabled services
For Organizations
ITIL 4 group training helps organisations build consistent service management capability by equipping teams with a shared framework and practical skills. The training can be delivered for service desks, IT operations or whole support functions. For organisations that deliver IT services to global clients, this training creates the structure and common language that customers increasingly expect.
If your teams handle incidents and changes in different ways, ITIL 4 group training creates a single service management approach. Staff gain a standardised method for supporting users, improving services and connecting IT work to business value.
- Standardise IT service management practices across teams and locations
- Improve incident, problem and change handling for fewer disruptions
- Align IT delivery with business value and customer outcomes
- Strengthen service quality for outsourcing and managed-service clients
- Build a shared ITIL 4 vocabulary across IT operations
- Support business continuity and resilience in demanding conditions
- Upskill service desks with flexible, customised group training
- Raise process maturity and audit readiness
Next: Exam Format
ITIL 4 Foundation Exam Format in UkraineWhat to expect on exam day
The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.
Next: Certification Cost
ITIL 4 Foundation Certification Cost in Ukraine
Next: Who Can Take
Who Should Take ITIL 4 Foundation Certification Training in Ukraine?
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Why ITIL 4 Foundation Is Worth It in Ukraine
Roles, Demand and Pay
ITIL 4 has become a baseline service management credential across Ukraine, valued by IT outsourcing firms, banks, telecom operators and public-sector teams that run service desks, support functions and IT operations. As Ukrainian providers deliver managed services to global clients and digital public services expand, professionals who understand modern ITSM are increasingly sought after. Demand spans entry-level service desk roles through to service delivery managers, and here is what the market is telling us right now.
Designation
ITIL 4 Foundation Certified Professionals in Ukraine : Salary Insights and Trends
Hiring Companies in Ukraine
₴300KMin
₴420KAverage
₴600KMax
Work.ua · SalaryExpert (Ukraine) 2026
SoftServeEPAMCiklumIntellias
Source: SoftServe · EPAM · Ciklum · Intellias
Service Management Challenges Driving ITIL 4 Demand in Ukraine
ITIL 4 Foundation is a practical first step into service management. Join professionals across Ukraine building the skills employers need. Start your journey today.
Your Ukraine Career TransformationYour Service Management Career, Before and After
What ITIL 4 Foundation Changes
Ukraine's IT sector keeps expanding through outsourcing, digital government and cloud adoption, and employers increasingly separate professionals who understand structured service management from those who do not. Here is which side of that line you want to be on.
Sources: State Statistics Service of Ukraine, SalaryExpert, dev.ua, Work.ua 2026.
How to Get ITIL 4 Founfdation Certified in Ukraine
Step-by-Step Certification Process
The ITIL 4 Foundation certification path in Ukraine is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
Module 3: The ITIL Service Value System (SVS)
- Overview and purpose of the service value system
- How the SVS components fit together
- Opportunity, demand, and value
- Governance and continual improvement in the SVS
Module 4: The Seven Guiding Principles
- Focus on value; start where you are
- Progress iteratively with feedback; collaborate and promote visibility
- Think and work holistically; keep it simple and practical
- Optimize and automate; applying the principles together
Module 5: The Service Value Chain
- Purpose of the service value chain
- The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
- How value chain activities combine into value streams
- Connecting the value chain to ITIL practices
Module 6: ITIL Practices Overview
- General management, service management, and technical management practices
- Purpose of the 34 ITIL practices
- How practices support value chain activities
- Continual improvement as a practice and a model
Module 7: Key ITIL Practices in Detail
- Incident management, problem management, and service desk
- Change enablement, service request management, and service level management
- Information security management, relationship management, and supplier management
- ITIL 4 Foundation exam preparation and the PeopleCert exam
Course Curriculum
of the ITIL 4 Foundation Certification Training
The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.
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Module 1: Service Management Key Concepts
- Value, value co-creation, and value streams
- Organisations, service providers, consumers, and stakeholders
- Products and services; service offerings and service relationships
- Outcomes, costs, risks, utility, and warranty
Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.
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Skills You Will Build with ITIL 4
Capabilities You Can Apply at Work
This training covers what you will learn in ITIL 4 Foundation: the concepts, the Service Value System, the guiding principles and the core practices that underpin modern IT service management. By the end you can speak the language of ITSM and apply it at work.
Service Management Fundamentals
Understand what services and value are in ITIL 4: how value is co-created between providers and consumers, the meaning of utility and warranty, and key terms such as outcomes, costs and risks. This is the foundation for everything else in the framework.
The ITIL 4 Service Value System
Explain how the Service Value System brings together the guiding principles, governance, the service value chain, practices and continual improvement to enable value creation from end to end.
The Seven Guiding Principles
Apply principles such as focus on value, start where you are, and progress iteratively with feedback to guide everyday service management decisions and improvements.
The Four Dimensions of Service Management
Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.
Core ITIL Management Practices
Work with key practices including incident management, problem management, change enablement, the service desk and service level management to support users effectively.
Continual Improvement and Metrics
Use the continual improvement model, service level agreements, and key metrics and KPIs to measure performance and keep improving services over time.
ITIL 4 Foundation Training Modes
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.
ITIL 4 Foundation Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
ITIL 4 Foundation Corporate Group Training
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to build capabilities at scale, standardise knowledge, and support workforce development through customised team learning initiatives. Training can be tailored to business objectives, team roles, and organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
ITIL 4 Foundation Focused 1-to-1 Training
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
ITIL 4 Foundation Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
UAH 53400
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
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Why Choose Invensis Learning in Ukraine
Your Trusted Training Partner
Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Ukraine that want to build IT service management capability and prepare for the exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware, and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Ukraine, provides a professional learning experience built around practical understanding, real-world application, and measurable outcomes.
- Accredited ITIL 4 training aligned to the AXELOS and PeopleCert syllabus
- Experienced, certified trainers with real IT service management experience
- Flexible formats, including online (live virtual) and instructor-led classroom training
- Exam-focused preparation with practice questions and mock tests
- ISO 9001 and ISO 27001 certified training delivery
- Dedicated learner support before, during and after the course
- Customised corporate group training for teams across Ukraine
- Trusted by professionals and organisations across many industries
200K+
Professionals Trained
12M+
Hours of Training Delivered
4
Flexible Learning Modes
98%
First-Attempt Pass Rate
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
ITIL 4 Foundation Training Locations in Ukraine
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL 4 Foundation Training Location in Ukraine
Premier Palace Hotel Kyiv, Ukraine
ITIL 4 Foundation Training Location in Ukraine
InterContinental, 2-А, Velyka Zhytomyrska Street, Volodymyr City, Old Kyiv, Center, Shevchenkivskyi District, Kyiv, 01001, Ukraine
Corporate ITIL 4 Training in Ukraine
Scale Team Capability
- Customised ITIL 4 training for service desks and IT operations teams
- Flexible delivery through onsite, live virtual or hybrid formats across Ukraine
- Schedules aligned to your team's availability and time zone
- Certified trainers with hands-on service management experience
- Role-based examples for outsourcing, banking and telecom contexts
- Progress tracking, assessments and dedicated coordination
- Scalable delivery for local and distributed teams
Trusted by Leading Enterprises in Ukraine
EPAMSoftServeGlobalLogicKyivstarPrivatBankCiklum
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What Our Learners Say About Us
"This is a good conduct of the information contained in e-mail for me ."
"I have attended a lot of trainings in my career, but the one Invensis Learning arranged for ITIL Foundation was the best. Everything was a seamless experience. The trainer was excellent in his training delivery and the practice tests gave me the confidence to clear my exam on the first attempt."
Abdul M A
(4.5/5)
"The trainer was excellent with her subject knowledge and helped the batch understand the ITIL Concepts. The study guide was easy to understand as it had lot of diagrams to interpret those concepts in day-to-day work."
Micah G
(4.0/5)
"The trainer has sound practical knowledge of implementing the ITIL framework. The training was very effective and made me confident about all the concepts of ITIL Foundation for the certification exam. All this helped me to clear the ITIL Foundation Certification Exam. I recommend that others also attend Invensis Learning training programs."
Suraj K
(5.0/5)
"It was a great experience, Sathish was a great trainer with advanced knowledge and willing to share. He was patient with the very many questions."
"16 hour course could have been 4 hours. Covered ITIL entry level service terminology, more suited for first year High School (at latest) intro to IT Service terms."
"As a Service Process Owner, I found the ITIL 4 Foundation Certification Course by Invensis Learning to be incredibly valuable. The training provided a comprehensive understanding of IT service management and its best practices. The instructors were knowledgeable, and the interactive sessions enhanced my learning experience. I’m now better equipped to optimize our processes and contribute to our organization’s success. Highly recommend Invensis Learning for anyone looking to advance their career!"
Philipp Schulz
(5.0/5)
"your Sales Rep Kevin was very pushy to sign up but when we finally did we had no support - no confirmation of booking, and constant reminders to pay even when we already had. The training itself was good, the trainer was great although she had her camera off the entire training. "
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ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS and PeopleCert, the global standard for IT service management. It introduces the Service Value System, the four dimensions, the seven guiding principles and core practices for delivering and improving tech-enabled services.