Module 2: Enhanced ITIL Service Value System (SVS)
- Evolution of the Service Value System in Version 5
- Updated governance approaches
- How guiding principles apply in AI-enabled environments
- Value chain activities enhancements
ITIL 5 Foundation Bridge Certification Training in Ukraine
Walk Out Certified
Already hold any ITIL 4 certification? Upgrade to the current ITIL 5 in a single accredited day. This live online, instructor-led bridge programme prepares Ukrainian ITSM professionals for the AXELOS (PeopleCert) ITIL Foundation Bridge Version 5 exam, focusing only on what is new in ITIL 5 so you earn the recognised ITIL 5 Foundation credential fast.
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
What Is the ITIL 5 Foundation Bridge Certification?
Your Fast Route from ITIL 4 to ITIL 5
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ukraine, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.
Key Highlights
of the ITIL (Version 5) Foundation Bridge Training Course
ITIL V5 Foundation Bridge Certification Eligibility in Ukraine
Do You Qualify for the ITIL (Version 5) Foundation Bridge Exam?
Benefits
Of Upgrading to ITIL 5 with the Bridge
For Individuals
The ITIL 5 Foundation Bridge is built for ITIL 4 Foundation holders who want the current credential without repeating what they already know. In one focused day you cover only what is new and changed in ITIL 5, then sit a short exam to earn the ITIL 5 Foundation designation. It suits service desk leads, incident and change managers, service delivery managers and ITSM consultants across Ukraine's IT, fintech and public-sector organisations who need their skills to reflect the latest framework.
If you want to stay competitive as Ukrainian employers adopt ITIL 5, the Bridge is the shortest path. You gain updated knowledge, a globally recognised AXELOS credential valid for three years, and a gateway to higher ITIL 5 qualifications.
- Upgrade your ITIL 4 Foundation credential to the current ITIL 5 Foundation in a single day
- Stay employable as Ukrainian employers move service management to the ITIL 5 framework
- Master new ITIL 5 topics such as the product and service lifecycle and value stream management
- Understand digital and AI-enabled service delivery reflected in ITIL 5
- Earn a globally recognised AXELOS credential valid across 200-plus countries
- Progress toward higher ITIL 5 qualifications with Foundation as your gateway
- Learn only what has changed, so you invest minimal time for maximum credential value
- Communicate confidently in updated ITIL 5 language with teams and stakeholders
For Organizations
ITIL 5 Foundation Bridge group training helps organisations move an entire ITIL 4 certified team to the current framework in a single day per person. Delivered live virtual or onsite, it standardises service management practice on ITIL 5 across service, delivery and support functions. For IT service providers, banks and shared-service centres in Ukraine, it is an efficient way to keep credentials current and client-ready.
If your team is spread across Kyiv, Lviv and Kharkiv, the Bridge creates a shared ITIL 5 vocabulary and updated practice without pulling people out for two-day retraining. Cohorts, scheduling and reporting are tailored to your business.
- Transition an entire ITSM team from ITIL 4 to ITIL 5 in one training day per person
- Standardise service management practice on the latest ITIL 5 framework
- Close the strategy-to-delivery gap with value stream management skills
- Prepare teams for AI-enabled and digital product and service management
- Deliver flexible live virtual or onsite training across Ukrainian locations
- Keep certifications current for client tenders that require ITIL credentials
- Build a shared ITIL 5 vocabulary across service, delivery and support teams
- Scale training for distributed teams in Kyiv, Lviv and beyond
ITIL V5 Foundation Exam Format in UkraineWhat to expect on exam day
The ITIL Foundation Bridge (Version 5) exam tests only what is new and changed in ITIL (Version 5) relative to ITIL 4. Existing ITIL 4 knowledge is assumed as the baseline and is not re-tested. The exam covers the five topic areas PeopleCert publishes for the Bridge: key enhancements in ITIL (Version 5), digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL (Version 5) in practice. Through a combination of multiple-choice questions, candidates are tested on their understanding of the differences between ITIL 4 and ITIL (Version 5).
ITIL V5 Foundation Bridge Certification Cost in Ukraine
Your ITIL 5 Career Path in Ukraine
Roles, Demand and Earning Power
ITIL is the backbone of IT service management across Ukraine's outsourcing, fintech and public-sector employers, and moving to ITIL 5 keeps certified professionals ahead as the framework evolves. With Diia.City hosting 800-plus IT companies and digital government and banking scaling fast, demand for current service management skills runs from service desk leads to service delivery managers and heads of IT. Here is what the Ukrainian market is signalling now.
Industry Forces Driving ITIL 5 Demand in Ukraine
ITIL 5 is more than a refreshed framework. It is how Ukrainian service management teams stay current, client-ready and confident in AI-enabled delivery. Upgrade your ITIL 4 credential and lead the transition. Start today.
Your Ukraine Career TransformationFrom ITIL 4 Today to ITIL 5 Certified
See What the Bridge Changes
Ukraine's IT, fintech and public-sector employers are moving service management to ITIL 5, and they increasingly separate professionals on the current framework from those on the last one. Here is which side of that line you want to be on.
Sources: ERI SalaryExpert, WorldSalaries, DOU (Ukraine) 2026.
How to Get ITIL V5 Foundation Bridge Certified in Ukraine
Step-by-Step Certification Process
The ITIL V5 Foundation Bridge path in Ukraine is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.
Module 3: Unified Digital Product and Service Lifecycle
- Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
- Understanding how products and services are managed together in a single, integrated lifecycle
Module 4: AI Integration and AI Governance
- AI-native framework principles
- Responsible AI adoption guidance
- AI governance concepts and frameworks
- Managing AI-driven automation
- Ethical AI considerations
- Risk management for AI-enabled services
Module 5: Value Streams and Value Co-Creation
- Identifying, mapping, and managing value streams
- Enhanced value stream mapping techniques
- Improving flow, visibility, and outcomes
- Value co-creation with stakeholders
Module 6: Experience Management (New Emphasis)
- Customer experience focus
- User experience integration
- Experience-driven service delivery
- Measuring experience outcomes
- Transparency and measurable value
Module 7: Four Dimensions of Product and Service Management
- Organisations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
- How dimensions apply to digital products and services
Module 8: Digital Operating Models
- Modern organisational structures
- Digital-first business approaches
- Agile and adaptive ways of working
- Integration with Design Thinking, Agile, and DevOps
Module 9: Sustainability Integration
- Sustainability-driven service design
- Environmental responsibility in IT operations
- Long-term operational resilience
- Sustainable value creation
Module 10: Updated ITIL Practices
- Terminology updates in the 34 ITIL practices
- How practices apply in Version 5 context
- Practice alignment with unified lifecycle
Module 11: Transformation and Change
- Managing transformation in digital environments
- Organisational Change Management (OCM) integration
- Leading change in AI-enabled contexts
Module 12: Role-Aligned Guidance
- Clearer, more targeted guidance for specific roles
- Practical, actionable frameworks
- Less abstract, more dynamic models
Course Curriculum
of the ITIL (Version 5) Foundation Bridge Certification Training
The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.
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Module 1: What's New in ITIL Version 5
- Overview of the evolution from ITIL 4 to Version 5
- Understanding the 40% retained, 24% modified, and 36% new content breakdown
- Key reasons for the Version 5 update
With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.
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Skills You Will Master in the ITIL 5 Bridge
From Lifecycle to Value Streams
In this ITIL 5 Foundation Bridge programme you will learn exactly what is new and changed in ITIL 5 relative to ITIL 4, so you can apply the updated framework at work. By the end you can navigate the product and service lifecycle, value stream management and enhanced value creation with confidence.
Key ITIL 5 Enhancements
Understand what has changed since ITIL 4, including new and refined concepts, structural updates and terminology, so you can work confidently within an ITIL 5 environment.
Product and Service Lifecycle
Apply the ITIL 5 product and service lifecycle, from Discovery, Design and Build to Operation, Delivery and Support, as the core organising principle for digital delivery.
Value Stream Mapping and Management
Use value stream mapping and management, a dedicated discipline introduced in ITIL 5, to connect strategy to delivery and track measurable, outcome-focused value.
Digital and AI-Enabled Service Management
Explore how ITIL 5 reflects modern digital and AI-enabled environments and how growing complexity shapes service management across the full lifecycle.
Enhanced Value Co-Creation
Extend the ITIL 4 value co-creation model across the full stakeholder ecosystem, including sustainability and experience, and link strategy to measurable outcomes.
Applying ITIL 5 at Work
Integrate ITIL 5 enhancements into your existing ITIL 4 practice to improve collaboration, performance and results in real Ukrainian service management contexts.
Who Should Take
ITIL V5 Foundation Bridge Certification Training in Ukraine?
IT Service Manager
ITSM Practitioner
Service Desk Lead
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
ITIL-certified Professional
ITIL V5 Foundation Bridge Certification Training Modes
for Professionals and Teams
We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.
ITIL V5 Foundation Bridge Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.
ITIL V5 Foundation Bridge Corporate Group Training
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations looking to upgrade employee knowledge to the latest ITIL framework, standardise service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customised to organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.
ITIL V5 Foundation Bridge Focused 1-to-1 Training
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customised coaching support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.
ITIL V5 Foundation Bridge Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
UAH 17650
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.
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ITIL Bridge Training in Ukraine, Done Right
Why Learners Choose Invensis Learning
Invensis Learning delivers accredited ITIL 5 Foundation Bridge training for individual professionals and organisations that want to move from ITIL 4 to the current framework efficiently. As a trusted ITIL 5 Foundation Bridge training company in Ukraine and a PeopleCert Accredited Training Organization, we combine official AXELOS-aligned courseware, accredited trainers and flexible delivery formats. Whether you enrol as an individual or plan a corporate cohort, you get a professional training experience built around practical understanding, real-world application and a clear path to the ITIL 5 Foundation credential.
- PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation Bridge training
- Accredited, experienced trainers with real IT service management practice
- Focused one-day format that covers only what is new in ITIL 5
- Flexible live virtual and onsite delivery across Ukraine
- Courseware aligned to the official AXELOS Bridge syllabus
- Practice questions and mock assessments for exam readiness
- Dedicated learner support before, during and after training
- Trusted by professionals and organisations across many industries
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ITIL (Version 5) Foundation Bridge Course Training Locations in Ukraine
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL V5 Foundation Bridge Training Location in Ukraine
Premier Palace Hotel Kyiv, Ukraine
ITIL V5 Foundation Bridge Training Location in Ukraine
InterContinental, 2-А, Velyka Zhytomyrska Street, Volodymyr City, Old Kyiv, Center, Shevchenkivskyi District, Kyiv, 01001, Ukraine
Corporate ITIL Bridge Training
Upskill Your Ukraine Workforce
- Transition entire ITSM teams from ITIL 4 to ITIL 5 in one day per person
- Customised live virtual or onsite delivery across Ukrainian locations
- Accredited PeopleCert trainers with real service management experience
- Flexible scheduling aligned to your team's availability
- Group pricing and dedicated coordination for corporate cohorts
- Progress tracking, assessments and post-training support
- A shared ITIL 5 vocabulary across service, delivery and support teams
Trusted by Teams Across Ukraine
EPAMSoftServeGlobalLogicIntelliasCiklumKyivstar
What Our Learners Say
Upgraded to ITIL 5 in a Single Day
"The one-day Bridge was exactly what I needed to move from ITIL 4 to ITIL 5. The trainer focused only on what had changed, and the value stream management and lifecycle topics finally clicked. I passed the exam first time."
Oleksandr Kovalenko
IT Service Delivery Manager
0/0
Efficient and Well Focused
"As a service desk lead I did not want to sit a full Foundation again. The Bridge covered the new ITIL 5 concepts clearly, and the mock questions matched the real exam format. Great use of my time."
Kateryna Bondarenko
IT Service Desk Lead
0/0
Kept My Credential Current
"I needed my ITIL credential to reflect the current framework for client work. The digital product and service management content was genuinely useful, and the trainer explained the updated language really well."
Andriy Melnyk
ITSM Consultant
0/0
Seamless Team Transition to ITIL 5
"We moved our whole support team from ITIL 4 to ITIL 5 through Invensis Learning. Scheduling around our shifts was easy, and everyone came away with a shared ITIL 5 vocabulary. A smooth corporate rollout."
Iryna
L&D Manager, IT Outsourcing Firm
0/0
Standardised Our Practice on ITIL 5
"The Bridge helped us standardise service management on the latest framework across our operations team. The value stream focus mapped neatly onto our delivery, and the training was practical rather than theoretical."
Dmytro
Head of IT Operations, Fintech Company
0/0
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Frequently Asked Questions
Here's everything you may ask...
The ITIL 5 Foundation Bridge is an AXELOS (PeopleCert) qualification for professionals who already hold any ITIL 4 certification and want to update their knowledge and credential to ITIL 5. It focuses only on what is new and changed in ITIL 5, so you transition efficiently without repeating ITIL 4 content.