Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN SIAM Foundation Certification?Your Entry into Service Integration

    The EXIN SIAM Foundation (SIAM-F) is an entry-level certification that validates your knowledge of Service Integration and Management (SIAM), the discipline of governing multiple IT service providers so they deliver as one accountable service. Awarded by EXIN, it is the first credential in the EXIN SIAM scheme and is built on the EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge (SIAM BoK) published by Scopism. SIAM Foundation certification training in Ukraine is aimed at IT service management professionals who work across banks, telecom operators, outsourcing firms and public bodies that run complex multi-supplier estates. You learn the SIAM ecosystem, the three-layer model, roles, processes and governance that keep end-to-end services reliable when many providers are involved. With no formal prerequisites and a lifetime credential, SIAM-F is an accessible next step for ITIL holders and service managers alike. Get SIAM certified with Invensis Learning and move into service integration roles with confidence.

    Invensis Learning is an EXIN Accredited Training Provider in Ukraine, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN SIAM Foundation Certification?Your Entry into Service Integration

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Ukraine, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the SIAM Foundation Training Course

    SIAM Foundation Certification Eligibility in UkraineDo You Qualify for the SIAM Foundation Exam?

    Why the SIAM Foundation Credential Pays OffSkills Employers in Ukraine Reward

    SIAM Foundation Exam Format in UkraineWhat to expect on exam day

    The SIAM Foundation exam validates your understanding of the Service Integration and Management (SIAM) methodology for managing multi-supplier service ecosystems. The exam focuses on the SIAM ecosystem and roles, the four SIAM structures (External, Internal, Hybrid, Lead Supplier), the SIAM roadmap, governance models, processes and practices, and challenges in multi-vendor environments. Through a combination of multiple-choice questions, candidates are tested on their ability to apply SIAM principles in real-world multi-supplier service environments.

    SIAM Foundation Certification Cost in Ukraine

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where SIAM Skills Take You in UkraineIn-Demand IT Service Roles

    SIAM Foundation is becoming a recognised marker of service governance capability across Ukraine's IT sector, valued by outsourcing firms, banks, telecom operators and public bodies that run complex multi-supplier estates. As Ukrainian teams deliver into regulated EU and US environments and modernise banking, telecom and government IT, professionals who can integrate multiple providers are increasingly sought after. Demand runs from service desk and delivery managers to service integration leads, and here is what the market shows right now.

    Market Forces Fuelling SIAM Demand in Ukraine

    SIAM Foundation is more than a certificate. It is the governance skill that keeps multi-supplier IT services accountable. Join Ukraine's service professionals building integration capability and start your SIAM journey today.

    Your Ukraine Career Transformation

    Where You Stand Today,

    And Where SIAM Foundation Takes You

    Ukraine's IT market is expanding through outsourcing, fintech and digital government, and employers increasingly separate professionals who can govern multiple suppliers from those who cannot. Here is which side of that line you want to be on.

    Sources: SalaryExpert, ERI, Work.ua (Ukraine) 2026.

    How to Get SIAM Foundation Certified in UkraineStep-by-Step Certification Process

    The SIAM Foundation certification path in Ukraine is a streamlined single-exam route designed for professionals seeking to understand Service Integration and Management (SIAM) principles, governance models, roles, and multi-supplier environments. Complete the training, pass the certification exam, and earn a globally recognized credential that remains valid for life.

    Step 1: Enroll in a SIAM Foundation Training Program

    Choose your preferred learning format, such as a SIAM Foundation certification course, live virtual training, self-paced learning, classroom sessions, or corporate group training. Enrollment provides access to learning materials, instructor support, and exam preparation resources.

    Step 2: Create Your EXIN Account

    Create or sign in to your EXIN account at exin.com. Your account stores your exam voucher, schedule, results, and digital badge.

    Step 3: Complete the Training and Practice Mocks

    Attend the full 2-day training and complete chapter quizzes, scenario exercises, and at least one full-length mock exam.

    Step 4: Schedule the SIAM Foundation Exam

    Book your exam through your EXIN account: 40 multiple-choice questions, 60 minutes, 65% pass mark, closed book. Online proctored or test centre.

    Step 5: Schedule Your SIAM Foundation Exam

    Once training is completed, schedule your examination through the certification platform. The SIAM Foundation training and exam process typically includes exam scheduling support and preparation guidance. The examination consists of 40 multiple-choice questions completed within 60 minutes and requires a minimum passing score of 65%.

    Step 6: Activate Your Credential

    EXIN issues your SIAM Foundation digital badge and certificate. Lifetime valid , no renewal required.

    Module 1: SIAM Introduction and History

    • Why SIAM emerged: multi-supplier service environments
    • Definition and scope of SIAM
    • Benefits, drivers, and use cases
    • Relationship to other frameworks (ITIL, COBIT, Lean, Agile)

    Module 2: The SIAM Ecosystem

    • The four SIAM structures: internal, lead supplier, hybrid, externally sourced
    • Customer, Service Integrator, and Service Provider roles
    • Layered model and the SIAM operating model
    • Boundaries, governance, and accountability

    Module 3: SIAM Implementation Roadmap

    • The four-stage SIAM roadmap: Discovery & Strategy, Plan & Build, Implement, Run & Improve
    • Common implementation patterns and approaches
    • Transitioning from legacy operating models to SIAM
    • Critical success factors and lessons learned

    Module 4: SIAM Roles and Responsibilities

    • Customer organisation accountabilities
    • Service Integrator function and roles
    • Service Provider responsibilities
    • RACI in a SIAM context

    Module 5: SIAM Practices

    • People practices: structures, capabilities, governance
    • Process practices: integrated end-to-end processes
    • Measurement practices: performance, quality, value
    • Technology practices: integrated tooling and data

    Module 6: Processes Supporting SIAM and Foundation Exam Prep

    • Strategic, tactical, and operational SIAM processes
    • Common challenges and risks in SIAM adoption
    • SIAM Foundation exam structure and sample questions
    • Final-week revision plan

    Course Curriculumof the SIAM Foundation Certification Training

    The SIAM Foundation curriculum follows the official SIAM Foundation BoK (Scopism) and covers all tested domains across the syllabus.

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    The Capabilities You Build in This SIAM CourseGrounded in the SIAM Body of Knowledge

    SIAM Foundation training gives you practical knowledge across all seven topic areas of the EXIN SIAM Foundation Examination Specification. By the end, you can describe how multi-supplier services are structured, governed and integrated, and you are ready to sit the exam.

    SIAM Concepts and Ecosystem

    Understand what Service Integration and Management is, why it exists, and how the customer organisation, service integrator and service providers work together in a multi-supplier ecosystem.

    The Three-Layer SIAM Model

    Work with the customer, service integrator and service provider layers, the four service integrator sourcing options, and the retained organisation concept that underpins SIAM structures.

    SIAM Roles and Responsibilities

    Map the key roles across the ecosystem, from the SIAM Manager, Service Owner and Process Owner to supplier relationship management and governance board structures.

    Cross-Provider Process Integration

    Coordinate incident, problem, change and service level management across several providers so end-to-end services stay accountable and reliable.

    Governance, Performance and Tooling

    Apply SIAM practices for collaboration, integrated tooling, end-to-end performance reporting and supplier assurance across organisational boundaries.

    Challenges, Risks and Framework Fit

    Recognise the cultural, commercial and operational risks of SIAM, and how it complements ITIL, COBIT, ISO/IEC 20000 and Agile or DevOps ways of working.

    Who Should TakeSIAM Certification Training in Ukraine?

    Service Integration Lead

    Service Manager

    Vendor Manager

    IT Service Manager

    Transformation Lead

    Process Owner / Process Manager

    Service Architect

    Programme Manager (Multi-supplier)

    Who Can Take This Certification Training

    SIAM Foundation Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service integration and management learning journey.

    SIAM Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    UAH 49280

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    SIAM Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom SIAM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    SIAM Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service integration capabilities, improve multi-provider governance, and standardize service management practices across teams. This format is ideal for SIAM Foundation training for companies in Ukraine seeking to build scalable service integration capabilities.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    SIAM Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides SIAM Foundation coaching for professionals seeking individualized support and focused guidance on service integration models, governance frameworks, and implementation practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    SIAM Foundation Live Virtual Training

    SIAM Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    UAH 49280

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis LearningFor Your SIAM Foundation Certification in Ukraine

    Invensis Learning delivers structured SIAM Foundation training for professionals and organisations that need to govern multi-supplier IT services. As an accredited EXIN training partner and SIAM Foundation training company in Ukraine, we combine experienced instructors, EXIN-aligned courseware and flexible delivery so you can prepare for the exam with confidence. Whether you enrol as an individual or plan corporate training for your team, our programmes are designed around practical understanding, real-world application and measurable learning outcomes, backed by ISO 9001:2015 and ISO 27001:2022 certification.

    • Accredited EXIN training partner delivering the SIAM Foundation course
    • Experienced trainers with real IT service management and governance expertise
    • Flexible formats: live online, classroom and corporate group training
    • Structured courseware aligned to the EXIN SIAM Foundation Examination Specification
    • Practice questions and mock exams mapped to the 40-question exam
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Scalable delivery for individuals and distributed teams across Ukraine

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    SIAM Foundation Training Locations in UkraineInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    SIAM Foundation Training Location in Ukraine

    Premier Palace Hotel Kyiv, Ukraine

    SIAM Foundation Training Location in Ukraine

    InterContinental, 2-А, Velyka Zhytomyrska Street, Volodymyr City, Old Kyiv, Center, Shevchenkivskyi District, Kyiv, 01001, Ukraine

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    Corporate SIAM Foundation TrainingFor Your Team in Ukraine

    • Customised delivery for IT operations, PMO, sourcing and service teams
    • Flexible onsite, live virtual, hybrid or blended formats
    • Schedules aligned with your team's availability and time zone
    • Role-based examples drawn from multi-supplier IT environments
    • Progress tracking, assessments and learner feedback
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Ukraine and global locations

    Trusted by Teams

    EPAMSoftServeKyivstarPrivatBankCiklumIntellias

    What Our Learners Say

    The SIAM Model Finally Clicked

    "The training finally made the SIAM ecosystem click for me. Understanding the integrator layer and the process integration model changed how I coordinate our outsourced providers day to day."

    Oleksandr Kovalenko

    IT Service Manager

    0/0

    Passed on My First Sitting

    "Clear, well-structured sessions and mock questions that matched the exam style. I passed the SIAM Foundation exam on my first sitting and now feel confident governing multiple suppliers."

    Iryna Bondarenko

    Service Delivery Lead

    0/0

    Practical and Relevant to My Role

    "As an incident manager working across several vendors, the cross-provider process content was exactly what I needed. The trainer used practical examples that mapped straight to my work."

    Dmytro Shevchenko

    Incident Manager

    0/0

    A Shared Language for Our Suppliers

    "We trained a full service management team and now share one governance language across our supplier estate. Reporting and accountability improved noticeably within a quarter."

    Kateryna Melnyk

    L&D Manager, IT Outsourcing Firm

    0/0

    Tailored to Our Multi-Vendor Setup

    "The corporate programme was tailored to our multi-vendor telecom environment. Our operations leads came away able to hold providers to end-to-end outcomes, not just their own SLAs."

    Andriy Tkachenko

    Head of IT Operations, Telecom Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    EXIN SIAM Foundation (SIAM-F) is an entry-level certification that validates your knowledge of Service Integration and Management, the practice of governing multiple IT service providers so they deliver as one accountable service. It is the first credential in the EXIN SIAM scheme and is based on the SIAM Body of Knowledge published by Scopism.

    General

    What is the EXIN SIAM Foundation certification?

    EXIN SIAM Foundation (SIAM-F) is an entry-level certification that validates your knowledge of Service Integration and Management, the practice of governing multiple IT service providers so they deliver as one accountable service. It is the first credential in the EXIN SIAM scheme and is based on the SIAM Body of Knowledge published by Scopism.

    Who should take SIAM Foundation training in Ukraine?

    It suits IT service management professionals in multi-supplier environments, such as service desk, incident and problem managers, service owners, and sourcing or vendor specialists. It is especially relevant for teams in Ukraine's outsourcing, banking, telecom and public sector organisations that manage several IT providers.

    Is the SIAM Foundation certification worth it?

    Yes. SIAM skills are scarce in Ukraine relative to the deep developer pool, so certified professionals stand out for service integration, delivery and vendor management roles. These roles reach from UAH 587K to over UAH 1.2M a year, and the credential is globally recognised and valid for life.

    Do I need ITIL or prior experience first?

    No. SIAM Foundation has no formal prerequisites and is open to all. Basic familiarity with IT service management concepts, such as from ITIL Foundation, is helpful but not required, which makes SIAM-F an accessible next step for service professionals.

    Is EXIN SIAM Foundation recognised internationally?

    Yes. EXIN is an internationally recognised examination institute operating in over 165 countries, with strong presence across Europe. Employers value EXIN SIAM certifications wherever complex multi-supplier IT environments are managed, including across Ukraine and the wider EU market.

    How long is the certification valid?

    The SIAM Foundation certification is valid for life. It does not expire, and there is no renewal, re-examination or continuing education requirement once you have passed.

    Pricing

    How much does SIAM Foundation training cost in Ukraine?

    Training is priced by format and whether the exam is bundled, so current pricing is available on request. Ask a learning advisor for a tailored quote covering live online, classroom or corporate delivery in Ukraine.

    What is included in the course fee?

    The fee typically includes EXIN-aligned courseware, instructor-led sessions, practice questions and mock exams mapped to the 40-question exam, and learner support. Exam bundling varies by package, so confirm inclusions when you request a quote.

    Is the exam fee included in the training price?

    It depends on the package. EXIN exam vouchers are often bundled with accredited training, but pricing varies by region and channel. Tell us your preference and we will quote training with or without the exam. Request a quote to see the options.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, PMO and service teams. Contact us for a tailored group quote.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the SIAM Foundation exam?

    The EXIN SIAM Foundation exam has 40 single-answer multiple-choice questions to be completed in 60 minutes. It is closed book and can be taken online with EXIN proctoring or at an accredited test location.

    What is the passing score for the exam?

    The pass mark is 65 percent, meaning you must answer at least 26 of the 40 questions correctly. The exam is designed to test knowledge and comprehension of SIAM at a foundational level.

    Which topics does the SIAM Foundation exam cover?

    The exam covers seven topic areas from the EXIN SIAM Foundation Examination Specification: an introduction to SIAM, the implementation roadmap, roles and responsibilities, SIAM practices, supporting processes, challenges and risks, and how SIAM relates to other practices such as ITIL and COBIT.

    Where and how do I book the exam?

    The exam is arranged through an EXIN accredited training provider, usually as part of a training and exam bundle, or directly via EXIN. You can sit it online with EXIN proctoring from home or office, or at an accredited test location.

    What if I do not pass the first time?

    You can re-sit the EXIN SIAM Foundation exam. Our training includes mock exams and prep support to help you pass first time, and we can guide you on re-sit arrangements if needed. Exact re-sit fees are confirmed with EXIN.

    Course Content

    What will I learn in the SIAM Foundation course?

    You will learn the SIAM ecosystem and three-layer model, service integrator sourcing options, SIAM roles, cross-provider process integration, governance and performance practices, and how SIAM complements frameworks such as ITIL, COBIT and ISO/IEC 20000.

    Is the course suitable for beginners?

    Yes. With no formal prerequisites, the course starts from SIAM fundamentals and builds up. Trainers use practical, multi-supplier examples so both newcomers and experienced service managers can follow and apply the concepts.

    How long is the training?

    The SIAM Foundation programme runs for 16 hours, typically delivered over two full days or across several shorter sessions. It covers all seven exam topic areas and prepares you to sit the EXIN exam.

    What learning materials and practice are provided?

    You receive EXIN-aligned courseware, references to the SIAM Body of Knowledge, practice questions and full mock exams mapped to the 40-question format, plus quizzes to identify and strengthen weak areas.

    Is the courseware aligned to the current SIAM standard?

    Yes. The courseware is aligned to the current EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge published by Scopism, so you study the material the exam is actually based on.

    Enrollment

    How do I enrol in the SIAM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, in-person classroom sessions, and customised corporate group training. You can choose the format that fits your schedule and learning style.

    What are the eligibility requirements to enrol?

    Anyone can enrol; SIAM Foundation has no formal prerequisites. The credential is open to all, so you do not need prior SIAM, ITIL or ITSM certification to join the training.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.