Module 2: Service Culture
- Define a service culture
- Explain the elements of a service culture
Starts from
UAH 45810
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Modern Service Management for the Digital Age
Invensis Learning is an EXIN Accredited Training Provider in Ukraine, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).
2 days of EXIN-accredited training (16 hours)
16 PDUs on completion of the training
EXIN accredited digital courseware on the IFDC VeriSM Foundation BoK
Scenario practice on the VeriSM model, Management Mesh and progressive practices
40-question full-length mock exams in the exact format of the live EXIN paper
Study guides, practice tests and simulators
Lifetime-valid EXIN VeriSM Foundation credential on exam pass
Retake the training within 2 months at no additional cost
of the VeriSM™ Foundation Training Course
Do You Qualify for the VeriSM™ Foundation Exam?
Skills and Recognition That Travel
The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.
Service Managers
IT Architects
Service Desk Manager
Project Managers
Process Owners
Process Managers
IT Manager
Business Analysts
Quality Managers
Why VeriSM Foundation Opens Doors
Modern service management skills are increasingly valued across Ukraine's IT services, product, fintech and GovTech employers as they scale cloud, AI and digital public services. VeriSM Foundation signals that you can integrate ITIL, Agile and DevOps under one flexible model and focus delivery on consumer outcomes, exactly what employers running multi-framework environments look for. Demand spans service desk, service delivery and IT operations roles up to IT service leadership, and here is what the market is telling us right now.
Designation
VeriSM™ Foundation Certified Professionals in Ukraine : Salary Insights and Trends
Hiring Companies in Ukraine
work.ua · Glassdoor (Ukraine) 2026
Source: SoftServe · EPAM · Ciklum · NIX
VeriSM Foundation is more than a credential. It is a way to bring order to the frameworks your teams already run. Join professionals in Ukraine who deliver modern, consumer-focused services. Start your journey today.
Ukraine's IT market is scaling cloud, AI and digital public services, and employers increasingly separate professionals who can integrate frameworks from those who cannot. Here is which side of that line you want to be on.
Sources: ERI, work.ua, Glassdoor (Ukraine) 2026.
Step-by-Step Certification Process
The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognised service management credential.
of the VeriSM™ Foundation Certification Training
The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.
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Governance and context questions here connect directly to nearly every later module.
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The Capabilities Behind Modern Service Delivery
Skills covered in VeriSM Foundation span all seven EXIN topic areas, from service culture to the management mesh. By the end of the programme you can help an organisation shape its own flexible, consumer-focused service management approach and prepare confidently for the exam.
Understand what a service is, the shift from product-centric to outcome-centric thinking, and why digital transformation makes flexible, consumer-focused service management essential across Ukraine's IT sector.
Learn the values and behaviours of a consumer-centric organisation, how culture underpins every service decision, and how ethics and trust shape strong provider-consumer relationships.
Explore how teams, structures and servant leadership influence service delivery, and how cross-functional collaboration replaces specialist silos in modern service organisations.
Master the VeriSM model: governance, service management principles, the management mesh, and the Define, Produce, Provide and Respond stages that shape a context-fit approach.
See how ITIL, Agile, DevOps, Lean and SIAM work as practices within the mesh, and how organisations select and combine them based on context rather than a single prescribed method.
Understand how cloud, AI, automation, IoT and analytics reshape service management, and follow the practical steps an organisation takes to adopt and evolve VeriSM.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official EXIN-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen service management capabilities, standardise operational practices, and support workforce development through customised team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Ukraine seeking to build modern service management capabilities across teams.
Official EXIN-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.
Official EXIN-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
UAH 45810
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.
Official EXIN-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
For VeriSM Foundation Certification Training in Ukraine?
Invensis Learning delivers structured VeriSM Foundation training for individual professionals and organisations that want to modernise service management and prepare for the EXIN exam. Our programmes combine accredited trainers, EXIN-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted VeriSM Foundation training company in Ukraine, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.
50+
Industries Served
1-to-1
Doubt-Clearing Sessions
60+
Global Course Portfolio
100+
Countries Served

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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
VeriSM Foundation Training Location in Ukraine
Premier Palace Hotel Kyiv, Ukraine
VeriSM Foundation Training Location in Ukraine
InterContinental, 2-А, Velyka Zhytomyrska Street, Volodymyr City, Old Kyiv, Center, Shevchenkivskyi District, Kyiv, 01001, Ukraine
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Here's everything you may ask...
VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of the VeriSM model, the management mesh, and how organisations define their own service management approach by combining practices such as ITIL, Agile and DevOps.