Module 2: Service Culture
- Define a service culture
- Explain the elements of a service culture
VeriSM Foundation Certification Training in Vietnam
From Study to Certified
Built for IT and business professionals in Vietnam, this EXIN-accredited programme, delivered by a trusted VeriSM Foundation training company, prepares you for the VeriSM Foundation exam and shows how to shape a flexible, digital-age service management approach. Learn to blend ITIL, Agile, DevOps and Lean through the VeriSM management mesh, and earn a globally recognised, lifetime EXIN credential valued across IT services, banking and telecoms.
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Training Schedules
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Mode
16
Hours
16
PDUs
15K+ already enrolled
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
What Is the EXIN VeriSM Foundation Certification?
Modern Service Management for Vietnam
Invensis Learning is an EXIN Accredited Training Provider in Vietnam, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).
Next: What's Included
What's Included in Your VeriSM Foundation Training
2 days of EXIN-accredited training (16 hours)
16 PDUs on completion of the training
EXIN accredited digital courseware on the IFDC VeriSM Foundation BoK
Scenario practice on the VeriSM model, Management Mesh and progressive practices
40-question full-length mock exams in the exact format of the live EXIN paper
Study guides, practice tests and simulators
Lifetime-valid EXIN VeriSM Foundation credential on exam pass
Retake the training within 2 months at no additional cost
Next: Course Highlights
Key Highlights
of the VeriSM™ Foundation Training Course
Next: Eligibility Criteria
VeriSM Foundation Certification Eligibility in Vietnam
Do You Qualify for the VeriSM™ Foundation Exam?
Next: Benefits
Why VeriSM Foundation Pays off for Your Career
Value for Professionals and Teams
For Individuals
VeriSM Foundation training helps professionals build modern, flexible service management skills and prepare for the EXIN VeriSM-F exam. It suits service desk analysts, IT operations staff, consultants and managers who want a framework-agnostic approach to digital service delivery. Whether you are starting in IT service management, moving on from a single-framework background, or supporting digital transformation in IT services, banking or telecoms, this training builds capability aligned to what modern employers in Vietnam expect.
If you want a recognised credential that reflects how services are really delivered today, VeriSM Foundation is a clear first step. You gain the VeriSM model, the management mesh, practical exam preparation and a lifetime EXIN certification that travels across sectors and borders.
- Earn a globally recognised, lifetime EXIN credential with no renewal required
- Stand out for modern IT service management roles across Vietnam's IT and BFSI sectors
- Learn to combine ITIL, Agile, DevOps and Lean instead of relying on one framework
- Master the VeriSM model and management mesh for digital-age service delivery
- Enter the field with no prerequisites, whatever your background
- Build a foundation for VeriSM Essentials, Plus and Professional
- Gain the confidence to support cloud, automation and digital-transformation services
For Organizations
VeriSM Foundation group training helps organisations build modern service management capability by equipping teams with a flexible, context-driven approach. It can be delivered for IT service teams, PMOs, operations groups or wider business functions. For organisations connecting multiple frameworks and digital initiatives, VeriSM provides a practical model to align them around consumer outcomes.
If your teams struggle to make ITIL, Agile and DevOps work together, VeriSM Foundation creates a shared approach through the management mesh. Staff gain a consistent way to define, produce, provide and respond to services across the organisation.
- Give teams a shared, framework-agnostic language for modern service management
- Integrate existing ITIL, Agile and DevOps investments through the VeriSM mesh
- Standardise service delivery across IT, operations and business units
- Support digital transformation, cloud and automation programmes
- Deliver flexible training onsite or live virtual for teams across Vietnam
- Build in-house service management capability without single-framework lock-in
- Strengthen a consumer-focused, outcome-led service culture
Next: Exam Format
VeriSM Foundation Exam Format in VietnamWhat to expect on exam day
The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.
Next: Certification Cost
VeriSM Foundation Certification Cost in Vietnam
Next: Who Can Take
Who Should Take VeriSM Foundation Certification Training in Vietnam?
Service Managers
IT Architects
Service Desk Manager
Project Managers
Process Owners
Process Managers
IT Manager
Business Analysts
Quality Managers
VeriSM Career Scope and Demand in Vietnam
Where Service Skills Take You
VeriSM Foundation is valued as an entry point into modern, flexible service management, a fast-growing need across Vietnam's IT services, banking, telecoms and public-sector employers. As enterprises combine multiple frameworks and accelerate digital transformation, professionals who can shape context-driven service delivery are increasingly sought after. Demand spans service desk, IT operations, service delivery and consulting roles, and here is what the market is telling us right now.
Designation
VeriSM™ Foundation Certified Professionals in Vietnam : Salary Insights and Trends
Hiring Companies in Vietnam
₫168000KMin
₫240000KAverage
₫360000KMax
ERI · Paylab · itviec (Vietnam) 2026
FPT SoftwareCMC CorporationTMA SolutionsVNG
Source: FPT Software · CMC Corporation · TMA Solutions · VNG
Market Forces Driving VeriSM Demand in Vietnam
VeriSM Foundation is more than a certificate. It is a modern service management skillset for the digital age. Join professionals shaping flexible service delivery across Vietnam. Start your journey today.
Your Vietnam Career TransformationFrom Framework Confusion to Service Leadership
Your VeriSM Transformation
Vietnam's service economy is modernising fast, and employers increasingly separate professionals who understand flexible, digital-age service management from those tied to a single framework. Here is which side of that line you want to be on.
Sources: ERI, Manpower Vietnam Salary Guide 2026, itviec Vietnam IT Salary Report 2025-2026.
How to Get VeriSM Foundation Certified in Vietnam
Step-by-Step Certification Process
The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognised service management credential.
Module 3: People and Organisational Structure
- Organisation structure
- Service management challenges
Module 4: The VeriSM Model
- The VeriSM model
- Adapting the VeriSM model
Module 5: Progressive Practices
- Progressive practices
Module 6: Innovative Technologies
- Impact of technology
Module 7: Getting Started
- Getting started
Course Curriculum
of the VeriSM™ Foundation Certification Training
The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.
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Module 1: The Service Organisation
- Organisational context
- Organisational governance
- Digital transformation
Governance and context questions here connect directly to nearly every later module.
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Skills You Will Build with VeriSM Foundation
Capabilities for the Digital Service Age
This VeriSM Foundation programme covers all seven EXIN examination topic areas, from service culture to the management mesh and innovative technologies. By the end, you can explain how organisations define a flexible, modern service management approach and prepare confidently for the exam.
Modern Service Thinking
Understand what a service organisation is, why service culture matters, and how digital transformation is reshaping service delivery and consumer expectations.
The VeriSM Model and Management Mesh
Work with governance, service management principles and the management mesh, and apply the Define, Produce, Provide and Respond stages of VeriSM.
Selecting the Right Practices
Learn how to combine ITIL, Agile, DevOps, Lean, SIAM and other practices within the mesh, choosing the right approach for each organisational context.
Applying Innovative Technologies
See how cloud, artificial intelligence, automation, IoT and analytics shape modern service management and the choices teams make within the mesh.
People and Organisational Structure
Understand how teams, roles, collaboration and servant leadership enable effective, consumer-focused service delivery.
Getting Started with VeriSM
Learn practical steps to assess maturity, define an initial mesh, integrate existing frameworks and drive continuous improvement.
VeriSM Foundation Training Modes
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.
VeriSM™ Foundation Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official EXIN-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
VeriSM™ Foundation Corporate Group Training
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen service management capabilities, standardise operational practices, and support workforce development through customised team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Vietnam seeking to build modern service management capabilities across teams.
Official EXIN-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
VeriSM™ Foundation Focused 1-to-1 Training
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.
Official EXIN-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
VeriSM™ Foundation Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
USD 1250
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.
Official EXIN-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
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Why Professionals Choose Invensis Learning
For Your VeriSM Foundation Certification Training in Vietnam?
Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations across Vietnam who want to build modern, flexible service management capability and prepare for the EXIN exam. As a trusted VeriSM Foundation training company in Vietnam, our programmes combine experienced, accredited trainers, organised courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience focused on practical understanding, real-world application and exam readiness.
- EXIN-aligned VeriSM courseware delivered by experienced service management trainers
- Flexible formats: live online (live virtual), classroom and self-paced learning
- Structured materials and practice questions mapped to the VeriSM exam
- Guidance on exam registration and preparation, from enrolment to certification
- Customised corporate schedules for teams across Vietnam
- Dedicated learner support before, during and after training
- ISO 9001 and ISO 27001 certified training operations
- Trusted by professionals and organisations across multiple industries
ISO 9001
Quality Management
200K+
Professionals Trained
12M+
Hours of Training Delivered
4
Flexible Learning Modes
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
VeriSM Foundation Training Locations in Vietnam
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
VeriSM Foundation Training Location in Vietnam
Sofitel Legend Metropole Hanoi, 15, Ngo Quyen Street, Hoan Kiem Ward, Hanoi City, 11024, Vietnam
VeriSM Foundation Training Location in Vietnam
Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam
Corporate VeriSM Training for Teams
For Your Teams in Vietnam
- Suitable for small, medium and large service and operations teams
- Customised training schedules based on team availability
- Flexible delivery through onsite, offsite, live virtual or hybrid formats
- Experienced trainers with real service management and industry expertise
- Role-based and industry-relevant examples for better workplace application
- Dedicated coordination and learner support for corporate programmes
- Scalable delivery for teams across Vietnam and global locations
Trusted by Leading Enterprises in Vietnam
FPT CorporationViettelVNPTCMC CorporationVNGTechcombank
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What Our Learners Say About Us
"Respective communication, steady pace of the class, not too fast but as well not too slow. A lot of space for open discussions and questionings. its not 5/5 because I believe the sessions consist of too much information for such short time. It could be organized in 1 more day, with less information per day, to have a better understanding."
"I had an amazing experience with Invensis Learning while pursuing the VeriSM Foundation Certification Course. As a Project Manager, I found the course content to be incredibly relevant and immediately applicable to my work. The trainers were knowledgeable and engaged, making the learning process enjoyable and effective. I feel more equipped to manage service delivery and collaborate with diverse teams. Highly recommend Invensis Learning for professional growth! - Emily Young"
Emily Young
(5.0/5)
"Invensis provided excellent support in helping me activate my benefits. The process was quick, smooth, and very professional. Thank you for the great "
"The course was delivered at very high professional level. With Clear explanation of even most complex topics. The instructor was knowledgeable, patient, and always ready to support and answer questions and genuinely appreciated me as engaged participant. I'm satisfied with the training and would highly recommend it to anyone looking to gain practical high quality knowledge. "
"Victor is a very good instructor"
"The resources are very helpful and my trainer, Pritesh Shah was knowledgeable and made sure the class understood all concepts with patience and extra attention to detail."
"Pritesh Shah was helpful content and patient"
"In terms of content, all good. But poor time management. Time expected for breaks was never compliant (ie. if teacher said he was taking 10 mins break, it ended up being 20. For 50 mins break, teacher was showing up AT least 10-15 mins late...) Also, during second day I asked one question about a test and teacher seem disappointed for me to ask and gave me a whole speech of me not retaining all information while reading (after hours of exhausted training) also letting me know people who does not focus tend to have Low IQ... Also, having to spend time just waiting for teacher to end notes that I guess it should have been ready already for the lesson (at least, if the teacher is expecting for the alum to memorize and know everything at once) "
4.7
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Locations Worldwide
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We also deliver VeriSM™ Foundation Certification Training across multiple cities in Vietnam
VeriSM™ Foundation training for individuals and teams. Select a city in Vietnam to view upcoming dates, formats and pricing.
VeriSM™ Foundation Training Course in Binh DuongVeriSM™ Foundation Training Course in Can ThoVeriSM™ Foundation Training Course in Hai PhongVeriSM™ Foundation Training Course in HanoiVeriSM™ Foundation Training Course in Ho Chi Minh City
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Frequently Asked Questions
Here's everything you may ask...
The EXIN VeriSM Foundation certification validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach. It is the entry level of the EXIN VeriSM scheme.