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Designed for IT and business professionals across Australia, this instructor-led ITIL 5 Foundation training builds practical, exam-ready knowledge of digital service management. Learn the latest AXELOS framework, prepare for the PeopleCert exam, and earn a globally recognised credential that Australian employers value.
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Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
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Starts from
AUD 1980
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your First Step into Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Australia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Of ITIL 5 Foundation Certification Training
For Individuals
ITIL 5 Foundation training helps you prove your service management knowledge and prepare for the PeopleCert exam with confidence. The credential suits service desk staff, IT analysts, and business professionals who want to formalise their skills. Whether you are entering IT service management, switching careers, or supporting digital services in government, banking, telco or healthcare, this training builds capabilities aligned with what Australian employers expect.
If you want a recognised, accessible entry point into modern service management, ITIL 5 Foundation is a clear path forward. You gain framework knowledge, exam readiness, and a credential that travels across sectors and borders.
For Organizations
ITIL 5 Foundation group training helps organisations build service management capability by equipping teams with structured knowledge and practical skills. The training can be delivered for service desks, IT operations or wider business units. For organisations looking to standardise service delivery and improve value, this training provides a scalable, flexible solution.
If your teams run services inconsistently across tools and locations, ITIL 5 Foundation group training creates a shared framework. Staff gain a common approach to value, governance and continual improvement that lifts service quality.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Pay
ITIL 5 Foundation has quickly become a baseline credential for service management roles across Australia, valued by government agencies, banks, telcos, healthcare providers and managed-service firms running large, always-on IT operations. As a $9.7 billion public-sector digital agenda meets a deep digital skills shortage, employers are prioritising people who can standardise service delivery and prove value. Demand runs from service desk analyst up to service delivery and IT service manager, and here is what the Australian market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Australia : Salary Insights and Trends
Hiring Companies in Australia
PayScale · SEEK · Glassdoor (Australia) 2026
Source: Datacom · DXC Technology · Telstra · Optus
ITIL 5 Foundation is more than a certificate. It is your entry into one of Australia's most in-demand skill sets. Join professionals turning service management into a career advantage. Start today.
Your Australian Career TransformationAustralia's digital economy is expanding fast, and employers increasingly separate certified service professionals from the rest. Here is which side of that line ITIL 5 Foundation puts you on.
Sources: PayScale, Glassdoor, SEEK (Australia) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Australia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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From ITIL 5 Foundation Training
Here is what you will learn in ITIL 5 Foundation: how to apply the ITIL Value System, the four dimensions, the guiding principles and core management practices to create and improve digital services. By the end, you can speak the language of modern service management with confidence.
Understand what sets digital products and services apart, how value is created across their lifecycle, and why continual improvement sits at the heart of modern service management.
Learn how guiding principles, governance, value chain activities, practices and continual improvement combine into one system that keeps organisations creating value.
Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers to every service you support.
Use principles such as focus on value, start where you are, and progress iteratively with feedback to make better, faster decisions in real digital environments.
Follow services from discovery and design through build, operation, delivery and support, and see how each stage works together to deliver value.
Get to grips with ITIL's core management practices and Value Stream Mapping, and learn how continual improvement keeps services efficient and relevant.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
AUD 1980
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
For Your ITIL Version 5 Foundation Certification Training in Australia?
As a trusted ITIL Version 5 Foundation training company in Australia, Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations across Australia, combining accredited courseware, certified trainers and flexible learning formats. As an AXELOS and PeopleCert accredited training partner, we align every session to the current Version 5.0 syllabus and back it with practice resources and learner support. Whether you enrol as an individual or arrange corporate training for your team, we focus on practical understanding, exam readiness and real-world application, supported by ISO 9001 and ISO 27001 certified processes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Australia
Park Hyatt Sydney, 7 Hickson Rd, The Rocks NSW 2000, Australia
ITIL Version 5 Foundation Training Location in Australia
Gilligan’s, 57/89 Grafton St, Cairns City QLD 4870, Australia
For Teams Across Australia
Trusted by Leading Enterprises in Australia
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"The course was highly interactive, and the materials were clear and easy to understand."
"Victor was a great trainer and was appreciative of all of the real life scenarios he tied to the lessons"
"Alex Rajan's expertise, engaging teaching style, and the depth of knowledge he imparted made the training sessions not only informative but truly enjoyable. His skill in breaking down complex concepts into understandable components demonstrated mastery of the subject matter and a sincere commitment to enhancing our learning experience."
""Despite being the sole participant on the day of the course, I was thoroughly impressed by the quality of the experience. The instructor conducted the session in a remarkably friendly and professional manner, ensuring that the content was perfectly tailored to my individual needs and learning style. The personalized attention I received made the course feel like a one-on-one coaching session, which greatly enhanced my overall learning experience. I would highly recommend this course to anyone looking for a flexible and attentive learning environment."
"Sathish ensured that I understood all the concepts. He was patient, and responded to my queries in an understandable manner. We were able to cover the whole course in time."
"Good training from Pritesh Shah"
"Pritesh Shah was a wonderful very patient and professional instructor. I felt supported all the way, he gave me excellent tips and always started the sessions with a very good summary of the previous explanations so that gradually my understanding would increase. "
"The instructor was Pritesh and the trainning was very clear and as someone who never heard this subject before I was able to understand the topics"
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Australia to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and core practices that help organisations create and improve value.