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Designed for IT and business professionals across Australia, this instructor-led ITIL 5 Foundation training builds practical, exam-ready knowledge of digital service management. Learn the latest AXELOS framework, prepare for the PeopleCert exam, and earn a globally recognised credential that Australian employers value.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
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Starts from
AUD 1980
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Australia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps you prove your service management knowledge and prepare for the PeopleCert exam with confidence. The credential suits service desk staff, IT analysts, and business professionals who want to formalise their skills. Whether you are entering IT service management, switching careers, or supporting digital services in government, banking, telco or healthcare, this training builds capabilities aligned with what Australian employers expect.
If you want a recognised, accessible entry point into modern service management, ITIL 5 Foundation is a clear path forward. You gain framework knowledge, exam readiness, and a credential that travels across sectors and borders.
For Organizations
ITIL 5 Foundation group training helps organisations build service management capability by equipping teams with structured knowledge and practical skills. The training can be delivered for service desks, IT operations or wider business units. For organisations looking to standardise service delivery and improve value, this training provides a scalable, flexible solution.
If your teams run services inconsistently across tools and locations, ITIL 5 Foundation group training creates a shared framework. Staff gain a common approach to value, governance and continual improvement that lifts service quality.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL 5 Foundation has quickly become a baseline credential for service management roles across Australia, valued by government agencies, banks, telcos, healthcare providers and managed-service firms running large, always-on IT operations. As a $9.7 billion public-sector digital agenda meets a deep digital skills shortage, employers are prioritising people who can standardise service delivery and prove value. Demand runs from service desk analyst up to service delivery and IT service manager, and here is what the Australian market is telling us right now.
ITIL 5 Foundation is more than a certificate. It is your entry into one of Australia's most in-demand skill sets. Join professionals turning service management into a career advantage. Start today.
Your Australian Career TransformationAustralia's digital economy is expanding fast, and employers increasingly separate certified service professionals from the rest. Here is which side of that line ITIL 5 Foundation puts you on.
Sources: PayScale, Glassdoor, SEEK (Australia) 2026.
The ITIL V5 Foundation certification path in Australia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Here is what you will learn in ITIL 5 Foundation: how to apply the ITIL Value System, the four dimensions, the guiding principles and core management practices to create and improve digital services. By the end, you can speak the language of modern service management with confidence.
Understand what sets digital products and services apart, how value is created across their lifecycle, and why continual improvement sits at the heart of modern service management.
Learn how guiding principles, governance, value chain activities, practices and continual improvement combine into one system that keeps organisations creating value.
Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers to every service you support.
Use principles such as focus on value, start where you are, and progress iteratively with feedback to make better, faster decisions in real digital environments.
Follow services from discovery and design through build, operation, delivery and support, and see how each stage works together to deliver value.
Get to grips with ITIL's core management practices and Value Stream Mapping, and learn how continual improvement keeps services efficient and relevant.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
AUD 1980
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
As a trusted ITIL Version 5 Foundation training company in Australia, Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations across Australia, combining accredited courseware, certified trainers and flexible learning formats. As an AXELOS and PeopleCert accredited training partner, we align every session to the current Version 5.0 syllabus and back it with practice resources and learner support. Whether you enrol as an individual or arrange corporate training for your team, we focus on practical understanding, exam readiness and real-world application, supported by ISO 9001 and ISO 27001 certified processes.
98%
First-Attempt Pass Rate
5000+
Accredited Trainers Globally
4.7/5
Rated by Learners Worldwide
500+
Corporate Clients
ISO 9001:2015 Certified
ISO 27001:2022 Certified
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
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ITIL Version 5 Foundation Training Location in Australia
Park Hyatt Sydney, 7 Hickson Rd, The Rocks NSW 2000, Australia
ITIL Version 5 Foundation Training Location in Australia
Gilligan’s, 57/89 Grafton St, Cairns City QLD 4870, Australia
Trusted by Leading Australian Organisations
From Help Desk to Certified with Confidence
"I came in from a help desk role with no formal training. The trainer made the ITIL Value System and guiding principles easy to grasp, and the mock exams meant I sat the PeopleCert exam feeling genuinely ready. Passed first time."
Liam Patterson
Service Desk Analyst
0/0
Practical and Genuinely Useful
"The sessions were practical and well paced, with real examples I could relate to my own support work. Understanding the four dimensions and the lifecycle changed how I think about service delivery, not just how I answer exam questions."
Sophie Nguyen
IT Support Officer
0/0
Well Structured and Supportive
"Clear explanations of value co-creation and continual improvement, and the trainer answered every question. The courseware and quizzes were well organised, which made revision around a busy work schedule much easier."
Daniel Brooks
ITSM Analyst
0/0
Standardised Our Service Desk Practices
"We trained our service desk team through Invensis Learning to standardise how we handle incidents and changes. The live online format suited our shifts, and we now share a common ITIL language that has noticeably improved consistency."
Rebecca Hughes
L&D Manager, Banking Sector
0/0
A Shared Framework for Our Team
"Rolling out ITIL 5 Foundation across our IT operations team gave everyone a shared framework as we moved more delivery in-house. The trainer tailored examples to a public-sector context, which made adoption far smoother."
Marcus Tan
IT Operations Lead, Government Agency
0/0
4.6
Ratings
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Happy Learners
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Locations Worldwide
99%
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and core practices that help organisations create and improve value.