From Study to Certified
Build modern digital service management skills with accredited ITIL 5 Foundation training in Brisbane. Designed for IT and business professionals across Queensland, this live online and classroom programme prepares you for the PeopleCert ITIL 5 Foundation exam and the service practices employers now expect.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
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Starts from
AUD 1980
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Brisbane, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps you become a more effective, employable IT professional by giving you the practices that organisations use to deliver and improve digital services. The certification suits service desk staff, analysts, and managers stepping into service delivery roles. Whether you are formalising on-the-job experience, switching into IT service management, or supporting a transformation programme in Brisbane, this training builds capability that maps directly to the PeopleCert exam.
If you want a recognised first credential that travels across sectors and countries, ITIL 5 Foundation is a clear starting point. You gain current framework knowledge, exam-ready preparation, and skills employers value across IT service teams.
For Organizations
ITIL 5 Foundation group training helps organisations build dependable service management capability by equipping IT teams with current, structured knowledge. The training can be delivered for service desks, operations groups or whole departments. For organisations modernising IT delivery, this training provides a scalable, flexible way to lift consistency and quality across teams.
If your teams handle services differently from desk to desk, ITIL 5 Foundation training creates a shared framework. Staff gain a standard approach to value, governance and continual improvement they can apply every day.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL is one of the most requested IT service management frameworks among Brisbane employers, from Queensland Government and eHealth Queensland to financial services and resources companies modernising their IT operations. An entry-level ITIL 5 credential signals that you understand modern service management, opening roles from service desk analyst through to service delivery manager. Here is what the local market is telling us right now.
ITIL 5 Foundation is a practical first step into modern IT service management. Join Brisbane professionals building current, in-demand skills. Start your ITIL journey today.
Your Brisbane Career TransformationBrisbane's IT job market increasingly rewards professionals who can show formal, current service management knowledge, not just hands-on experience. Here is the gap an entry-level ITIL credential helps you close.
Sources: Glassdoor, SEEK, PayScale (Australia and Brisbane) 2026.
The ITIL V5 Foundation certification path in Brisbane is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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ITIL 5 Foundation training gives you a practical grasp of modern IT service management. By the end you can describe the ITIL Value System, apply the guiding principles, and support value across the product and service lifecycle, all mapped to the PeopleCert exam.
Learn how modern digital products and services are managed end to end. You will understand value creation, the lifecycle stages, and why continual improvement sits at the heart of ITIL 5.
Explain how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability in service decisions.
Apply the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers.
Describe how the ITIL Value System brings together governance, the guiding principles, value chain activities, management practices and continual improvement.
Use the ITIL guiding principles, such as focus on value, start where you are, and keep it simple, to make better service decisions in real digital environments.
Understand the role of ITIL's management practices, continual improvement, and value stream mapping in delivering consistent, reliable digital services.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
AUD 1980
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Invensis Learning delivers accredited ITIL 5 Foundation training for individual professionals and teams across Brisbane and Queensland. As a PeopleCert partner and trusted ITIL Version 5 Foundation training company in Brisbane, we combine official courseware, experienced trainers and flexible delivery so you can prepare for the exam with confidence. Whether you enrol as an individual or arrange training for your team, you get a professional learning experience built around practical understanding, current framework knowledge and dependable support.
4
Flexible Learning Modes
98%
First-Attempt Pass Rate
5000+
Accredited Trainers Globally
4.7/5
Rated by Learners Worldwide
ISO 9001:2015 Certified
ISO 27001:2022 Certified
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
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ITIL Version 5 Foundation Training Location in Brisbane
Emporium Hotel South Bank, 267 Grey St, South Brisbane QLD 4101
ITIL Version 5 Foundation Training Location in Brisbane
W Brisbane, 81 N Quay, Brisbane City QLD 4000
Leading Brisbane Employers
A Clear Framework for Service Desk Work
"The ITIL 5 Foundation course finally gave me a clear framework for the work I was already doing on the service desk. The trainer's examples made the guiding principles easy to apply, and I passed the PeopleCert exam first go."
Liam Bennett
Service Desk Analyst
0/0
Helped Me Step up into Service Management
"Moving from IT support into a service management role felt achievable after this training. The ITIL Value System and continual improvement modules were practical and very well explained."
Chloe Nguyen
IT Support Specialist
0/0
Current Content and Realistic Practice
"Clear, current content on digital service management. The mock questions matched the real exam well, and the live online sessions fit neatly around my work schedule."
Ethan Walsh
IT Operations Coordinator
0/0
Immediate Lift in Our Service Desk
"We trained our Brisbane service desk team with Invensis Learning and saw immediate improvement in how they handle incidents and communicate with the business. The corporate delivery was flexible and well coordinated."
Sarah Thompson
IT Service Delivery Lead, Financial Services
0/0
A Shared Language for Our Team
"Standardising our team on ITIL 5 gave us a shared language across service management. The trainer tailored examples to our public sector environment, which made adoption much easier."
Mark Davies
Learning and Development Manager, Public Sector
0/0
4.6
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ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices used to create and improve value across the service lifecycle.