Who should take ITIL 5 Foundation training in Canberra?

The course suits service desk staff, ITSM analysts, project team members, and IT and business managers who want a shared service management framework. In Canberra it is especially valuable for professionals in federal government, defence and ICT services roles.

Is ITIL 5 Foundation recognised in Australia?

Yes. ITIL is a globally recognised framework and ITIL 5 Foundation is a PeopleCert credential valued by employers across Australia, including government agencies, defence and ICT services organisations that run large IT service operations.

Is the ITIL 5 Foundation worth it for my career?

For most IT professionals, yes. ITIL 5 Foundation opens roles such as Service Desk Analyst, Incident or Problem Manager, Change Manager and Service Delivery Manager, where ACT salaries are strong. It is also a stepping stone to higher ITIL 5 qualifications. Talk to a learning advisor to map it to your goals.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To maintain it, you renew within each three-year cycle by earning 60 CPD (Continuing Professional Development) points, as set out by PeopleCert.

How much does ITIL 5 Foundation training cost in Canberra?

Training is usually offered as a combined training and exam package, with the price varying by format and schedule. Local pricing is quoted in Australian dollars. Contact us for current fees and to request a quote for your preferred batch.

What is included in the ITIL 5 Foundation course fee?

The fee typically includes PeopleCert-aligned courseware, instructor-led sessions, practice questions, mock exams and learner support. Many packages also bundle the exam voucher. Confirm the exact inclusions for your chosen format with our team.

Is the exam fee included in the training price?

It depends on the package. Many ITIL 5 Foundation packages bundle the PeopleCert exam voucher with training, while some are training only. We will confirm whether the exam is included before you enrol. Ask a learning advisor for a clear, itemised quote.

Do you offer group or corporate discounts for ITIL training?

Yes. We offer corporate group training with customised schedules and volume-based pricing for teams, agencies and directorates across the ACT. Contact us for a tailored group quote.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

What is the format of the ITIL 5 Foundation exam?

The ITIL 5 Foundation exam is a closed-book, multiple-choice examination with single-answer questions. It is delivered online with PeopleCert OnVUE proctoring or at an authorised test centre, and is based on the ITIL 5 Foundation (Version 5.0) syllabus.

How many questions are on the exam and how long is it?

The exam has 40 multiple-choice questions and you have 60 minutes (one hour) to complete it. It covers nine topic areas drawn from the ITIL 5 Foundation syllabus.

What is the passing score for the ITIL 5 Foundation exam?

You need 65% to pass, which is 26 out of 40 questions correct. Focus on broad understanding across all nine topic areas rather than memorising any single section.

Are there any prerequisites for the ITIL 5 Foundation exam?

No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. It is the entry point to the ITIL 5 scheme, so no prior ITIL or service management knowledge is required.

What happens if I do not pass the exam the first time?

You can resit the ITIL 5 Foundation exam. A reexamination fee applies, and our trainers help you review weak topic areas before you try again. Confirm the current resit policy and fees with PeopleCert through our team.

What topics are covered in the ITIL 5 Foundation training?

The training covers the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

Do I need prior ITIL or IT experience to take this course?

No prior experience is needed. ITIL 5 Foundation is designed as an entry point, and the training builds concepts from the ground up. It is beginner friendly while still useful for experienced IT staff formalising their knowledge.

What learning resources are provided?

You receive PeopleCert-aligned courseware, practice questions, mock exams, quizzes and reference materials mapped to the ITIL 5 Foundation syllabus, plus trainer guidance to support your revision and exam readiness.

Is the courseware aligned to the latest ITIL 5 syllabus?

Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, including the updated ITIL Value System and value stream content.

Will I receive a certificate after the training?

You receive a course completion certificate after attending the training. The ITIL 5 Foundation certification itself is awarded by PeopleCert once you pass the exam.

How do I enrol in the ITIL 5 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format and schedule, complete payment, and you will receive access to course details and learning resources. See upcoming batches or talk to a learning advisor to get started.

What training formats are available in Canberra?

We offer live online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style.

How soon can I start the ITIL 5 Foundation training?

New batches run regularly across live online and classroom formats, so you can usually start within days. Check the latest schedule or speak with a learning advisor to find a batch that suits you.

Can I reschedule or transfer my enrolment to another batch?

Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL 5 Foundation Certification Training in Canberra

Walk Out Certified

Build the service management skills Canberra employers want with instructor-led ITIL 5 Foundation training. This PeopleCert-aligned program helps IT and business professionals master digital product and service management, the ITIL Value System and the seven guiding principles, then prepare with confidence for the ITIL 5 Foundation exam in flexible live online and classroom formats.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

5K+ already enrolled

4.5 (24+ Reviews)

7 enrolled this week

Want to Train Your Team?

Build Modern IT Service Skills with ITIL 5 in Canberra

Starts from

AUD 1980

What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. Our ITIL 5 Foundation certification training in Canberra prepares IT and business professionals to apply this modern framework with confidence.

ITIL is owned and published by AXELOS, with examinations delivered by PeopleCert. The current edition, ITIL 5 (Version 5.0), evolves the framework for the digital era, adding a clear product and service lifecycle and dedicated Value Stream Mapping and Management.

The credential suits service desk staff, ITSM analysts, project team members and managers across Canberra's federal government, defence and ICT services employers. Delivered in live virtual and classroom formats, the training gives you the knowledge, practice and support to pass the ITIL 5 Foundation exam and start applying service management at work.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Canberra, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Canberra designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Canberra
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Canberra

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Canberra
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Canberra
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in CanberraDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from ITIL 5 FoundationCareer Value for ACT Professionals

For Individuals

ITIL 5 Foundation gives you a globally recognised first credential in service management and the confidence to apply it at work. The training suits service desk staff, ITSM analysts, project team members and managers who want to grow in Canberra's ICT and public sector market. Whether you are starting in service management, moving from a technical role, or formalising experience you already have, the Foundation builds capability aligned with what employers expect.

If you want a clear, supported route into modern service management, ITIL 5 Foundation is a strong first step. You gain framework knowledge, structured exam preparation and a credential that travels across agencies, sectors and regions.

Earn an entry-level credential recognised by employers across Canberra and worldwide
Speak the shared language of modern IT service management with confidence
Stand out for service desk, ITSM and service delivery roles in the public sector
Apply the seven guiding principles to real workplace decisions
Understand value co-creation, the four dimensions and the service lifecycle
Build a foundation for higher ITIL 5 qualifications and career growth
Strengthen your fit for security-cleared government ICT roles
Gain practical skills you can use from day one, not just theory

For Organizations

Group ITIL 5 Foundation training helps organisations build consistent service management capability across ICT teams, PMOs and business units. The training can be delivered for departments, agencies or whole directorates. For organisations connecting IT services to strategy and improving service quality, this training provides a scalable, flexible solution.

If your teams use inconsistent service practices, ITIL 5 Foundation group training creates a shared language for incidents, changes and continual improvement. Staff gain a standardised approach to value co-creation and service delivery.

Standardise service management practice across teams and agencies
Improve incident, change and service quality with a shared framework
Align IT services to strategy and citizen outcomes
Build a common ITSM vocabulary across ICT and business units
Support Essential Eight uplift and digital transformation programs
Develop in-house capability and reduce reliance on vendors
Deliver flexible training that fits federal work schedules
Raise governance and continual improvement maturity

ITIL V5 Foundation Exam Format in CanberraWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Canberra

The total cost of getting ITIL V5 Foundation certified in Canberra includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Canberra delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Canberra is AUD 1980

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Why ITIL 5 Foundation Training in Canberra Pays OffRoles, Demand, Pay

ITIL is the most widely adopted service management framework across Canberra's federal government, defence and ICT services employers, where standardised, well-governed IT services are essential. As agencies modernise their service desks, adopt ITSM platforms and run digital transformation programs, ITIL-literate professionals are in steady demand. Roles range from Service Desk Analyst and Incident or Problem Manager through to Change Manager, Service Delivery Manager and IT service management lead, and here is what the local market is telling us right now.

$140,000

Average service delivery manager salary, ACT

per year, SEEK 2026

$70k-$130k

ITIL-certified ITSM pay range, Australia

PayScale 2026

$125k-$145k

IT manager salary, Australia

SEEK 2026

1,500+

Open ICT roles, Canberra ACT

SEEK/Indeed 2026

Sectors Hiring

—Federal Government and Public Sector
—Defence and National Security
—ICT and Managed Services
—Cyber Security
—Higher Education and Research
—Health and Community Services

Growth Trends

—Whole-of-government digital transformation expanding ITSM demand
—ServiceNow and ITSM platform adoption across federal agencies
—Essential Eight cyber uplift driving service governance
—Cloud migration reshaping IT service operations
—Security-cleared ICT talent in short supply
—Standardised service management valued across departments

Sources: SEEK, PayScale, Hays FY25/26 Salary Guide, Glassdoor, Indeed (Australia/ACT) 2026; Hyperion IT ICT contractor rates 2026.

Designation

ITIL Version 5 Foundation Certified Professionals in Canberra : Salary Insights and Trends

Hiring Companies in Canberra

$65K

Min

$80K

Average

$98K

Max

SEEK, PayScale (Australia/ACT) 2026

Services AustraliaData#3NEC AustraliaLeidos

Source: Services Australia, Data#3, NEC Australia, Leidos

Market Forces Driving ITIL Demand in Canberra

Service Management Fragmented Across Agencies

Many Canberra departments run different service desks, tools and processes, making it hard to deliver consistent IT services. ITIL 5 gives teams a common framework to align around.

ITIL 5 builds a shared service management language

Pressure to Standardise Digital Government Services

As agencies modernise citizen-facing digital services, leaders need repeatable, value-driven practice. ITIL 5 trains staff to manage the full product and service lifecycle.

ITIL 5 builds value and service lifecycle skills

Cyber and Compliance Uplift Demands

Essential Eight and security uplift programs raise the bar for change, incident and service control. ITIL 5 practices help teams govern services without slowing delivery.

ITIL 5 builds governance and control discipline

Cloud and Multi-Vendor Complexity

Government ICT increasingly spans cloud platforms and many suppliers. ITIL 5's four dimensions help professionals coordinate partners and technology around clear outcomes.

ITIL 5 builds partner and supplier management skills

Shortage of Skilled Service Management Talent

Demand for service-literate ICT staff in Canberra outstrips supply, especially for cleared candidates. An ITIL 5 credential signals capability employers actively look for.

ITIL 5 makes certified professionals stand out

Rising Expectations of Public Services

Citizens and staff expect reliable, responsive digital services. ITIL 5's continual improvement model equips teams to measure, learn and steadily lift service quality.

ITIL 5 builds continual improvement capability

Sources: Hays FY25/26 Salary Guide (ACT); SEEK, Indeed, Glassdoor (Canberra) 2026; Australian Government Essential Eight and digital transformation programs.

ITIL 5 Foundation is more than a credential. It is a practical toolkit for the service challenges Canberra organisations face every day. Join professionals who bring structure, quality and value to IT services. Start your journey today.

Your Canberra Career Transformation

Your Career Before and After ITIL 5 Foundation

A Clear Canberra Advantage

Canberra's IT market is shaped by government digital transformation, cyber uplift and ICT modernisation, and employers increasingly separate service-literate professionals from the rest. Here is which side of that line you want to be on.

Today

Salary capped with limited leverage to negotiate in the Canberra market

After ITIL 5

Service delivery manager roles in the ACT average around $140,000, with senior bands reaching higher

Today

Shortlisted less often for roles that list ITIL as preferred

After ITIL 5

Eligible for ITSM roles across federal government, defence and ICT services

Today

Confident technically, but employers want service management knowledge

After ITIL 5

Fluent in modern service management and ready for higher ITIL 5 qualifications

You earn your ITIL 5 Foundation

Before

Service skills picked up on the job with no formal recognition

Now you have

A globally recognised PeopleCert credential valued across Canberra agencies and beyond

Before

Stuck in a technical or support role with no service pathway

Now you have

A clear route into ITSM, change and service delivery roles

Before

Task focused, with limited view of how services create value

Now you have

Command of the value system, guiding principles and service lifecycle

Before

Recognition limited when you change team or employer

Now you have

A credential that travels across departments, sectors and regions

"The gap between doing the work and owning the service is increasingly a recognised credential, and Canberra employers already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: SEEK, PayScale, Hays FY25/26 Salary Guide (Australia/ACT) 2026.

How to Get ITIL V5 Foundation Certified in Canberra Step-by-Step Certification Process

The ITIL V5 Foundation certification path in Canberra is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

100% Secure and Safe download

Skills You Will Build in ITIL 5 FoundationCapabilities for Modern Service Teams

This ITIL 5 Foundation training covers the full Foundation syllabus, so you will learn the core concepts, the ITIL Value System, the guiding principles and the service lifecycle that underpin modern service management. By the end, you can apply ITIL language and practices in your day-to-day work.

Digital Product and Service Management

Understand what defines modern digital products and services, how value is created, and how products and services are managed across their lifecycle in today's IT environment.

Value Co-Creation in Service Delivery

Learn how providers, consumers and stakeholders co-create value by balancing outcomes, costs, risks, experience and sustainability, moving from output thinking to outcomes.

The Four Dimensions of Service Management

Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers for balanced service delivery.

The Seven ITIL Guiding Principles

Use the guiding principles, from focus on value to optimise and automate, to make better decisions, collaborate effectively and adapt practices to real situations.

The Product and Service Lifecycle

Follow services from discovery and design through build, operation, delivery and support, and see how each stage connects to create and sustain value.

Continual Improvement and Value Streams

Build continual improvement into everyday work and use Value Stream Mapping and Management to remove waste and steadily lift service quality and flow.

Who Should TakeITIL V5 Foundation Certification Training in Canberra?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

AUD 1980

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

Loading schedules…

Why Professionals Choose Invensis LearningYour ITIL Training Partner in Canberra

As a trusted ITIL Version 5 Foundation training company in Canberra, Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations building modern service management capability and preparing for the ITIL 5 Foundation exam. Our programs combine accredited trainers, flexible delivery, organised PeopleCert-aligned courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application and measurable outcomes.

Accredited, experienced trainers with real ITSM and ITIL delivery expertise
Flexible formats: live online, classroom and corporate group training
PeopleCert and AXELOS aligned ITIL 5 courseware and learning resources
Structured exam preparation with practice questions and mock tests
Dedicated learner support before, during and after training
Customised schedules for individuals, teams and ACT organisations
Practical, scenario-based learning you can apply at work
Trusted by professionals and organisations across many industries

200K+

Professionals Trained

12M+

Hours of Training Delivered

Flexible Learning Modes

98%

First-Attempt Pass Rate

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in CanberraInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL Version 5 Foundation Training Location in Canberra

Avenue Hotel Canberra 80 Northbourne Ave, Braddon Canberra ACT 2602, Australia

ITIL Version 5 Foundation Training Location in Canberra

Hotel Realm, 18 National Circuit, Canberra ACT 2600, Australia

Corporate ITIL 5 Foundation TrainingFor Canberra Agencies

Customised ITIL training for agencies, PMOs and ICT teams
Flexible delivery through live online, onsite or hybrid formats
Accredited trainers with public sector and enterprise ITSM experience
Schedules aligned with your team's availability
Role-based, real-world service scenarios for stronger application
Progress tracking, assessments and dedicated coordination
Scalable delivery for teams across Canberra and Australia

What Our Learners Say

Passed the Exam on My First Sitting

"The ITIL 5 Foundation training made the value system and guiding principles genuinely click for me. The mock questions matched the real exam style and I passed on my first sitting, then started using the ideas at our service desk straight away."

Liam Patterson

Service Desk Team Lead

0/0

Clear, Practical and Well Explained

"I came from a technical support background and finally understand how services create value end to end. The trainer used clear examples and the four dimensions and lifecycle topics were explained really well."

Aanya Sharma

IT Support Analyst

0/0

Strong Exam Preparation

"Well paced sessions and strong exam preparation. The continual improvement and value stream content was the most useful part for my incident management role, and the support after the course was helpful."

Megan O'Brien

Incident Manager

0/0

A Shared Language Across Our Team

"We trained a cross-team group and now everyone shares the same service management language. Incident and change handovers are smoother and the trainer tailored examples to our public sector context."

David Nguyen

ICT Capability Manager, Federal Government

0/0

Flexible Delivery with Real Impact

"The corporate delivery was flexible around our roster and the content mapped neatly to how we run services. Our analysts came away more confident and we have already seen better consistency in service quality."

Sarah Whitfield

Head of Service Delivery, Public Sector

0/0

4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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Foundation

ITIL 4 Foundation

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, owned by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the service lifecycle, giving you a recognised first credential in modern service management.

ITIL 5 Foundation Certification Training in Canberra

What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in CanberraDo You Qualify for the ITIL V5 Foundation Exam?

What You Gain from ITIL 5 FoundationCareer Value for ACT Professionals

ITIL V5 Foundation Exam Format in CanberraWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Canberra

Why ITIL 5 Foundation Training in Canberra Pays OffRoles, Demand, Pay

Sectors Hiring

Growth Trends

Market Forces Driving ITIL Demand in Canberra

Service Management Fragmented Across Agencies

Pressure to Standardise Digital Government Services

Cyber and Compliance Uplift Demands

Cloud and Multi-Vendor Complexity

Shortage of Skilled Service Management Talent

Rising Expectations of Public Services

Your Career Before and After ITIL 5 Foundation

A Clear Canberra Advantage

How to Get ITIL V5 Foundation Certified in Canberra Step-by-Step Certification Process

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will Build in ITIL 5 FoundationCapabilities for Modern Service Teams

Digital Product and Service Management

Value Co-Creation in Service Delivery

The Four Dimensions of Service Management

The Seven ITIL Guiding Principles

The Product and Service Lifecycle

Continual Improvement and Value Streams

Who Should TakeITIL V5 Foundation Certification Training in Canberra?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Live Virtual Training

Why Professionals Choose Invensis LearningYour ITIL Training Partner in Canberra

ITIL Version 5 Foundation Training Locations in CanberraInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

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