Course Overview

    Overview

    What's Included

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Who Can Take

    What Is the ITIL 4 Foundation Certification?

    Your Entry into Modern ITSM

    ITIL 4 Foundation course badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in China, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What's Included in Your ITIL 4 Foundation Training

    • 2 days of PeopleCert-accredited training (16 hours)

    • 16 PDUs on completion of the training

    • Official PeopleCert ITIL 4 Foundation Digital Courseware

    • Guiding Principles, Continual Improvement Model and key ITIL practices

    • Practice questions, full-length mock exams and exam simulator access

    • PeopleCert ITIL 4 Foundation exam voucher

    • ITIL 4 Foundation certificate valid for 3 years and digital badge on exam pass

    • Retake the training within 2 months at no additional cost

    • Recordings of all training sessions.

    Key Highlights

    of the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in China

    Do You Qualify for the ITIL 4 Foundation Exam?

    Why ITIL 4 Foundation Pays off for IT Professionals

    Skills Employers Reward

    ITIL 4 Foundation Exam Format in ChinaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in China

    Who Should Take ITIL 4 Foundation Certification Training in China?

    • IT Service Manager

    • Service Desk Analyst

    • ITSM Practitioner

    • IT Support Engineer

    • IT Operations Manager

    • Incident / Problem Manager

    • Change Manager

    • IT Project Manager

    Where ITIL 4 Skills Take Your Career in China

    Roles, Sectors and Demand

    ITIL 4 Foundation is a respected entry marker for IT service management roles across China, valued by IT services firms, telecom operators, internet and cloud companies, banks and government employers that run large, service-critical IT operations. As organisations modernise their IT functions and scale cloud and digital services, professionals who understand recognised ITSM frameworks are increasingly sought after, from service desk analyst to IT service manager and ITSM consultant, and here is what the market is telling us right now.

    What Is Driving Demand for ITSM Skills in China

    ITIL 4 Foundation is more than a credential. It is a launchpad into IT service management. Join professionals in China who turn support experience into recognised ITSM capability. Start your journey today.

    Your China Career Transformation

    Your IT Career Before and After ITIL 4,

    A Clear Step Change in Your ITSM Path

    China's IT services market is expanding with digital transformation, cloud adoption and IT modernisation, and employers increasingly separate professionals who understand recognised service frameworks from those who do not. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Robert Half (China) 2026.

    How to Get ITIL 4 Founfdation Certified in China

    Step-by-Step Certification Process

    The ITIL 4 Foundation certification path in China is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Module 2: The Four Dimensions of Service Management

    • Organisations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculum

    of the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from ITIL 4 Foundation

    From Concepts to Everyday Practice

    The ITIL 4 Foundation programme helps you build a clear, practical understanding of modern IT service management. By the end, you can speak the language of ITIL, apply its guiding principles and key practices, and prepare with confidence for the official exam.

    Service Management Fundamentals

    Skills covered in ITIL 4 Foundation start here: understand what a service is, how value is co-created between providers and consumers, and the roles of utility and warranty in delivering useful, reliable services.

    The ITIL Service Value System

    Understand the service value system that shows how an organisation's components and activities work together to create value, including governance, the service value chain, practices and continual improvement.

    The Seven Guiding Principles

    Apply the seven ITIL guiding principles, from focus on value to keep it simple and practical, to adopt and adapt service management in a way that fits your organisation's real needs.

    The Four Dimensions of Service Management

    Balance the four dimensions: organisations and people, information and technology, partners and suppliers, and value streams and processes, so services are designed and run holistically.

    Key ITIL Management Practices

    Work with core ITIL practices such as incident management, problem management, change enablement, service desk, service level management and service request management to support users every day.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements and key metrics and KPIs to measure performance, drive evidence-based decisions and keep services improving over time.

    ITIL 4 Foundation Training Modes

    for Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customised training aligned to organisational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organisations that want to build capabilities at scale, standardise knowledge, and support workforce development through customised team learning initiatives. Training can be tailored to business objectives, team roles, and organisational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customised learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CNY 9430

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in China

    Your Accredited ITSM Training Partner

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across China looking to build recognised service management capability and prepare for the official exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, exam-aligned courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning, an established ITIL 4 Foundation training company in China, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner for ITIL, aligned with AXELOS and PeopleCert standards
    • Experienced, certified trainers with real IT service management expertise
    • Flexible formats: live online, classroom and corporate group training
    • Structured, exam-aligned courseware and practice resources
    • Dedicated learner support before, during and after the training
    • Customised schedules for organisations and team programmes
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across many industries

    60+

    Certification Courses

    50,000+

    Professionals Trained

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in China

    Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in China

    Mandarin Oriental Wangfujing Beijing, No. 269 Wangfujing Street, Beijing, China, 100006

    ITIL 4 Foundation Training Location in China

    Atlantis Sanya, 9P5R+4Q6, North Haitang Bei Road, Sanya, China, 572013

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    Corporate ITIL 4 Training in China

    Build ITSM Skills at Scale

    • Suitable for small, medium and large IT teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with real ITSM and industry expertise
    • Role-based, industry-relevant examples for better application
    • Dedicated coordination and learner support for group training
    • Scalable delivery for teams across China and global sites

    Trusted by Leading Enterprises in China

    HuaweiAlibabaTencentChina MobileLenovoChina Telecom

    Enquire with us now

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    We also deliver ITIL 4 Foundation Certification Training across multiple cities in China

    ITIL 4 Foundation training for individuals and teams. Select a city in China to view upcoming dates, formats and pricing.

    Frequently Asked Questions

    Here's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces IT and business professionals to a modern, end-to-end operating model for creating, delivering and continually improving tech-enabled services.

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