Module 2: The Four Dimensions of Service Management
- Organisations and people
- Information and technology
- Partners and suppliers
- Value streams and processes; external influencing factors (PESTLE)
Starts from
CNY 9430
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Modern ITSM
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in China, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.
2 days of PeopleCert-accredited training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL 4 Foundation Digital Courseware
Guiding Principles, Continual Improvement Model and key ITIL practices
Practice questions, full-length mock exams and exam simulator access
PeopleCert ITIL 4 Foundation exam voucher
ITIL 4 Foundation certificate valid for 3 years and digital badge on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL 4 Foundation Certification Training Course
Do You Qualify for the ITIL 4 Foundation Exam?
Skills Employers Reward
The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Sectors and Demand
ITIL 4 Foundation is a respected entry marker for IT service management roles across China, valued by IT services firms, telecom operators, internet and cloud companies, banks and government employers that run large, service-critical IT operations. As organisations modernise their IT functions and scale cloud and digital services, professionals who understand recognised ITSM frameworks are increasingly sought after, from service desk analyst to IT service manager and ITSM consultant, and here is what the market is telling us right now.
Designation
ITIL 4 Foundation Certified Professionals in China : Salary Insights and Trends
Hiring Companies in China
PayScale · Glassdoor (China) 2026
Source: Lenovo · IBM China · China Telecom · Cognizant
ITIL 4 Foundation is more than a credential. It is a launchpad into IT service management. Join professionals in China who turn support experience into recognised ITSM capability. Start your journey today.
China's IT services market is expanding with digital transformation, cloud adoption and IT modernisation, and employers increasingly separate professionals who understand recognised service frameworks from those who do not. Here is which side of that line you want to be on.
Sources: PayScale, Glassdoor, Robert Half (China) 2026.
Step-by-Step Certification Process
The ITIL 4 Foundation certification path in China is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL 4 Foundation Certification Training
The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.
100% Secure and Safe download
Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.
100% Secure and Safe download
From Concepts to Everyday Practice
The ITIL 4 Foundation programme helps you build a clear, practical understanding of modern IT service management. By the end, you can speak the language of ITIL, apply its guiding principles and key practices, and prepare with confidence for the official exam.
Skills covered in ITIL 4 Foundation start here: understand what a service is, how value is co-created between providers and consumers, and the roles of utility and warranty in delivering useful, reliable services.
Understand the service value system that shows how an organisation's components and activities work together to create value, including governance, the service value chain, practices and continual improvement.
Apply the seven ITIL guiding principles, from focus on value to keep it simple and practical, to adopt and adapt service management in a way that fits your organisation's real needs.
Balance the four dimensions: organisations and people, information and technology, partners and suppliers, and value streams and processes, so services are designed and run holistically.
Work with core ITIL practices such as incident management, problem management, change enablement, service desk, service level management and service request management to support users every day.
Use the continual improvement model, service level agreements and key metrics and KPIs to measure performance, drive evidence-based decisions and keep services improving over time.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to build capabilities at scale, standardise knowledge, and support workforce development through customised team learning initiatives. Training can be tailored to business objectives, team roles, and organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CNY 9430
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Your Accredited ITSM Training Partner
Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across China looking to build recognised service management capability and prepare for the official exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, exam-aligned courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning, an established ITIL 4 Foundation training company in China, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.
60+
Certification Courses
50,000+
Professionals Trained
100+
Countries Served

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL 4 Foundation Training Location in China
Mandarin Oriental Wangfujing Beijing, No. 269 Wangfujing Street, Beijing, China, 100006
ITIL 4 Foundation Training Location in China
Atlantis Sanya, 9P5R+4Q6, North Haitang Bei Road, Sanya, China, 572013
Drop us a query and our learning consultant will reach out to you shortly
Fill out this form and we will respond quickly.
ITIL 4 Foundation training for individuals and teams. Select a city in China to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces IT and business professionals to a modern, end-to-end operating model for creating, delivering and continually improving tech-enabled services.
ITIL 4基金会 课程ITIL 4基金会 认证 训练ITIL 4基金会 认证ITIL 4基金会 训练ITIL 4基金会 培训班 在 中国训练 为了 ITIL 4基金会 认证 在 中国ITIL 4基金会 训练 在 中国ITIL 4基金会 认证 在线的 中国ITIL 4基金会 考试 价格 中国ITIL 4基金会 认证 要求 中国ITIL 4基金会 准备 中国ITIL 4基金会 在线的 课程 中国ITIL 4基金会 课程 中国ITIL 4基金会 认证 中国ITIL 4基金会 考试 中国