Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation and Why It Matters in GeorgiaUntitledYour Entry Point to Modern Service Management

    ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS, delivered by PeopleCert, that introduces a modern, end-to-end approach to IT service management. Our ITIL 4 Foundation certification training in Georgia gives IT and business professionals a clear, structured route to understanding the Service Value System and earning a globally recognised credential. The course is built on the current ITIL 4 syllabus and covers the four dimensions of service management, the seven guiding principles, the six service value chain activities and the core ITIL practices. It suits service desk staff, support analysts, IT managers, developers and business teams who work alongside IT, with no formal prerequisites to begin. As Georgia's BPO, software and digital banking sectors scale, employers increasingly want a shared service management language. Start your ITIL 4 journey with Invensis Learning and turn day-to-day IT experience into a credential that travels across industries and borders.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Georgia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation and Why It Matters in GeorgiaYour Entry Point to Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Georgia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in GeorgiaDo You Qualify for the ITIL 4 Foundation Exam?

    The Real Payoff of Getting ITIL 4 CertifiedFor Professionals and Organisations in Georgia

    ITIL 4 Foundation Exam Format in GeorgiaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Georgia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in GeorgiaWhy Get ITIL 4 Certified Here?

    ITIL 4 Foundation is a recognised first step for IT careers across Georgia, valued by BPO providers, software firms, banks and telecom operators that run growing service operations. As service exports pass USD 2.5 billion and digital banks operate like technology companies, professionals who understand modern service management are increasingly sought after. Demand spans the ladder, from service desk analyst to service delivery manager and IT manager, and here is what the market is telling us right now.

    Market Forces Fuelling Service Management Demand in Georgia

    ITIL 4 Foundation is more than a credential. It is a career accelerator for IT professionals in a fast-growing market. Join those who connect IT services to business value and start your ITIL 4 journey today.

    Your Georgia Career Transformation

    Your IT Career Before and After ITIL 4

    See the Difference Certification Makes

    Georgia's IT and service economy is expanding with BPO growth, digital banking and cloud adoption, and employers increasingly separate professionals who understand service management from those who do not. Here is which side of that line you want to be on.

    Sources: ERI SalaryExpert, Glassdoor, ZipRecruiter (Georgia / Tbilisi) 2026.

    How to Get ITIL 4 Founfdation Certified in GeorgiaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Georgia is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 4 CourseCapabilities You Can Apply at Work

    In this ITIL 4 Foundation course you will learn the key concepts, the Service Value System, the guiding principles, the four dimensions and the core practices of modern IT service management. By the end, you will be ready to apply ITIL 4 at work and to sit the Foundation exam with confidence.

    Speak the Language of Service Management

    Define services, value, utility and warranty, and explain how value is co-created between service providers and consumers, the foundation of every ITIL 4 conversation.

    Navigate the Service Value System

    Understand how the Service Value System, governance and the six service value chain activities work together to turn demand into valuable IT services end to end.

    Apply the Seven Guiding Principles

    Use principles such as focus on value, start where you are, and keep it simple and practical to adapt ITIL guidance to your own organisation.

    Balance the Four Dimensions of Service

    Weigh organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.

    Put Core ITIL Practices to Work

    Apply key practices including incident management, problem management, change enablement, the service desk and service level management in day-to-day work.

    Drive Continual Improvement and Measurement

    Use the continual improvement model, service level agreements, metrics and KPIs to keep services improving and aligned to business goals.

    Who Should TakeITIL 4 Foundation Certification Training in Georgia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    GEL 2820

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    GEL 2820

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor ITIL 4 Foundation Certification Training in Georgia?

    As a trusted ITIL 4 Foundation training company, Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Georgia that want to build modern service management capability and prepare for the exam. Our programmes combine certified, AXELOS-aligned instructors, flexible delivery, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes. As an ISO-certified provider, we hold ourselves to international quality and information security standards.

    • Accredited ITIL training partner with AXELOS-aligned courseware
    • Experienced, certified trainers with real service management exposure
    • Flexible formats: live online, classroom and corporate group training
    • Structured study materials, practice questions and mock exams
    • Exam guidance to help you prepare for the ITIL 4 Foundation exam
    • Dedicated learner support before, during and after training
    • Customised schedules for organisations and team programmes
    • Trusted by professionals and organisations across many industries

    60+

    Certification Courses

    121K+

    Hours of Expert Training Delivered

    50,000+

    Professionals Trained Worldwide

    100+

    Countries Supported

    ISO 9001:2015 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in GeorgiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Georgia

    Sheraton Metekhi Palace, 20, St. Ketevan Dedofli Avenue, Avlabari, Zemo Avlabari, Metromshen, Isni District, Tbilisi, 0144, Georgia

    ITIL 4 Foundation Training Location in Georgia

    Radisson Blu Iveria Hotel, 1, First Republic Square, Mtatsminda, Sololak, Mtatsminda District, Tbilisi, 0108, Georgia

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    ITIL 4 Corporate Training for TeamsFor Your Teams in Georgia

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    • Suitable for small, medium and large IT and support teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with relevant service management expertise
    • Role-based, industry-relevant examples for better application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Georgia and global sites

    Leading Organisations

    TBC BankBank Of GeorgiaSilknetMagticomEPAM SystemsWissol

    What Our Learners Say

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    Cleared the Exam with Confidence

    "The course finally gave structure to what I do on the service desk every day. The guiding principles and the value chain made sense quickly, and I passed the ITIL 4 Foundation exam on my first try."

    Giorgi Beridze

    Service Desk Team Lead

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    Practical and Easy to Follow

    "Very practical sessions on incident and change management. The trainer used real examples from outsourcing operations, which helped me connect the theory to my work supporting clients."

    Nino Kapanadze

    IT Support Analyst

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    Great Fit for Working Professionals

    "I took the live online format while working full time. The mock exams and the clear explanation of the Service Value System were the most useful parts for me as a career switcher."

    Levan Tsiklauri

    Aspiring Service Delivery Specialist

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    Standardised How Our Teams Work

    "We trained two service desk teams through Invensis Learning. The shared ITIL 4 language improved how our people handle incidents and service levels, and coordination across shifts is noticeably smoother."

    Tamar Gelashvili

    L&D Manager, Banking Sector

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    Tailored and Well Delivered

    "The corporate programme was tailored to our outsourcing operation and delivered on schedule. Our managers now use consistent service management practices, and customer service quality has improved."

    Davit Maisuradze

    Head of IT Operations, BPO Sector

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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential that proves you understand modern IT service management. As Georgia's BPO, software and digital banking sectors grow, it helps you stand out and progress into service delivery, operations and IT manager roles.

    General

    Is the ITIL 4 Foundation certification worth it in Georgia?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential that proves you understand modern IT service management. As Georgia's BPO, software and digital banking sectors grow, it helps you stand out and progress into service delivery, operations and IT manager roles.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, delivered by PeopleCert. It is for IT and business professionals such as service desk staff, support analysts, IT managers, developers and anyone who works with IT services.

    Do I need any prior experience to take this certification?

    No. ITIL 4 Foundation has no formal prerequisites, so it is open to everyone. It is designed as an introduction to ITIL 4, which makes it a strong first step for both newcomers and experienced professionals who want a recognised qualification.

    Why choose Invensis Learning for ITIL 4 training in Georgia?

    Invensis Learning is an accredited ITIL training provider offering AXELOS-aligned courseware, certified trainers, flexible delivery and exam guidance. We help you move from study to certified with a clear, supported path and dedicated learner support.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification within the cycle.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, instructor-led or self-paced access, practice questions, mock exams, downloadable resources and learner support. The exam fee is billed separately by PeopleCert. Request a quote for the latest inclusions.

    How much does ITIL 4 training cost in Georgia?

    Pricing varies by format and whether the exam is bundled, so local fees in Georgian Lari are available on request. The PeopleCert exam fee is billed separately and varies by region and channel. Talk to a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some plans bundle the PeopleCert exam, while others price training and exam separately. PeopleCert bills the exam fee in USD, EUR or GBP under regional pricing. Ask us which option suits you best.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, support and service teams. Contact us for a tailored quote for your organisation in Georgia.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the payment option that works for you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book with 40 multiple-choice questions. You have 60 minutes to complete it, and the pass mark is 65 percent, which is 26 correct answers out of 40. It is based on the current ITIL 4 Foundation syllabus.

    How many questions are on the exam and what is the pass mark?

    There are 40 questions on the ITIL 4 Foundation exam. You need to answer at least 26 correctly, a score of 65 percent, to pass. The exam lasts 60 minutes and uses single-answer multiple-choice questions.

    How and where do I take the ITIL 4 Foundation exam?

    You can sit the exam online through PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Our team guides you through scheduling so you can take it when you feel ready.

    What if I do not pass the exam on the first attempt?

    If you do not pass, you can resit the exam under the PeopleCert resit policy. Our trainers provide preparation guidance and practice resources to help you improve before retaking. Current resit fees are available on request.

    Which ITIL version is the exam based on?

    The exam is based on the current ITIL 4 edition published by AXELOS, covering the Service Value System, the four dimensions, the guiding principles, the service value chain and the core ITIL practices.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements, and metrics and KPIs.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is designed as an introduction to ITIL 4 and has no prerequisites. The training builds concepts step by step, with examples and practice questions, so beginners and experienced professionals alike can follow comfortably.

    What learning resources and materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock exams, quizzes and downloadable reference materials. These resources help you understand the syllabus, identify weak areas and prepare for the Foundation exam.

    Are mock exams and practice questions included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the ITIL 4 Foundation format. They help you build familiarity with the question style and check your readiness before the real exam.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus from AXELOS, delivered by PeopleCert, so you study the latest concepts, terminology and practices that the exam assesses.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join upcoming live online or classroom batches. Choose your format, complete payment, and you will receive access to schedules, courseware and resources. Talk to an advisor to see the next available dates.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training, self-paced e-learning and customised corporate group training, so you can choose the format that best fits your schedule and learning style in Georgia.

    Are weekend or weekday batches available?

    Yes. We run both weekday and weekend batches across our live online and classroom options to suit working professionals. Contact a learning advisor to find a schedule that fits your availability.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that suits your circumstances.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment before you book.