ITIL V3 Foundation Training and Certification Course in Rijeka, Croatia

• Interactive instructor-led ITIL Foundation training
• Highly qualified, certified, and accredited trainers
• Achieve 16 PDUs certificate
• ITIL Foundation course adhered to global standards

• Get ITIL Foundation Study Guide created by subject matter experts
• 98.6% pass success rate
• Get to know industry best practices and case studies

• Prepare better with sample mock tests
• Convenient Weekday/Weekend ITIL Foundation training schedule in Rijeka
• AXELOS official ITIL Foundation certificate

Many of our participants in Rijeka become ITIL V3 Foundation certified professional in just 2 to 3 days. Our unique training methodology coupled with high-quality ITIL V3 Foundation courseware enables our participants to achieve their ITIL Foundation certification goal. With a careful assessment of each participant, we assign a trainer who creates a structured approach to the training that helps in achieving desired ITIL Foundation results.

At Invensis Learning, we create a ‘Study Smart’ approach for participants taking up ITIL V3 Foundation course in Rijeka. As a training organization, our main objective is to achieve over 98.6% passing success for participants who take up ITIL V3 Foundation training with us. The trainer will devise a smart study approach by understanding each participant carefully and devise measures during the training to understand the areas that you are struggling with and create a teaching plan accordingly. At the end of the training, the trainer will share a detailed report and help in creating a customized plan that helps in clearing your ITIL V3 Foundation certification exam in Rijeka.

At Invensis Learning, we believe in holistic learning that encompasses a clear understanding of the concepts rather than memorizing and using flash cards to clear the exam. These short-cuts only help you to a certain extent, but a proper understanding of the concepts helps participants to answer questions of various difficulty levels and ensures it stays with them which help in the real-world application as well. Moreover, the entire training is focused on showcasing minute details of real-world scenarios and mapping it to AXELOS’s ITIL way of thinking.

The daily agenda of the 2-day ITIL V3 Foundation Training is detailed below:

• Day One
• Service Management Lifecycle
• Principles of Service Management
• The Processes
• The ITIL Service Lifecycle
• Service Strategy
• Introduction to Service Strategy
• Key Concepts of Service Strategy
• Service Strategy Processes
• Demand Management
• Service Portfolio Management
• Financial Management
• Business Relationship Management
• Service Design
• Introduction to Service Design
• Key Concepts of Service Design
• Service Design Processes
• Service Catalogue Management
• Service Level Management
• Supplier Management
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Design Co-ordination
• Day Two
• Service Transition
• Introduction to Service Transition
• Key Principles & Models of Service Transition
• Service Transition Processes
• Transition, Planning and Support
• Change Management
• Service Asset and Configuration Management
• Release and Deployment Management
• Knowledge Management
• Service operations
• Introduction to Service Operations
• Service Operations Processes
• Event Management
• Problem Management
• Request Fulfillment
• Access Management
• Service Operations Functions
• Continual Service Improvement
• Introduction to Continual Service Improvement
• Key Principles and Models of Continual Service Improvement