Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry Point to Modern ITSM

    The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS, delivered by PeopleCert, and the recognised starting point for modern IT service management. It introduces the ITIL 4 Service Value System, the four dimensions of service management, the seven guiding principles and the core management practices that help teams create and improve tech-enabled services. This ITIL 4 Foundation certification training in Cork is built for IT and business professionals who want a globally respected ITSM credential with no formal prerequisites. You learn how value is co-created between service providers and consumers, how to apply the guiding principles at work, and how practices such as incident, problem and change enablement keep services running. Cork's pharma, technology and shared-services employers run large, service-driven IT operations, so professionals who speak the common language of ITIL are in steady demand. Earn your credential with Invensis Learning and take a confident first step toward a service management career.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Cork, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry Point to Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Cork, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in CorkDo You Qualify for the ITIL 4 Foundation Exam?

    BenefitsOf Earning Your ITIL 4 Foundation Credential

    ITIL 4 Foundation Exam Format in CorkWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Cork

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in CorkRoles, Demand and Earnings

    ITIL 4 Foundation is widely recognised across Cork's pharma, technology and shared-services employers, where service-driven IT operations rely on a common service management language. As multinationals standardise on ITIL and expand their global business services centres, demand stays steady for service desk analysts, incident and change coordinators, and service delivery managers. Here is what the Cork market is telling us right now.

    Why ITSM Skills Are in Demand Across Cork

    ITIL 4 Foundation is more than a certificate. It is your entry into modern IT service management. Join professionals across Cork who keep services running and careers moving. Start your journey today.

    Your Cork Career Transformation

    Where You Stand Today,

    And Where ITIL Certification Takes You

    Cork's IT market is growing with pharma, technology and shared-services investment, and employers increasingly look for staff who speak the common language of service management. Here is which side of that line you want to be on.

    Sources: Glassdoor, Indeed (Cork) 2026.

    How to Get ITIL 4 Founfdation Certified in CorkStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Cork is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ProgrammePractical ITSM Capability from the Start

    This ITIL 4 Foundation training maps every topic to the official AXELOS syllabus, so what you will learn is clear and practical. By the end, you can speak the language of modern service management and apply ITIL practices in real IT operations.

    Service Management Foundations

    Understand what a service is, how value is co-created between providers and consumers, and the difference between outputs and outcomes that underpins modern IT service management.

    The ITIL 4 Service Value System

    Learn how guiding principles, governance, the service value chain, practices and continual improvement work together to create value from end to end.

    Applying the Guiding Principles

    Put the seven guiding principles to work, from focus on value to keep it simple and practical and optimise and automate, adapting ITIL to your own context.

    Key ITIL Management Practices

    Apply core practices such as incident management, problem management, change enablement, the service desk and service level management to everyday IT operations.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and delivering services.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, KPIs and meaningful metrics to measure performance and keep services improving over time.

    Who Should TakeITIL 4 Foundation Certification Training in Cork?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Your Accredited Training Partner in CorkExpert-Led and Flexible

    As a trusted ITIL 4 Foundation training company in Cork, Invensis Learning delivers structured training for individual professionals and organisations looking to build IT service management capability and prepare for the ITIL 4 Foundation exam. Our programmes combine experienced, accredited instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team in Cork, we provide a professional learning experience designed around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned to AXELOS and PeopleCert standards
    • Experienced, certified ITSM trainers with real-world expertise
    • Flexible live online, classroom and corporate learning formats
    • Structured, accredited courseware for clear, practical learning
    • Mock exams, practice questions and exam guidance included
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across many industries

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in CorkInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Cork

    Clayton Hotel, Lapp's Quay, Lapp's Island, Centre A ED, Cork, County Cork, Munster, T12 RD6E, Éire / Ireland

    ITIL 4 Foundation Training Location in Cork

    The Metropole Hotel, Harleys Street, Victorian Quarter, St. Patrick's A, Cork, County Cork, Munster, T23 EEC3, Éire / Ireland

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    Corporate ITIL 4 Foundation Training in CorkFor Your Teams

    • Customised ITIL training for service desk and IT operations teams
    • Flexible delivery through live virtual, onsite or hybrid formats
    • Training schedules aligned with your team's availability
    • Accredited trainers with real ITSM and industry experience
    • Role-based, industry-relevant examples for workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Cork and global sites

    Leading Cork Employers

    AppleDell TechnologiesMcKessonEli LillyJohnson & JohnsonPfizer

    What Our Learners Say

    Passed First Time and Using It at Work

    "The trainer made the ITIL 4 Service Value System easy to follow, and the mock exams matched the real test closely. I passed first time and now use the guiding principles every day on the service desk."

    Aoife Doyle

    Service Desk Analyst

    0/0

    A Clear Step into Service Management

    "As someone moving from technical support into service management, this course gave me the framework I was missing. The practice questions and trainer guidance built my confidence ahead of the exam."

    Cian Murphy

    IT Support Engineer

    0/0

    Practical and Well Structured

    "Well-structured sessions and accredited courseware. The four dimensions and the management practices were explained with real examples, which helped me connect ITIL to how we actually run IT here."

    Niamh Walsh

    Incident Coordinator

    0/0

    Standardised Our Service Desk Practices

    "We trained our service desk team with Invensis Learning to standardise how we handle incidents and changes. The shared ITIL vocabulary has already improved consistency and reduced handover confusion."

    Declan O'Sullivan

    IT Operations Manager, Life Sciences Sector

    0/0

    Tailored Corporate Training That Delivered

    "The corporate group training was tailored to our shared-services environment and delivered on a schedule that suited the team. Trainers were experienced and the outcomes were measurable for our L&D goals."

    Saoirse Kelly

    Learning and Development Lead, Technology Sector

    0/0



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    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, delivered by PeopleCert. It introduces modern IT service management and suits IT and business professionals at any career stage, with no formal prerequisites.

    General

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, delivered by PeopleCert. It introduces modern IT service management and suits IT and business professionals at any career stage, with no formal prerequisites.

    Is the ITIL 4 Foundation worth it for professionals in Cork?

    Yes. ITIL is widely used by Cork's pharma, technology and shared-services employers, so the credential proves you understand the service management language they rely on. It helps you qualify for service desk, incident and service delivery roles.

    Do I need any prerequisites to take ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. Prior ITSM or ITIL knowledge is helpful but not required, which makes it an ideal entry point into IT service management.

    Is ITIL 4 Foundation recognised globally?

    Yes. ITIL is a globally recognised IT service management framework owned by AXELOS and delivered by PeopleCert, valued by employers in Ireland and worldwide, including the multinationals with major operations in Cork.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification within the cycle.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams and learner support. Exam delivery is arranged through PeopleCert. Request a quote to confirm what your selected plan includes.

    How much does ITIL 4 Foundation training cost in Cork?

    Pricing varies by format and provider and is available on request. The PeopleCert exam fee is billed separately under regional pricing. Talk to a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    This depends on the package. Some bundles include the PeopleCert exam voucher, while others price training and exam separately. Ask our team which option suits you best.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams. Contact us for a group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose what works for you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination based on the official AXELOS syllabus and delivered by PeopleCert. It can be taken online with remote proctoring or at an authorised test centre.

    How many questions are on the ITIL 4 Foundation exam?

    The exam has 40 multiple-choice questions. You answer them within the allotted time, and the questions are single-answer with no negative marking.

    What is the passing score and exam duration?

    You need 65%, which is 26 out of 40 questions correct, to pass. The exam lasts 60 minutes (one hour). Extra time may apply where the exam is sat in a non-native language.

    How do I book the ITIL 4 Foundation exam?

    You schedule the exam through PeopleCert, choosing either online proctored delivery, available around the clock, or an authorised test centre. Our team can guide you through booking.

    What happens if I do not pass the first time?

    You can resit the exam. We provide mock exams, practice questions and trainer guidance to help you prepare thoroughly. Confirm current resit fees and policy with PeopleCert.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers the ITIL 4 key concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain and core ITIL management practices.

    Can a complete beginner take this course?

    Yes. ITIL 4 Foundation is an entry-level certification with no prerequisites, so beginners and career changers are welcome. Trainers explain every concept from first principles with practical examples.

    What learning materials are provided?

    You receive accredited courseware aligned to the AXELOS syllabus, practice questions, mock exams, quizzes and revision aids, plus trainer support throughout the programme.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to ITIL 4, the current edition of the framework published by AXELOS and delivered by PeopleCert.

    Are practice tests and mock exams included?

    Yes. The programme includes sample papers, mock exams and topic quizzes that mirror the real exam, helping you identify weak areas and build confidence.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course in Cork?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, accredited courseware and learning resources. See upcoming batches to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can learn in the format that fits your schedule.

    How soon can I start?

    New cohorts run regularly in live online and classroom formats. Check the latest schedule or talk to a learning advisor to find the next batch that suits you.

    Can I reschedule my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.