Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS, the global best-practice framework for IT service management. It introduces the ITIL 4 Service Value System and a modern, end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. ITIL 4 Foundation certification training in Dublin is designed for IT and business professionals who want a globally recognised ITSM credential and the confidence to work with service management terminology, the seven guiding principles and core practices such as incident, problem and change management. There are no prerequisites, so it suits practitioners at any career stage. Examined by PeopleCert, the credential is valued across Dublin's technology, financial services and consulting employers, from global tech firms to managed service providers. Delivered in live online and classroom formats, the training takes you from key concepts to exam-ready, with practice tests and trainer support at every step. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dublin, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dublin, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in DublinDo You Qualify for the ITIL 4 Foundation Exam?

    Why ITIL 4 Foundation Is Worth ItBenefits for Professionals and Teams

    ITIL 4 Foundation Exam Format in DublinWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Dublin

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITSM Career Outlook in DublinRoles, Demand and Earning Potential

    ITIL 4 Foundation has become a trusted marker of service management capability across Dublin, valued by global technology firms, financial services, consulting practices and managed service providers that run large, customer-facing IT operations. As cloud adoption and digital transformation expand, employers increasingly look for professionals who can apply ITIL practices. Demand runs from service desk and incident roles up to service delivery and IT operations management, and here is what the market is telling us right now.

    What Is Driving ITIL Demand in Dublin?

    ITIL 4 Foundation is more than a credential. It is a practical toolkit for delivering better IT services. Join professionals across Dublin who turn service management knowledge into stronger careers. Start your journey today.

    Your Dublin Career Transformation

    Your Before and After with ITIL 4

    Where the Credential Takes You

    Dublin's IT and tech market is expanding with cloud adoption and digital transformation, and employers increasingly separate professionals who can apply service management from those who cannot. Here is which side of that line you want to be on.

    Sources: Morgan McKinley 2026 Salary Guide, PayScale, Glassdoor (Ireland) 2026.

    How to Get ITIL 4 Founfdation Certified in DublinStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Dublin is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 4 FoundationFrom Service Value to Core Practices

    ITIL 4 Foundation training gives you practical command of modern service management, from core concepts to the practices teams use every day. By the end of the programme, you can speak the language of ITSM and apply ITIL 4 thinking at work, ready for the PeopleCert exam.

    Service Management Fundamentals

    Understand what a service is, how value is co-created between providers and consumers, and the core concepts of utility, warranty, outcomes, costs and risks that underpin all of ITIL 4.

    The ITIL 4 Service Value System

    Learn how the Service Value System brings together guiding principles, governance, the service value chain, practices and continual improvement to turn demand into valuable services.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to adopt and adapt ITIL in real organisations and everyday decisions.

    The Service Value Chain

    Work through the six value chain activities, plan, improve, engage, design and transition, obtain or build, and deliver and support, and see how they combine into value streams.

    Key ITIL Management Practices

    Build working knowledge of essential practices including incident management, problem management, change enablement, service desk, service level management and service request management.

    Continual Improvement and Metrics

    Use the continual improvement model, plus metrics, KPIs and service level agreements, to measure performance and keep services improving over time.

    Who Should TakeITIL 4 Foundation Certification Training in Dublin?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in DublinYour Trusted ITIL 4 Training Partner

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Dublin that want to build modern service management capability and prepare for the PeopleCert exam. Our programmes combine certified, experienced trainers, flexible delivery formats, accredited courseware and learner-focused support. Whether you are enrolling as an individual or planning team training, Invensis Learning, an established ITIL 4 Foundation training company in Dublin, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned to the AXELOS ITIL 4 syllabus with PeopleCert exams
    • Experienced, certified trainers with real-world ITSM experience
    • Flexible formats: live online, classroom and corporate group training
    • Structured courseware, practice tests and exam-readiness support
    • Dedicated learner support before, during and after training
    • Customised schedules for organisations and team programmes
    • Trusted by professionals and organisations across many industries
    • ISO 9001 and ISO 27001 certified for quality and information security

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    Over 5000 five star reviews

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    ITIL 4 Foundation Training Locations in DublinInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Dublin

    Clayton Hotel Burlington Road, Leeson Street Upper, Pembroke West C Ward 1986, Dublin, County Dublin, Leinster, D04 A318, Éire / Ireland

    ITIL 4 Foundation Training Location in Dublin

    InterContinental Dublin, Merrion Road, Ballsbridge, Pembroke East E Ward 1986, Dublin, County Dublin, Leinster, Éire / Ireland

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    Corporate ITIL 4 Training in DublinUpskill Your Service Teams

    • Suitable for small, medium and large IT teams
    • Customised schedules based on your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with relevant ITSM and industry expertise
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Dublin, Ireland and global locations

    Leading Organisations

    AccentureMicrosoftDell TechnologiesIBMVersion 1Three Ireland

    What Our Learners Say

    Passed First Time and Moved Up

    "The ITIL 4 Foundation course finally gave me a structured way to talk about the service work I do every day. The trainer used real examples and the practice tests made the exam feel familiar. I passed first time and moved into an incident management role soon after."

    Aoife Byrne

    Incident Manager

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    Clear, Practical and Well Paced

    "I came from a technical support background with no formal ITSM training. The guiding principles and the Service Value System were explained clearly, and the live online format fitted around my shifts. The credential helped me stand out when applying for service delivery roles in Dublin."

    Cian O'Sullivan

    IT Service Desk Lead

    0/0

    Knowledge I Could Apply at Once

    "Great balance of theory and real-world application. I now understand how change enablement and problem management connect, and I use that thinking at work straight away. The exam support and mock questions were genuinely useful."

    Niamh Doyle

    IT Support Engineer

    0/0

    A Shared Framework for Our Team

    "We trained our whole service desk through Invensis Learning. The team now shares a common ITIL language, and our incident and change handling has become far more consistent. The trainer tailored examples to our environment, which made adoption much easier."

    Declan Murphy

    IT Operations Manager, Financial Services

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    Scalable and Well Organised

    "As an L&D lead I needed accredited training that would scale across locations. The corporate programme was well organised, flexible around our schedule, and the reporting helped us track progress. Our managed services group is now working to a single ITIL standard."

    Sarah Kavanagh

    Learning and Development Lead, IT Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, introducing the Service Value System and modern IT service management. It is designed for IT and business professionals at any career stage, including service desk staff, support engineers, analysts and managers.

    General

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, introducing the Service Value System and modern IT service management. It is designed for IT and business professionals at any career stage, including service desk staff, support engineers, analysts and managers.

    Is ITIL 4 Foundation worth it for my career in Dublin?

    Yes. ITIL is a preferred credential for service roles across Dublin's technology, financial services and consulting employers. With over 1,000 global tech firms based in Ireland, certified professionals are easier to hire and progress into service delivery and operations roles.

    Why choose Invensis Learning for ITIL 4 training?

    Invensis Learning is an accredited training partner offering AXELOS-aligned courseware, certified trainers, flexible delivery and dedicated exam support. We help you move from learning to the PeopleCert ITIL 4 Foundation exam with a clear, supported path.

    Are there any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to all. No prior ITIL or ITSM knowledge is required, which makes it an accessible entry point for both IT and business professionals.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through a PeopleCert subscription or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware, expert-led sessions, practice tests, mock questions and learner support. Exam vouchers may be bundled or purchased separately through PeopleCert. Speak with a learning advisor for a quote and what is included.

    How much does ITIL 4 Foundation training cost in Dublin?

    Pricing varies by format, schedule and whether the PeopleCert exam is bundled in. Because fees depend on delivery mode and group size, exact pricing is available on request. Contact us for a tailored quote for live online, classroom or corporate training.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some options bundle the PeopleCert exam voucher with the training, while others price it separately. PeopleCert exam fees vary by region and channel. Ask a learning advisor which option suits you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and cross-functional teams across Dublin. Contact us for a group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that works for you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination with 40 questions, each with a single correct answer. It is based on the official AXELOS ITIL 4 Foundation syllabus and administered by PeopleCert.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 questions and you need 26 correct, a score of 65%, to pass. You have 60 minutes to complete it. There are no formal prerequisites to sit the exam.

    How is the ITIL 4 Foundation exam delivered?

    You can take the exam through PeopleCert online proctoring, available 24/7, or at an authorised PeopleCert test centre. Both options use the same closed-book, multiple-choice format.

    What happens if I do not pass the exam first time?

    You can re-sit the ITIL 4 Foundation exam if needed. Our training includes practice tests and mock questions to build your readiness, and re-sit policies and fees are confirmed through PeopleCert. Ask our team about exam support before you book.

    Which version of ITIL is the exam based on?

    The exam is based on the current ITIL 4 edition, published by AXELOS and maintained by PeopleCert. It covers the Service Value System, the four dimensions, the guiding principles and core management practices.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and metrics.

    Can a beginner take this course without IT experience?

    Yes. ITIL 4 Foundation is an entry-level certification with no prerequisites, so beginners are welcome. The training builds concepts step by step and explains all terminology, making it suitable for those new to IT service management.

    Which ITIL practices will I learn in detail?

    At Foundation level you gain working knowledge of key practices including incident management, problem management, change enablement, service desk, service level management, service request management, and monitoring and event management.

    What learning materials are provided?

    You receive accredited courseware aligned to the AXELOS syllabus, practice questions, mock exams and reference materials to support your revision and exam readiness. Materials are available in your chosen training format.

    How long is the ITIL 4 Foundation training?

    The instructor-led course is typically delivered over two days of training, available as live online or classroom sessions. Self-paced options let you learn around your schedule. Confirm the schedule that suits you when you enrol.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available in Dublin?

    We offer live online instructor-led training, classroom sessions, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule and learning style across Dublin and Ireland.

    How soon can I start?

    New batches run regularly in live online and classroom formats, and self-paced learning lets you begin straight away. See upcoming schedules or speak with a learning advisor to find the next available start date.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include flexible options. Reach out to our team for the details that apply to your enrolment.