Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge Qualification?Your Fast Route to the Current Framework

    The ITIL Foundation Bridge Version 5 (ITIL 5 Bridge) is a transition qualification from AXELOS (PeopleCert) that updates ITIL 4 Foundation holders to the latest edition of the world's most widely adopted IT service management framework. ITIL 5 Foundation Bridge certification training in Dublin gives you an efficient, instructor-led path to the full ITIL 5 Foundation credential without repeating the ITIL 4 content you already know. The bridge is built for practising ITSM professionals: service desk leads, change and problem managers, service delivery managers and consultants who already hold ITIL 4 Foundation. In a focused one-day programme you cover only what is new in ITIL 5, including the product and service lifecycle, the evolved ITIL Value System, value stream management, and the shift toward digital and AI-enabled service management. With Dublin established as Europe's leading technology hub, employers across cloud, financial services and global tech expect service management teams to work to the current standard. Passing the bridge exam grants the full ITIL 5 Foundation credential and opens progression to higher ITIL 5 qualifications. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dublin, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge Qualification?Your Fast Route to the Current Framework

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dublin, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in DublinDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain from the ITIL 5 BridgeOutcomes for Professionals and Teams

    ITIL V5 Foundation Exam Format in DublinWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Dublin

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL Skills Take You in DublinRoles, Demand and Pay

    ITIL is the world's most widely adopted IT service management framework, and Dublin's position as Europe's technology capital keeps demand for current ITSM skills high. Global tech firms, banks and consultancies running large service operations increasingly expect teams to work to the latest ITIL edition. Roles range from service desk analyst and change manager through to service delivery manager and IT manager, and here is what the Dublin market is telling us right now.

    What Is Driving Demand for ITIL 5 Skills in Dublin?

    The ITIL 5 Bridge is the fastest way to keep your service management credentials current. Join professionals in Dublin moving to the latest ITIL edition. Start today.

    Your Dublin ITSM Career Upgrade

    Your Position Before and After the Bridge

    The ITIL 5 Upgrade in Practice

    Dublin's service management market is moving to ITIL 5 as global tech, financial services and consulting employers modernise. Here is the difference an up-to-date credential makes.

    Sources: Morgan McKinley, Glassdoor, RoleUp (Ireland) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in DublinStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Dublin is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Ireland is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    What the ITIL 5 Bridge Teaches YouApply the Latest Service Management Thinking

    This one-day bridge focuses only on what is new in ITIL 5, building on the ITIL 4 Foundation knowledge you already hold. By the end you can apply the latest service management concepts in a digital, value-driven environment.

    Key Enhancements in ITIL 5

    You will learn what has changed since ITIL 4, focusing only on the new and refined concepts, terminology and structural updates introduced in ITIL 5. Understand the rationale for the update and what it means for your day-to-day service management work.

    The Product and Service Lifecycle

    Work with ITIL 5's product and service lifecycle as a core organising structure, covering how digital products and services are managed across discovery, design, build, operation, delivery and support.

    Digital and AI-Enabled Service Management

    Explore how ITIL 5 reflects modern digital and AI-enabled environments, and how growing complexity across cloud, multi-supplier and automated delivery shapes service management.

    The Evolved ITIL Value System

    Understand how ITIL 5 strengthens value creation across the full stakeholder ecosystem, linking strategy, delivery and measurable outcomes, including sustainability and experience.

    Updated Language and Core Concepts

    Gain clarity on the updated terminology and principles in ITIL 5 so you can communicate confidently with teams, partners and stakeholders adopting the new framework.

    Applying ITIL 5 in Practice

    Integrate ITIL 5 enhancements into your existing ITIL 4 knowledge and apply value stream mapping, lifecycle thinking and updated practices to improve collaboration and results.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Dublin?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 550

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 550

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor ITIL 5 Foundation Bridge Certification Training in Dublin?

    A trusted ITIL (Version 5) Foundation Bridge training company in Dublin, Invensis Learning delivers accredited, instructor-led ITIL training for professionals and teams who want to move to the current ITIL 5 standard. As a PeopleCert Accredited Training Organization, we combine experienced, certified trainers with flexible live online and classroom delivery and practical, exam-focused preparation. Whether you are an individual updating your credential or an employer transitioning a whole ITSM team in Dublin, our bridge programme is built around a clear, supported path from ITIL 4 to ITIL 5 Foundation.

    • Accredited Training Organization for PeopleCert ITIL certifications
    • Experienced, certified ITIL trainers with real ITSM experience
    • Flexible delivery: online (live virtual) and classroom training
    • Focused one-day bridge format that minimises time away from work
    • Exam-oriented preparation aligned to the ITIL 5 Bridge syllabus
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Trusted by professionals and organisations across Ireland and worldwide

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    Rated by Learners Worldwide

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    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in DublinInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Dublin

    Clayton Hotel Burlington Road, Leeson Street Upper, Pembroke West C Ward 1986, Dublin, County Dublin, Leinster, D04 A318, Éire / Ireland

    ITIL V5 Foundation Bridge Training Location in Dublin

    InterContinental Dublin, Merrion Road, Ballsbridge, Pembroke East E Ward 1986, Dublin, County Dublin, Leinster, Éire / Ireland

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    Corporate Bridge Training for TeamsUpskill ITSM in Dublin

    • Transition entire ITSM teams to ITIL 5 in a single training day
    • Customised schedules aligned to your team's availability
    • Delivery onsite, live virtual or hybrid across Dublin and Ireland
    • Certified ITIL trainers with hands-on service management experience
    • Role-based examples for service desk, change and delivery teams
    • Dedicated coordination and learner support for group programmes
    • Consistent service management standards across business units

    Leading Organisations

    AccentureVersion 1ErgoEirVodafoneBank Of Ireland

    What Our Learners Say

    A Fast, Focused Upgrade to ITIL 5

    "The bridge was exactly what I needed to move from ITIL 4 to ITIL 5 without sitting through content I already knew. The trainer kept it focused on the new lifecycle and value-stream material, and I passed the exam the same week."

    Aoife Byrne

    Service Desk Team Lead

    0/0

    Practical and Relevant to My Role

    "As a change manager I wanted my credential current before our team rolled out new ITIL 5 practices. The one-day format fit around work, and the digital service management sections were genuinely useful, not just exam prep."

    Conor Murphy

    Change Manager

    0/0

    Well Structured Live Online Training

    "Clear explanations of how ITIL 5 differs from ITIL 4, with good real-world examples from service delivery. The live online session was well run and the trainer answered every question on the value system."

    Niamh O'Sullivan

    IT Service Delivery Manager

    0/0

    Transitioned Our Team in One Day

    "We bridged our whole service management team to ITIL 5 in a single day. Invensis tailored the examples to our financial services context, and everyone came away speaking the same updated language. Smooth coordination throughout."

    Declan Walsh

    IT Operations Manager, Financial Services

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    Reliable Corporate Training Partner

    "Organising group bridge training was straightforward and the outcomes were measurable. Our managed services team is now certified on the current ITIL edition, which matters for client confidence and audits."

    Sarah Kelly

    Learning and Development Lead, Technology Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is an AXELOS (PeopleCert) transition qualification that updates ITIL 4 Foundation holders to ITIL 5, the latest edition of the ITIL service management framework. Passing the bridge exam grants the full ITIL 5 Foundation credential without taking the full Foundation exam.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is an AXELOS (PeopleCert) transition qualification that updates ITIL 4 Foundation holders to ITIL 5, the latest edition of the ITIL service management framework. Passing the bridge exam grants the full ITIL 5 Foundation credential without taking the full Foundation exam.

    Who should take the ITIL 5 Bridge in Dublin?

    It is designed for practising ITSM professionals who already hold ITIL 4 Foundation, such as service desk leads, change and problem managers, service delivery managers, consultants and trainers who want to update their knowledge and credential to ITIL 5.

    Is the ITIL 5 Bridge worth it?

    Yes. As Dublin employers across tech, financial services and consulting adopt the current ITIL edition, an up-to-date credential keeps you competitive and supports progression into roles such as service delivery manager, which can pay around EUR 82,000 in Dublin. Talk to a learning advisor to plan your path.

    Do I need ITIL 4 Foundation before the bridge?

    Yes. The ITIL 5 Foundation Bridge assumes ITIL 4 Foundation knowledge and requires the ITIL 4 Foundation certification. Candidates who do not hold it should take the full ITIL 5 Foundation course instead.

    How long is the ITIL 5 Foundation credential valid?

    The ITIL 5 Foundation credential is valid for three years. To keep it current, you renew by earning 60 CPD points within the three-year cycle or by passing a higher ITIL 5 qualification.

    Is the credential recognised in Dublin and internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and the AXELOS (PeopleCert) credential is recognised by employers across Ireland and globally, including the major technology, financial services and consulting firms based in Dublin.

    Pricing

    What is included in the ITIL 5 Bridge course fee?

    Your fee covers accredited instructor-led training, courseware aligned to the ITIL 5 Bridge syllabus, exam-focused preparation and learner support. The PeopleCert exam may be bundled or billed separately depending on the package. Request a quote for a full breakdown.

    How much does ITIL 5 Bridge training cost in Dublin?

    Pricing depends on the delivery format and whether the exam is bundled, so a precise figure is available on request. Contact a learning advisor for current Dublin pricing and group rates.

    Is the exam fee included in the training price?

    It depends on the package. PeopleCert sets the exam fee, which can be bundled with training or purchased separately. Ask our team which option applies to your chosen batch.

    Do you offer corporate or group discounts?

    Yes. We offer group pricing for teams transitioning to ITIL 5 together, with onsite or live online delivery. Ask about corporate or group pricing for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfer, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The ITIL 5 Foundation Bridge exam is a closed-book, multiple-choice examination delivered by PeopleCert, either online with remote proctoring or at an authorised test centre.

    How many questions are on the ITIL 5 Bridge exam?

    The exam has 20 multiple-choice questions with a duration of 30 minutes. It focuses only on what is new and changed in ITIL 5 relative to ITIL 4.

    What is the passing score for the exam?

    You need 65%, which is 13 out of 20 questions correct, to pass the ITIL 5 Foundation Bridge exam.

    What are the prerequisites for the bridge exam?

    You must hold the ITIL 4 Foundation certification to sit the ITIL 5 Foundation Bridge exam. There is no formal education or work experience requirement.

    What happens if I do not pass the first time?

    You can resit the PeopleCert exam. Our trainers provide exam-focused preparation and guidance to help you prepare with confidence. Ask our team about resit options and support.

    How is the bridge exam delivered?

    PeopleCert delivers the exam online through its proctored OnVUE system, available 24/7, or at authorised test centres worldwide, so you can choose what suits you.

    Course Content

    What will I learn in the ITIL 5 Bridge?

    The bridge covers only what is new in ITIL 5: key enhancements since ITIL 4, the product and service lifecycle, digital and AI-enabled service management, the evolved ITIL Value System, updated language, and applying ITIL 5 in practice.

    Do I need prior experience to take the course?

    You need ITIL 4 Foundation knowledge and certification, as the bridge builds on it rather than repeating it. Beyond that, the one-day programme is structured to guide you through the changes step by step.

    How long is the training?

    The ITIL 5 Foundation Bridge is delivered as a focused one-day programme, because it covers only the new and changed content rather than the full Foundation syllabus.

    What learning materials are provided?

    You receive courseware aligned to the ITIL 5 Bridge syllabus, practical examples and exam-focused practice, plus post-training learner support.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. Our courseware is aligned to the official AXELOS (PeopleCert) ITIL Foundation Bridge Version 5 syllabus and covers the current changes introduced in ITIL 5.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format, and gain access to schedules and courseware. See upcoming Dublin batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training and classroom training, plus customised corporate group training, so you can choose the format that fits your schedule.

    Can I take the course online?

    Yes. The ITIL 5 Bridge is available as online (live virtual) instructor-led training, so you can join from anywhere in Dublin or across Ireland.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.