Module 2: Enhanced ITIL Service Value System (SVS)
- Evolution of the Service Value System in Version 5
- Updated governance approaches
- How guiding principles apply in AI-enabled environments
- Value chain activities enhancements
ITIL 5 Foundation Bridge Certification Training in Ireland
Walk Out Certified
Designed for ITIL 4 Foundation holders in Ireland, this instructor-led bridge updates your knowledge and credential to ITIL 5 in a focused one-day format. Learn what is new in digital product and service management and the ITIL Value System, then sit the PeopleCert exam to earn the globally recognised ITIL 5 Foundation credential without repeating content you already know.
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Training Schedules
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Mode
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8
PDUs
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
What Is the ITIL 5 Foundation Bridge?
Update Your Credential to the Latest Edition
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ireland, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.
Key Highlights
of the ITIL (Version 5) Foundation Bridge Training Course
ITIL V5 Foundation Bridge Certification Eligibility in Ireland
Do You Qualify for the ITIL (Version 5) Foundation Bridge Exam?
Why the Bridge Pays Off
Of Bridging up to ITIL 5
For Individuals
The ITIL 5 Bridge helps ITSM professionals refresh their credential and apply the latest service management thinking at work. It suits service desk, service delivery, change and operations staff who already hold any ITIL 4 certification and want to move to ITIL 5 efficiently. Whether you are keeping your own credential current, preparing for a role that lists ITIL 5, or leading service teams through digital and AI-enabled change, the bridge builds capability that maps to senior employer expectations.
If you want a recognised ITIL credential that reflects the current edition, the bridge is a clear, time-efficient path. You gain updated ITIL 5 knowledge, exam preparation, and a credential employers across Ireland and beyond recognise.
- Earn the current ITIL 5 Foundation credential in a single, focused training day
- Update your ITIL 4 knowledge to ITIL 5 without resitting full Foundation content
- Stay relevant to Irish employers who expect the latest ITIL credential
- Master digital product and service lifecycle thinking for AI-enabled environments
- Speak the updated ITIL language confidently across teams, partners and suppliers
- Unlock progression to higher ITIL 5 qualifications
- Strengthen your standing for service management roles across Dublin and Cork
- Gain a globally recognised, PeopleCert-issued credential that travels with you
For Organizations
ITIL 5 Bridge group training helps organisations move service management teams to the latest ITIL edition quickly and consistently. The training can be delivered for service desks, delivery teams, PMOs or wider IT functions. For organisations standardising practice as they invest in cloud, automation and AI, the bridge offers a scalable, low-disruption way to keep credentials and skills current.
If your teams are certified on ITIL 4 but your service strategy now spans digital products and AI-enabled delivery, group bridge training creates a shared ITIL 5 language. Teams gain a consistent approach to value, lifecycle and continual improvement.
- Transition whole ITSM teams from ITIL 4 to ITIL 5 in a single training day
- Standardise service management language on the current ITIL edition
- Build capability for digital, cloud and AI-enabled service delivery
- Keep team credentials current with minimal time away from the desk
- Customise delivery to your tooling, processes and service context
- Strengthen consistency across service desk, delivery and operations
- Flexible onsite or live online delivery for distributed teams
- Develop in-house ITIL 5 expertise that supports better outcomes
ITIL V5 Foundation Exam Format in IrelandWhat to expect on exam day
The ITIL Foundation Bridge (Version 5) exam tests only what is new and changed in ITIL (Version 5) relative to ITIL 4. Existing ITIL 4 knowledge is assumed as the baseline and is not re-tested. The exam covers the five topic areas PeopleCert publishes for the Bridge: key enhancements in ITIL (Version 5), digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL (Version 5) in practice. Through a combination of multiple-choice questions, candidates are tested on their understanding of the differences between ITIL 4 and ITIL (Version 5).
ITIL V5 Foundation Bridge Certification Cost in Ireland
ITIL 5 Skills and Your Career in Ireland
Roles, Demand and Pay in 2026
ITIL remains the benchmark for IT service management across Ireland's multinational-led economy, and employers in technology, financial services and pharma increasingly expect teams to hold the current ITIL 5 credential. As organisations migrate from ITIL 4 and invest in AI, cloud and data centre operations, professionals who bridge up early stand out. Demand spans service desk, service delivery and IT operations leadership, and here is what the market shows right now.
What Is Driving ITIL 5 Adoption Across Ireland
ITIL 5 is fast becoming the expected standard for service management teams in Ireland. Bridge your ITIL 4 credential, lead on digital and AI-enabled service delivery, and stay ahead of employer demand. Start your journey today.
Your Ireland ITIL 5 TransformationFrom ITIL 4 Certified to ITIL 5 Ready
Your Career Before and After the Bridge
Ireland's service management market is shifting to ITIL 5 as employers invest in cloud, AI and data centre operations, and they increasingly separate professionals on the current credential from those still on ITIL 4. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, Morgan McKinley (Ireland) 2026.
How to Get ITIL V5 Foundation Bridge Certified in Ireland
Step-by-Step Certification Process
The ITIL V5 Foundation Bridge path in Ireland is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.
Module 3: Unified Digital Product and Service Lifecycle
- Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
- Understanding how products and services are managed together in a single, integrated lifecycle
Module 4: AI Integration and AI Governance
- AI-native framework principles
- Responsible AI adoption guidance
- AI governance concepts and frameworks
- Managing AI-driven automation
- Ethical AI considerations
- Risk management for AI-enabled services
Module 5: Value Streams and Value Co-Creation
- Identifying, mapping, and managing value streams
- Enhanced value stream mapping techniques
- Improving flow, visibility, and outcomes
- Value co-creation with stakeholders
Module 6: Experience Management (New Emphasis)
- Customer experience focus
- User experience integration
- Experience-driven service delivery
- Measuring experience outcomes
- Transparency and measurable value
Module 7: Four Dimensions of Product and Service Management
- Organisations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
- How dimensions apply to digital products and services
Module 8: Digital Operating Models
- Modern organisational structures
- Digital-first business approaches
- Agile and adaptive ways of working
- Integration with Design Thinking, Agile, and DevOps
Module 9: Sustainability Integration
- Sustainability-driven service design
- Environmental responsibility in IT operations
- Long-term operational resilience
- Sustainable value creation
Module 10: Updated ITIL Practices
- Terminology updates in the 34 ITIL practices
- How practices apply in Version 5 context
- Practice alignment with unified lifecycle
Module 11: Transformation and Change
- Managing transformation in digital environments
- Organisational Change Management (OCM) integration
- Leading change in AI-enabled contexts
Module 12: Role-Aligned Guidance
- Clearer, more targeted guidance for specific roles
- Practical, actionable frameworks
- Less abstract, more dynamic models
Course Curriculum
of the ITIL (Version 5) Foundation Bridge Certification Training
The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.
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Module 1: What's New in ITIL Version 5
- Overview of the evolution from ITIL 4 to Version 5
- Understanding the 40% retained, 24% modified, and 36% new content breakdown
- Key reasons for the Version 5 update
With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.
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Skills You Will Build in the ITIL 5 Bridge
Value Streams, Lifecycles and Beyond
You will learn what is new and changed in ITIL 5 relative to ITIL 4, from the product and service lifecycle to value streams, updated language and an enhanced approach to value creation. The bridge builds directly on your existing ITIL 4 Foundation knowledge.
Key Enhancements in ITIL 5
Understand what has changed since ITIL 4: the new and refined concepts, structural updates and terminology that define the latest edition, so you can apply the framework with current knowledge.
Digital and AI-Enabled Service Management
Explore how ITIL 5 addresses modern digital and AI-enabled environments, and how rising complexity across cloud, multi-supplier and platform delivery shapes product and service management.
The Product and Service Lifecycle
Learn how the product and service lifecycle structures digital delivery from discovery and design through build, operation, delivery and support as a core organising principle of ITIL 5.
Updated Language and Core Concepts
Gain clarity on the updated terminology and principles in ITIL 5 so you can communicate confidently with teams, partners, suppliers and stakeholders adopting the new framework.
Enhanced Value Creation
Discover how ITIL 5 reinforces value creation across the full stakeholder ecosystem, linking strategy, delivery and measurable outcomes, with sustainability and experience in focus.
Applying ITIL 5 in Practice
Integrate ITIL 5 enhancements into your existing ways of working to improve collaboration, performance and results across your service management environment.
Who Should Take
ITIL V5 Foundation Bridge Certification Training in Ireland?
IT Service Manager
ITSM Practitioner
Service Desk Lead
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
ITIL-certified Professional
ITIL V5 Foundation Bridge Certification Training Modes
for Professionals and Teams
We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.
ITIL V5 Foundation Bridge Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.
ITIL V5 Foundation Bridge Corporate Group Training
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations looking to upgrade employee knowledge to the latest ITIL framework, standardise service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customised to organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.
ITIL V5 Foundation Bridge Focused 1-to-1 Training
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customised coaching support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.
ITIL V5 Foundation Bridge Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 430
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.
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Why Choose Invensis for ITIL 5 in Ireland
Accredited Bridge Training
As a trusted ITIL Foundation Bridge training company, Invensis Learning delivers accredited ITIL training for professionals and organisations across Ireland who want to move from ITIL 4 to ITIL 5 efficiently. Our programmes combine experienced ITSM trainers, PeopleCert and AXELOS aligned courseware, flexible delivery and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and a clear path to your ITIL 5 credential.
- Accredited ITIL training aligned to PeopleCert and AXELOS standards
- Trainers with real ITSM and service management delivery experience
- Flexible live online and in-house classroom formats across Ireland
- ISO 9001:2015 and ISO 27001:2022 certified training operations
- Focused one-day bridge that respects working professionals' time
- Post-training support and exam guidance through to certification
- Corporate and team delivery for ITSM groups transitioning to ITIL 5
- Globally recognised provider supporting learners in 100+ countries
200K+
Professionals Trained
12M+
Hours of Training Delivered
4
Flexible Learning Modes
98%
First-Attempt Pass Rate
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
ITIL (Version 5) Foundation Bridge Course Training Locations in Ireland
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL V5 Foundation Bridge Training Location in Ireland
Adare Manor, Adare, Co. Limerick, V94 W8WR, Ireland
ITIL V5 Foundation Bridge Training Location in Ireland
Ballyfin Demesne, Ballyfin, Co. Laois, Ireland
Corporate ITIL 5 Training in Ireland
Upskill Your ITSM Team
- Transition whole ITSM teams from ITIL 4 to ITIL 5 in a single training day
- Onsite, live virtual or hybrid delivery across Dublin, Cork and Galway
- Customised sessions mapped to your service management tooling and context
- Accredited trainers with enterprise ITSM experience
- Flexible scheduling around shift and on-call rosters
- Progress tracking and reporting for L&D leaders
- Volume-based pricing for group enrolments
Leading Organisations
Dell TechnologiesAccentureIBMVersion 1EirVodafone
What Our Learners Say
Updated My Credential in a Single Day
"The bridge was exactly what I needed. I already held ITIL 4 Foundation, and in one day I understood the new lifecycle and value stream thinking and passed the ITIL 5 exam. The trainer kept it focused on what had actually changed."
Aoife Brennan
Service Desk Lead
0/0
Practical and Relevant to My Role
"Clear, practical and well paced. The sessions on digital and AI-enabled service management mapped straight onto the work my team does. I came away confident using the updated ITIL 5 language with suppliers and stakeholders."
Cian O'Sullivan
Service Delivery Manager
0/0
Efficient Route to ITIL 5
"A really efficient way to move from ITIL 4 to ITIL 5. The practice questions and exam guidance helped me know what to expect, and the one-day format meant minimal time away from work."
Niamh Gallagher
ITSM Analyst
0/0
Smooth Transition for the Whole Team
"We bridged our whole service management team in a single scheduled day. Delivery was flexible around our on-call rota, and the trainer tailored examples to our cloud operations. A smooth, low-disruption way to standardise on ITIL 5."
Conor Walsh
IT Operations Manager, Technology Sector
0/0
Excellent Corporate Delivery
"Invensis Learning made it easy to upskill a distributed team. Coordination was excellent, reporting kept us informed, and our staff valued the focus on what is new in ITIL 5 rather than repeating content they knew."
Sinead Doyle
Learning and Development Manager, Financial Services
0/0
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We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities
Invensis Learning delivers industry-leading ITIL (Version 5) Foundation Bridge training solutions tailored for individuals and organizations.
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Frequently Asked Questions
Here's everything you may ask...
The ITIL 5 Foundation Bridge is a transition qualification from AXELOS and PeopleCert that lets ITIL 4 Foundation holders update their knowledge and credential to ITIL 5. Passing the bridge exam grants the full ITIL 5 Foundation credential.