From Study to Certified
ITIL 5 Foundation certification training in Dublin gives IT and business professionals the current, digital-era service management framework that employers across Ireland now expect. Aligned to AXELOS and PeopleCert Version 5.0, this instructor-led programme builds your command of the ITIL Value System, the product and service lifecycle and value co-creation, and readies you for the Foundation exam.
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
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Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dublin, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation gives professionals a current, recognised way to demonstrate modern service management capability. The certification suits IT and business professionals, from service desk and operations staff to digital product managers and DevOps, Agile and SRE practitioners. Whether you are entering IT service management, moving into a delivery role, or updating from an earlier ITIL edition, the training builds knowledge aligned to what Dublin employers expect across technology, finance and consulting.
If you want a globally recognised credential built for the digital era, ITIL 5 Foundation is a clear step forward. You gain the ITIL Value System, the product and service lifecycle and value stream skills, plus structured exam preparation that moves you from learning to certified.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent service management capability by equipping IT and operations teams with a current, shared framework. Training can be delivered for service desks, operations groups or wider digital teams. For organisations modernising how they run digital products and services, the training gives a scalable, flexible way to align teams around the ITIL Value System and continual improvement.
If your teams work to different, ageing ways of running services, ITIL 5 Foundation group training creates a common language for value, quality and improvement. IT teams gain a standardised approach to the service lifecycle, practices and value streams.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT service management is a growing career track in Dublin, where over 1,800 multinationals and a deep financial services sector run large, always-on digital operations. As firms invest in AI, cloud and cybersecurity, demand is strong for people who can manage services and connect them to value. Roles range from IT service desk analyst through service delivery and operations manager to IT service manager, and here is what the Dublin market is telling us right now.
ITIL 5 Foundation is a practical step into modern IT service management. Join Dublin professionals building the skills employers now expect and start your journey today.
Your Dublin Career TransformationIreland's tech and financial services market keeps expanding with AI, cloud and digital transformation investment, and employers increasingly favour professionals who hold a current, recognised service management credential. Here is which side of that line you want to be on.
Sources: PayScale, Glassdoor, Morgan McKinley, Roleup (Ireland) 2026.
The ITIL V5 Foundation certification path in Dublin is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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This ITIL 5 Foundation programme builds knowledge and comprehension across all nine official topic areas. By the end, you can describe the ITIL Value System, the product and service lifecycle and value stream management, and sit the Foundation exam with confidence.
What you will learn in ITIL 5 Foundation starts here: how digital products and services create value, how continual improvement is embedded, and how the product and service lifecycle is managed end to end.
Explain how value is co-created between providers, consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability across digital services.
Apply the four dimensions, Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic view of managing services.
Describe how the ITIL Value System brings together governance, practices and improvement, and apply the seven guiding principles, from Focus on value to Optimise and automate.
Understand the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and how they work together to create value.
Explore ITIL's management practices, the continual improvement model, and how to map and manage value streams to improve flow, visibility and outcomes.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1210
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
As a trusted ITIL Version 5 Foundation training company in Dublin, Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training for professionals and teams across Dublin and Ireland. Our programmes combine accredited trainers, aligned courseware, flexible online and classroom formats, and learner support before, during and after training. Whether you enrol as an individual or arrange corporate training for your team, we focus on practical understanding, real-world application and a clear path to passing the Foundation exam on your first attempt.
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First-Attempt Pass Rate
5000+
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ITIL Version 5 Foundation Training Location in Dublin
Clayton Hotel Burlington Road, Leeson Street Upper, Pembroke West C Ward 1986, Dublin, County Dublin, Leinster, D04 A318, Éire / Ireland
ITIL Version 5 Foundation Training Location in Dublin
InterContinental Dublin, Merrion Road, Ballsbridge, Pembroke East E Ward 1986, Dublin, County Dublin, Leinster, Éire / Ireland
Trusted by Leading Organisations
Passed the Foundation Exam First Time
"The training made the ITIL Value System and the service lifecycle genuinely click for me. The mock exams mirrored the real questions, and I passed the Foundation exam first time and now use the guiding principles at work every week."
Aoife Byrne
IT Service Desk Team Lead
0/0
Practical and Relevant to My Role
"As someone moving from cloud operations, the value stream mapping and continual improvement topics were exactly what I needed. The trainer used real service delivery examples that made the concepts easy to apply."
Cian Murphy
Cloud Operations Analyst
0/0
Beginner Friendly and Well Structured
"I had no prior ITIL background and still followed the course comfortably. The four dimensions and management practices were explained clearly, and the courseware was well structured for revision before the exam."
Niamh O'Sullivan
IT Support Analyst
0/0
A Shared Framework Across Our Team
"We trained a mixed operations team on ITIL 5 Foundation and now share a common language for value, quality and improvement. The live virtual format fit our shift patterns and the group pass rate was excellent."
Declan Walsh
IT Operations Manager, Financial Services
0/0
Smooth, Tailored Corporate Delivery
"Invensis Learning delivered a tailored corporate programme for our service management staff. Scheduling was flexible, the trainer was accredited and experienced, and the case studies reflected our real digital operations."
Sarah Kelly
Learning and Development Lead, Technology Sector
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Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and value co-creation in modern digital environments.