Course Overview

    Overview

    What's Included

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Who Can Take

    What Is the ITIL 4 Foundation Certification?

    Your Entry Point to Modern ITSM

    ITIL 4 Foundation course badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Cork, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What's Included in Your ITIL 4 Foundation Training

    • 2 days of PeopleCert-accredited training (16 hours)

    • 16 PDUs on completion of the training

    • Official PeopleCert ITIL 4 Foundation Digital Courseware

    • Guiding Principles, Continual Improvement Model and key ITIL practices

    • Practice questions, full-length mock exams and exam simulator access

    • PeopleCert ITIL 4 Foundation exam voucher

    • ITIL 4 Foundation certificate valid for 3 years and digital badge on exam pass

    • Retake the training within 2 months at no additional cost

    • Recordings of all training sessions.

    Key Highlights

    of the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in Cork

    Do You Qualify for the ITIL 4 Foundation Exam?

    Benefits

    Of Earning Your ITIL 4 Foundation Credential

    ITIL 4 Foundation Exam Format in CorkWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Cork

    Who Should Take ITIL 4 Foundation Certification Training in Cork?

    • IT Service Manager

    • Service Desk Analyst

    • ITSM Practitioner

    • IT Support Engineer

    • IT Operations Manager

    • Incident / Problem Manager

    • Change Manager

    • IT Project Manager

    IT Service Management Careers in Cork

    Roles, Demand and Earnings

    ITIL 4 Foundation is widely recognised across Cork's pharma, technology and shared-services employers, where service-driven IT operations rely on a common service management language. As multinationals standardise on ITIL and expand their global business services centres, demand stays steady for service desk analysts, incident and change coordinators, and service delivery managers. Here is what the Cork market is telling us right now.

    Why ITSM Skills Are in Demand Across Cork

    ITIL 4 Foundation is more than a certificate. It is your entry into modern IT service management. Join professionals across Cork who keep services running and careers moving. Start your journey today.

    Your Cork Career Transformation

    Where You Stand Today,

    And Where ITIL Certification Takes You

    Cork's IT market is growing with pharma, technology and shared-services investment, and employers increasingly look for staff who speak the common language of service management. Here is which side of that line you want to be on.

    Sources: Glassdoor, Indeed (Cork) 2026.

    How to Get ITIL 4 Founfdation Certified in Cork

    Step-by-Step Certification Process

    The ITIL 4 Foundation certification path in Cork is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Module 2: The Four Dimensions of Service Management

    • Organisations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculum

    of the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This Programme

    Practical ITSM Capability from the Start

    This ITIL 4 Foundation training maps every topic to the official AXELOS syllabus, so what you will learn is clear and practical. By the end, you can speak the language of modern service management and apply ITIL practices in real IT operations.

    Service Management Foundations

    Understand what a service is, how value is co-created between providers and consumers, and the difference between outputs and outcomes that underpins modern IT service management.

    The ITIL 4 Service Value System

    Learn how guiding principles, governance, the service value chain, practices and continual improvement work together to create value from end to end.

    Applying the Guiding Principles

    Put the seven guiding principles to work, from focus on value to keep it simple and practical and optimise and automate, adapting ITIL to your own context.

    Key ITIL Management Practices

    Apply core practices such as incident management, problem management, change enablement, the service desk and service level management to everyday IT operations.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and delivering services.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, KPIs and meaningful metrics to measure performance and keep services improving over time.

    ITIL 4 Foundation Training Modes

    for Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customised training aligned to organisational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organisations that want to build capabilities at scale, standardise knowledge, and support workforce development through customised team learning initiatives. Training can be tailored to business objectives, team roles, and organisational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customised learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1210

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Your Accredited Training Partner in Cork

    Expert-Led and Flexible

    As a trusted ITIL 4 Foundation training company in Cork, Invensis Learning delivers structured training for individual professionals and organisations looking to build IT service management capability and prepare for the ITIL 4 Foundation exam. Our programmes combine experienced, accredited instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team in Cork, we provide a professional learning experience designed around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned to AXELOS and PeopleCert standards
    • Experienced, certified ITSM trainers with real-world expertise
    • Flexible live online, classroom and corporate learning formats
    • Structured, accredited courseware for clear, practical learning
    • Mock exams, practice questions and exam guidance included
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across many industries

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    Certification Courses

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    Countries Supported

    ISO 9001

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    ISO 27001

    Information Security

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in Cork

    Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Cork

    Clayton Hotel, Lapp's Quay, Lapp's Island, Centre A ED, Cork, County Cork, Munster, T12 RD6E, Éire / Ireland

    ITIL 4 Foundation Training Location in Cork

    The Metropole Hotel, Harleys Street, Victorian Quarter, St. Patrick's A, Cork, County Cork, Munster, T23 EEC3, Éire / Ireland

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    Corporate ITIL 4 Foundation Training in Cork

    For Your Teams

    • Customised ITIL training for service desk and IT operations teams
    • Flexible delivery through live virtual, onsite or hybrid formats
    • Training schedules aligned with your team's availability
    • Accredited trainers with real ITSM and industry experience
    • Role-based, industry-relevant examples for workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Cork and global sites

    Trusted by Leading Enterprises in Ireland

    AppleDell TechnologiesMcKessonEli LillyJohnson & JohnsonPfizer

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    We also deliver ITIL 4 Foundation Certification Training across multiple cities in Ireland

    ITIL 4 Foundation training for individuals and teams. Select a city in Ireland to view upcoming dates, formats and pricing.

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    Frequently Asked Questions

    Here's everything you may ask...

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, delivered by PeopleCert. It introduces modern IT service management and suits IT and business professionals at any career stage, with no formal prerequisites.