Module 2: Service Culture
- Define a service culture
- Explain the elements of a service culture
VeriSM Foundation Certification Training in Kazakhstan
From Study to Certified
Build modern, flexible service management skills with live online VeriSM Foundation training for professionals across Kazakhstan. Learn the EXIN VeriSM model and management mesh, combine ITIL, Agile and DevOps in one approach, and prepare for the Foundation exam with experienced, EXIN-aligned trainers.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
15K+ already enrolled
4.7 (1520+ Reviews)
100% Money-back Guarantee*
Want to Train Your Team?
Starts from
USD 1025
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
What Is VeriSM Foundation and Why Earn It in Kazakhstan
Your Entry into Digital-Age Service Management
Invensis Learning is an EXIN Accredited Training Provider in Kazakhstan, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).
Next: What's Included
What's Included in Your VeriSM Foundation Training
2 days of EXIN-accredited training (16 hours)
16 PDUs on completion of the training
EXIN accredited digital courseware on the IFDC VeriSM Foundation BoK
Scenario practice on the VeriSM model, Management Mesh and progressive practices
40-question full-length mock exams in the exact format of the live EXIN paper
Study guides, practice tests and simulators
Lifetime-valid EXIN VeriSM Foundation credential on exam pass
Retake the training within 2 months at no additional cost
Next: Course Highlights
Key Highlights
of the VeriSM™ Foundation Training Course
Next: Eligibility Criteria
VeriSM Foundation Certification Eligibility in Kazakhstan
Do You Qualify for the VeriSM™ Foundation Exam?
Next: Benefits
The Payoff of Getting VeriSM Certified
For Professionals and Organisations
For Individuals
VeriSM Foundation helps IT and business professionals move from managing tools to managing services with confidence. The credential suits service desk staff, IT coordinators, analysts and managers who want a modern, digital-age view of service management. Whether you are formalising your ITSM knowledge, adding to an ITIL background, or preparing for senior service roles in banking, telecom or government, this training builds capability that employers in Kazakhstan increasingly ask for.
If you want a recognised, transferable credential that reflects how services are really delivered today, VeriSM Foundation is a strong first move. You gain the VeriSM model, the management mesh, and a structured, supported path from study to certified.
- Earn a globally recognised EXIN credential valued across Kazakhstan's growing digital economy
- Learn a flexible, framework-agnostic approach to modern service management
- Position yourself for IT service, delivery and operations manager roles
- Understand how ITIL, Agile, DevOps and Lean fit together within one model
- Enter the EXIN VeriSM scheme with a clear path to Essentials and Professional
- Hold a certification that is valid for lifetime, with no renewal or re-examination
- Stand out in a market that is short of modern service management skills
For Organizations
VeriSM Foundation group training helps organisations build a consistent, modern approach to service management. Because the credential is open to IT and business professionals alike, it is ideal for aligning cross-functional teams around shared outcomes. For enterprises modernising services across banking, telecom, energy and the public sector, VeriSM provides a practical way to combine existing frameworks rather than replace them.
If your teams run ITIL, Agile and DevOps in silos, VeriSM Foundation creates one governing model and a common vocabulary. Staff learn to select the right practices for each service, so digital initiatives deliver value more reliably.
- Gives teams a shared language for service management across the business
- Unifies fragmented ITIL, Agile and DevOps practice into one flexible model
- Improves service quality and consumer focus during digital transformation
- Upskills IT and business staff together with an accessible foundation credential
- Standardises service governance across departments and suppliers
- Supports adoption of cloud, AI and automation with sound service discipline
- Delivered live virtual, onsite or blended to fit team schedules
Next: Exam Format
VeriSM Foundation Exam Format in KazakhstanWhat to expect on exam day
The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.
Next: Certification Cost
VeriSM Foundation Certification Cost in Kazakhstan
Next: Who Can Take
Who Should Take VeriSM Foundation Certification Training in Kazakhstan?
Service Managers
IT Architects
Service Desk Manager
Project Managers
Process Owners
Process Managers
IT Manager
Business Analysts
Quality Managers
ITSM Careers in Kazakhstan
Roles, Sectors and 2026 Salary Outlook
Modern service management skills are in growing demand across Kazakhstan as banks, telecom operators, energy firms and government bodies push ahead with digital transformation. Employers increasingly want professionals who can govern services, not just run tools, which is exactly what VeriSM validates. Demand spans roles from Service Desk Manager and IT Service Manager to Service Delivery Manager, IT Operations Manager and Head of IT, and here is what the market is telling us right now.
Designation
VeriSM™ Foundation Certified Professionals in Kazakhstan : Salary Insights and Trends
Hiring Companies in Kazakhstan
₸3600KMin
₸5400KAverage
₸8400KMax
worldsalaries · Paylab (Kazakhstan) 2026
Kaspi.kzBeelineKcellHalyk Bank
Source: Kaspi.kz · Beeline · Kcell · Halyk Bank
Why Modern Service Management Is in Demand Across Kazakhstan
VeriSM Foundation is more than a credential. It is a practical way to lead modern services as Kazakhstan digitalises. Join professionals who unify their frameworks and put consumers first. Start your journey today.
Your Kazakhstan Career TransformationBefore and After Your VeriSM Foundation Certification
See the Difference It Makes
Kazakhstan's digital economy is expanding fast, and employers increasingly separate professionals who can govern modern services from those who only operate them. Here is which side of that line you want to be on.
Sources: worldsalaries.com, SalaryExpert, Paylab (Kazakhstan) 2026.
How to Get VeriSM Foundation Certified in Kazakhstan
Step-by-Step Certification Process
The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognised service management credential.
Module 3: People and Organisational Structure
- Organisation structure
- Service management challenges
Module 4: The VeriSM Model
- The VeriSM model
- Adapting the VeriSM model
Module 5: Progressive Practices
- Progressive practices
Module 6: Innovative Technologies
- Impact of technology
Module 7: Getting Started
- Getting started
Course Curriculum
of the VeriSM™ Foundation Certification Training
The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.
100% Secure and Safe download
Module 1: The Service Organisation
- Organisational context
- Organisational governance
- Digital transformation
Governance and context questions here connect directly to nearly every later module.
100% Secure and Safe download
The Modern Service Management Skills You Will Gain
Built on the VeriSM Model
In this VeriSM Foundation course you will learn to apply the VeriSM model, build a management mesh, and combine practices like ITIL, Agile and DevOps to manage services in the digital age. The programme maps to the seven topic areas of the EXIN VeriSM Foundation Examination Specification, so you build real capability and exam readiness together.
Service Organisation and Digital Value
In this VeriSM Foundation course you will learn to explain what a service is, how organisations create value with consumers, and why digital transformation demands a flexible, service-centric mindset.
Building a Strong Service Culture
Learn how consumer-centric thinking, organisational values, ethics and behaviours shape a service culture, and how that culture underpins every service management decision in a digital-age organisation.
The VeriSM Model and Management Mesh
Master the core of VeriSM: governance, service management principles, the four stages of Define, Produce, Provide and Respond, and the management mesh that integrates resources, environment and practices.
Selecting Progressive Practices
Understand how to select and combine practices such as ITIL, Agile, DevOps, Lean and SIAM within the mesh, choosing the right practice for the right situation rather than following one prescriptive framework.
Applying Innovative Technologies
Explore how cloud, artificial intelligence, automation, IoT and analytics act as resources in the mesh, and how these technologies reshape service delivery, sourcing and governance.
Getting Started with VeriSM
Learn the practical steps to begin a VeriSM journey: assessing current maturity, defining an initial mesh, integrating existing frameworks and driving continuous improvement over time.
VeriSM Foundation Training Modes
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.
VeriSM™ Foundation Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official EXIN-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
VeriSM™ Foundation Corporate Group Training
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen service management capabilities, standardise operational practices, and support workforce development through customised team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Kazakhstan seeking to build modern service management capabilities across teams.
Official EXIN-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
VeriSM™ Foundation Focused 1-to-1 Training
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.
Official EXIN-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
VeriSM™ Foundation Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
USD 1025
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.
Official EXIN-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Loading schedules…
Why Choose Invensis Learning in Kazakhstan
Your Trusted Learning Partner
Invensis Learning delivers structured VeriSM Foundation training for individual professionals and organisations building modern service management capability. Our programmes combine EXIN-aligned instructors, flexible delivery, courseware mapped to the official examination specification, and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application, and measurable outcomes, backed by ISO-certified quality and information security. As a trusted VeriSM Foundation training company in Kazakhstan, we help every learner move from study to certified with confidence.
- EXIN-aligned trainers with real-world IT service management experience
- Flexible learning: live online, classroom, and corporate group training
- Courseware mapped to the EXIN VeriSM Foundation Examination Specification
- Practice questions and mock exams to build Foundation exam readiness
- Authorised training partner working with leading bodies including EXIN
- ISO 9001:2015 quality and ISO 27001:2022 information security certified
- Dedicated learner support before, during, and after training
- Local support for professionals and teams across Kazakhstan
200K+
Professionals Trained
12M+
Hours of Training Delivered
4
Flexible Learning Modes
98%
First-Attempt Pass Rate
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
VeriSM Foundation Training Locations in Kazakhstan
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
VeriSM Foundation Training Location in Kazakhstan
Rixos President Astana, 7, Konaev street, Esil district, Astana, Z05P1P0, Kazakhstan
VeriSM Foundation Training Location in Kazakhstan
Inter Continental Almaty Hotel, Nauryzbai Batyr str., Kerem, Spring, Bostandyk district, Almaty, 050013, Kazakhstan
Corporate Training in Kazakhstan
For Teams and Enterprises
- Tailored VeriSM curriculum aligned to your teams and service goals
- Delivered onsite, live virtual, or blended to fit team schedules
- EXIN-aligned trainers with practical service management experience
- One shared model to unify ITIL, Agile and DevOps across teams
- Progress tracking, assessments and learner feedback for groups
- Volume-based pricing and dedicated coordination for enterprises
- Scalable delivery for teams across Kazakhstan and global sites
Trusted by Leading Enterprises in Kazakhstan
Kaspi.KzHalyk BankBeelineKcellFreedom FinanceKazMunayGas
Enquire with us now
Drop us a query and our learning consultant will reach out to you shortly
Request Training Details
Fill out this form and we will respond quickly.
What Our Learners Say About Us
"I had a great two days of training with Pritesh Shah. He was very patient with teaching the proper terms and providing real world examples for better understanding. I was the only one in the class and I felt very much accommodated to my learning style and how I can absorb information better. Every question I had was explained thoroughly to me."
"Useful content, great learning experience!"
"Instructor is well aware of the subject and made the training tailored to my experience. Recommended :) "
"Shatish Course pace, explanation, examples were great. Learned new terminologies, he is a great lecturer."
"The instructor was Pritesh and the trainning was very clear and as someone who never heard this subject before I was able to understand the topics"
"Great training session but material could have been prepared earlier and sequential for us to follow"
"The application of the course was easy and always kept up to date. The experience with Sathish kumar the instructor was great he was very clear , patient and always willing to give clarity where required."
"This training was very much helpful for completing my current job profession. "
4.7
Ratings
230K+
Happy Learners
100+
Locations Worldwide
99%
Training Satisfaction
Explore Our Other Course Categories
Other Related Courses
Frequently Asked Questions
Here's everything you may ask...
VeriSM Foundation is an entry-level EXIN certification that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, and how organisations define their own flexible service management approach. It is the first level of the EXIN VeriSM scheme.