ITIL 4 Foundation Certification Training in Lithuania

From Study to Certified

Step into modern IT service management with AXELOS and PeopleCert aligned ITIL 4 Foundation training built for Lithuania's growing GBS and ICT sector. Designed for IT and business professionals, this instructor-led programme gives you the service value system, guiding principles and practices employers in Vilnius and Kaunas are hiring for. As a trusted ITIL 4 Foundation training company, we help you move from study to a recognised, exam-ready credential.

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EUR 1130

What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

ITIL 4 Foundation certification training in Lithuania introduces you to the world's most widely adopted framework for IT service management. The ITIL 4 Foundation (ITIL-F) qualification, governed by AXELOS and examined by PeopleCert, is the entry point to the ITIL 4 scheme and a recognised first step toward a stronger ITSM career.

You learn ITIL 4 as an end-to-end operating model for creating, delivering and continually improving tech-enabled services. The programme covers the Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles and the core management practices used by service teams every day.

With no formal prerequisites, ITIL 4 Foundation suits IT and business professionals across Lithuania's expanding global business services, banking and technology employers. Build the vocabulary and practices that hiring managers in Vilnius and Kaunas value, and start your ITIL journey with Invensis Learning.

Key Highlightsof the ITIL 4 Foundation Certification Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 4 Foundation certification training in Lithuania designed to help learners
Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Lithuania
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Lithuania

Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 4 Foundation exam prep training in Lithuania
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Lithuania
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL 4 Foundation Certification Eligibility in LithuaniaDo You Qualify for the ITIL 4 Foundation Exam?

ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why Earning ITIL 4 Foundation Pays OffReal Gains for Your ITSM Career

For Individuals

ITIL 4 Foundation gives IT and business professionals a structured, recognised entry into service management. The certification suits service desk staff, support analysts, project team members and career changers who want a credible ITSM grounding. Whether you are starting in IT, moving into a service role, or working in a Vilnius or Kaunas global business services centre, the training builds capability that maps to real hiring needs.

If you want a transferable, internationally respected credential that employers across banking, telecoms and technology recognise, ITIL 4 Foundation is a clear first move. You gain framework knowledge, practical vocabulary and a supported route from learning to certification.

Earn a globally recognised ITSM credential from AXELOS and PeopleCert
Speak the shared service management language employers expect
Qualify for service desk, support and ITSM analyst roles across Lithuania
Apply the seven guiding principles to real workplace decisions
Stand out in Lithuania's competitive GBS and ICT job market
Open the door to higher ITIL 4 Managing Professional and Strategic Leader streams
Build confidence in incident, problem, change and service level practices
Connect IT delivery to business value and customer outcomes

For Organizations

ITIL 4 Foundation group training helps organisations build consistent service management capability by giving teams a shared framework and vocabulary. Training can be delivered for IT departments, service desks and support functions. For employers wanting to connect IT delivery to business outcomes and lift service quality, this training offers a scalable, flexible foundation.

If your organisation runs services across multiple teams or sites, ITIL 4 Foundation group training creates a common operating language. Teams gain a standardised approach to value, governance and continual improvement that supports better, more predictable service delivery.

Builds a common service management language across IT teams
Improves incident, problem and change handling consistency
Aligns IT delivery with business strategy and customer value
Supports service quality and SLA performance improvements
Standardises ITSM practice across departments and sites
Enables customised group delivery aligned with business goals
Strengthens in-house ITSM capability and reduces rework
Provides flexible delivery for distributed Lithuanian teams

ITIL 4 Foundation Exam Format in LithuaniaWhat to expect on exam day

The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL 4 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL 4 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL 4 Foundation Certification Cost in Lithuania

The total cost of getting ITIL 4 Foundation certified in Lithuania includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 4 Foundation certification training in Lithuania delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL 4 Foundation training cost in Lithuania is EUR 1130

Exam Cost:

PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

ITIL 4 Careers and Demand in LithuaniaWhy Get ITIL 4 Certified Now?

ITIL 4 Foundation is increasingly valued across Lithuania's global business services, banking, fintech and telecoms employers, who run services for clients worldwide and need consistent IT service management. As GBS centres expand and AI reshapes service delivery, professionals who understand the ITIL 4 framework are in demand for service desk, support, incident, change and service delivery roles. Demand spans entry to senior level, from Service Desk Analyst to IT Service Manager, and here is what the Lithuanian market is showing right now.

€51,000

Average IT Service Manager salary, Vilnius

per year gross, 2026

26,000

GBS and ICT specialists employed in Lithuania

Invest Lithuania 2026

105

Active GBS centres in Lithuania

Invest Lithuania 2026

59%

GBS centres planning to expand

in 2026, Invest Lithuania

SECTORS HIRING

—Global Business Services and ICT Centres
—Banking, Fintech and Financial Services
—Telecommunications and Networks
—IT Outsourcing and Managed Services
—Software Product and Engineering
—Public Sector and Government IT

GROWTH TRENDS

—105 GBS centres employing around 26,000 specialists
—59% of GBS and ICT centres planning to expand in 2026
—Vilnius ranked top GBS location in the region for five years
—Rising demand for service management and ITSM roles
—AI and automation adoption reshaping IT service delivery
—Banking and fintech concentration driving ITSM maturity

Sources: Invest Lithuania GBS and ICT sector overview 2026; Manoalga.lt, Glassdoor, TalentUp (Lithuania) 2026.

Designation

ITIL 4 Foundation Certified Professionals in Lithuania : Salary Insights and Trends

Hiring Companies in Lithuania

€16K

Min

€21K

Average

€30K

Max

Manoalga.lt · Glassdoor (Lithuania) 2026

TeliaWestern UnionCognizantTransUnion

Source: Telia · Western Union · Cognizant · TransUnion

Market Forces Driving ITIL 4 Demand in Lithuania

Scaling Service Delivery in GBS Centres

Lithuania's 105 GBS centres deliver IT services for clients across the globe, but rapid scaling exposes gaps in consistent service management that ITIL 4 practices are built to close.

ITIL 4 builds service value and practice skills

ITSM Talent Shortage

With 59% of centres planning to expand in 2026, employers compete for staff who understand structured service management. Certified ITIL 4 professionals are easier to hire and quicker to deploy.

ITIL 4 makes certified professionals stand out

Banking and Fintech Service Maturity

Lithuania's strong banking and fintech base demands reliable, auditable IT services. ITIL 4 practices for incident, problem and change give teams the discipline regulators and customers expect.

ITIL 4 builds incident and change discipline

AI and Automation in Service Operations

A third of Lithuanian GBS centres are adding AI capabilities, yet automation without service management context creates risk. ITIL 4's optimise and automate principle keeps change purposeful.

ITIL 4 connects automation to real value

Connecting IT to Business Value

Many IT teams still report on activity rather than value. ITIL 4's focus on value co-creation and outcomes helps professionals show how IT supports real business results.

ITIL 4 links delivery to outcomes

Inconsistent Service Vocabulary Across Teams

Multi-site, multilingual delivery teams often lack a shared service management language. ITIL 4 Foundation gives everyone the same vocabulary, reducing handover errors and rework.

ITIL 4 creates a shared service language

Sources: Invest Lithuania GBS and ICT sector overview 2026; Go Vilnius Global Business Services; Manoalga.lt (Lithuania) 2026.

ITIL 4 Foundation is more than a certificate. It is a career accelerator for IT and service professionals in Lithuania's fast-growing GBS and ICT sector. Join professionals who turn service management theory into measurable value. Start your journey today.

Your Lithuania Career Transformation

Where You Stand Today,

And Where ITIL 4 Foundation Takes You

Lithuania's GBS, banking and technology employers are expanding the services they run, and they increasingly separate professionals who understand structured service management from those who do not. Here is which side of that line you want to be on.

Today

Pay capped by an entry-level profile with limited bargaining power

After ITIL 4

Service management roles in Lithuania scale from around €21,000 for analysts to €56,000 and above for service managers

Today

Pay capped by an entry-level profile with limited bargaining power

Today

Passed over for roles that list ITIL knowledge as preferred

After ITIL 4

Eligible for ITSM roles across GBS, banking, fintech and telecoms employers

Today

Passed over for roles that list ITIL knowledge as preferred

Today

Confident in tasks, but employers want service-level thinking

After ITIL 4

Fluent in linking IT services to business value and customer outcomes

Today

Confident in tasks, but employers want service-level thinking

You earn your ITIL 4 Foundation

Before

IT service knowledge gained on the job but no recognised proof

Now you have

A globally recognised AXELOS and PeopleCert ITSM credential on your CV

Before

IT service knowledge gained on the job but no recognised proof

Before

Unsure how to move from general IT into a structured service role

Now you have

A clear route into service desk, support and ITSM analyst roles

Before

Unsure how to move from general IT into a structured service role

Before

Familiar with tasks, but missing the framework that ties them together

Now you have

Command of the guiding principles, value system and core practices

Before

Familiar with tasks, but missing the framework that ties them together

Before

No defined path for advancing your service management career

Now you have

A foundation to progress to ITIL 4 Managing Professional and beyond

Before

No defined path for advancing your service management career

"In Lithuania's service-driven economy, the gap between doing IT work and managing services well is increasingly a recognised credential, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Manoalga.lt, Glassdoor, TalentUp (Lithuania) 2026; Invest Lithuania 2026.

How to Get ITIL 4 Founfdation Certified in LithuaniaStep-by-Step Certification Process

The ITIL 4 Foundation certification path in Lithuania is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Prepare with Practice Resources

Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

Step 3

Prepare with Practice Resources

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Course Curriculumof the ITIL 4 Foundation Certification Training

The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Value, value co-creation, and value streams
Organizations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

Module 1: Service Management Key Concepts

Value, value co-creation, and value streams
Organizations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

100% Secure and Safe download

The ITSM Skills You Will BuildFrom Concepts to Confident Practice

ITIL 4 Foundation training gives you a working command of the ITIL 4 framework, from core service management concepts to the practices used daily by service teams. By the end of the programme you can speak the language of modern ITSM and apply the guiding principles with confidence.

Service Management Foundations

Understand what a service is, how value is co-created between providers and consumers, and the difference between utility and warranty, outputs and outcomes, so you can describe IT services in clear, business-relevant terms.

The ITIL 4 Service Value System

Learn how the Service Value System brings together guiding principles, governance, the Service Value Chain, practices and continual improvement to turn demand into valuable, tech-enabled services.

The Four Dimensions of Service Management

Explore organisations and people, information and technology, partners and suppliers, and value streams and processes, and how balancing them keeps service delivery effective and resilient.

The Seven Guiding Principles

Apply principles such as focus on value, start where you are, progress iteratively with feedback, and optimise and automate to make practical decisions in everyday service work.

Core ITIL Management Practices

Get to grips with key practices including incident management, problem management, change enablement, service desk, service request management and service level management at Foundation level.

Continual Improvement and Metrics

Use the continual improvement model and key metrics, KPIs and SLAs to measure service performance and drive steady, evidence-based improvement across products and services.

Who Should TakeITIL 4 Foundation Certification Training in Lithuania?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL 4 Foundation Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

ITIL 4 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL 4 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

EUR 1130

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL 4 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL 4 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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ITIL 4 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning for ITIL 4 Training in LithuaniaAccredited, Practical and Learner-Focused

As a trusted ITIL 4 Foundation training company in Lithuania, Invensis Learning delivers accredited ITIL 4 Foundation training for individual professionals and organisations across Lithuania who want a credible, recognised grounding in IT service management. As an authorised training partner aligned to AXELOS and PeopleCert standards, we combine certified instructors, organised courseware and learner-focused support. Whether you enrol as an individual learner or arrange corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness, so you move from study to certified with confidence.

Accredited training aligned to the official AXELOS and PeopleCert ITIL 4 syllabus
Experienced, certified trainers with real ITSM delivery experience
Flexible formats: live online, classroom and corporate group training
Structured courseware, practice questions and exam-readiness support
Local-time scheduling and support for learners across Lithuania
Practical examples and exercises that connect ITIL 4 to daily work
Dedicated learner support before, during and after training
ISO 9001 and ISO 27001 certified training operations

60+

Certification Courses

100+

Countries Served

ISO Certified

Quality Standards

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL 4 Foundation Training Locations in LithuaniaAll our classroom training is now available online at your convenience

ITIL 4 Foundation in Lithuania

Radisson Blu Hotel Lietuva, 20, Konstitucijos pr., Skansenas, Šnipiškii seniūnija, Vilnius, Vilnius city municipality, Vilnius district, 09308, Lithuania

ITIL 4 Foundation in Lithuania

Grand Hotel Kempinski Vilnius, Lithuania

ITIL 4 Foundation in Lithuania

Radisson Blu Hotel Lietuva, 20, Konstitucijos pr., Skansenas, Šnipiškii seniūnija, Vilnius, Vilnius city municipality, Vilnius district, 09308, Lithuania

ITIL 4 Foundation in Lithuania

Grand Hotel Kempinski Vilnius, Lithuania

Corporate ITIL 4 TrainingUpskill Your Service Team

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Suitable for small, medium and large IT and service teams
Customised schedules aligned with your team's availability
Flexible delivery through onsite, live virtual or hybrid formats
Certified trainers with practical ITSM and service delivery experience
Role-based, industry-relevant examples for better workplace application
Dedicated coordination and learner support for group programmes
Scalable delivery for teams across Lithuania and global sites

What Our Learners Say

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Passed First Time and Changed Roles

"The ITIL 4 Foundation course finally made the service value system click for me. The trainer used examples from real service desk work, and I passed the exam first time. It helped me move into an ITSM analyst role at a GBS centre in Vilnius."

Tomas Kazlauskas

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Practical and Easy to Follow

"Clear, well-structured sessions on the guiding principles and core practices. I came from a support background and now feel confident talking about incident, problem and change management with my team."

Egle Petrauskaite

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Solid Exam Preparation

"Good balance of theory and application. The practice questions and mock exam were the most useful part of my preparation, and the trainer answered every question patiently."

Mantas Jankauskas

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A Common Language for Our Teams

"We trained a mixed group from our IT and operations teams. The shared ITIL 4 vocabulary has reduced handover confusion across our sites, and our service desk reporting is noticeably more consistent."

Ruta Vaitkute

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Tailored Corporate Training That Worked

"Invensis Learning delivered a tailored corporate programme for our support function. Scheduling was flexible around shifts, and the trainer grounded everything in our day-to-day service operations. A measurable lift in how the team approaches change."

Lukas Stankevicius

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0/0

4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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Frequently Asked QuestionsHere's everything you may ask...

Yes. ITIL 4 Foundation is a globally recognised IT service management credential valued by Lithuania's GBS, banking, fintech and telecoms employers. With 105 GBS centres expanding and demand rising for structured service management, certified professionals stand out for service desk, support and ITSM roles. Talk to a learning advisor about your goals.

General

Is the ITIL 4 Foundation certification worth it in Lithuania?

What is ITIL 4 Foundation and who is it for?

ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, governed by AXELOS and examined by PeopleCert. It introduces modern IT service management, the Service Value System and key practices. It suits IT and business professionals at any stage, with no formal prerequisites.

Why choose Invensis Learning for ITIL 4 training?

Invensis Learning is an accredited training partner delivering AXELOS and PeopleCert aligned ITIL 4 Foundation courses. You get certified trainers, structured courseware, exam-readiness support and flexible delivery across Lithuania, helping you move from study to certified with a clear path.

How long is the ITIL 4 Foundation certification valid?

The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through the PeopleCert MyAxelos subscription or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

Do I need IT experience to take ITIL 4 Foundation?

No. ITIL 4 Foundation has no formal prerequisites and is designed to be accessible to both IT and business professionals. Prior ITSM knowledge is helpful but not required, which makes it a strong entry point for career starters and career changers alike.

Pricing

What is included in the ITIL 4 Foundation course fee?

The training fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams and learner support. Exam delivery is handled by PeopleCert and may be bundled or billed separately. Request a quote for the exact inclusions on your chosen format.

How much does ITIL 4 Foundation training cost in Lithuania?

Pricing varies by delivery format and whether the exam is bundled with training. PeopleCert sets exam pricing by region and currency. For current ITIL 4 Foundation training and exam pricing in Lithuania, contact us for a tailored quote.

Is the exam fee included in the training price?

It depends on the package you choose. Some options bundle the PeopleCert exam with training, while others quote it separately. PeopleCert bills exam fees under regional pricing. Ask a learning advisor which option includes the exam voucher.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. This suits employers standardising ITSM practice across departments or sites. Contact us for a group quote.

What payment options are available?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the payment option that suits you.

Exam

What is the format of the ITIL 4 Foundation exam?

The ITIL 4 Foundation exam is a closed-book, multiple-choice examination of 40 questions. It is delivered by PeopleCert, either online proctored through the OnVUE system available 24/7 or at an authorised test centre. It is based on the current ITIL 4 Foundation syllabus.

How many questions are on the exam and how long is it?

The exam has 40 multiple-choice questions and a duration of 60 minutes. You need 26 correct answers, a score of 65%, to pass. There are no formal prerequisites to sit the exam.

What is the passing score for ITIL 4 Foundation?

The passing score is 65%, which is 26 of the 40 questions answered correctly. The exam covers service management concepts, the Service Value System, the four dimensions, guiding principles, practices and continual improvement.

How do I book the ITIL 4 Foundation exam?

You schedule the exam through PeopleCert once you have your exam voucher, choosing online proctored delivery via OnVUE or an authorised test centre. Our team can guide you through the booking process so you sit the exam when you feel ready.

What happens if I do not pass the first time?

You can re-sit the ITIL 4 Foundation exam through PeopleCert, with re-examination terms set by PeopleCert. Our training includes practice questions and mock exams to help you prepare thoroughly so you walk in confident. Ask about our exam-readiness support.

Course Content

What topics does the ITIL 4 Foundation training cover?

The training covers service management concepts, the Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles, core ITIL management practices, continual improvement, SLAs and key metrics, all aligned to the official syllabus.

Can a beginner take this course?

Yes. ITIL 4 Foundation is an entry-level qualification with no formal prerequisites, designed for beginners and experienced professionals alike. The training builds from core concepts, so you do not need prior ITSM experience to follow along and succeed.

What learning materials are provided?

You receive accredited courseware aligned to the AXELOS and PeopleCert syllabus, along with practice questions, mock exams and revision aids. These resources help you reinforce each topic and build readiness for the exam.

Are practice tests and mock exams included?

Yes. The programme includes practice questions and full-length mock exams that mirror the 40-question format, helping you identify weak areas and build confidence before exam day.

Is the courseware aligned with the current ITIL 4 syllabus?

Yes. The courseware is aligned to the current ITIL 4 edition and the official ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study the latest service management concepts and practices.

Enrollment

How do I enrol in the ITIL 4 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

What training formats are available?

We offer live online instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style. Online sessions are scheduled to suit learners across Lithuania.

How soon can I start?

New batches run regularly across live online and classroom formats. Check the upcoming schedules for the next available dates, or speak with a learning advisor to find a batch that fits your timeline.

Can I reschedule or transfer my enrolment?

Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support and we will help you arrange a new date that works for you.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL 4 Foundation Exam Format in LithuaniaWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL 4 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL 4 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

ITIL 4 Careers and Demand in LithuaniaWhy Get ITIL 4 Certified Now?

ITIL 4 Foundation Certification Training in Lithuania

What Is the ITIL 4 Foundation Certification?UntitledYour Entry into Modern ITSM

What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

Key Highlightsof the ITIL 4 Foundation Certification Training Course

ITIL 4 Foundation Certification Eligibility in LithuaniaDo You Qualify for the ITIL 4 Foundation Exam?

Why Earning ITIL 4 Foundation Pays OffReal Gains for Your ITSM Career

ITIL 4 Foundation Exam Format in LithuaniaWhat to expect on exam day

ITIL 4 Foundation Certification Cost in Lithuania

ITIL 4 Careers and Demand in LithuaniaWhy Get ITIL 4 Certified Now?

SECTORS HIRING

GROWTH TRENDS

Market Forces Driving ITIL 4 Demand in Lithuania

Scaling Service Delivery in GBS Centres

ITSM Talent Shortage

Banking and Fintech Service Maturity

AI and Automation in Service Operations

Connecting IT to Business Value

Inconsistent Service Vocabulary Across Teams

Where You Stand Today,

And Where ITIL 4 Foundation Takes You

How to Get ITIL 4 Founfdation Certified in LithuaniaStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Prepare with Practice Resources

Step 4: Sit the ITIL 4 Foundation Exam

Step 5: Earn Your ITIL 4 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL 4 Foundation Course

Enrol in the 2-Day ITIL 4 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Prepare with Practice Resources

Prepare with Practice Resources

Sit the ITIL 4 Foundation Exam

Sit the ITIL 4 Foundation Exam

Earn Your ITIL 4 Foundation Certificate

Earn Your ITIL 4 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Service Management Key Concepts

Module 2: The Four Dimensions of Service Management

Module 3: The ITIL Service Value System (SVS)

Module 4: The Seven Guiding Principles

Module 5: The Service Value Chain

Module 6: ITIL Practices Overview

Module 7: Key ITIL Practices in Detail

Course Curriculumof the ITIL 4 Foundation Certification Training

Module 1: Service Management Key Concepts

The ITSM Skills You Will BuildFrom Concepts to Confident Practice

Service Management Foundations

The ITIL 4 Service Value System

The Four Dimensions of Service Management

The Seven Guiding Principles

Core ITIL Management Practices

Continual Improvement and Metrics

Who Should TakeITIL 4 Foundation Certification Training in Lithuania?

ITIL 4 Foundation Training Modesfor Professionals and Teams

ITIL 4 Foundation Classroom Training

ITIL 4 Foundation Live Virtual Training

ITIL 4 Foundation Corporate Group Training

ITIL 4 Foundation Focused 1-to-1 Training

ITIL 4 Foundation Classroom Training

Why Choose Invensis Learning for ITIL 4 Training in LithuaniaAccredited, Practical and Learner-Focused

ITIL 4 Foundation Training Locations in LithuaniaAll our classroom training is now available online at your convenience

Corporate ITIL 4 TrainingUpskill Your Service Team

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