Module 2: The SIAM Ecosystem
- The four SIAM structures: internal, lead supplier, hybrid, externally sourced
- Customer, Service Integrator, and Service Provider roles
- Layered model and the SIAM operating model
- Boundaries, governance, and accountability
Starts from
EUR 1090
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is an EXIN Accredited Training Provider in Lithuania, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).
The SIAM Foundation exam validates your understanding of the Service Integration and Management (SIAM) methodology for managing multi-supplier service ecosystems. The exam focuses on the SIAM ecosystem and roles, the four SIAM structures (External, Internal, Hybrid, Lead Supplier), the SIAM roadmap, governance models, processes and practices, and challenges in multi-vendor environments. Through a combination of multiple-choice questions, candidates are tested on their ability to apply SIAM principles in real-world multi-supplier service environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
SIAM knowledge is becoming a valued marker for IT service professionals across Lithuania, where banking service centres, global business services and IT outsourcers coordinate large numbers of internal and external suppliers. As centres mature from delivery into end-to-end process ownership, professionals who can integrate and govern multi-supplier services are increasingly in demand, from service desk lead through to service delivery manager and service integration manager. Here is what the market is telling us right now.
SIAM Foundation is more than a certificate. It is the skill set behind every well-governed multi-supplier IT service. Join the professionals in Lithuania who turn a tangle of suppliers into one accountable service. Start your journey today.
Lithuania's IT and service centre market is expanding with digital transformation, banking hubs and multi-supplier sourcing, and employers increasingly separate professionals who can govern a supplier ecosystem from those who cannot. Here is which side of that line you want to be on.
Sources: Invest Lithuania 2026; Statistics Lithuania; Manoalga.lt, TalentUp (Lithuania) 2026.
The SIAM Foundation certification path in Lithuania is a streamlined single-exam route designed for professionals seeking to understand Service Integration and Management (SIAM) principles, governance models, roles, and multi-supplier environments. Complete the training, pass the certification exam, and earn a globally recognized credential that remains valid for life.
The SIAM Foundation curriculum follows the official SIAM Foundation BoK (Scopism) and covers all tested domains across the syllabus.
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Comparison questions between SIAM and frameworks like ITIL or COBIT are a recurring feature across the exam.
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In this SIAM Foundation training you will learn to govern multiple IT service providers as one end-to-end service, working through the SIAM ecosystem, roles, processes and practices set out in the EXIN SIAM Foundation Examination Specification. By the end, you can describe how service integration is planned, run and improved.
Learn what Service Integration and Management is, why it exists, and how the three-layer model connects the customer organisation, the service integrator and the service providers into one accountable ecosystem.
Work through the four-stage journey of Discovery and Strategy, Plan and Build, Implement, and Run and Improve, and compare the internal, external, hybrid and lead-supplier service integrator sourcing options.
Identify the key roles across the ecosystem, including the SIAM Manager, service and process owners and supplier relationship managers, and understand governance boards, decision rights and escalation paths.
Coordinate incident, problem, change and service level management across multiple suppliers, so that cross-provider issues are resolved and end-to-end SLAs are reported and met.
Apply collaboration, tooling and data integration, performance management and supplier management practices that let the service integrator govern quality and value across the supplier landscape.
Recognise the cultural, governance and commercial risks of SIAM adoption, and see how SIAM aligns with ITIL, COBIT, ISO/IEC 20000 and Agile and DevOps ways of working.
Service Integration Lead
Service Manager
Vendor Manager
IT Service Manager
Transformation Lead
Process Owner / Process Manager
Service Architect
Programme Manager (Multi-supplier)

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service integration and management learning journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom SIAM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official EXIN-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen service integration capabilities, improve multi-provider governance, and standardize service management practices across teams. This format is ideal for SIAM Foundation training for companies in Lithuania seeking to build scalable service integration capabilities.
Official EXIN-aligned Course Material
Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides SIAM Foundation coaching for professionals seeking individualized support and focused guidance on service integration models, governance frameworks, and implementation practices.
Official EXIN-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1090
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.
Official EXIN-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
As a trusted SIAM Foundation training company in Lithuania, Invensis Learning delivers structured SIAM training for individual professionals and organisations that need to govern complex, multi-supplier IT services. Our programmes combine experienced ITSM instructors, EXIN-aligned courseware, flexible delivery formats and learner-focused support. Whether you are enrolling as an individual learner in Vilnius or planning corporate training for a service management team, Invensis Learning provides a professional training experience designed around practical understanding, real-world application and measurable learning outcomes.
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Hours of Training Delivered
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Flexible Learning Modes
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First-Attempt Pass Rate
5000+
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SIAM Foundation Training Location in Lithuania
Radisson Blu Hotel Lietuva, 20, Konstitucijos pr., Skansenas, Šnipiškii seniūnija, Vilnius, Vilnius city municipality, Vilnius district, 09308, Lithuania
SIAM Foundation Training Location in Lithuania
Grand Hotel Kempinski Vilnius, Lithuania
Passed the EXIN Exam First Time
"The training finally made the SIAM ecosystem click for me. I now understand how the service integrator sits between our customer and our suppliers, and I passed the EXIN exam on my first attempt. The practice questions were spot on."
Tomas
IT Service Desk Team Lead
0/0
Immediately Useful at Work
"As a service delivery manager in a multi-vendor setup, the sessions on end-to-end SLAs and cross-provider incident management were exactly what I needed. I applied the roles and governance model at work within weeks."
Ruta
IT Service Delivery Manager
0/0
The Perfect Complement to ITIL
"Coming from an ITIL background, SIAM Foundation filled the multi-supplier gap I had. The trainer used realistic examples from service centres, and the four sourcing models are something I now use in supplier reviews."
Mindaugas
Supplier Relationship Manager
0/0
A Shared Language for Our Team
"We trained a full service management team ahead of a new outsourcing model. The shared SIAM vocabulary and governance structures have made cross-supplier coordination far smoother. The delivery was flexible around our shifts."
Gabija
Head of IT Service Management, Banking Service Centre
0/0
Strong Corporate Delivery
"Invensis Learning delivered SIAM training onsite for our operations group. The content was well structured and mapped cleanly to our supplier landscape. Our teams now hold providers to end-to-end outcomes, not just isolated tickets."
Justinas
IT Operations Director, Shared Services
0/0
4.6
Ratings
100K+
Happy Learners
100+
Locations Worldwide
99%
Training Satisfaction
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Invensis Learning delivers industry-leading SIAM Foundation training solutions tailored for individuals and organizations.
The EXIN SIAM Foundation (SIAM-F) validates your understanding of Service Integration and Management, the discipline of governing multiple IT service providers as one end-to-end service. It is the entry-level credential in the EXIN SIAM scheme and suits ITSM professionals, supplier managers and service owners working in multi-supplier environments.