Module 2: Service Culture
- Define a service culture
- Explain the elements of a service culture
Starts from
EUR 1090
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is an EXIN Accredited Training Provider in Lithuania, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).
2 days of EXIN-accredited training (16 hours)
16 PDUs on completion of the training
EXIN accredited digital courseware on the IFDC VeriSM Foundation BoK
Scenario practice on the VeriSM model, Management Mesh and progressive practices
40-question full-length mock exams in the exact format of the live EXIN paper
Study guides, practice tests and simulators
Lifetime-valid EXIN VeriSM Foundation credential on exam pass
Retake the training within 2 months at no additional cost
of the VeriSM™ Foundation Training Course
Do You Qualify for the VeriSM™ Foundation Exam?
For Your Career and Your Organisation
The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.
Service Managers
IT Architects
Service Desk Manager
Project Managers
Process Owners
Process Managers
IT Manager
Business Analysts
Quality Managers
Roles, Demand and Pay in Lithuania
VeriSM Foundation is increasingly valued across Lithuania's GBS, ICT and fintech sectors, where service centres run ITIL, Agile and DevOps side by side and need people who can join them up. As centres move from transactional support into high-value, AI-enabled services, professionals with a modern, framework-agnostic credential are sought after for service management, service delivery and IT operations roles. Here is what the local market is telling us right now.
Designation
VeriSM™ Foundation Certified Professionals in Lithuania : Salary Insights and Trends
Hiring Companies in Lithuania
Manoalga.lt · Glassdoor (Lithuania) 2026
Source: Transcom · Cognizant · Telia Lietuva · Hostinger
VeriSM Foundation is more than a certificate. It is the modern service management vocabulary Lithuania's digital centres are hiring for. Join professionals who join up frameworks and deliver outcomes. Start your journey today.
Lithuania's digital service sector is expanding as centres move from transactional support to high-value, AI-enabled services, and employers increasingly separate people who can manage modern services from those who cannot. Here is which side of that line you want to be on.
Sources: Glassdoor, Manoalga.lt, levels.fyi, TalentUp (Lithuania) 2026.
Step-by-Step Certification Process
The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognised service management credential.
of the VeriSM™ Foundation Certification Training
The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.
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Governance and context questions here connect directly to nearly every later module.
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Across the Seven VeriSM Topic Areas
This programme develops the knowledge behind all seven EXIN VeriSM Foundation topic areas, from service culture to the management mesh and innovative technologies. By the end, you can explain how a digital organisation defines and evolves its own service management approach.
Explain what a service organisation is, how value is co-created with consumers, and why the digital age needs a flexible, service-centric approach rather than a single prescriptive framework.
Recognise the values, behaviours and consumer-centric thinking that shape a strong service culture, and understand how leadership and ethics support service delivery through change.
Work with the VeriSM model, its governance, service management principles and the management mesh, and the four stages of Define, Produce, Provide and Respond that carry a service through its life cycle.
Understand how progressive practices such as ITIL, Agile, DevOps, Lean and SIAM sit within the mesh, and how to choose and blend them based on your organisation's context and VeriSM pattern.
See how cloud, artificial intelligence, automation, IoT and big data influence the management mesh, and how to adopt them in a governed, secure and ethical way within service management.
Learn the practical steps to begin a VeriSM journey, assess current maturity, define an initial mesh, integrate existing frameworks and drive continuous improvement over time.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official EXIN-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen service management capabilities, standardise operational practices, and support workforce development through customised team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Lithuania seeking to build modern service management capabilities across teams.
Official EXIN-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.
Official EXIN-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1090
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.
Official EXIN-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited and Expert-Led
Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations in Lithuania who want to build modern service management capability and prepare for the EXIN exam. As an EXIN accredited training partner, we combine official courseware, accredited instructors, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience from a leading VeriSM Foundation training company in Lithuania, grounded in practical understanding, real-world application and clear exam readiness, backed by our ISO 9001:2015 and ISO 27001:2022 certified operations.
12+
Years of Training Excellence
24/7
Learner Support
50+
Industries Served
1-to-1
Doubt-Clearing Sessions

ISO 9001:2015 Certified

ISO 27001:2022 Certified

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Leaders in Training industry for 12+ years

Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
VeriSM Foundation Training Location in Lithuania
Radisson Blu Hotel Lietuva, 20, Konstitucijos pr., Skansenas, Šnipiškii seniūnija, Vilnius, Vilnius city municipality, Vilnius district, 09308, Lithuania
VeriSM Foundation Training Location in Lithuania
Grand Hotel Kempinski Vilnius, Lithuania
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VeriSM™ Foundation training for individuals and teams. Select a city in Lithuania to view upcoming dates, formats and pricing.
Here's everything you may ask...
Yes. Lithuania's GBS, ICT and fintech centres increasingly run several frameworks at once, and VeriSM Foundation validates the modern, agnostic service management thinking employers want. It opens routes into service management, service delivery and IT operations roles, where pay rises well above the national average.