Module 2: The Four Dimensions of Service Management
- Organisations and people
- Information and technology
- Partners and suppliers
- Value streams and processes; external influencing factors (PESTLE)
ITIL 4 Foundation Certification Training in Latvia
Get Certified with Confidence
As a leading ITIL 4 Foundation training company, we help you step into modern IT service management with accredited, instructor-led ITIL 4 Foundation training for professionals and teams across Latvia. Learn the ITIL 4 Service Value System and prepare for the AXELOS and PeopleCert exam in flexible live online and classroom formats that fit working schedules.
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
What Is the ITIL 4 Foundation Certification?
Your Entry Point to Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Latvia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.
Next: What's Included
What's Included in Your ITIL 4 Foundation Training
2 days of PeopleCert-accredited training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL 4 Foundation Digital Courseware
Guiding Principles, Continual Improvement Model and key ITIL practices
Practice questions, full-length mock exams and exam simulator access
PeopleCert ITIL 4 Foundation exam voucher
ITIL 4 Foundation certificate valid for 3 years and digital badge on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
Next: Course Highlights
Key Highlights
of the ITIL 4 Foundation Certification Training Course
Next: Eligibility Criteria
ITIL 4 Foundation Certification Eligibility in Latvia
Do You Qualify for the ITIL 4 Foundation Exam?
Next: Benefits
What You Gain by Becoming ITIL 4 Certified
Skills, Recognition and Career Lift
For Individuals
ITIL 4 Foundation training helps professionals turn day-to-day IT work into structured, value-led service management. The qualification suits service desk agents, support specialists, analysts and aspiring IT managers who want a credible first step. Whether you are formalising experience, moving from a technical role into service delivery, or working in IT services, banking or the public sector in Latvia, this training builds capability aligned with what employers expect.
If you want a respected, transferable credential that travels across sectors and countries, ITIL 4 Foundation is a clear starting point. You gain practical service management knowledge, exam-ready preparation and a structured path you can build on.
- Earns a globally recognised entry qualification from AXELOS and PeopleCert
- Builds a clear, shared vocabulary for IT service management
- Improves your standing for service desk, support and ITSM roles in Latvia
- Teaches the Service Value System and the seven guiding principles
- Connects service management with Agile, DevOps and Lean practices
- Opens the path to higher ITIL 4 Managing Professional qualifications
- Boosts confidence in handling incidents, changes and service levels
- Adds a credential valid for three years and respected across borders
For Organizations
ITIL 4 Foundation group training helps organisations build a consistent, value-led approach to IT service management. The training can be delivered for service desks, support teams, shared-services centres and wider IT functions. For employers in Latvia connecting IT delivery to business outcomes, a shared ITIL 4 foundation reduces friction, improves user experience and supports continual improvement.
If your teams use different terms and methods for the same work, ITIL 4 training creates one operating model. Staff gain a shared understanding of practices, value streams and service levels that improves quality and speeds up resolution.
- Creates a common service management language across IT teams
- Improves incident, problem and change handling consistency
- Links IT services to business value and customer outcomes
- Supports faster issue resolution and better user experience
- Standardises practice across service desks and delivery teams
- Enables tailored group training aligned to your tools and goals
- Builds in-house ITSM capability without losing delivery time
- Prepares teams to scale support across multilingual operations
Next: Exam Format
ITIL 4 Foundation Exam Format in LatviaWhat to expect on exam day
The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.
Next: Certification Cost
ITIL 4 Foundation Certification Cost in Latvia
Next: Who Can Take
Who Should Take ITIL 4 Foundation Certification Training in Latvia?
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Where ITIL 4 Skills Lead in Latvia
Roles, Demand and Pay
ITIL 4 Foundation is increasingly valued across Latvia by IT services firms, banks, shared-services centres and public-sector employers that depend on reliable, well-governed IT services. As managed services and ITSM outsourcing grow and digital transformation accelerates, professionals who speak the language of service value are in demand, from service desk analysts to service delivery and IT managers. Here is what the local market is telling us right now.
Designation
ITIL 4 Foundation Certified Professionals in Latvia : Salary Insights and Trends
Hiring Companies in Latvia
EUR12KMin
EUR18KAverage
EUR30KMax
Algas.lv · Glassdoor (Latvia) 2026
TeleperformanceTetAccentureCircle K
Source: Teleperformance · Tet · Accenture · Circle K
Why ITSM Skills Are in High Demand Across Latvia
ITIL 4 Foundation is more than a certificate. It is a shared operating model for reliable IT services. Join professionals across Latvia who turn service management into measurable value. Start your journey today.
Your Latvia Career TransformationYour Career Before and After ITIL 4,
And the Shift Certification Makes
Latvia's IT services, banking and shared-services market keeps growing, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.
Sources: Algas.lv, Glassdoor, SalaryExpert (Latvia) 2026.
How to Get ITIL 4 Founfdation Certified in Latvia
Step-by-Step Certification Process
The ITIL 4 Foundation certification path in Latvia is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
Module 3: The ITIL Service Value System (SVS)
- Overview and purpose of the service value system
- How the SVS components fit together
- Opportunity, demand, and value
- Governance and continual improvement in the SVS
Module 4: The Seven Guiding Principles
- Focus on value; start where you are
- Progress iteratively with feedback; collaborate and promote visibility
- Think and work holistically; keep it simple and practical
- Optimize and automate; applying the principles together
Module 5: The Service Value Chain
- Purpose of the service value chain
- The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
- How value chain activities combine into value streams
- Connecting the value chain to ITIL practices
Module 6: ITIL Practices Overview
- General management, service management, and technical management practices
- Purpose of the 34 ITIL practices
- How practices support value chain activities
- Continual improvement as a practice and a model
Module 7: Key ITIL Practices in Detail
- Incident management, problem management, and service desk
- Change enablement, service request management, and service level management
- Information security management, relationship management, and supplier management
- ITIL 4 Foundation exam preparation and the PeopleCert exam
Course Curriculum
of the ITIL 4 Foundation Certification Training
The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.
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Module 1: Service Management Key Concepts
- Value, value co-creation, and value streams
- Organisations, service providers, consumers, and stakeholders
- Products and services; service offerings and service relationships
- Outcomes, costs, risks, utility, and warranty
Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.
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Skills You Will Build in This ITIL 4 Course
Capabilities for Real ITSM Work
This ITIL 4 Foundation programme builds practical service management knowledge mapped to the official syllabus. By the end, learners can describe the Service Value System, apply the guiding principles, and connect ITIL practices to real IT service work.
Service Management Core Concepts
Here is what you will learn in ITIL 4 Foundation: the meaning of a service, value co-creation, utility and warranty, and the roles of providers, customers and users. You will be able to describe how value is created and why service management matters to a business.
The ITIL 4 Service Value System
Understand the Service Value System and how its components work together, including governance, practices and continual improvement. You will see how the system turns demand and opportunity into valuable outcomes.
The Seven Guiding Principles
Apply the seven guiding principles, from focus on value to keep it simple and practical and optimise and automate. You will be able to use them to adopt and adapt ITIL practices to real situations.
The Four Dimensions of Service Management
Balance the four dimensions: organisations and people, information and technology, partners and suppliers, and value streams and processes. You will learn how external factors shape service delivery.
Key ITIL 4 Management Practices
Work with core practices such as incident management, problem management, change enablement, service desk, service request management and service level management, and connect them to everyday IT work.
Continual Improvement and Metrics
Use the continual improvement model and understand metrics, KPIs and critical success factors. You will be able to explain how teams measure, learn and keep improving services over time.
ITIL 4 Foundation Training Modes
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.
ITIL 4 Foundation Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
ITIL 4 Foundation Corporate Group Training
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to build capabilities at scale, standardise knowledge, and support workforce development through customised team learning initiatives. Training can be tailored to business objectives, team roles, and organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
ITIL 4 Foundation Focused 1-to-1 Training
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
ITIL 4 Foundation Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1110
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
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Your ITIL 4 Foundation Certification Training Partner in Latvia
Why Learners Choose Invensis Learning
As a trusted ITIL 4 Foundation training company in Latvia, Invensis Learning delivers structured training for individual professionals and organisations building IT service management capability and preparing for the AXELOS and PeopleCert exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.
- Accredited training aligned with AXELOS and PeopleCert standards
- Experienced, certified ITSM trainers with real-world delivery exposure
- Flexible learning formats: live online, classroom and corporate group training
- Structured courseware mapped to the current ITIL 4 Foundation syllabus
- Practice questions, mock exams and exam-readiness support
- Dedicated learner support before, during and after training
- Tailored schedules for teams and organisations across Latvia
- Trusted by professionals and employers across many industries
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ITIL 4 Foundation Training Locations in Latvia
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL 4 Foundation Training Location in Latvia
Radisson Blu - Hotel Latvija, 55, Elizabetes iela, Centra district, Centrs, Centra area, Riga, LV-1010, Latvia
ITIL 4 Foundation Training Location in Latvia
Grand Palace Hotel, 12, Pils iela, Old Riga, Latgale neighborhood, Riga, LV-1050, Latvia
Corporate ITIL 4 Training in Latvia
Built for Your Service Goals
- Suitable for small, medium and large IT and service teams
- Customised schedules built around team availability
- Flexible delivery through onsite, live virtual or hybrid formats
- Experienced trainers with real ITSM and industry expertise
- Role-based examples for stronger workplace application
- Dedicated coordination and support for group programmes
- Scalable delivery for teams across Latvia and global locations
Trusted by Leading Enterprises in Latvia
TetLMTSEBSwedbankAccentureCitadele
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ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, awarded by PeopleCert and developed by AXELOS. It introduces modern IT service management, the Service Value System and core practices. It suits service desk staff, IT support specialists, analysts, managers and business professionals at any career stage.