Course Overview

    Overview

    What's Included

    Course Highlights

    Eligibility Criteria

    Benefits

    Who Can Take

    What Is Quality Function Deployment and How Does It Work?

    The Customer-Driven Method Behind Great Products

    Quality Function Deployment course badge

    What's Included in Your Quality Function Deployment Training

    • One-day interactive instructor-led training across eleven modules

    • 8 PDUs on completion of the training

    • Coverage of the four phases of the QFD process

    • Copy of course material and SME-prepared study guide

    • Course completion certificate from Invensis Learning

    Key Highlights

    of the Quality Function Deployment Training Course

    Quality Function Deployment Training Eligibility in the Latvia

    Who Can Enrol?

    Why This QFD Skill Set Pays off at Work

    Practical Value for Product and Quality Teams

    Who Should Take Quality Function Deployment Training in Latvia?

    • R&D Personnel

    • Project Managers

    • Service Team Leaders

    • Design and Process Engineers

    • Manufacturing Engineers and Managers

    • Quality Personnel and Consultants

    • Marketing and Sales Professionals

    • Product Development Personnel

    Where QFD Skills Take You in Latvia's Industry

    Roles and Sectors Hiring Now

    QFD skills open doors across Latvia's most export-driven industries, where meeting exacting customer requirements decides whether firms win or lose global contracts. Electronics, mechanical engineering, woodworking, food production and life sciences all need people who can turn customer needs into design specifications, which is exactly what Quality Function Deployment training develops. Roles range from quality and process engineers to product designers, product managers and R&D leads, and here is what the local market is showing right now.

    Why QFD Skills Are in Demand Across Latvia

    QFD is more than a quality tool. It is a career advantage for anyone who shapes products in Latvia's export economy. Build the skill that turns customer needs into confident design decisions.

    Your Latvia Skills Transformation

    Where You Stand Before QFD Training

    The Shift This QFD Workshop Delivers

    Latvia's manufacturers and technology firms compete on demanding export markets where design quality wins contracts. Employers increasingly value people who can build the customer into the design. Here is the shift this one-day programme delivers.

    Sources: Algas.lv, Glassdoor, SalaryExpert (Latvia) 2026.

    Module 2: Pre-Planning a QFD Project

    • Defining project scope, objectives, and completion criteria for a QFD initiative
    • Assembling the cross-functional QFD team and assigning roles and responsibilities
    • Gathering Voice of the Market data and establishing documentation requirements

    Module 3: Voice of the Customer

    • Understanding the three quality levels from the Kano Model: basic, performance, and excitement
    • Methods for collecting customer information including interviews, surveys, and observation
    • Translating raw customer input into structured, actionable customer requirement statements

    Module 4: Needs vs. Features

    • Distinguishing between what customers need and how products or processes can deliver those needs
    • Understanding abstraction levels and how to move from customer language to technical descriptors
    • Translating customer needs into measurable performance characteristics for the QFD matrix

    Module 5: Calculating a QFD Matrix

    • Understanding the whats versus hows framework and its role in QFD matrix structure
    • Building the relationship matrix and applying weighting scales to prioritise design requirements
    • Completing Phase I QFD calculations to generate a ranked set of technical design targets

    Module 6: Rooms in the House of Quality

    • Understanding the structure of the House of Quality including the roof, walls, ceiling, and floor
    • Building each room of the House of Quality step by step and understanding its role
    • Evaluating and interpreting completed House of Quality matrices for design decision-making

    Module 7: Beyond the House of Quality

    • Applying the Phase II product design matrix to translate technical requirements into component characteristics
    • Building Phase III process design matrices and Phase IV production planning matrices
    • Connecting the four-phase QFD cascade to ensure design intent flows through to production

    Module 8: Affinity Diagrams

    • Creating affinity diagrams to organise large volumes of customer requirements into logical groups
    • Facilitating team-based affinity sessions to build shared understanding of customer needs
    • Using affinity diagrams as input to the QFD matrix planning process

    Module 9: Tree Diagrams

    • Building tree diagrams to hierarchically decompose high-level requirements into detailed specifications
    • Using tree diagrams to connect customer needs to measurable technical attributes
    • Integrating tree diagrams with the QFD matrix to improve requirement traceability

    Module 10: Cause-and-Effect Diagrams

    • Constructing cause-and-effect diagrams to identify contributors to quality and design performance gaps
    • Using fishbone analysis within a QFD context to address root causes of customer dissatisfaction
    • Combining cause-and-effect analysis with QFD matrix outputs to prioritise design improvements

    Module 11: Flowcharts

    • Creating process flowcharts to document and visualize product development and quality workflows
    • Using flowcharts to map handoffs, decision points, and quality checkpoints in the design process
    • Integrating flowcharts with QFD planning to align process steps with customer requirements

    Course Curriculum

    of the Quality Function Deployment Training

    The online Quality Function Deployment training course curriculum in the Latvia is structured across eleven modules delivered in a one-day intensive programme. The course progresses from foundational QFD concepts through to advanced matrix construction, House of Quality application, and supporting quality tools.

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    The QFD Skills You Will Put to Work

    From Customer Voice to Design Specification

    This training builds practical, hands-on capability across the full QFD method. By the end of the day you can capture the Voice of the Customer, build and interpret a House of Quality, and cascade requirements through design, parts and process planning.

    Capture the Voice of the Customer

    Skills covered in QFD training start here: gather and structure customer requirements using interviews, observation, affinity diagrams and the Kano model, so you know what customers really need before design begins.

    Build the House of Quality

    Construct the full House of Quality step by step, from customer requirements and engineering characteristics to the relationship matrix, competitive benchmarking and measurable design targets.

    Prioritise Design with the Relationship Matrix

    Score customer-to-engineering relationships with the 9, 3 and 1 scale, calculate column importance, and focus design effort on the vital few characteristics that drive customer satisfaction.

    Resolve Conflicts in the Correlation Roof

    Use the roof of the House of Quality to expose where improving one characteristic harms another, locate design hot spots, and make deliberate trade-offs before expensive prototyping.

    Cascade QFD Through Four Phases

    Carry customer requirements from product planning into parts deployment, process planning and production control, building end-to-end traceability from need to shop floor.

    Apply QFD in Six Sigma and Services

    Use QFD in the DFSS (DMADV) Measure phase and the DMAIC Define phase, and extend the House of Quality to service, healthcare and software design.

    Quality Function Deployment Training Modes

    for Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey with the best Quality Function Deployment online training options.

    Quality Function Deployment Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Quality Function Deployment Corporate Group Training

    • Customised training aligned to organisational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardise knowledge, and support workforce development through customised Quality Function Deployment training for companies.

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Quality Function Deployment Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customised learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by thr trusted Quality Function Deployment training company.

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Quality Function Deployment Live Virtual Training

    Quality Function Deployment Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 300

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for QFD Training in Latvia

    Trusted, Expert-Led Quality Training

    As a trusted Quality Function Deployment training company in Latvia, Invensis Learning delivers structured, practical QFD training for professionals and organisations that want to design quality in from the start. Our programmes combine experienced instructors, organised courseware and hands-on House of Quality exercises, so learning translates directly into workplace capability. Whether you enrol as an individual or arrange corporate training for a cross-functional team, you gain a customer-driven design method you can put to work on real products straight away, backed by ISO-certified quality and information security standards.

    • Instructor-led QFD training from experienced quality management practitioners
    • Flexible formats: live online, classroom and onsite corporate delivery
    • Hands-on House of Quality exercises using real product and service scenarios
    • ISO 9001:2015 certified training provider with proven global delivery
    • Practical, work-ready skills you can apply immediately, with no exam
    • Local, region-relevant examples for Latvian manufacturing and engineering
    • Complements Design for Six Sigma and Lean Six Sigma learning paths
    • Dedicated learner support before, during and after the training

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Quality Function Deployment Training Locations in Latvia

    Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    Quality Function Deployment Training Location in Latvia

    Radisson Blu - Hotel Latvija, 55, Elizabetes iela, Centra district, Centrs, Centra area, Riga, LV-1010, Latvia

    Quality Function Deployment Training Location in Latvia

    Grand Palace Hotel, 12, Pils iela, Old Riga, Latgale neighborhood, Riga, LV-1050, Latvia

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    Corporate QFD Training in Latvia

    Scale Customer-Driven Design

    • Train product, quality and R&D teams together on one shared QFD method
    • Build a House of Quality for your own product during the sessions
    • Flexible onsite, live virtual or hybrid delivery around team schedules
    • Role-based examples from electronics, engineering and manufacturing
    • Standardise customer-driven design across your business units
    • Dedicated coordination and post-training support for your team

    Trusted by Leading Enterprises in Latvia

    MikroTikHansaMatrixSAF TehnikaGrindeksMadara CosmeticsLatvijas Finieris

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    We also deliver Quality Function Deployment Training across multiple cities in Latvia

    Quality Function Deployment training for individuals and teams. Select a city in Latvia to view upcoming dates, formats and pricing.

    Quality Function Deployment Training Course in Riga

    Frequently Asked Questions

    Here's everything you may ask...

    Quality Function Deployment is a structured, customer-driven method for translating the Voice of the Customer into specific engineering and design characteristics at every stage of product or service development. Its central tool is the House of Quality, a planning matrix that links customer requirements to measurable design targets.